AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign)

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  1. 156 votes
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    163 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your patience all this while.
    This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

    Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
    Do let us know in the comments, if you face any problem with the new update.

    List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

    Regards,
    InDesign Team

    AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign) commented  · 

    Thanks Uwe for confirming.

    -Abhinav

  2. 65 votes
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    54 comments  ·  Adobe InDesign: Bugs » Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your patience all this while.
    This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

    Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
    Do let us know in the comments, if you face any problem with the new update.

    List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

    Regards,
    InDesign Team

    AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign) commented  · 

    Hello All,

    We have updated the link above. Please try and see if it works for you now.
    Let us know in the comments if the problem persists.
    However, you can also, go to https://www.adobeprerelease.com, login with your registered Adobe id.
    Once logged in, you can join InDesign CC Prerelease program to download the beta builds.

    Thanks,
    Abhinav

  3. 7 votes
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    6 comments  ·  Adobe InDesign: Bugs » Colors/Swatches  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for reporting the issue. We need some information around the issue which may help us in narrowing down the root cause:

    1. Does it happen with the latest InDesign version 14.0.1 ?
    2. Is it document specific or happens with all the documents?
    3. Does it happen with Swatches panel only or all other panels while expanding ?
    4. Have you added any extra swatches or it happens with the default swatches ?
    5. Please specify your Platform, OS version and InDesign version.

    A short video depicting the issue will be very helpful.

    AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign) commented  · 

    Hi,
    It's unfortunate that you have face such problem. I would need your response for the below mentioned queries to get to the bottom of the problem.

    1. When you come across the issue, have you observed the other panel such as Layers, Pages behave funny too?
    2. When you create a fresh document cmd+opt+N does the problem goes away?
    3. Please share a document with me abkaushi@adobe,com with which you face the problem consistently.

  4. 23 votes
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    25 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your support. The issue is now fixed in the latest update of InDesign.
    Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

    If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

    Let us know your feedback in the comment section.

    Thanks,
    Abhinav Kaushik
    InDesign Team

    AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign) commented  · 

    Please go to https://www.adobeprerelease.com to join InDesign prerelease program.
    What you can do is that once you have joined InDesign's prerelease program, you will find Builds and Plugins section on the home page itself. There you can select any latest build.

    To identify the latest build, focus on the build number. Adjacent to Builds and Plugin section you will find Release notes and other downloads, there you can choose to download release notes which would guide you through the process of using the beta builds.

  5. 81 votes
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    Hello All,

    Thank you for your patience all this while; we really appreciate your support!

    Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

    For now I request you to follow the below provided KB doc for the quick workaround of the problem.
    https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

    In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

    Regards,
    Abhinav Kaushik
    InDesign Team

    AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign) commented  · 

    Hello All,

    Some of the recent comments have mentioned that they don't have such antivirus install which would enable 'Secure Keyboard Entry'. Please note that the problem may not be specifically due to antivirus, instead it can also be triggered by browser extension as well. For trial purpose, you may try to disable such extensions in your browser, close the browser and try working with InDesign again.

    Some of us have mentioned that on "closing everything" the problem got resolved. It suggests that some of the applications may trigger Secure Keyboard Entry in the background and when those apps gets closed the problem gets resolved.

  6. 37 votes
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    47 comments  ·  Adobe InDesign: Bugs » UI  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign) commented  · 

    Hi,

    I have tried this at my end but unfortunately, I am not able to reproduce it. Hence, I may need more information from you. Would it be possible for you to share a small screen-video with me showing what is happening?

    Also, tell me, is it a consistent issue or an intermittent one?

    You can share the video using any file sharing platform eg, Dropbox, Creative Cloud files etc and share the link with me at abkaushi@adobe.com

    Regards,
    Abhinav Kaushik

    AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign) commented  · 

    Hi Steven,
    Thanks for your response!
    Can you check what value is selected in your Keyboard shortcut dialog in InDesign?

    Edit> Keyboard Shortcuts>set

  7. 3 votes
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    3 comments  ·  Adobe InDesign: Bugs » UI  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign) commented  · 

    Merging the thread in the existing one.

  8. 59 votes
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    77 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign) commented  · 

    Great to hear that!
    Thanks for confirming...

    Regards,
    Abhinav Kaushik

    AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign) commented  · 

    Merged another thread for better tracking and visibility

    AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign) commented  · 

    Hi Jerry,

    Sure thing that I will try to reproduce the issue. When you say Surface Pr0, is it Surface Pro 4 you are talking about?
    I would also like to know from you if there is a particular step that eventually distorts the Pages panel's UI?

    AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign) commented  · 

    Marking the issue 'Need more Info' to gather more inputs

  9. 9 votes
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    14 comments  ·  Adobe InDesign: Bugs » UI  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign) commented  · 

    Please open your Creative Cloud app and go to context menu on top right corner. Select check for app update.

    This should help you with seeing the latest Id update.

    Thanks,
    Abhinav Kaushik

  10. 19 votes
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    30 comments  ·  Adobe InDesign: Bugs » UI  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your support. The issue is now fixed in the latest update of InDesign.
    Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

    If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

    Let us know your feedback in the comment section.

    Thanks,
    Abhinav Kaushik
    InDesign Team

    AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign) commented  · 

    Merging similar threads

  11. 12 votes
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    20 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign) commented  · 

    Merging the two threads given the commonality of the two issues.

  12. 24 votes
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    21 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    We have fixed a number of crashes with InDesign’s latest Nov’17 update.
    Please download the latest InDesign version (InDesign CC 13.0.1) for the fix.

    List of crashes and other issues that have been fixed with the update can be found at the below provided link:
    https://helpx.adobe.com/indesign/release-note/indesign-cc-13-0-1.html

    If you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

    AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign) commented  · 

    Hi Iona,

    Yes it does help but I am not able to reproduce the issue at my end.
    Do you think it is specific to a given file which you are placing in InDesign?
    Which format are you trying to place in InDesign for both image and text?

    Can you share a sample files with me using which I can try to reproduce the issue at my end?
    If you are enable to attach any file here, you can share them with me using dropbox and paste the link in the comments or simply send them to abkaushi@adobe.com

    Regards,
    Abhinav Kaushik

  13. 303 votes
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    240 comments  ·  Adobe InDesign: Bugs » Others  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign) commented  · 

    Consolidating multiple threads into one for better tracking.

    AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign) commented  · 

    Merging similar issues for better visibility.

    AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign) commented  · 

    We are aware of this issue with MacOS 10.13.
    Currently, we are working with Apple to resolve the issue.

  14. 2 votes
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    3 comments  ·  Adobe InDesign: Bugs » Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign) commented  · 

    I tried the link provided in the bug description and it seems to work fine.
    Can you tell me, how did you get to this link, I mean the link you mentioned looks like a URL address disguised as a hyperlink somewhere.

  15. 32 votes
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    49 comments  ·  Adobe InDesign: Bugs » UI  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your support all this while. The issue is now fixed in the latest update of InDesign.
    Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

    If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

    Let us know your feedback in the comment section.

    Thanks,
    Abhinav Kaushik
    InDesign Team

    AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign) commented  · 

    Is it the case that the secondary monitor has a different DPI setting than the primary monitor.
    What is the resolution of both of your monitors?

    Also, if you make this your primary monitor, does the issue start to happen with the another monitor?

  16. 3 votes
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    2 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign) commented  · 

    Which device are you using and what is the resolution of the screen?
    Does the problem occurs with any two documents or is happening only with these specific documents?

  17. 8 votes
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    3 comments  ·  Adobe InDesign: Bugs » Others  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign) commented  · 

    We are aware of the issue in CC 2017.1 and the same is being looked into.
    Thanks,

    Abhinav Kaushik

  18. 11 votes
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    4 comments  ·  Adobe InDesign: Bugs » UI  ·  Flag idea as inappropriate…  ·  Admin →
    AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign) commented  · 

    Please try to uncheck small panel row option, if checked.
    For that, go to Context menu (on top right corner of the panel) and uncheck small panel rows.
    See if that works.

    If small panel row option is already unchecked, please try the below mentioned workaround.
    Try to reduce the size of the panel so that scroll bar is invoked. Then check if the issue persists.

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