Abhinav Kaushik
My feedback
18 results found
-
174 votes
Hello All,
Thank you for your patience all this while.
This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
Do let us know in the comments, if you face any problem with the new update.List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html
Regards,
InDesign TeamAn error occurred while saving the comment -
70 votes
Hello All,
Thank you for your patience all this while.
This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
Do let us know in the comments, if you face any problem with the new update.List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html
Regards,
InDesign TeamAn error occurred while saving the comment Abhinav Kaushik
commented
Hello All,
We have updated the link above. Please try and see if it works for you now.
Let us know in the comments if the problem persists.
However, you can also, go to https://www.adobeprerelease.com, login with your registered Adobe id.
Once logged in, you can join InDesign CC Prerelease program to download the beta builds.Thanks,
Abhinav -
8 votes
Thank you for reporting the issue. We need some information around the issue which may help us in narrowing down the root cause:
1. Does it happen with the latest InDesign version 14.0.1 ?
2. Is it document specific or happens with all the documents?
3. Does it happen with Swatches panel only or all other panels while expanding ?
4. Have you added any extra swatches or it happens with the default swatches ?
5. Please specify your Platform, OS version and InDesign version.A short video depicting the issue will be very helpful.
An error occurred while saving the comment Abhinav Kaushik
commented
Hi,
It's unfortunate that you have face such problem. I would need your response for the below mentioned queries to get to the bottom of the problem.1. When you come across the issue, have you observed the other panel such as Layers, Pages behave funny too?
2. When you create a fresh document cmd+opt+N does the problem goes away?
3. Please share a document with me abkaushi@adobe,com with which you face the problem consistently. -
28 votes
Hello All,
Thank you for your support. The issue is now fixed in the latest update of InDesign.
Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.
Let us know your feedback in the comment section.
Thanks,
Abhinav Kaushik
InDesign TeamAn error occurred while saving the comment Abhinav Kaushik
commented
Please go to https://www.adobeprerelease.com to join InDesign prerelease program.
What you can do is that once you have joined InDesign's prerelease program, you will find Builds and Plugins section on the home page itself. There you can select any latest build.To identify the latest build, focus on the build number. Adjacent to Builds and Plugin section you will find Release notes and other downloads, there you can choose to download release notes which would guide you through the process of using the beta builds.
-
108 votes
Hello All,
Thank you for your patience all this while; we really appreciate your support!
Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.
For now I request you to follow the below provided KB doc for the quick workaround of the problem.
https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.htmlIn the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.
Regards,
Abhinav Kaushik
InDesign TeamAn error occurred while saving the comment Abhinav Kaushik
commented
Hello All,
Some of the recent comments have mentioned that they don't have such antivirus install which would enable 'Secure Keyboard Entry'. Please note that the problem may not be specifically due to antivirus, instead it can also be triggered by browser extension as well. For trial purpose, you may try to disable such extensions in your browser, close the browser and try working with InDesign again.
Some of us have mentioned that on "closing everything" the problem got resolved. It suggests that some of the applications may trigger Secure Keyboard Entry in the background and when those apps gets closed the problem gets resolved.
-
89 votes
The fix of the issue is now available in the latest InDesign 2022(v17.0.0.96). We recommend you upgrade to the latest version for the fix.
If you are unable to see the update, go to the Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.
—
Adobe InDesign TeamAn error occurred while saving the comment Abhinav Kaushik
commented
Hi,
I have tried this at my end but unfortunately, I am not able to reproduce it. Hence, I may need more information from you. Would it be possible for you to share a small screen-video with me showing what is happening?
Also, tell me, is it a consistent issue or an intermittent one?
You can share the video using any file sharing platform eg, Dropbox, Creative Cloud files etc and share the link with me at abkaushi@adobe.com
Regards,
Abhinav KaushikAn error occurred while saving the comment Abhinav Kaushik
commented
Hi Steven,
Thanks for your response!
Can you check what value is selected in your Keyboard shortcut dialog in InDesign?Edit> Keyboard Shortcuts>set
-
3 votes
Thank you for reporting the issue.
We are currently reviewing the problem at our end.Regards,
Abhinav Kaushik
InDesign EngineeringAn error occurred while saving the comment Abhinav Kaushik
commented
Merging the thread in the existing one.
-
Scroll bar disappears in Pages panel, swatches panel,Layers panel and background task panel loses its boxes on the right.
-
overlapping_text.png 12 KB -
InDesign-CC-2018-v-13.0.1.jpg 98 KB -
InDesign-CC-2017-v-12.1.0.56.jpg 103 KB -
Background_Tasks_-_Cut_off.PNG 15 KB -
Swatches_Panel_Calamity.PNG 20 KB -
Layers_Panel_Problems.PNG 16 KB -
Pages_Panel_issue.PNG 35 KB -
bug_indd.JPG 58 KB -
bug_indd_3.JPG 66 KB -
bug_indd_2.JPG 76 KB -
Screen_Shot_2018-02-08_at_11.31.57_AM.png 78 KB -
snip.PNG 32 KB -
Print_Screen.jpg 652 KB -
PAGES_02.png 3 KB -
PAGES_01.png 22 KB -
Complaint_2.JPG 33 KB -
Complaint_1.JPG 47 KB -
Id_2.PNG 63 KB -
Id_1.PNG 63 KB
61 votesHello All,
Thank you for your patience all this while. The fix of the issue is now part of InDesign’s latest update, Id 13.1
Update your InDesign through Creative Cloud app to Id 13.1
Thanks,
AbhinavAn error occurred while saving the comment Abhinav Kaushik
commented
Great to hear that!
Thanks for confirming...Regards,
Abhinav KaushikAn error occurred while saving the comment Abhinav Kaushik
commented
Merged another thread for better tracking and visibility
An error occurred while saving the comment Abhinav Kaushik
commented
Hi Jerry,
Sure thing that I will try to reproduce the issue. When you say Surface Pr0, is it Surface Pro 4 you are talking about?
I would also like to know from you if there is a particular step that eventually distorts the Pages panel's UI?An error occurred while saving the comment Abhinav Kaushik
commented
Marking the issue 'Need more Info' to gather more inputs
-
-
10 votes
Hello All,
Issue has been fixed in InDesign’s latest update, Id 13.1.
Please update your InDesign for the resolution of the problem.Thanks,
AbhinavAn error occurred while saving the comment Abhinav Kaushik
commented
Please open your Creative Cloud app and go to context menu on top right corner. Select check for app update.
This should help you with seeing the latest Id update.
Thanks,
Abhinav Kaushik -
21 votes
Hello All,
Thank you for your support. The issue is now fixed in the latest update of InDesign.
Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.
Let us know your feedback in the comment section.
Thanks,
Abhinav Kaushik
InDesign TeamAn error occurred while saving the comment Abhinav Kaushik
commented
Merging similar threads
-
13 votes
Hello All,
Please update to the latest version of InDesign, Id 13.1 for the fix of the problem.
Thanks,
AbhinavAn error occurred while saving the comment Abhinav Kaushik
commented
Merging the two threads given the commonality of the two issues.
-
24 votes
Hello All,
We have fixed a number of crashes with InDesign’s latest Nov’17 update.
Please download the latest InDesign version (InDesign CC 13.0.1) for the fix.List of crashes and other issues that have been fixed with the update can be found at the below provided link:
https://helpx.adobe.com/indesign/release-note/indesign-cc-13-0-1.htmlIf you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.
An error occurred while saving the comment Abhinav Kaushik
commented
Hi Iona,
Yes it does help but I am not able to reproduce the issue at my end.
Do you think it is specific to a given file which you are placing in InDesign?
Which format are you trying to place in InDesign for both image and text?Can you share a sample files with me using which I can try to reproduce the issue at my end?
If you are enable to attach any file here, you can share them with me using dropbox and paste the link in the comments or simply send them to abkaushi@adobe.comRegards,
Abhinav Kaushik -
323 votes
Thank you everyone for your continued patience! Apple just released the macOS High Sierra 10.13 Supplemental Update. This will fix the cursor issue with InDesign on macOS High Sierra. Please go to the App Store to update.
An error occurred while saving the comment Abhinav Kaushik
commented
Consolidating multiple threads into one for better tracking.
An error occurred while saving the comment Abhinav Kaushik
commented
Merging similar issues for better visibility.
An error occurred while saving the comment Abhinav Kaushik
commented
We are aware of this issue with MacOS 10.13.
Currently, we are working with Apple to resolve the issue. -
2 votes
Hi,
As confirmed by the user, The issue is resolved and the link is working fine.Regards
InDesign TeamAn error occurred while saving the comment Abhinav Kaushik
commented
I tried the link provided in the bug description and it seems to work fine.
Can you tell me, how did you get to this link, I mean the link you mentioned looks like a URL address disguised as a hyperlink somewhere. -
35 votes
Hello All,
Thank you for your support all this while. The issue is now fixed in the latest update of InDesign.
Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.
Let us know your feedback in the comment section.
Thanks,
Abhinav Kaushik
InDesign TeamAn error occurred while saving the comment Abhinav Kaushik
commented
Is it the case that the secondary monitor has a different DPI setting than the primary monitor.
What is the resolution of both of your monitors?Also, if you make this your primary monitor, does the issue start to happen with the another monitor?
-
4 votes
An error occurred while saving the comment Abhinav Kaushik
commented
Which device are you using and what is the resolution of the screen?
Does the problem occurs with any two documents or is happening only with these specific documents? -
8 votes
Please update InDesign to the latest version, InDesign CC 2018 (13.0) for the fix of the issue.
An error occurred while saving the comment Abhinav Kaushik
commented
We are aware of the issue in CC 2017.1 and the same is being looked into.
Thanks,Abhinav Kaushik
-
13 votes
Please update InDesign to the latest version, InDesign CC 2018 (13.0) for the resolution of the issue.
An error occurred while saving the comment Abhinav Kaushik
commented
Please try to uncheck small panel row option, if checked.
For that, go to Context menu (on top right corner of the panel) and uncheck small panel rows.
See if that works.If small panel row option is already unchecked, please try the below mentioned workaround.
Try to reduce the size of the panel so that scroll bar is invoked. Then check if the issue persists.
.png){kind=link}
.png){kind=link}
Thanks Uwe for confirming.
-Abhinav