Adobe InDesign: Bugs

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  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)

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  1. Problem with changing the cursor to text

    Hello. After running the latest version of InDesign CC 2019 v. 14.0, I have a problem with changing the cursor to text. It takes about 50 seconds. This happens each time you launch InDesign.

    149 votes
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      142 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

      Hello All,

      Thank you for your patience all this while.
      This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
      If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

      Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
      Do let us know in the comments, if you face any problem with the new update.

      List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

      Regards,
      InDesign Team

    • InDesign 2019 Fails to open properly and freezes.

      I recently updated to InDesign 2019 and had no problem using it last week.
      Today it is not opening properly, taking around 10 minutes to open a file, then freezes the second I try to do anything in a text box.

      It has occurred with every file I've tried, multiple times.
      I have also tried ending all InDesign processes and restarting my computer.

      Not sure if anyone else has come across this issue?

      InDesign CC 2019: v 14.0
      Windows 10: v 1803

      27 votes
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        26 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

        Hello All,

        Thank you for your patience all this while.
        This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
        If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

        Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
        Do let us know in the comments, if you face any problem with the new update.

        List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

        Regards,
        InDesign Team

      • InDesign 14.0. freezes after opening

        After opening InDesign 14.0 I can open project. But as soon a leave first running screen with InDesign, work on 2nd Screen or even just opening explorer or browse in the internet, InDesign 14.0 is freezing. I cannot even close it. I have to restart the system. In fact I cannot work with it. I have to run 13.1 (2018) to work with ID.
        I am working with Desktop PC and Win10

        25 votes
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          23 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

          Hello All,

          Thank you for your patience all this while.
          This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
          If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

          Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
          Do let us know in the comments, if you face any problem with the new update.

          List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

          Regards,
          InDesign Team

        • Indesign CC 2019 crashes on startup.

          Windows 10 1809 on Microsoft Surface Book, InDesign CC 2019 executable version 14.0.1.209 crashes on launch after displaying splash screen. Crash reports have been sent. No obvious related entries in Windows Application or System logs. Other CC applications appear fine.
          Rolled back to v13, same crashes.
          Please advise, I have some deadlines.

          4 votes
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            8 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

            Please submit the crash report to us.
            (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

            Also, please send the following information to santalwa@adobe.com :

            • Reproducible Steps – What were you doing when InDesign crashed?
            • Error snapshot or video recording of the issue.
            • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
            • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

            Adobe InDesign team

          • InDesign CC 2019 crash at launch

            Long time corporate user now working independently. Purchased CC plan today. PS and Illustrator launch ok. InDesign 2019 (v 14.0.1) crashes during "starting up panels" phase of launch. Tried and got same result with CC 2017 (v 12.1.0) Problem recurs after multiple uninstalls, restarts etc.

            No crash report generated.

            Using windows 10.

            1 vote
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              4 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
            • crash launch

              I have installed the latest version of Indesign using creative cloud. I used to have CS6 installed and it was no problem then. Now when i try to launch the application it just suddenly shuts down after "starting up panels" is shown.
              No error message. Just stop launching. What to do?

              1 vote
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                4 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                Please submit the crash report to us.
                (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

                Also, please send the following information to santalwa@adobe.com :

                • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
                • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

                Adobe InDesign team

              • Not compatible with Win10 1809?

                On Windows 10 v1809 trying to start Indesign v14.0.1 - crashes "dll is either not designed to run on windows 10 or it contains an error .... Error 0x000008b ... please contact vendor"

                1 vote
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                  3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                • crash

                  For several days we've had crashes while Indesign CC 2019 (14.0.01) being idle. Might be because links (*.psp and/or *.indd) are breaking due to network issues, but should not crash even so, just say links are broken. This has resulted in several files corrupted and cannot be restored even if those documents themselves are not affected by the broken links. The Indesign temp-files also seem to become corrupt (often showing 0 byte size).

                  I've sent several crash reports and heard nothing.

                  1 vote
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                    3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                  • Crashes when Placing Docs from Microsoft Word

                    Since updating to CC2019 I am having constant crashes when placing from Microsoft Word.
                    The same documents were not an issue last week when using CC2018, both the same InDesign doc and word doc worked perfectly together.
                    Any suggestions as to how I can fix this critical issue - I'm on a business critical deadline, failing to meet it quite literally means the closure of our business.

                    5 votes
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                      5 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                      Hello All,

                      Thank you for your patience all this while.
                      This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
                      If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

                      Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
                      Do let us know in the comments, if you face any problem with the new update.

                      List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

                      Regards,
                      InDesign Team

                    • 1 vote
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                        3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                      • Indesign CC2018 crashes on Cmd-V

                        I'm working on my masters and using a Split Window to copy and paste text from the same document into a list of references. Cmd-V crashes Indesign. With no warning, or hang, it literally shows me the desktop, no save, nothing. Thankfully auto recover sorts it out, but this is something Adobe needs to look at. I can't tell if there is anything special about the text other than it was a web link and had a paragraph style.

                        1 vote
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                          3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                          We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                          If you still face this issue even after updating, please submit the crash report to us.
                          (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

                          Also, please send the following information to santalwa@adobe.com :

                          • Error snapshot or video recording of the issue.
                          • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?

                          Adobe InDesign team

                        • InDesign not opening after loading box

                          InDesign 2019 doesn't open after the first loading box on startup. I downloaded 2018, 2017 and 2015. 2015 is the only one that works at the moment but the others have the same issue.
                          My computers processor is Intel Pentium 1.5 GHz
                          I've attached the crash report.

                          2 votes
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                            1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                          • Indesign 2019 CC crash after relink document

                            Every time when I try to relink a document in Indesign 2019 CC, the program crashes. I already send several crash reports to Adobe, no respond.

                            Adobe could you please fix this bug asap? It is very annoying and I can not do my work properly this way.

                            1 vote
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                              3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                              We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                              If you still face this issue even after updating, please submit the crash report to us.
                              (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

                              Also, please send the following information to santalwa@adobe.com :

                              • Error snapshot or video recording of the issue.
                              • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?

                              Adobe InDesign team

                            • InDesign 14.0.1 is crashing hourly

                              For three days my InDesign 14.0.1 has been crashing almost exactly hourly. It just freezes and I get the spinning beachball. Only recourse is to re-start my Mac. I've uninstalled and reinstalled multiple times. Prior to this, I had downloaded Lightroom... I thought this might have been the initial cause. I uninstalled Lightroom and all my Adobe products. Any ideas?

                              2 votes
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                                4 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                                Please submit the crash report to us.
                                (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

                                Also, please send the following information to santalwa@adobe.com :

                                • Reproducible Steps – What were you doing when InDesign crashed?
                                • Error snapshot or video recording of the issue.
                                • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
                                • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

                                Adobe InDesign team

                              • ^t

                                In InDesign, when I use the ^t shortcut to get the type control panel, I lock up and then have to go to Task Manager and close InDesign. (InDesign 14.0.1 x64, Windows 10 Enterprise Version: 1803)

                                2 votes
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                                  1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                                • Master pages can't be applied/loaded

                                  Whenever I try to load/apply new master pages to a document, InDesign crashes. I have already rebootet and the same problem still appears. Also tried it on a coworkers computer and the problem is still there.
                                  New master pages can't be loaded/applied.

                                  2 votes
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                                    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                                    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                                    If you still face this issue even after updating, please submit the crash report to us.
                                    (Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)

                                    Also, please send the following information to santalwa@adobe.com :

                                    • Error snapshot or video recording of the issue.
                                    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?

                                    Adobe InDesign team

                                  • AIGPUSniffer quit unexpectedly every time I launch Indesign CC 14.0.1

                                    I am using Indesign CC14.0.1 on a MAC - OS Mojave V 10.14.1
                                    Whenever I launch Indesign I get a crash pop up saying AIGPU Sniffer has quit unexpectedly.
                                    Indesign is fine to work in however I am fed up with this AIGPU issue coming up all the time and don't know if it is effecting anything else?
                                    I've had loads of issues with the latest CC - really not impressed Adobe! Any suggestions on how to stop this happening?

                                    3 votes
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                                      2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                                      Please submit the crash report to us.
                                      (Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)

                                      Also, please send the following information to santalwa@adobe.com :

                                      • Reproducible Steps – What were you doing when InDesign crashed?
                                      • Error snapshot or video recording of the issue.
                                      • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
                                      • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

                                      Adobe InDesign team

                                    • InDesign crashes on launch with Faulty module "PMRuntime" unless launched as Administrator or Creative Cloud Application

                                      Issue: InDesign CC will not open from the Start Menu unless "Run as administrator" is selected. This is not an option for standard users.

                                      It will open OK from the Creative Cloud Desktop App.

                                      Event viewer log is generated showing the following:
                                      Faulting application name: InDesign.exe, version 13.1.0.76
                                      Faulting module name: PMRuntime.dll, version 5.0.0.191

                                      1.
                                      Version: InDesign CC 2018, 13.1.076
                                      Also occurs with version 12.1.0.56
                                      Windows OS: Windows 10, version 1803 (Build 17134.165)

                                      2.
                                      Select InDesign CC from the start menu. The application does not open and no messages appear. Check Event Viewer > Application to see the error.

                                      There…

                                      5 votes
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                                        4 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Fehlercode 4/Errorcode 4 for not damaged documents

                                        1. Adobe Indesin CC 13.01
                                        After the last Update of Indesign time by time suddenly Indesign report a damaged file if you try to open any InDesign-Document.

                                        Everytime after restarting the Mac everything is good and I'm fortunally able to open all o these documents.

                                        Sometimes restarting Indesign helps, but not always.

                                        The last 3 days it happens much to often und it nervs.

                                        46 votes
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                                          58 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                                          We’ve been able to identify one scenario in which the cache folder is not accessible while InDesign is launched, resulting in the issue. The issue seems to be specific to MAC OS.

                                          We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

                                          If you still encounter the issue again, try to access the location “/Users//Library/Caches/Adobe InDesign/Version/14.0/en_US/InDesign Recovery/*” and create a file in the directory.

                                          Workaround – Quit & relaunch the application, Cache folder gets created and the problem is resolved.

                                          We require more information to identify the root cause of the issue. Please provide following information over email to santalwa@adobe.com
                                          1. Version of MAC OS (110.12.×, 10.13.x, 10.14.x)
                                          2. Is InDesign cache and Preferences mounted on Network drive?
                                          3. Any sync utility running on your machine,…

                                        • CC 2019 Repeated Crashing when switching to the text tool from the move tool

                                          Experiencing repeated crashes when selecting the Text tool. Does not happen every time, but has happened at least 5 times in the last 10 minutes. Windows 10, newest version of CC2019.

                                          3 votes
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                                            3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hello All,

                                            We have fixed a number of crashes with InDesign’s latest Nov’18 update.
                                            Please download the latest InDesign version (InDesign CC 14.0.1) for the fix.

                                            List of crashes and other issues that have been fixed with the update can be found at the below provided link:
                                            https://helpx.adobe.com/indesign/kb/fixed-issues.html

                                            If you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

                                            Regards,
                                            InDesign Team

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