Bug details

Mouse-click in menus becomes disabled

InDesign; macOS Sierra 10.12.5; Magic Mouse

The issue varies with any file. I have mostly seen this occur when in the Find/Change window, or when I try and select a font. My mouse will not be able to click (select) anything in the drop down menus. I am able to select with my keyboard by using the arrows and "return" key. To get the mouse to click (select) an option from a drop down menu, I must first restart InDesign and then open the same file.

72 votes
Sign in
Sign in with: facebook google
Signed in as (Sign out)

We’ll send you updates on this idea

John Stewart shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


Sign in
Sign in with: facebook google
Signed in as (Sign out)
  • Anonymous commented  ·   ·  Flag as inappropriate

    This is not fixed, I am having this problem now even tho I just updated everything

  • Bastian S. commented  ·   ·  Flag as inappropriate

    I have this problem with the "save" button a lot when trying to save documents in the latest version - i have to cancle and re open the save / export window and try again. - i just cant press it or nothing happens. (mostly when i changed the file name)

  • DavPah commented  ·   ·  Flag as inappropriate

    This still happens for me sometimes, only in the Adobe PDF preset choice when exporting to PDF. I have to press enter while hovering the mouse over the desired selection.

    A restart of InDesign makes it go away.

  • oliver blaum commented  ·   ·  Flag as inappropriate

    i cannot change some drop downs in indesign. e.g. transparency pop up.
    if i change the drop down of mode from normal to e.g. darken, after releasing it changes always back to normal.

    same goes for new hyperlink popup -> dropdown "link to"

    how to fix this? restarting or new document did not helped.

    on macos 10.13.4 (latest) and 10.13.2

  • Bruno Mancini commented  ·   ·  Flag as inappropriate

    My solution (maybe temporary, but functional) :

    - Make sure that ID is updated to last version (13.1).
    - In Finder Go menu choose "Go to folder" (Cmd-Shift-G) and type "/Users/<your home folder>/Library/Caches/Adobe InDesign/" (without quotes)
    - Trash "Version 13.0" Folder

    If it's not working, uninstall & reinstall ID after having trashed the cache folder.

    Et voilà !

    Mac OS: 10.11.6
    Mac Pro (Early 2008)

  • Anonymous commented  ·   ·  Flag as inappropriate

    Same here IDCS6 with iMac 2009... I can't change font size with my mouse. have to do it manually.

  • Tracey commented  ·   ·  Flag as inappropriate

    In my case Windows did an automatic update and now I have three problems: 1) the mouse click isn't always recognized; 2) the pop-up or drop-down menus are blank and sometimes very tiny or narrow (not sure they're actually blank, but the menu items can't be seen); and 3) text for some functions has become very tiny. I've tried restarting multiple times with no change. I can't do anything to try to fix it because my menus aren't visible and so I can't get into Control Panel or Settings, when I try to type in the search box to get to either place no text appears.

  • Annie commented  ·   ·  Flag as inappropriate

    For me, it was Windows Aero theme interfering. Switched to Windows Basic theme, restarted Indesign and the problem was gone.

  • Michael Bednarek commented  ·   ·  Flag as inappropriate

    Same issue here. Very random and difficult to identify the reason why this occurs. I see it happen when accessing font drop-down as well as all drop-downs in the Export Adobe pdf dialog box.

    You can obviously enter the drop-down and use the arrow keys - annoying. Relaunching the app temporarily resolves the issue.

    OS: 10.13.3
    ID: 13.1
    MacBook Pro (15-inch, 2016)
    2.6 GHz Intel Core i7
    16 GB 2133 MHz LPDDR3

    Interesting in that the problem does not exist on an older machine w/ specs below.

    OS: 10.11.6
    ID: 13.0.1
    MacBook Pro (15-inch, 2016)
    2.53 GHz Intel Core 2 Duo
    8 GB 1067 MHz DDR3

    Absolutely unacceptable considering the hefty monthly subscription fee.

  • Kevin commented  ·   ·  Flag as inappropriate

    I am seeing this same problem. I have not upgraded to High Sierra and do not encounter the problem in ID CS2017, only in 2018.

  • Misty commented  ·   ·  Flag as inappropriate

    I too am suddenly having an issue with my mouse not working in InDesign. I have been designing all week with no issues, but suddenly I cannot control anything with my mouse. Text selected will move with arrow keys but not the mouse. InDesign CC 2018. Just started today.

  • David commented  ·   ·  Flag as inappropriate

    Same problem here! Also experiencing it sporadically. In my case, it seems to happen in specific pop-up dialog boxes as opposed to options in fixed option menus. Example : I can change the font size via the tool bar in the header - but can not change the page Numbergin styles in the Numbering and Section options... Issue comes and goes, please help us fix it!

  • Anonymous commented  ·   ·  Flag as inappropriate

    The drop down menu doesn't allow you to change between cmyk and rgb when exporting a jpeg file, sometimes the program get back to work after restarting, sometimes not.

    iMac (Retina 5K, 27-inch, Late 2015)
    Indesign current version

  • Mafalda commented  ·   ·  Flag as inappropriate


    Any news on this?
    I also have the same problem. All mouse-click menus are disabled. It seems that the 1st time you select a menu option it works but then it stops working all together. First ones to become disabled were find/change options, now I can´t even select a font. Nothing is working. I re-installed indesign but it stays the same. I working with Indesign cc 2018 and Os High Sierra 10.13.3. and I never had this issue with any previous versions of Indesign. Please help!

← Previous 1 3 4 5

Feedback and Knowledge Base