Adobe InDesign: Bugs
When filing a new bug, please provide:
- Version of Adobe InDesign, InCopy or InDesign Server
- Steps to reproduce the issues
- Expected result
- Actual result
- Test file, screenshot, video or GIF capturing the issue (optional)
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Corrupt/pixelated cursor Issue in InDesign on MacOS High Sierra
In InDesign is a Problem with the Cursor on iOS Hight Sierra Beta Version 10.13 (17A315i). I Attached a short Video file. It is better as the describe when you what I means. Thank you.
303 votesThank you everyone for your continued patience! Apple just released the macOS High Sierra 10.13 Supplemental Update. This will fix the cursor issue with InDesign on macOS High Sierra. Please go to the App Store to update.
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Distorted Text and Graphics in high sierra
When opening a previously created file, I noticed small visual artifacts in the rendering of vector graphics in the file. As I zoomed in to inspect it, the artifacts began jumping all over the place, and as I zoomed in further, text on the page began presenting the same behavior.
Using InDesign 2017.1, Build 12.1.0.56 on a 2016 Macbook Pro (2.9 GHz Intel Core i5, 16 GB RAM), running macOS High Sierra 10.13.
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192 votesThis is a macOS10.13 issue, specific for some Intel GPU cards. Apple has fixed(partially) this issue inside macOS10.13.4 released build.
Following are the workaround for resolving this issue.
1) Update your mac machine to latest macOS10.13.4. Here, Apple has fixed this issue to some extent. You will face very less number of rendering issues.
2) Disable GPU preview and set display performance as typical.Once you have updated to macOS10.13.4 .You might still face some rendering issues. Since, Apple has not fixed this issue completely.
Please switch off GPU rendering for these cases and report a separate post for tracking. -
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Problem with changing the cursor to text
Hello. After running the latest version of InDesign CC 2019 v. 14.0, I have a problem with changing the cursor to text. It takes about 50 seconds. This happens each time you launch InDesign.
155 votesHello All,
Thank you for your patience all this while.
This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
Do let us know in the comments, if you face any problem with the new update.List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html
Regards,
InDesign Team -
ScriptUI: Opening Dialog while dialog is open breaks InDesign
I'm running InDesign 14.0.2 on a macOS High Sierra (10.13.6)
In a script i created I have a Dialog. It has a button that opens another dialog.
Before my last indesign-update (CC 14.0.2) the second dialog would open and when i closed it, i could use the previous dialog window again.
Now with the Update when I open the second dialog and close it again, i cant use (or close) the previous dialog and it blocks me from using InDesign. I can move the dialogwindow around but thats it so i have to restart indesign.
I tested this on two…
106 votesHello everyone,
Thank you for your patience all this while. Fix of the issue is now available and can be downloaded using the link below. https://helpx.adobe.com/indesign/kb/Script-UI-dialog-issue.html . You may click on the link and follow the quick steps to fix the issue in latest 14.0.2 update. Let us know if you face any problem with installing the fix.
-InDesign Team -
BUG Keypress doesn´t respond
With updating to 13.1 March 2018 Update: When you type to a text frame you have to do it twice before the character appears in the frame. I have this problem on two Windows 10 machines...
97 votesHello All,
Thank you for your support all this while. The issue is now fixed in the latest update of InDesign.
Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.
Let us know your feedback in the comment section.
Thanks,
Abhinav Kaushik
InDesign Team -
I lost all Save, Save As, Undo functionality (everything is grayed out). To save my work, I have to export as an IDML .
Lost all Save, Save As, Undo functionality while working.
To save my work, the only thing to do is to export as an IDML file. Force quitting to recover the file doesn't work. This has been happening to me since InDesign 5.5. I am currently using InDesign CC 2018. There are no particular steps, it happens at random. I can have several files open and it only happens to one file, or sometimes it's more than one file. It happens whether I'm working off of my Desktop or on our server.-
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97 votesAs part of the investigation into the cause of this issue, we personally reached out to many of you over email. We have so far heard from only some of you.
Of the responses we have received, the conclusion we’ve come to is:
This issue was intermittent, happened once during the course of work but somehow got resolved and has not happened again. This issue can’t be reproduced now.Over a period of time, this thread has not thrown any fresh clues on why this issue seems to occur randomly for some and then seems to resolve itself. So we’re closing this thread.
However, even though we’re closing this thread, if you again run into this issue any time on a consistent basis, please report it here on UserVoice (in a new thread) with supporting assets like:
A) a test file,
B) detailed steps to replicate the issue
C) any… -
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In InDesign CC 2019 slow Reaction Time on clicking from one object to another.
Using InDesign CC 14.0 on Windows 10. I have an magazine layout with text and picture boxes, of course. When clicking from one box to another, there is a long delay, a temporary freeze. Eventually (20-30 seconds) it awakens and I can move on. But it's happening more frequently, even after a reboot.
Is this an issue of my computer talking to Adobe servers?
Nothing to screen shot, there is no message.
90 votesHello All,
Following up on the comments stating that the issue is yet not fixed, we did our investigation and found that, the issues being called out in the comment section, though maybe relevant but are different than the one for which this thread was originally created.
This particular thread caters to a very specific case which has been fixed in the last update of InDesign.
If you continue to face performance related issues with InDesign, we sincerely request you to create a separate thread so that we can categorize the performance related issues and address them completely.
In addition to track the performance issues effectively, it will also enable us to reach out to you in a organised manner when we investigate into each category of performance issues.We are extremely sorry for the troubles you are facing with InDesign and we are determined to resolve them as efficiently…
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Using eyedropper to copy text attributes crashes InDesign CC 2018
Using the eyedropper tool to copy text attributes crashes InDesign every time.
87 votesFix of the issue is now available in InDesign’s latest November’17 update.
Please upgrade to the latest version InDesign CC 13.0.1 for the fix.If you are unable to see the update, go to Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.
Thanks,
InDesign Team -
Proportional Scaling Using Shift Button Not Working
In the 2017.1 release of InDesign, the ability to hold Shift and scale objects proportionally seems to have disappeared. I know for me this is a major functionality problem that is increasing the time I have to spend on current projects. I've checked support forums and others are encountering this problem, but I haven't yet seen a solution.
81 votesHello All,
Thank you for your patience all this while; we really appreciate your support!
Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.
For now I request you to follow the below provided KB doc for the quick workaround of the problem.
https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.htmlIn the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.
Regards,
Abhinav Kaushik
InDesign Team -
For long documents containing more than 50K characters, GREP search fails to find all matching instances
Since updating to CC 14.0.2 on Windows, GREP search is no longer functioning properly. Not all instances of queries are found, or not found at all.
I believe this is the case when working on documents created in an older version. In a newly created document it does work as it should.79 votesHello All,
Thank you for your patience all this while.
The fix of the issue is now available and can be downloaded using the link below.
https://helpx.adobe.com/indesign/kb/search-issue-in-long-documents.htmlYou may click on the link and follow the quick steps to fix the issue in latest id 14.0.2 update.
Let us know if you face any problem while using the link.Please note that, as of now the fix is available only via KB doc. Installation of the fix via KB doc does not require any action other than what is mentioned in the KB doc. Only prerequisite is that, Id 14.0.2 should be installed before applying the fix.
-InDesign Team
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Text margins don't change when master pages are applied
Version: InDesign CC2019
Steps to reproduce: Apply a new Master page, with different margins, to a document page with text frame
Expected result: Text frame should resize to fit the new margins of the master page (as before with Layout Adjustment enabled)
Actual result: Page margins change but text frame stays the same. Useless! I have to manually adjust the text block to fit the new margins.I work in book publishing. When laying out a book, it's often necessary to make changes to the margins of certain pages, either to accommodate the dropped opening of a chapter, or to…
77 votesHello All,
The fix for this issue is now available in the beta builds of InDesign. You can download the latest beta build from Download section of InDesign Prerelease portal.
1. Go to adobeprerelease.com
2. Log in with your Adobe Id.
3. Once logged in, search for “InDesign CC Prerelease” program in the list.
4. Click on the program to join the same.
5. You can now download the build (14.0.3.422) from “Builds and Plugins” section on the page.
6. The steps for installing the build can be found in the release notes -
InDesign CC2019 - blank control panel
Just installed InDesign CC2019. Bizarrely the control panel containing the adjustment controls with character and paragraph setting is there but empty. I tried turning off and on, and resetting the workspace but to no avail. Resetting preferences on start up has worked but feel this could happen again.
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73 votesHello All,
Thank you for your patience all this while.
This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
Do let us know in the comments, if you face any problem with the new update.List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html
Regards,
InDesign Team -
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Mouse-click in menus becomes disabled
InDesign 12.1.0.56; macOS Sierra 10.12.5; Magic Mouse
The issue varies with any file. I have mostly seen this occur when in the Find/Change window, or when I try and select a font. My mouse will not be able to click (select) anything in the drop down menus. I am able to select with my keyboard by using the arrows and "return" key. To get the mouse to click (select) an option from a drop down menu, I must first restart InDesign and then open the same file.
73 votesBased on the recent comments from users saying that they are no longer encountering this issue after the release of 14.0.1, we are marking this as Fixed.
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Adobe InDesign team -
InDesign CC 2019 (v14.0) is adding spaces between words when outlining type
InDesign CC 2019 (v14.0) is adding spaces between words when outlining type.
65 votesHello All,
Thank you for your patience all this while.
This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
Do let us know in the comments, if you face any problem with the new update.List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html
Regards,
InDesign Team -
InDesign CC 2018/High Sierra - Cannot package files
Since updating to High Sierra I am not able to package files. The error message is simply "Unable to package the document. InDesign cannot access '(file name'.indd).
I am using InDesign CC 13.0.1 on macOS High Sierra 10.13.1
Don't know if this is of any use or not, but also if I try using my bulk packaging script, the error I get is "undefined is not an object (line 186)
63 votesHello All,
The issue has been fixed with Apple’s MacOS High Sierra 10.13.4 Beta (17E139).You can try out the fix by updating your machine to the beta update from Apple.
Let us know if the issue is fixed for you after aforementioned High Sierra beta update.Thanks,
Abhinav Kaushik
InDesign Team -
Can't drag objects
I am unable to drag objects/textbox/etc in InDesign. I can resize using corner handles but I'm unable to click and drag object to desired location I've uninstalled, reinstalled, shutdown, restarted, cleared all settings, etc and nothing seems to work. I have never encountered this issue in all my years of using InDesign. Please help!
63 votesThe fix for this issue is now available in the Beta builds of InDesign. A new type of cursor is now shown on hovering mouse over the Stroke(outline) or Center point of a object, indicating that it can be dragged to some other location.
You can download the latest Beta build from the Downloads section of InDesign Prerelease portal.
1. Go to adobeprerelease.com
2. Log in with your Adobe Id.
3. Once logged in, search for “InDesign CC Prerelease” program in the list.
4. Click on the program to join the same.
5. You can now download the build (14.0.3.422) from “Builds and Plugins” section on the page.
6. The steps for installing the build can be found in the release notes—
Adobe InDesign team -
InDesign is very slow
The latest version is virtually unusable. If I select an image or text box on a layout I get a spinning wheel for 10 - 15 seconds. If I try to move something - spinning wheel 10-15 seconds. Try to save a document - spinning wheel 10-15 seconds. Previous versions did not behave this way on this same computer. No other applications behave this way.
My Mac is a late 2012 model, 32Gb RAM, 2 SSD drives; one for the OS / Applications and one for the customer files. GeForce video card (came with the computer with 1Gb RAM.
I…
61 votesHello All,
Thank you for your patience all this while.
We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
We have concluded our investigation and have come up with few findings.1. For many of the users the issue got fixed after updating InDesign to a newer version.
2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
3. For few, the issue was intermittent and is no longer reproducible.
4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.We have created separated threads for these issues and we are now working towards resolving them.
However, over the time this thread…
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Scroll bar disappears in Pages panel, swatches panel,Layers panel and background task panel loses its boxes on the right.
2017.1 Release, 12.1.0.56 x64 build
The pages panel loses its scroll bar and doesn't display all pages. Panel needs to be opened wide to display anything. This cuts off easy access to document's later pages.
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59 votesHello All,
Thank you for your patience all this while. The fix of the issue is now part of InDesign’s latest update, Id 13.1
Update your InDesign through Creative Cloud app to Id 13.1
Thanks,
Abhinav -
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[Limited Undo] InDesign CC 2019 (v14.0) strg+z / cmd+z doesn't work properly
With the new Version the option to go back some steps seems to be cut at some point. I have been working on a couple of files now and going steps back with strg+z works for 2-3 steps. Somehow random but definitely not the way it used to work.
54 votesHey ALL,
We understand how frustrating this issue is.It will be a great help if you could provide some more details so that we can narrow down what exactly might be causing the issue. Some details like
1. What workflow / Feature / Action were you tried to use and how did it end? Did it succeed / failed with error?
2. Are you launching multiple InDesign versions ?(e.g. 13.0 and 14.0 in some order)
3. Is it OK if we ask you for the caches and preferences folder + the document when you have run into this issue?
4. Will it be possible for you to join a VoIP / other form of meeting to detail out the problem and scenario ?Thanks
amaarora@adobe.com -
Typekit (or Adobe Fonts) or Fonts menu collapses while browsing through the list of fonts.
I am absolutely loving the new InDesign features. But, whilst testing the new Typekit/Adobe Fonts browsing window in InDesign I came across this bug / crash. Instead of allowing me to freely roam the vast selection of fantastic fonts, the window just decides to close and defaults to one of the already synced fonts.
InDesign version: 14.0, included a screencap.
54 votesThe fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.If you face any problems with the new update, do let us know in the comments.
https://helpx.adobe.com/indesign/kb/fixed-issues.html
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