Mouse-click in menus becomes disabled
InDesign 188.8.131.52; macOS Sierra 10.12.5; Magic Mouse
The issue varies with any file. I have mostly seen this occur when in the Find/Change window, or when I try and select a font. My mouse will not be able to click (select) anything in the drop down menus. I am able to select with my keyboard by using the arrows and "return" key. To get the mouse to click (select) an option from a drop down menu, I must first restart InDesign and then open the same file.
We have tried to replicate the issue at our end but have not been able to, so far.
We need your help to investigate what could be causing this.
When you encounter this issue, quit InDesign and copy the Preferences and Cache to a shared location (like Dropbox, WeTransfer, etc.) and share the link with us.
Ben Gleason commented
This issue hasn't occurred recently. Recent updates seem to have fixed it.
Everything is fine now, thank you!
This still happens for me sometimes, only in the Adobe PDF preset choice when exporting to PDF. I have to press enter while hovering the mouse over the desired selection.
A restart of InDesign makes it go away.
oliver blaum commented
Bruno Mancini solution (delete cache, does work for me)
oliver blaum commented
i cannot change some drop downs in indesign. e.g. transparency pop up.
if i change the drop down of mode from normal to e.g. darken, after releasing it changes always back to normal.
same goes for new hyperlink popup -> dropdown "link to"
how to fix this? restarting or new document did not helped.
on macos 10.13.4 (latest) and 10.13.2
Bruno Mancini commented
My solution (maybe temporary, but functional) :
- Make sure that ID is updated to last version (13.1).
- In Finder Go menu choose "Go to folder" (Cmd-Shift-G) and type "/Users/<your home folder>/Library/Caches/Adobe InDesign/" (without quotes)
- Trash "Version 13.0" Folder
If it's not working, uninstall & reinstall ID after having trashed the cache folder.
Et voilà !
Mac OS: 10.11.6
Mac Pro (Early 2008)
Same here IDCS6 with iMac 2009... I can't change font size with my mouse. have to do it manually.
In my case Windows did an automatic update and now I have three problems: 1) the mouse click isn't always recognized; 2) the pop-up or drop-down menus are blank and sometimes very tiny or narrow (not sure they're actually blank, but the menu items can't be seen); and 3) text for some functions has become very tiny. I've tried restarting multiple times with no change. I can't do anything to try to fix it because my menus aren't visible and so I can't get into Control Panel or Settings, when I try to type in the search box to get to either place no text appears.
For me, it was Windows Aero theme interfering. Switched to Windows Basic theme, restarted Indesign and the problem was gone.
Michael Bednarek commented
Same issue here. Very random and difficult to identify the reason why this occurs. I see it happen when accessing font drop-down as well as all drop-downs in the Export Adobe pdf dialog box.
You can obviously enter the drop-down and use the arrow keys - annoying. Relaunching the app temporarily resolves the issue.
MacBook Pro (15-inch, 2016)
2.6 GHz Intel Core i7
16 GB 2133 MHz LPDDR3
Interesting in that the problem does not exist on an older machine w/ specs below.
MacBook Pro (15-inch, 2016)
2.53 GHz Intel Core 2 Duo
8 GB 1067 MHz DDR3
Absolutely unacceptable considering the hefty monthly subscription fee.
I am seeing this same problem. I have not upgraded to High Sierra and do not encounter the problem in ID CS2017, only in 2018.
I too am suddenly having an issue with my mouse not working in InDesign. I have been designing all week with no issues, but suddenly I cannot control anything with my mouse. Text selected will move with arrow keys but not the mouse. InDesign CC 2018. Just started today.
Same problem here! Also experiencing it sporadically. In my case, it seems to happen in specific pop-up dialog boxes as opposed to options in fixed option menus. Example : I can change the font size via the tool bar in the header - but can not change the page Numbergin styles in the Numbering and Section options... Issue comes and goes, please help us fix it!
@Ravi Kiran - Please see https://drive.google.com/open?id=1dzrDQx--5cJpN8bASs_lANesqQzmbQNT
for my current folders with: Resources, Plug-Ins, Scripts, Configuration and Presets
Again see https://drive.google.com/file/d/1Vc-i-epxilfFeHBV5C9CUEqSoQSvACq9/view for a video capture of the issue as it presents itself in the PDF export dialogues.
The drop down menu doesn't allow you to change between cmyk and rgb when exporting a jpeg file, sometimes the program get back to work after restarting, sometimes not.
iMac (Retina 5K, 27-inch, Late 2015)
Indesign current version
@Ravi Kiran - Please see https://drive.google.com/file/d/1Vc-i-epxilfFeHBV5C9CUEqSoQSvACq9/view for a video capture of the issue as it presents itself in the PDF export dialogues. Will copy Preferences and Cache next...
Any news on this?
I also have the same problem. All mouse-click menus are disabled. It seems that the 1st time you select a menu option it works but then it stops working all together. First ones to become disabled were find/change options, now I can´t even select a font. Nothing is working. I re-installed indesign but it stays the same. I working with Indesign cc 2018 and Os High Sierra 10.13.3. and I never had this issue with any previous versions of Indesign. Please help!
This issue seems to affect ALL drop down menus within the PDF export dialogue. It also affects drop downs when exporting as an eps file, not just PDF.
I am unable to toggle between options in the PDF Presets, Standard and Compatibility dropdowns in InDesign. This issue cropped up suddenly and recently, after updating the application via Creative Cloud. I have seen this issue before during a previous update. See video for demonstration of the bug: