Proportional Scaling Using Shift Button Not Working
In the 2017.1 release of InDesign, the ability to hold Shift and scale objects proportionally seems to have disappeared. I know for me this is a major functionality problem that is increasing the time I have to spend on current projects. I've checked support forums and others are encountering this problem, but I haven't yet seen a solution.
Thank you for your patience all this while; we really appreciate your support!
Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.
For now I request you to follow the below provided KB doc for the quick workaround of the problem.
In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.
Melissa Potvin commented
Same problem since my last Update to Indesign 2020 (15.1.1) ... Very disappointed...
Help! Same problem when I updated to 2020. It was working find in 2019!!!
No idea what this webroot thing is.
I have the same problem after the update. It's not even locking to grid when i hold shift either. So frustrated.
Quitting Chrome worked for me. If that doesn't work, close all browsers.
After yesterday's update this is broken for me.
has a fix been found for this? webroot isn't the problem
Shift key also doesn't work when trying to lock a moving object on the same plane. Would love to know a fix for this SHIFT key issue if anyone has any.
I'm having the same issue out of nowhere, very frustrating for my workflow... Any actual solutions Adobe?
using Mac Mojave 10.14.6
I have the same problem!! I was just working.. and all of a sudden it's there.
This is not resolving the problem. Adobe, what are the other options to fixing this?
SAME CONTINUING RELENTLESS UNFIXED PROBLEM
Shift key won't proportionally resize using corner handle and it's now march 2020.
Indesign CC Mac MOJAVE
The above solution did not work for me - there is no Webroot anywhere.
Every week there is a new issue I have with CC. Paying a lot of money to have to constantly reset preferences is frustrating. when the program used to work great.
having the same issues as everyone below
gray kent commented
I've been experiencing this issue aswell. I've tried everything that was recommended on this forum, and its still not working. I just updated my indesign, and that still didn't fix the problem. Does anyone have other tips as to what I can try, this is very inconvenient for work flow.
I suddenly was seeing the "Space Bar Won't enable Hand Tool" problem that's been a plague for years. A few weeks ago, I installed AdGuard for Safari and Mac. I've been happy with it's ad blocking - but this was the culprit for the problem of the Space Bar not invoking the Hand Too, AND for Command+Space not invoking zoom. I've turned off the helpful ad blocker, and I can use my Adobe Apps (Photoshop, Illustrator, InDesign were all affected).
After all these years, PLEASE fix these apps so that our computers can remain usable and safe while still having access to these important tools!
The keyboard shortcut for scaling in InDesign CC stopped working for me. After much frustration and experimentation, I figured out that if I close all programs and relaunch InDesign FIRST, the issue is resolved. Works every time for me.
I recently re-installed Webroot and had this problem occur. Just pressing "Pause Secure Keyboard Entry" form the Webroot app menu fixed it immediately. Thank you for the tip.
This problem has been driving me crazy! It's the most basic key function that causes so much headache when it doesn't work! I have just followed the suggestions below and quit chrome and safari and it works. This bug really needs to be fixed.
I don't use safari or chrome, is there a fix for this?? It's incredibly annoying!