Bug details

Proportional Scaling Using Shift Button Not Working

In the 2017.1 release of InDesign, the ability to hold Shift and scale objects proportionally seems to have disappeared. I know for me this is a major functionality problem that is increasing the time I have to spend on current projects. I've checked support forums and others are encountering this problem, but I haven't yet seen a solution.

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Layne Ransom shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

Hello All,

Thank you for your patience all this while; we really appreciate your support!

Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

For now I request you to follow the below provided KB doc for the quick workaround of the problem.

In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

Abhinav Kaushik
InDesign Team


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  • Gabbi commented  ·   ·  Flag as inappropriate

    It's also happening to me. I'm using my new MacBook Pro with the Touchbar, the 15" one. However, they got me the 13" one at work, and InDesign doesn't have that problem on that one, and I also don't have that problem on my old 13" MacBook Pro from 2012, so I really don't know what the issue might be. Pleeeeaaaase fix this! D:

  • Cameron Muir commented  ·   ·  Flag as inappropriate

    Recycling this comment as it solved the issue for me: **CLOSE LASTPASS IF YOU ARE USING**

    I was able to scale immediately after closing this app.

  • Linda commented  ·   ·  Flag as inappropriate

    None of the work-arounds are working. I can't scale my images without going through way too many steps. Does anyone have some cyber god of graphic design I can pray to? This is seriously debilitating. Thank you!

  • Jen commented  ·   ·  Flag as inappropriate

    I am having this issue too - in fact none of the Shift or Option short cuts are working. I have got a large brochure to work on next week and this ridiculous issue is going to cause me severe problems. I have not got Webroot here, nor any other security software. I use Safari as a browser - quitting it has not made any difference to InDesign. Is there a fix that is easy to follow - I'm not a techie! Thanks!

  • Marie commented  ·   ·  Flag as inappropriate

    Also am having this problem, very annoying, the whole point of InDesign is to do layout which is impossible with this bug.

  • t commented  ·   ·  Flag as inappropriate

    This has nothing to do with webroot -- I don't have that and it's not working. FIX THIS. Your lates update didn't fix it. FIX IT.

  • [Deleted User] commented  ·   ·  Flag as inappropriate

    This fixed my problem but I hope it's just a temporary solution and that you are working on fixing this bug.

  • harry h commented  ·   ·  Flag as inappropriate

    Same problem here, closed all browsers, checked Lastpass, don't have webroot. Happens randomly, absolutely annoying and frustrating. Working with CC 2018 on a MacBook Pro High Sierra.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I'm having this problem now as well. Have wuit my security software, closed Chrome (the only browser I use)... Nothing works. As others have pointed out, this killing productivity and is a ridiculous issue. Please fix this.

  • John commented  ·   ·  Flag as inappropriate

    This worked for me. Thanks!! The problem app was LastPass. Quit LastPass, or delete the keyboard short cuts under preferences.

  • Jake commented  ·   ·  Flag as inappropriate

    Same issue. It happens randomly while I'm working midway through a project in InDesign. Proportional scaling and moving aren't working. I restarted my computer yesterday and it worked again. Midway through today the issue started up again. I don't have any antivirus or what not as mentioned resolved section. I do use internet browsers and am required to in order to do my job, so that's not a solution.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Closing all browsers also worked for me. (Not just Chrome, needed to be all of them). That is Effing nuts. Fix this bug.

  • Aone commented  ·   ·  Flag as inappropriate

    I also have this problem - missing important deadlines because of the time it's taking me to sort this out - total nightmare!!! And it's since buying a new Mac. Great. Glad I've paid the extortionate amount for Apple for this kind of service!

  • aeclark commented  ·   ·  Flag as inappropriate

    I now have this problem. It started in the middle of modifying a document! I no longer have use of the shift key or the shift/command key.

  • mystreonattack commented  ·   ·  Flag as inappropriate

    I had this issue and it was caused by having Google Chrome open - close Chrome and your problem is solved.

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