6507 results found

1. Proportional Scaling Using Shift Button Not Working

   In the 2017.1 release of InDesign, the ability to hold Shift and scale objects proportionally seems to have disappeared. I know for me this is a major functionality problem that is increasing the time I have to spend on current projects. I've checked support forums and others are encountering this problem, but I haven't yet seen a solution.

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   280 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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   Resolved For User  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for your patience all this while; we really appreciate your support!

   Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

   For now I request you to follow the below provided KB doc for the quick workaround of the problem.
   https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

   In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

   Regards,
   Abhinav Kaushik
   InDesign Team

2. Anchored textframe with auto-sizing/auto-adjusting "height" causes InDesign 2020 to freeze

   Anchored textframe with auto-sizing/auto-adjusting "height", text aligned to baseline and anchored object settings "anchored position: custom", "anchorPoint: bottom left/center/right" causes InDesign 2020 (15.0.1) to freeze (on Mac and PC).

   1. create an new document (size doesn't matter)
   2. create an new textframe (dimensions doesn't matter)
   3. create a second textframe (dimensions doesn't matter)
   4. insert some text in second generated textframe
   5. select the text and apply the option "align to baseline".
   6. anchor second textframe into the first created textframe
   7. set anchored object settings of the anchored textframe to: "anchored position: custom" and "anchorPoint: bottom left or bottom center or bottom right"

   8. select the anchored textframe

   9. choose the textframe fit option "frame to content" or use the shortcut "strg + alt + c" on PC

   InDesign 2020 freezes.

   or repeat steps 1. to 8. and choose auto-sizing type "height" or "height and width" or "height and width proportionally" for the anchored textframe

   InDesign 2020 freezes.

   see attached screenshot. I can't attach a .indd or .idml file cause this is not allowed (error: invalid file type)

   In previous versions (CC 2018, CC 2019) auto-adjusting "height" works as expected

   Anchored textframe with auto-sizing/auto-adjusting "height", text aligned to baseline and anchored object settings "anchored position: custom", "anchorPoint: bottom left/center/right" causes InDesign 2020 (15.0.1) to freeze (on Mac and PC).

   1. create an new document (size doesn't matter)
   2. create an new textframe (dimensions doesn't matter)
   3. create a second textframe (dimensions doesn't matter)
   4. insert some text in second generated textframe
   5. select the text and apply the option "align to baseline".
   6. anchor second textframe into the first created textframe
   7. set anchored object settings of the anchored textframe to: "anchored position: custom" and "anchorPoint: bottom left or bottom center or bottom right"

   8. select the anchored… more

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   17 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Fix is available in the latest update of InDesign – 16.3.2 on Mac and 16.3 on Win.
   Please update your copy of InDesign to the latest available update via CCD app.

   —
   Adobe InDesign team

3. Export Tagging: ‘i’ character in class name exports as blank space

   I just did the 2018 update, so I think it's the most recent version: 13.0 x64

   I have a document template that contains many character and paragraph styles with export CSS tags that contain the lowercase ‘i’ in them. This character is being exported as a blank space, which completely breaks the CSS, like this:
   should be: <p class="bright"></p>
   getting: <p class="br ght"></p>

   This problem was easily replicated in a fresh new document, so it’s something with InDesign, rather than my template file.

   This workflow involves complex style mapping through to CSS classes. Because so many of the classes contain the character 'i', this problem has brought the workflow to a dead halt.

   I just did the 2018 update, so I think it's the most recent version: 13.0 x64

   I have a document template that contains many character and paragraph styles with export CSS tags that contain the lowercase ‘i’ in them. This character is being exported as a blank space, which completely breaks the CSS, like this:
   should be: <p class="bright"></p>
   getting: <p class="br ght"></p>

   This problem was easily replicated in a fresh new document, so it’s something with InDesign, rather than my template file.

   This workflow involves complex style mapping through to CSS classes. Because so many of the classes contain… more

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   22 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   We are reviewing this issue.

   —
   InDesign team

4. InDesign is very slow

   The latest version is virtually unusable. If I select an image or text box on a layout I get a spinning wheel for 10 - 15 seconds. If I try to move something - spinning wheel 10-15 seconds. Try to save a document - spinning wheel 10-15 seconds. Previous versions did not behave this way on this same computer. No other applications behave this way.

   My Mac is a late 2012 model, 32Gb RAM, 2 SSD drives; one for the OS / Applications and one for the customer files. GeForce video card (came with the computer with 1Gb RAM.

   I have attached a Quicktime video of this behavior. The long pauses between seeing the cursor move are the times when the application has a spinning wheel. Then is works for a minute or two and starts all over again.

   Dozens of users in the forums are reporting this problem with this version.

   The latest version is virtually unusable. If I select an image or text box on a layout I get a spinning wheel for 10 - 15 seconds. If I try to move something - spinning wheel 10-15 seconds. Try to save a document - spinning wheel 10-15 seconds. Previous versions did not behave this way on this same computer. No other applications behave this way.

   My Mac is a late 2012 model, 32Gb RAM, 2 SSD drives; one for the OS / Applications and one for the customer files. GeForce video card (came with the computer with 1Gb RAM.

   I… more

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   52 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   CLOSED  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created multiple threads to address each root cause separately and effectively.
   If you are facing any slowness in InDesign or seeing any other performance issue, we request you vote for the relevant thread or create a new thread specifying the action/workflow which is slowing you down.
   We seek your support in our continuous effort to improve InDesign.

   -InDesign Team

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread… more

5. BUG Keypress doesn´t respond

   With updating to 13.1 March 2018 Update: When you type to a text frame you have to do it twice before the character appears in the frame. I have this problem on two Windows 10 machines...

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   96 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for your support all this while. The issue is now fixed in the latest update of InDesign.
   Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

   If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

   Let us know your feedback in the comment section.

   Thanks,
   Abhinav Kaushik
   InDesign Team

6. Red stripes in InDesign document

   Why do I get red stripes in the indesign document when I have more than two files open?

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   100 votes

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   89 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   We're happy to announce that the fix for this issue is now available in the latest update of InDesign - version 17.2 that is available from Creative Cloud Desktop application.

   Please update to this latest InDesign version to get the fix.

   --

   Adobe InDesign team

7. Text wrapping has changed to before 2019 use textFrame based indent

   To place a graphicItem with text wrap, it is not an object-based indent like 2020, but a text frame-based indent before 2019.

   1 Version
   16.0.1(macOS10.14/10.15.6)

   2 Steps to reproduce the issues
   1. Make TextFrame. To places graphicItem above the textFrame and set text wrap.
   2. The indent set in the textFrame does not take effect for the object for which wrap text is set like before 2019.

   3 Expected result
   Indent set in the textFrame does take effect for the object for which wrap text is set like 2020.
   Please refer below Community article.
   https://community.adobe.com/t5/indesignフォーラム/indesign2020ではできていた回り込み時のインデント設定の維持が2021ではなくなっている/m-p/11677071

   4 Actual result
   The indent set in the textFrame does not take effect for the object for which text wrap is set like before 2019.

   To place a graphicItem with text wrap, it is not an object-based indent like 2020, but a text frame-based indent before 2019.

   1 Version
   16.0.1(macOS10.14/10.15.6)

   2 Steps to reproduce the issues
   1. Make TextFrame. To places graphicItem above the textFrame and set text wrap.
   2. The indent set in the textFrame does not take effect for the object for which wrap text is set like before 2019.

   3 Expected result
   Indent set in the textFrame does take effect for the object for which wrap text is set like 2020.
   Please refer below Community article.
   https://community.adobe.com/t5/indesignフォーラム/indesign2020ではできていた回り込み時のインデント設定の維持が2021ではなくなっている/m-p/11677071

   4 Actual result
   The indent… more

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   95 votes

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   21 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   Under Review  ·  amaarora responded

   Thanks for reporting. We will review it

   -InDesign Team

8. Text margins don't change when master pages are applied

   Version: InDesign CC2019
   Steps to reproduce: Apply a new Master page, with different margins, to a document page with text frame
   Expected result: Text frame should resize to fit the new margins of the master page (as before with Layout Adjustment enabled)
   Actual result: Page margins change but text frame stays the same. Useless! I have to manually adjust the text block to fit the new margins.

   I work in book publishing. When laying out a book, it's often necessary to make changes to the margins of certain pages, either to accommodate the dropped opening of a chapter, or to set a spread a line long or short to avoid unsightly widows. I do this by applying a master page to adjust the margins accordingly. Up until now (assuming Layout Adjustment was enabled), the text frame margins would adjust to match the new master page margins. But in InDesign 2019, Enable Layout Adjustment is gone, and though the page margins change properly, the text frame doesn't change, and I have to manually drag it into shape. This is a big time-waste and a PITA. I've tried fiddling with all the new settings, and nothing restores the old behavior. Someone suggested that creating the document with "Primary Text Frame" enabled would make things work properly, but no luck.

   Version: InDesign CC2019
   Steps to reproduce: Apply a new Master page, with different margins, to a document page with text frame
   Expected result: Text frame should resize to fit the new margins of the master page (as before with Layout Adjustment enabled)
   Actual result: Page margins change but text frame stays the same. Useless! I have to manually adjust the text block to fit the new margins.

   I work in book publishing. When laying out a book, it's often necessary to make changes to the margins of certain pages, either to accommodate the dropped opening of a chapter, or to… more

   91 votes

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   51 comments  ·  Adjust Layout  ·  Delete…  ·  Admin →
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   FIXED  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for reporting the issue to us.
   We have fixed the issue in the latest version of InDesign, Id 14.0.3

   Please upgrade your InDesign application to the latest version to try out the fix.

   If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

   If you face any problems with the new update, do let us know in the comments.

   You may also follow the below given link for the list of all fixed issues in Id 14.0.3
   https://helpx.adobe.com/indesign/kb/fixed-issues.html

9. Using eyedropper to copy text attributes crashes InDesign CC 2018

   Using the eyedropper tool to copy text attributes crashes InDesign every time.

   90 votes

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   45 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  Abhinav Kaushik responded

   Fix of the issue is now available in InDesign’s latest November’17 update.
   Please upgrade to the latest version InDesign CC 13.0.1 for the fix.

   If you are unable to see the update, go to Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

   Thanks,
   InDesign Team

10. Type tool still deselects itself InDD 15.0.1

    The bug has been already reported, it's been claimed to be fixed in 14.0.1, but actually still persists and never was corrected.

    Typing "T" just selects the type tool very briefly, then changes back to the previous tool. Clicking inside a text frame has the same result, even if you get to select some part of the text, it just changes back tot he previous tool in most of the cases. The only way to get it work, is to select the tool in the sidebar, however even there it takes several seconds to become active.

    Using InDD 15.0.1 on a Mac Pro, MacOS 10.13

    The bug has been already reported, it's been claimed to be fixed in 14.0.1, but actually still persists and never was corrected.

    Typing "T" just selects the type tool very briefly, then changes back to the previous tool. Clicking inside a text frame has the same result, even if you get to select some part of the text, it just changes back tot he previous tool in most of the cases. The only way to get it work, is to select the tool in the sidebar, however even there it takes several seconds to become active.

    Using InDD 15.0.1 on… more

    89 votes

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    156 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    The fix of the issue is now available in the latest InDesign 2022(v17.0.0.96). We recommend you upgrade to the latest version for the fix.

    If you are unable to see the update, go to the Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

    —
    Adobe InDesign Team

11. QR-Code Generator Problems with Umlauts in vCards

    In the actual version of indesign (16.0) there is still an issue with internal generated vCard-QR-Code scanned by an iphone.

    In germany there are special Characters called "Umlaute" (ü, ö, ä) or the "sharp s" (ß). If these characters are used in an vCard generated within the buildin function from indesign, they are replaced with other symbols on the iPhone QR-Code-Camera Reader.

    I think this is only a Problem of the used vCard-Version. I think indesign uses Version 2.1 if you would just use Version 3.0 this issue does not appear.

    please see attached one example

    Kind regards from germany

    Max

    In the actual version of indesign (16.0) there is still an issue with internal generated vCard-QR-Code scanned by an iphone.

    In germany there are special Characters called "Umlaute" (ü, ö, ä) or the "sharp s" (ß). If these characters are used in an vCard generated within the buildin function from indesign, they are replaced with other symbols on the iPhone QR-Code-Camera Reader.

    I think this is only a Problem of the used vCard-Version. I think indesign uses Version 2.1 if you would just use Version 3.0 this issue does not appear.

    please see attached one example

    Kind regards from germany

    … more

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    51 comments  ·  Others  ·  Delete…  ·  Admin →
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    Under Review  ·  amaarora responded

    Thanks for reporting. We will review the issue shortly

    -InDesign Team

12. Place multi-page PDF pages: Place Gun will be unloaded after first page is placed to a frame

    New bug with InDesign 17.2 that I cannot see with InDesign 17.1.

    [1] Load multiple PDF pages from a multi-page PDF to the place gun.
    [2] Hover the loaded cursor over a graphic frame to place the first page in that frame
    [3] Click to place the first page.

    Result:
    The first page is placed to the frame

    BUG: The rest of the loaded PDF pages in the place gun are unloaded. The place gun is empty after you placed the first of several pages to a frame.

    WHAT WORKS:
    [1] Load multiple PDF pages from a multi-page PDF to the place gun.
    [2] Draw out new frames with the loaded cursor to place one page after another

    See reports in the InDesign user forum for more details:

    Place multipage PDF
    benr40708230, 27.03.2022
    https://community.adobe.com/t5/indesign-discussions/place-multipage-pdf/td-p/12840679

    Placing multipage PDF in InDesign has stopped working for me.
    peterc95308127, Mar 25, 2022
    https://community.adobe.com/t5/indesign-discussions/placing-multipage-pdf-in-indesign-has-stopped-working-for-me/td-p/12837483

    Regards,
    Uwe Laubender
    ( ACP )

    New bug with InDesign 17.2 that I cannot see with InDesign 17.1.

    [1] Load multiple PDF pages from a multi-page PDF to the place gun.
    [2] Hover the loaded cursor over a graphic frame to place the first page in that frame
    [3] Click to place the first page.

    Result:
    The first page is placed to the frame

    BUG: The rest of the loaded PDF pages in the place gun are unloaded. The place gun is empty after you placed the first of several pages to a frame.

    WHAT WORKS:
    [1] Load multiple PDF pages from a multi-page PDF to… more

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    28 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We've just released InDesign 17.2.1 version which fixes this issue. 

    Please update to this latest version using CCD.

    
    

    --

    InDesign team

13. For long documents containing more than 50K characters, GREP search fails to find all matching instances

    Since updating to CC 14.0.2 on Windows, GREP search is no longer functioning properly. Not all instances of queries are found, or not found at all.
    I believe this is the case when working on documents created in an older version. In a newly created document it does work as it should.

    83 votes

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    31 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    FIXED  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 14.0.3

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 14.0.3
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

14. Export to JPG generates yellow horizontal lines

    yellow lines in all my image exports (PNG / JPG)... When giving it more pixels/inch the lines change position and are less wide.

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    81 votes

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    87 comments  ·  PNG/JPEG/EPS Export  ·  Delete…  ·  Admin →
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    FIXED  ·  amaarora responded

    Fix for this issue is now available in the latest update of InDesign 2021 – that is, InDesign 16.2.1

    In the Creative Cloud Desktop application, click on the Updates section on the left. You should be able to see the Update available for InDesign. Please update your InDesign application to this version to try out the fix.

    Let us know in the comments section if you still face this problem.

    —
    Adobe InDesign Team

15. InDesign CC2019 - blank control panel

    Just installed InDesign CC2019. Bizarrely the control panel containing the adjustment controls with character and paragraph setting is there but empty. I tried turning off and on, and resetting the workspace but to no avail. Resetting preferences on start up has worked but feel this could happen again.

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    80 votes

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    75 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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    FIXED  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your patience all this while.
    This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

    Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
    Do let us know in the comments, if you face any problem with the new update.

    List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

    Regards,
    InDesign Team

16. Mouse-click in menus becomes disabled

    InDesign 12.1.0.56; macOS Sierra 10.12.5; Magic Mouse

    The issue varies with any file. I have mostly seen this occur when in the Find/Change window, or when I try and select a font. My mouse will not be able to click (select) anything in the drop down menus. I am able to select with my keyboard by using the arrows and "return" key. To get the mouse to click (select) an option from a drop down menu, I must first restart InDesign and then open the same file.

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    78 votes

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    97 comments  ·  Others  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Based on the recent comments from users saying that they are no longer encountering this issue after the release of 14.0.1, we are marking this as Fixed.

    —
    Adobe InDesign team

17. [macOS Sonoma]White Screen on drawing marquee/highlighting text in CPU and Overprint Preview modes

    Hi,

    Since I've updated my mac mini to Sonoma, when I use InDesign, the documents flash every time I click on it. If I click and hold, the screen become completely white. This is very annoying, almost impossible to work.

    Please help me!

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    74 votes

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    Closed: Fixed  ·  68 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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18. Indesign 2021 (16.0) IDLK file do not lock

    It is currently possible that two users are able to open the same Indesign file. I am working on a network volume via VPN and it was possible for my colleague to open the same file i was working with. The *.idlk file was generated but it seems that it would not be recognized from the other Indesign my colleague was using.

    I tried to reproduce this issuue with Indesign 2020 and all worked fine as expected.

    This is an enormous issue for collaboration with other colleagues at the same projects.

    74 votes

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    51 comments  ·  Others  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    The fix of the issue is now available in the latest InDesign 2022(v17.0.0.96). We recommend you upgrade to the latest version for the fix.

    If you are unable to see the update, go to the Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

    —
    Adobe InDesign Team

19. JPG 300dpi export with horizontal lines

    When I export photo albums as JPG with the latest version, some images have horizontal lines. I've had the problem since macOS 10.14. (now catalina) and with older Indesign versions. If I change the size or position of the image, the stripes may disappear. If I use the DPI e.g. set to 301, the lines will also disappear.

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    12 comments  ·  PNG/JPEG/EPS Export  ·  Delete…  ·  Admin →
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    Under Review  ·  amaarora responded

    Thanks for reporting. We will look into the issue shortly.

    -InDesign Team

20. Can't drag objects

    I am unable to drag objects/textbox/etc in InDesign. I can resize using corner handles but I'm unable to click and drag object to desired location I've uninstalled, reinstalled, shutdown, restarted, cleared all settings, etc and nothing seems to work. I have never encountered this issue in all my years of using InDesign. Please help!

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    FIXED  ·  Abhinav Kaushik responded

    Hello All,

    We thank you for your patience all this while.

    Addressing this problem has been tricky for us given the random nature of the issue.
    Determined to resolve the issue, we had launched our investigation into the matter to identify the root cause and fix it.

    Many of you must have received email from us seeking more details about the issue.

    We have concluded our investigation and came up with the below mentioned finding:

    It was found that, most of the times, users were trying to drag an empty polygon which was leading the confusion because the legacy behaviour of InDesign allows dragging of polygon only from its edges or the centre most point.
    If the user tries to drag it from any other position, the object cannot be moved.

    We have tried to improve the user experience in this regard. You can try the same in InDesign’s latest version id 14.0.3.

    Please download and install id 14.0.3 and let us know your feedback on the new experience.

    Note:
    If you are unable to drag other types of objects (other than empty polygons), please check the memory usage of your system. It has been observed that when the memory usage reaches the critical level, dragging of the objects become difficult.
    As a workaround, you may either try to close some applications or restart the system.

    Regards,
    InDesign team

    Hello All,

    We thank you for your patience all this while.

    Addressing this problem has been tricky for us given the random nature of the issue.
    Determined to resolve the issue, we had launched our investigation into the matter to identify the root cause and fix it.

    Many of you must have received email from us seeking more details about the issue.

    We have concluded our investigation and came up with the below mentioned finding:

    It was found that, most of the times, users were trying to drag an empty polygon which was leading the confusion because the legacy behaviour of InDesign allows dragging of polygon only from its edges or the centre most point.
    If the user tries to drag it from any other position, the object cannot be moved.

    We have tried to improve the user experience in this regard. You can try the same in InDesign’s latest… more