320 results found

1. [ID-4219732]Slow performance

   Lately InDesign is nearly unusable. Almost every action from selecting objects, resizing objects, or moving objects comes with a really slow reaction time. Even when clicking between panels in the toolbar there is a delay of about half a second.

   I have tried ruling out potential issues like updating graphic drivers and embedding all resources into the document. Nothing works it seems like the application is just unstable. Please advise, I love to work with indesign but this is overall a very bad user experience.

   50 votes

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   22 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Customer comments

   • InDesign lags when rearranging text boxes, adding image frames, adjusting frames that already exist
   • Selecting an item (e.g. text frame) in small and really uncomplicated documents has slight but very noticeable delays/lags, almost as if the click hangs and makes the item drag a little instead of just being selected.
   • Performance degradation is observed if more than 1 document is opened
   • Creating packages (File > Package) takes so much time – especially collecting image files into the Links-folder. This behavior is generally observed with Illustrator files.
   • Performance degradation is observed while working on indd document and not with the IDML of the indd document.
   • Lag observed for almost every action from selecting objects, resizing objects, or moving objects

   Troubleshooting steps tried to resolve issues

   • Disable 3rd party plugins - One of the customer has tried with Suitcase Fusion but there was no improvement in the performance.

   Workarounds

   • Change the name of the image folder to disable the dynamic links to picture.
   • Exporting the document to IDML and working on it. Once the document is saved, the performance degradation is observed.
   • Disabling network and internet helps in improving the performance.

   Next Steps 

   • Please provide the number of links in the document when you start facing performance issues
   • Does turning off Links panel help improve performance?
   • Where do you link image from Local/Network/Shared Drives(One drive, Drop box etc)
   • All the machines mentioned in the UserVoice thread are intel based. Performance for Apple Silicon/M1/M2 machines is way better than Intel machines. Is there any user who is using Apple Silicon/M1/M2 and facing performance issues.

   Customer comments

   • InDesign lags when rearranging text boxes, adding image frames, adjusting frames that already exist
   • Selecting an item (e.g. text frame) in small and really uncomplicated documents has slight but very noticeable delays/lags, almost as if the click hangs and makes the item drag a little instead of just being selected.
   • Performance degradation is observed if more than 1 document is opened
   • Creating packages (File > Package) takes so much time – especially collecting image files into the Links-folder. This behavior is generally observed with Illustrator files.
   • Performance degradation is observed while working on indd document and not with the IDML of the indd document.
   • Lag observed for almost every action from selecting objects, resizing objects, or moving objects

   Troubleshooting steps tried to resolve issues

   • Disable 3rd party plugins - One of the customer has tried with Suitcase Fusion but there was no improvement in the performance.

   Workarounds

   • Change the… more

2. [ID-4222284]Different views when switching between preview and normal mode

   Strange behavior. I recently switched between preview and normal mode and InDesign showed me an older version of the document.

   Most recent MacOS and InDesign Version.

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   28 votes

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   40 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please send the following information to santalwa@adobe.com :
   • Video recording of the issue?
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

   Workaround: Restart InDesign
   —
   Adobe InDesign Team

3. [ID-4257737]InDesign 15.1.1 - Fonts not activating - stuck on spinning circle background tasks

   I have a problem on InDesign 15.1.1 - My Creative Cloud fonts are not activating... How can I sort this out? It's stuck on the spinning blue circle of doom - the background task has been saying queued for hours now.

   I need my fonts not sure what to do?? Help.

   26 votes

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   12 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Try closing the document that shows the Background Tasks as queued. If the Auto-Activate Adobe Fonts option has been selected and you are connected to the internet, fonts in your document should get auto-activated.
   Please try once again and let us know.

   —
   Adobe InDesign team

4. Performance: Import documents / style apply

   my MacBook Pro (15-inch, 2016) is super slow when importing word documents, search and replace styles or adapting styles. Does it improve when changing to the Mojave system? Or is there a conflict with FontExplorer X Pro. Any suggestions are welcome. I'm suffering…

   23 votes

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   5 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Need More Info  ·  amaarora responded

   In order to investigate the issue at our end we would require some more information from your side. Can you please answer the following questions to help us out:

   1) Please let us know the version of InDesign on which you are facing this issue.
   2) It would really help us a lot, if you can share the documents( and other resources) with which you are facing the issue.
   3) Can you please share a small video demonstrating all the issues that you are experiencing.

   Please mail this information to pgaurav@adobe.com

   Thanks

5. M1 Mac Graphic Problems Continue

   As others have mentioned InDesign graphic performance on M1 Macs is unacceptable. This was marked as "fixed" but it continues with macOS Ventura 13.0.1 and InDesign 18. For example, the screen does not always redraw when scrolling or jumping to a different page until you move your pointer. Switching to a different program and then back to InDesign also fixes the problem for a while. It doesn't matter whether GPU Performance is on or off. This is the most fundamental functionality. Please figure it out and fix it once and for all.

   18 votes

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   16 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   ID18.1 that was released yesterday should have the fix for this issue.

   Please update to this version from CCD app & confirm if the issue is still happening.

   
   

   --

   Adobe InDesign team

6. Preserve Image Dimensions when Relinking and "Auto-fit" options do not seem to work.

   I am using Indesign 14.0

   When I relink files, Indesign changes the scale and placement of images automatically, regardless of whether the preserve image dimensions option in the file handling box is checked or unchecked, and whether the "auto-fit" button in the tool menu is checked or uncheked.

   Preferences > File Handling > "Preserve Image Dimensions when Relinking"

   16 votes

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   10 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Please describe the issue in more detail.
   What is the state of “Preserve Image Dimensions When Relinking” in Preferences – is it checked or unchecked? What is the state of “Auto-Fit” – is it checked or unchecked?

   —
   Adobe InDesign team

7. Auto-size text boxes with rounded corners expands randomly.

   Version 2018, 13.0

   Set a text box to auto size height and width (with no line breaks)
   Make the corners rounded
   As you can see in the attached jpgs of before and after, sometimes the box expands in width and sometimes in height, but randomly, not wrapping around the text correctly.

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   15 votes

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   10 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   Need More Info  ·  amaarora responded

   Hi,
   Can you please mail me a sample document to reproduce the issue? I am unable to reproduce the bug.
   Is the issue only specific to 13.0? What is the reference point for the autosize?

   -Aman
   amaarora@adobe.com

8. installed font missing

   InDesign 13.0.1 on macOS 10.12.6

   One installed font from a family of 6 suddenly started showing as not found. Frutiger LT Pro 67 Bold Condensed was correctly showing, now not.

   I have re-installed InDesign twice, reinstalled the font, and rebooted several times. Font is correctly showing still in Illustrator and Photoshop.

   This is impacting client files and while I have a workaround, I am concerned the problem will occur with other fonts where I don't have a viable solution. (I have another foundry version of that particular font.)

   Screen shots attached.

   many thanks

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   14 votes

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   13 comments  ·  Others  ·  Delete…  ·  Admin →
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   Need More Info  ·  amaarora responded

   Please let us know if this issue still happens with the latest InDesign Release

   Thanks

9. Workspace is still resetting every document. Latest Update has not fixed this yet

   Workspace is resetting every time I open a new document. I received a notification from Adobe that this has been fixed. I've updated and it is not fixed.

   13 votes

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   7 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   We have released InDesign 2025(v20.2.0.036) with many bug fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

   If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

   • Reproducible Steps – What were you doing when the issue occurred?
   • Video recording of the issue?
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

   —

   Adobe InDesign Team

10. Share for Review SYNC Broken

    I use "Share" > "Share for Review" on a Program for review by multiple departments for edits. I received notifications of over 200 edits, but upon opening the InDesign file to begin changes, the "Window" > "Comments" > "Review" Panel data is empty and again says "Create Review".

    So the connection from my online review and the source InDesign is broken. Additionally, there is no option to save that online version as a pdf to import the comments via that option in "Window" > "Comments" > "PDF Comments"

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    12 votes

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    6 comments  ·  Share for Review  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    We’ve released an update to InDesign – 15.1.2

    Please update to this latest version and see if the issues you were facing earlier have got resolved.

    Remember to check how you are signed into your CC account and if need be, sign out and sign in again. Since Share for Review is a service and dependent on your login to your Adobe ID account, it is important that CCD app is working well with your credentials.

    —
    Adobe InDesign team

11. inDesign 2020 removed the zoom view box from the top menu bar

    This user is much unhappy that inDesign 2020 no longer provides the zoom view box that appeared in the top menu bar, directly to the right of the help tab. That was a fast, easy way to change the view size of the file in the screen.

    I was told by Adobe that this feature was dropped because the screen size view could be achieved by other existing features. Sure... now one must pull down a tab, then go to another command and activate a feature like zoom in and zoom out. And that only shifts the view in or out by one factor, whereas the zoom view box at the top menu bar would let you instantly jump the view in our out by 3 or 4 "sizes."Count me as a most unhappy user who will stay with inDesign 2109.

    By the way... inDesign 2020's menu bar is now empty to the right of "help." So what was gained taking this highly useful feature away? And why not give users the option to have that zoom view menu feature in one of the pre-sets like "Essentials Classics"? I will grumble once more about my unhappiness at the loss of this important feature and the hubris of Adobe engineers to drop such a valuable element of this software.

    This user is much unhappy that inDesign 2020 no longer provides the zoom view box that appeared in the top menu bar, directly to the right of the help tab. That was a fast, easy way to change the view size of the file in the screen.

    I was told by Adobe that this feature was dropped because the screen size view could be achieved by other existing features. Sure... now one must pull down a tab, then go to another command and activate a feature like zoom in and zoom out. And that only shifts the view in or… more

    12 votes

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    12 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    The change was made to reduce the UI clutter for the user and it was moved to the bottom left of the screen in the Status bar where other controls like page navigation, preflight profiles, etc. are available.

    To continue using this feature, we can suggest a simple workaround which takes less than a minute to accomplish – just open the Keyboard Shortcuts dialog, choose Views, Navigation from the Product Area drop-down, select the ‘Access zoom percentage box’ from the list of commands and assign a shortcut – example, Ctrl-Alt-5. You can customize the keyboard shortcuts as you like and save a new Keyboard Shortcut Set.

    Meanwhile, we are reviewing this request.

    —
    Adobe InDesign team

12. 2025 InDesign (v20.0) Frequent Crashing on MacOS 15.0.1 Sequoia

    Ever since the 2025 version of InDesign released earlier this month, I have had constant crashing issues while working on multiple files. I have been using MacOS 15 Sequoia since it released in September. At first it seemed to crash at random every 5-30 minutes while going between open indd tabs. I think I can more consistently trigger it now by trying to open/navigate around a .indt file. I have a screen recording attached of me clicking around with a 2025 .indt file, a 2025 .indd file, and a 2024 .indd file. Within this minute long recording, InDesign crashes twice, both times when going between/opening the .indt file to the regular 2025 .indd file.

    Ever since the 2025 version of InDesign released earlier this month, I have had constant crashing issues while working on multiple files. I have been using MacOS 15 Sequoia since it released in September. At first it seemed to crash at random every 5-30 minutes while going between open indd tabs. I think I can more consistently trigger it now by trying to open/navigate around a .indt file. I have a screen recording attached of me clicking around with a 2025 .indt file, a 2025 .indd file, and a 2024 .indd file. Within this minute long recording, InDesign crashes twice,… more

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    11 votes

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    2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

13. Text cursor disappears - Mojave and InDesign CC 13.1

    After upgrading to Mac OSX Mojave (10.14), using InDesign CC 13.1 ME, the text cursor disappears. All other cursors appear as expected. This happens both with the standard Text tool, and the ME Text tool.

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    10 votes

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    7 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Please share a sample document at amaarora@adobe.com with which the issue is reproducible along with a small video showing the steps.

    Thanks

14. InDesign 2024 crashes if using MultiFindChange plugin

    In Windows 11 Pro version 22H2, InDesign 2024 crashes when using MultiFindChange plugin and do anything by

    9 votes

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    2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

15. InDesign 14 opening network files as read-only

    We have been using InDesign for a while with files being stored on a network SMB share. on 4/4/19, after a few folks updated to 14.02, the Indesign and Incopy files are primarily only able to be opened as read-only.

    Network server permissions have been verified and no other changes have occurred in our environment.

    9 votes

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    8 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Need More Info  ·  Abhinav Kaushik responded

    Please help us with answers to the below queries:

    1. OS version of the machine where issue is reproducible.
    2.Are the files opened simultaneously by more than one user?
    3. Does the same file which is opened as Read Only in Id 14.0.2, when opened in Id 14.0.1 opens fine?
    4. Does remounting the SMB drive fixes the issue?

16. Alt key modifier keeps toolbar active after use when zooming in using scroll wheel

    Not sure when this started happening, I only know that it's started irritating the heck out of me quite recently. I'm on Win 10 using InDesign 14.0.2

    Whenever I alt+scroll using the mouse wheel to zoom in/out, InDesign switches focus to the toolbar so that the next keyboard press will enact the menu.

    It becomes an issue when for example zooming into an active text box, if you need to type F, E, L, T, O, A, V, W, or H, after using alt+scroll you end up bringing up the View menu as soon as you hit the V key.

    Another sequence could be, select rectangle tool, draw shape, zoom into check alignment (alt+scroll), tap V to switch back to selection tool to adjust size. DOH! there's that view menu again!

    Super frustrating guys!

    Not sure when this started happening, I only know that it's started irritating the heck out of me quite recently. I'm on Win 10 using InDesign 14.0.2

    Whenever I alt+scroll using the mouse wheel to zoom in/out, InDesign switches focus to the toolbar so that the next keyboard press will enact the menu.

    It becomes an issue when for example zooming into an active text box, if you need to type F, E, L, T, O, A, V, W, or H, after using alt+scroll you end up bringing up the View menu as soon as you hit the V key.

    … more

    9 votes

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    6 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    As per our understanding the issue is as follows:
    Launch InDesign.
    1. Press alt+scroll using the mouse wheel to zoom in/out.
    2. InDesign switches focus to the menu-bar so that the next keyboard press will enact the menu shortcut.
    3. Type F, E, L, or T after using alt+scroll

    Result:
    Menu entry is opened from the control strip (example View menu as soon as you hit the V key).

    Expected:
    Key press should select the suitable tool denoted by that key

    This has been the behavior since quite long and does not look like a break in behavior.
    Please can you confirm?

    Thanks

17. Exporting to PNG file on network drive doesn't work

    There appears to be a bug when exporting PNG files to network mapped drives in Mac OS X 10.13.4 (Darwin) Adobe InDesign 2018 (latest version).

    This is in a domain environment using domain credentials. You export the file as PNG and it doesn't appear in the folder as expected. If I export to desktop it works fine, if I copy it from desktop to the share it copies fine. Just cannot export directly.

    9 votes

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    11 comments  ·  PNG/JPEG/EPS Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  Abhinav Kaushik responded

    Hello,
    Can you confirm the InDesign version you are using? Is it 2018.1 or 2018?
    I assume the path to which you are trying to export the PNG is /Volumes/Shares/011 Changed Information/002 Changed Information/00617 Changed Information/Changed/ ?

    Is this drive mounted via SMB?
    Is it a NAS server?

18. Cursor spins and text display lags while typing

    ISSUE: While typing, text display will freeze/lag, and the cursor will change to a loading icon for about 2 seconds, then the text will finally appear all at once after the loading icon changes back to a regular cursor. This happens while typing in a regular text box.

    EXPECTED RESULT: I expect text to appear on screen immediately as I press the key on the keyboard, not after a 2 second lag.

    Version: InDesign CC 13.0 x64

    9 votes

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    8 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Please share a sample document and a small video demonstrating the issue at amaarora@adobe.com
    We can then reproduce the issue in house

    Thanks

19. CC library tab won't select?

    When clicking on the dropdown menu to select a CC library, the tabs do not open unless I hold down the ^ button. When opened, I cannot select a CC library. Have refreshed several times but it still doesn't let me change the library! This is on InDesign for Mac.

    9 votes

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    7 comments  ·  Colors/Swatches  ·  Delete…  ·  Admin →
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    Need More Info  ·  Anasuiya Gupta responded

    Hi

    Please provide the following information:
    1. Is InDesign installed on the default path?
    2. Do you have any special character in the path where InDesign is installed? Like username has special characters.

    Also, please provide a copy of you preferences, you can zip them and email to anasgupt@adobe.com.

    Regards
    Anasuiya Gupta

20. PDF Export in InDesign CC 2020 (15.0) is broken

    As soon as I try to export a PDF (either with File > Export or File > Adobe PDF Presets), the background task starts but hangs at 32% and never completes. When cancelling the task, it never cancels and I need to Force Quit InDesign to cancel it.

    Running Catalina with the latest version of InDesign (15.0)

    8 votes

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    2 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Can you please share a sample INDD file at rdubey@adobe.com with which issue is reproducible?

    We tried with some custom InDesign files, but export works fine

    Thanks