395 results found

1. ID 2020 15.1 - All text variables (including page numbers) replaced by "ss" text

   Just updated to ID 2020 15.1 and found a bug which makes the program unusable forcing me to immediately downgrade.
   When I open on of my ID documents created in previous version of ID, all of my defined text variables as well as page numbers are corrupted and replaced by the "ss" text. Changing the style has no effect. I can create page number based on the 'Basic Paragraph' style but when i choose any other previously created style, the number changes to 'ss'.
   Even the variable field preview shows 'ss' text instead of variable name.
   The same document opens in ID 2020 15.0.3 without any problems.

   Just updated to ID 2020 15.1 and found a bug which makes the program unusable forcing me to immediately downgrade.
   When I open on of my ID documents created in previous version of ID, all of my defined text variables as well as page numbers are corrupted and replaced by the "ss" text. Changing the style has no effect. I can create page number based on the 'Basic Paragraph' style but when i choose any other previously created style, the number changes to 'ss'.
   Even the variable field preview shows 'ss' text instead of variable name.
   The same document opens… more

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   122 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   The fix is now publicly available in the latest InDesign update, 15.1.1

   Please update to this latest version to get the fix.

   —
   Adobe InDesign team

2. Red stripes in InDesign document

   Why do I get red stripes in the indesign document when I have more than two files open?

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   89 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   We're happy to announce that the fix for this issue is now available in the latest update of InDesign - version 17.2 that is available from Creative Cloud Desktop application.

   Please update to this latest InDesign version to get the fix.

   --

   Adobe InDesign team

3. 2021 cannot create new document

   I just updated from 2020 to 2021 version.
   Now, when trying to create a new document, the dialogue works as expected but when clicking "erstellen" (create) nothing happens.
   Even after restarting the whole system (Mac Catalina).

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   43 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Fix is available in the latest update of InDesign.

   Please update your copy of InDesign to the latest available update via CCD app.

   —
   Adobe InDesign team

4. Alert is shown on opening documents in InDesign(v19.4.0.63) - "This file is already open by another user or another application."

   After updating InDesign to V19.4, I'm now locked out of many of my previous design files. I'm receiving the error, "This file is already open by another user or another application. This file may be stored on a network server and cannot be opened until the other user closes it."

   I reinstalled V19.3 and can now access these old files but I would prefer to use the most up to date version if possible. happy to provide a sample if needed.

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   Closed: Fixed  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   The fix of the issue is now available in the latest InDesign 2024(v19.5.0.084). We recommend you upgrade to the latest version for the fix.

   If you are unable to see the update, go to the Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

   —

   Adobe InDesign Team

5. [ID-4222284]Different views when switching between preview and normal mode

   Strange behavior. I recently switched between preview and normal mode and InDesign showed me an older version of the document.

   Most recent MacOS and InDesign Version.

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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please send the following information to santalwa@adobe.com :
   • Video recording of the issue?
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

   Workaround: Restart InDesign
   —
   Adobe InDesign Team

6. Return the use of "master pages" instead of "parent pages"

   In the latest version Adobe decided that their job was to educate us to speak proper language, which is why the word "master pages" was replaced with "parent pages".
   We do not find any problem with the phrase "master pages" and believe that it is not Adobe's role to dictate policy according to progressive agendas.
   We demand to return to the previous concept of "master pages".
   The term "parent pages" is confusing and misleading, with all the documentation of the software on the web for 2 decades referring to master pages.

   26 votes

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   CLOSED  ·  7 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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7. [ID-4216889]Objects on the page jump if a left-hand page becomes a right-hand page and vice versa

   Hi developers,
   this is a longstanding bug:

   With facing pages documents on EVERY document page there is a zone where jumping of objects will happen.

   I call this the jump zone. All objects on a page that will jump are clearly inside the page's area. The bug has nothing to do with rounding errors where object edges are at the edge of a page.

   The objects should not move if pages are added or removed, if numbering of pages is changing. Nevertheless they do. Always. Unless, the zone has a width of zero.

   Below all the details.

   What is a jump zone?
   If horizontal values for left and right margins differ, there is a BUG that in effect forms a zone on the page.
   I call this zone JUMP ZONE because objects that touch the zone with their edges could jump horizontally.

   When will objects jump?
   1. When a left-hand page becomes a right-hand page OR a right-hand page becomes a left-hand page.

   1. When a left-hand page becomes a right-hand page and later when a right-hand page becomes a left-hand page again.

   This could happen within a single InDesign document open.

   WARNING:
   It could even happen to InDesign documents that are not visibly open.
   That's with InDesign documents that are part of a InDesign book file.
   The book file's feature with auto-numbering pages can do this even if no document is visibly open.
   The damage is done if auto-numbering took place AND the book file is saved.

   How large is the jump zone?
   The height of the zone is the height of the page.
   The width of the zone can be calculated:
   inner margin MINUS outer margin

   How large is the jump?
   The width of the jump zone.

   Where is the jump zone positioned?
   Positive value: The zone is at the spine of the page.
   Objects that touch the zone jump towards the spine.

   Negative value: The zone is at the edge of a page away from the spine.
   Objects that touch the zone jump away from spine.

   What versions of InDesign are affected?
   All versions CC up to InDesign 2020, Mac OS X and Windows.
   InDesign CS6, Mac OS X and Windows.

   Possibly also InDesign CS5 and CS5.5, Mac OS X and Windows.
   I did not test this.

   How can I avoid jump zones?
   Make right and left margin values the same!

   Are there workarounds if I cannot avoid jump zones?

   1. Anchor objects
      that touch the jump zone to text frames that do not touch the jump zone.
      Nested objects will not jump if the parent objects are not touching the jump zone.

   2. Group an object
      to another one that is touching the top or the bottom edge of the page.
      Tests are showing that objects will not jump if they touch the bottom OR the top of the page.
      ( OR both, bottom and top edges of the page .)

   Other things to consider about moving objects?
   The following is independently of jump zones:
   Objects could move to other pages if their edges touch exactly the horizontal edges on pages in facing pages.
   Depending on the version of InDesign this could also happen with objects touching the spine.
   Reason: Rounding errors.

   What can provoke all this?
   1. Add or remove an odd number of pages
   so that left-hand pages become right-hand pages and vice versa.

   1. Renumber start pages of sections so that left-hand pages become right-hand pages and vice versa.

   Note:
   Every document has at least one section by default.
   The start of that section is the first page in the document.

   More details at Adobe InDesign Forum:
   https://community.adobe.com/t5/indesign/bug-in-book-s-update-numbering-feature/m-p/10774458#M166408

   InDesign 2020 documents attached here.
   See screenshots and further comments at Adobe InDesign Forum:
   https://community.adobe.com/t5/indesign/bug-in-book-s-update-numbering-feature/m-p/10774596#M166420

   Download link to all test files on my Dropbox account:
   https://www.dropbox.com/s/duov096cu2q481l/Jump-Zones-Explained-Facing-Pages-Documents.zip?dl=0

   Regards,
   Uwe Laubender

   ( ACP )

   PS: Why does InDesign Uservoice not permit to attach files with suffix .indd ?
   Message: "Invalid file type: .indd files not allowed."
   Isn't that rather absurd?

   Hi developers,
   this is a longstanding bug:

   With facing pages documents on EVERY document page there is a zone where jumping of objects will happen.

   I call this the jump zone. All objects on a page that will jump are clearly inside the page's area. The bug has nothing to do with rounding errors where object edges are at the edge of a page.

   The objects should not move if pages are added or removed, if numbering of pages is changing. Nevertheless they do. Always. Unless, the zone has a width of zero.

   Below all the details.

   What is a… more

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   26 votes

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   Under Review  ·  Abhinav Kaushik responded

   Thank you for reporting the issue to us.
   We are currently reviewing it.
   InDesign Team

8. InDesign opens documents in read only after upgrading to InDesign 2023(18.0)

   Indesign CC 2023 version 18.0 Files open as “Read Only”
   As soon as updated, some files have started to open “Read Only” (RO)
   My OS: Windows 10 Pro 10.0.19044 or 21H2
   PC Desktop
   I am working remotely through a VPN to a server IP address
   I have Indesign 2023 18.0 , and Indesign CS6 installed. I have not opened the CS6 in years. Also noted: My machine does not automatically uninstall the former version when it updates. I manually uninstalled Indesign 2022 after I started using the 2023. At first I thought the RO problem was a conflict, so that was the first thing I did.
   Older version files open up as “converted” ok
   I am able to do all writing on my remote server, I can “save as”, and export files, create folders, delete files, ect.
   If I copy a file that opens RO to my local desktop, I can then open it fine (read/write - RW). If I make changes to that file, save, and then copy it back to remote server, it will open as RO again.
   This does not seem to be happening to every file. I started working on 2 files yesterday, opened and made changes, saved, and closed both multiple times in the morning, then a couple hours later, they opened RO. Then another hour later, one of them opened ok -RW.
   I have a coworker that has the same PC OS Windows system version, and same Indesign version. We both access to the files through same VPN, he is just not in same location as me (about 20 miles away). However, his system automatically uninstalled older versions when it updates. He can open the same files that open RO for me, and they open fine, RW, for him.
   If I open a brand new blank file and I copy and paste all contents from a file that opened RO, then close the RO file and save my Untitled document over it, it will them open up ok when I go back immediately and open it. However, if I go back to open that file, say an hour later, It may or may not open up “Read Only” again.
   I have tried uninstalling and reinstalling Indesign 2023, and checking to make sure updated. I have unplugged (reset) my modem.
   I cannot change my preferences for updates to uninstall older versions at this time as I have a graphics card issue with the latest version of Photoshop. I cannot go back to using Indesign 2022, as my cowerker has already been using 2023 for awhile and many files are converted.
   It seems to be intermittent, and almost like there is a problem with files not closing properly? Any thoughts or suggestions are greatly appreciated!

   Indesign CC 2023 version 18.0 Files open as “Read Only”
   As soon as updated, some files have started to open “Read Only” (RO)
   My OS: Windows 10 Pro 10.0.19044 or 21H2
   PC Desktop
   I am working remotely through a VPN to a server IP address
   I have Indesign 2023 18.0 , and Indesign CS6 installed. I have not opened the CS6 in years. Also noted: My machine does not automatically uninstall the former version when it updates. I manually uninstalled Indesign 2022 after I started using the 2023. At first I thought the RO problem was a conflict, so that… more

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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   This issue has been resolved in the latest version of InDesign - InDesign 18.4

   Please update to this version of InDesign from Creative Cloud Desktop application to get the fix.

   
   

   --

   Adobe InDesign team

9. [ID-4252110]Place (cmd+D) can't see tagged folders on mac

   Place command (cmd+D) can't see the tagged folders, so i can't find my documents quickly as it should be...

   All other commands (export cmd+E for exemple) allow me to navigate from my tagged folders.

   Please add the same option to place command.

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   Under Review  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Hi,

   We have been able to reproduce the issue and it is currently under investigation. 

   —

   Adobe InDesign Team

10. Can't share from Adobe Comp CC on the iPad (which is the whole reason I signed up for a trial)

    Sharing to InDesign causes Comp CC to Crash! The whole reason I signed up for the InDesign trial is to see how it works with Comp. Please fix or extend my trial until this has ben handled!

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    25 votes

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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    The issue has been fixed in the latest release of InDesign – InDesign 2021.
    Please update to this new version of InDesign to get the fix.

    —
    Adobe InDesign team

11. Adobe InDesign 2024(v19.0) - Users are facing issues while scrolling using Trackpad/Touchpad

    I have installed the upgrade to Adobe InDesign 2024 (build 19.0) while keeping version 2023 (build 18.5) and have encountered the following problem:

    • After opening a document, the mouse scroll wheel does not seem to work (i.e. it is not possible to scroll up or down the contents of a page). However, this condition still works in InDesign version 2023.

    Has anyone encountered the same problem and found a solution?

    22 votes

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    Closed: Fixed  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    This issue was fixed in 19.2 version of InDesign.

    Please update to this version or later to get the fix.

    
    

    --

    Adobe InDesign team

12. [ID-4256546]Bug when setting an even number as the start page number in a new document.

    Bug when setting an even number for the start page number when creating a new document

    1. Version of Adobe InDesign
       CC2025 (ver. 20.0) JP

    2. Steps to reproduce the issues
       Set any even number for the start page number on the Create New Document screen.

    3. Expected result
       An even page number will be displayed in Current Page Number as set.

    4. Actual resul
       The value set in the New Document screen will not be reflected, and “Current Page Number” will display “1”.

    As shown in the attached figure, when “Current Page Number” is inserted into a new document with the starting page number set to an even number, the document starts with “1”.
    (As long as the number set in the new document creation screen is an even number, any value will not be reflected and will become “1”).

    This phenomenon can be recovered by temporarily setting a different value in “Number & Section Option”.
    However, for users who are not aware of this behavior, it is sure to cause great confusion.
    It can also cause significant time loss in finding a solution.
    We have not been able to verify whether this bug is specific to the Japanese version, but we recognize that it is a very serious bug.
    We sincerely hope that the development team will fix it as soon as possible.

    <Japanese Comment>
    新規ドキュメント作成で開始ページ番号に偶数番号を設定すると発生する不具合

    InDesignのバージョン
    CC2025 (ver.20.0) JP

    問題の再現手順
    新規ドキュメント作成画面で、開始ページ番号に任意の偶数を設定する。

    予想される結果
    「現在のページ番号」に、設定通りの偶数ページ番号が表示される。

    実際の結果
    新規ドキュメント画面で設定した値は反映されず、「現在のページ番号」に「1」が表示される。

    添付画像のように、開始ページ番号を偶数番号に設定した新規ドキュメントに、「現在のページ番号」を挿入すると「1」から開始されます。
    （新規ドキュメント作成画面で設定した番号が偶数である限り、いかなる値であっても反映されず「1」となる）

    この現象は「ページ番号とセクションの設定」で、一時的に別の値を設定すれば回復します。
    しかしこの挙動を認識していないユーザーにとって、大きな混乱を招く原因となることは間違いありません。
    また、解決策を見つけるために大きな時間のロスを生む可能性があります。
    この不具合は日本語版固有の問題なのかは検証できていませんが、非常に深刻なバグであると認識しています。
    開発チームには早急に改善していただくよう切に希望します。

    Bug when setting an even number for the start page number when creating a new document

    1. Version of Adobe InDesign
       CC2025 (ver. 20.0) JP

    2. Steps to reproduce the issues
       Set any even number for the start page number on the Create New Document screen.

    3. Expected result
       An even page number will be displayed in Current Page Number as set.

    4. Actual resul
       The value set in the New Document screen will not be reflected, and “Current Page Number” will display “1”.

    As shown in the attached figure, when “Current Page Number” is inserted into a new document with the starting page… more

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    Under Review  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Hi,

    We have been able to reproduce the issue and it is currently under investigation. 

    —

    Adobe InDesign Team

13. Data merge not working for absolute paths on macOS

    With the latest update of 19.4, image paths no longer work for merge documents. I installed the latest update, which went back to 19.3, and have had no issues; therefore, I have isolated the issue with the update. I currently usean Excell file with an image field and the path to the image associated with each record. I have not changed anything in the file but with the new update I get the error message indicating the file is missing.

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    17 votes

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    Closed: Fixed  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    The fix of the issue is now available in the latest InDesign 2024(v19.5.0.084). We recommend you upgrade to the latest version for the fix.

    Kindly update the data source file with the POSIX style path in Macintosh to work with data merge functionality smoothly. Please refer to the helpx https://helpx.adobe.com/in/indesign/using/data-merge.html to know more about the difference between HFS and Posix style paths.

    You can get the actual POSIX path of a file by right-click it in the Finder while holding Option (or right-click, then press Option) > Copy as pathname menu. This can help you explore the correct POSIX paths to ensure you're using them correctly.

    Note: Relative path as such /<foldername>/<filename> is no longer supported after the fix, as it considers the starting “/” as an absolute path. Instead, the recommendation is to omit the starting “/” and use <foldername>/<filename> instead or any of the other existing ways to access the relative path like ./<foldername>/<filename>.

    If you are unable to see the update, go to the Creative Cloud application and click on the context menu on the top right, and click on Check for App Updates.

    —

    Adobe InDesign Team

    The fix of the issue is now available in the latest InDesign 2024(v19.5.0.084). We recommend you upgrade to the latest version for the fix.

    Kindly update the data source file with the POSIX style path in Macintosh to work with data merge functionality smoothly. Please refer to the helpx https://helpx.adobe.com/in/indesign/using/data-merge.html to know more about the difference between HFS and Posix style paths.

    You can get the actual POSIX path of a file by right-click it in the Finder while holding Option (or right-click, then press Option) > Copy as pathname menu. This can help you explore the correct POSIX paths to ensure you're using them correctly.

    Note: Relative path as such /<foldername>/<filename> is no longer supported after the fix, as it considers the starting “/” as an absolute path. Instead, the recommendation is to omit the starting “/” and use <foldername>/<filename> instead or any of the other existing ways to access the… more

14. Saving document presets always changes back to pica units

    When creating and saving new document presets, despite choosing a different unit such as inches or points, after hitting the save button, the document preset is only saved in picas unit measurement

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    15 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Thank you for reporting this issue. We’re reviewing this.

    —
    InDesign team

15. insert Previous or Next page number does not work

    insert Previous or Next page number does not work. I want to have folios of "Pages 1 and 2" where I need to have the next page#. Inserting a marker (previous page or Next page results in the current page number.

    Mac version 14.03

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    12 votes

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    10 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    The proper way to use this feature has been explained. It works like this:

    The extra text frame (containing the Previous/Next Page Number) need not be linked to the text frame to which it refers. It just has to touch that text frame.

    The way this feature works is that you have a text frame that contains some text on a certain page. That text continues on a different page that is random. So, for example, in a magazine, you have an article that starts on page 11, and then it continues on page 80. In that case, you will create a separate text frame on page 11, make it touch the text frame that contains the article and put "Continued on Page . Similarly, on page 80, you will create a separate text frame and make it touch the article and put "Continued from Page .
    When you do that, on Page 11 you will see “Continued on Page 80” and on Page 80 you will see “Continued from Page 11”. And this remains dynamic in the sense that if you add or delete pages in the magazine, the Page Number in Continued on/Continued from changes automatically based on where the article continues on and where it is continued from.

    We hope now you’d understand why this feature is designed the way it is.

    Please use the feature as described above and let us know if it does not work for you.

    —
    Adobe InDesign team

    The proper way to use this feature has been explained. It works like this:

    The extra text frame (containing the Previous/Next Page Number) need not be linked to the text frame to which it refers. It just has to touch that text frame.

    The way this feature works is that you have a text frame that contains some text on a certain page. That text continues on a different page that is random. So, for example, in a magazine, you have an article that starts on page 11, and then it continues on page 80. In that case, you will create a separate text frame on page 11, make it touch the text frame that contains the article and put "Continued on Page . Similarly, on page 80, you will create a separate text frame and make it touch the article and put "Continued from Page .
    When you do… more

16. Having problems naming alternate layouts within the pages panel since update to Big Sur

    Problems started after updating to MacOS Big Sur
    Indesign 2021 - (2020 same problem)

    I can't rename the alternate layouts in the PAGES panel when the panel is docked. If the panel is floating free, there is no problem.
    I never had this issue before, it al started after updating to Mac OS Big Sur.

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    8 votes

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    5 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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17. Resize Pages Tool does not work

    The resize pages tool does not work. The page size always jumps back to its initial size. You always have to enter the size manually. Also the resizing from an anchor point of the page does not work properly. Especially elements outside the artboard (for example in the info section) don't place accordingly.

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18. Based-on Master Pages don't inherit Primary Text Frame

    When we create new documents with facing pages and Primary Text Frames on, new master pages are then created based on that original master page.

    I would expect them to inherit the same threading and Primary Text Frame designation as the original, but they don't. Only the text frame on the right hand master page is designated as part of the primary text flow, and the frames are no longer threaded. Designers have to check every based-on master, re-designate the primary text flow, and re-thread the frames.

    The steps to reproduce are:
    1. Create a new document with Facing Pages and Primary Text Frames enabled. The A-Master spread has primary text frames on each page, threaded together.

    1. Create a new master that is based on the A-Master. The new master spread only inherits the Primary Text Frame on the right hand page. The page on the left gets a basic text frame, and the frames are not threaded across the spread.

    When we create new documents with facing pages and Primary Text Frames on, new master pages are then created based on that original master page.

    I would expect them to inherit the same threading and Primary Text Frame designation as the original, but they don't. Only the text frame on the right hand master page is designated as part of the primary text flow, and the frames are no longer threaded. Designers have to check every based-on master, re-designate the primary text flow, and re-thread the frames.

    The steps to reproduce are:
    1. Create a new document with Facing Pages… more

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    7 votes

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    Closed: Fixed  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    This issue was fixed in the March 2018 (13.1) release of InDesign. Please update your InDesign version to get the fix.

    You can also refer to the Release Notes which mentions the fix here: https://helpx.adobe.com/indesign/release-note/indesign-cc-march-2018-13-1-release-notes.html

    Thanks,
    Adobe InDesign team

19. Prompted to save with no changes made to document

    InDesign CC

    I open a saved document in InDesign, but have no made any changes or touched the document at all. InDesign puts the asterisk next to my file anyways, prompting me to save upon exit. But no changes have been made. This is very annoying because I don't know if a change has been made or the program is messing up. I then have to update all of my PDF exports just to be safe.

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    7 votes

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    Closed: Fixed  ·  Abhinav Kaushik responded

    The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
    Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

    If you face any problems with the new update, do let us know in the comments.
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

20. Random blocks of color, screen skipping

    InDesign v16.2.1 - Started getting large blocks of color in my InDesign docs - never in the same file, appears randomly but always when scrolling. And this morning, a weird "skipping" thing happened - see attached. I've updated my iOS, un- and reinstalled InDesign to no avail.

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    6 votes

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