Adobe InDesign: Bugs

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  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)

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  1. Proportional Scaling Using Shift Button Not Working

    In the 2017.1 release of InDesign, the ability to hold Shift and scale objects proportionally seems to have disappeared. I know for me this is a major functionality problem that is increasing the time I have to spend on current projects. I've checked support forums and others are encountering this problem, but I haven't yet seen a solution.

    72 votes
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      205 comments  ·  Graphics/Images/Assets  ·  Flag idea as inappropriate…  ·  Admin →

      Hello All,

      Thank you for your patience all this while; we really appreciate your support!

      Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

      For now I request you to follow the below provided KB doc for the quick workaround of the problem.
      https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

      In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

      Regards,
      Abhinav Kaushik
      InDesign Team

    • Go back to old method of "space after" paragraphs

      I'm fine with the concept of allowing users to adjust the "spacing between paragraphs using same style." But the way this feature was added doesn't make sense: I think you should have left the old "space after" system the way it was, and allowed users to add the "spacing between paragraphs using same style" box as an extra option. The way you set it up (unless I'm misunderstanding something), anyone wanting to put spacing between paragraphs now has to enter data into two boxes, whether they want certain sections to have custom spacing or not. It makes the "spacing between…

      1 vote
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        5 comments  ·  Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →
      • Page Margins Bug

        I am having a bug/issue with margins. In the page setup and the properties dialogues the measurements are showing as the defaults, but clearly they have been changed as noted in the attached file. This file was created in an earlier version of INDD.

        2 votes
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          2 comments  ·  Adjust Layout  ·  Flag idea as inappropriate…  ·  Admin →

          The Document Setup shows the Margins of the document when it was created or margins that will be assigned to any new pages you add to the document. However, you can override margins of individual pages by using the Margins and Columns dialog. And this is what has been done for the Page – the Top and Outside margins have been set to 25mm and 45mm respectively (changed from their default setting of 12.7mm).
          Hope this helps.

          Adobe InDesign team

        • Unable to launch Adobe InDesign as you do not have sufficient permissions to access the preferences folders.

          I can't even open InDesign anymore, I keep getting an error message that says "Unable to launch Adobe InDesign as you do not have sufficient permissions to access the preferences folders. Ensure that you have appropriate permissions and then restart Adobe InDesign." I've changed permissions on every folder and file to "Read & Write" that I thought would help make it work but nothing is working. I was trying to open the latest version of ID, even undownloaded and tried using CC 2017 to no avail. I need this fixed ASAP.

          MacBook Pro (15-inch, 2017)
          MacOS High Sierra Version 10.13.3

          18 votes
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            23 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

            Please follow the following steps to resolve the issue:
            Go to Terminal (Go→Utilities→Terminal.app)
            Execute the following command on terminal to provide permission –
            1. sudo chmod -R 777 /Users/username/Library/Preferences/Adobe\ InDesign
            2. sudo chmod -R 777 /Users/username/Library/Caches/Adobe\ InDesign
            3. sudo chmod -R 777 /Users/username/Library/Application\ Support
            where “username” is the user id with which you are logged in.

            Refer to article for more information – https://support.apple.com/en-us/HT203538

            If the issue is not resolved after following the above steps, drop a mail to santalwa@adobe.com.

            Thanks,
            InDesign Team

          • eyedropper not working correctly

            That's version 14.0.1.209

            When I create a NEW document — there is no problem, the eyedropper working correctly.
            BUT...
            When I work in a document that was previously in an earlier version (for example, CC 2018), then this problem is present.

            If I CREATE a new text box in a document that has been re-saved from an earlier version (IC 2018), then the eyedropper will not work correctly.

            If I CREATE a new text box in a NEW document (CCP 2019), and then transfer it to an old document, then the eyedropper in the new box will not work.

            If…

            1 vote
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              2 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
            • Text Form Fields do not export with inDesign CC 2018 14.0

              Form Fields do not export at all in the PDF when exported in the current version of inDesign. I am using the same exact settings as I did before I updated, and links DO work. Form fields just do not appear.

              To recreate:
              1) Make boxes where fields are required (in this case, on its own layer, which is visible and active)
              2) Using the Buttons and Forms panel, convert them to text boxes
              3) Export to PDF, making sure that the boxes for exporting interactive elements are checked, and the dropdown says to include appearance

              Resulting PDF does not…

              1 vote
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                1 comment  ·  PDF Export  ·  Flag idea as inappropriate…  ·  Admin →
              • space before/after paragraph is suddenly not working

                when i try to add space before or after a paragraph, it shows up in the tools panel and in style sheets as being there, but it is not reflected in the actual text.

                indesign cc 14.0.1

                1 vote
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                  1 comment  ·  Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →

                  In your example, the paragraph ‘Introduction: My Life…’ and ‘Update’ use the same Paragraph Style and the setting ‘Space Between Paragraphs Using Same Style’ is set to 0p0. That’s why the Space After setting of 1p4 is having no effect.
                  To make it to work, change the ‘Space Between…’ back to its default setting of ‘Ignore’.
                  Hope this helps.

                  Adobe InDesign team

                • Content Aware Constantly Crashes

                  Windows 10 - i7 6700 with a Nvidia Quadro graphics card, and 16gb RAM.

                  Layout images in a spread and some dummy text.
                  Select image and press teh Content aware fit button
                  InDesign crashes

                  Expected result
                  Image fits with no crashing

                  Actual result
                  InDesign crashes everytime

                  It's a newly created document.

                  Images are stored on server - thought this was the problem - moved all images to desktop - still crashes.

                  Saved the file to IDML and opened that and resaved it.

                  Reset the preferences

                  Shut down/End Task of all non-essential programms, including anti-virus.


                  CC2019 build 14.0

                  File attached (embedded…

                  1 vote
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                    2 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
                  • Size and Position Missing from Object Styles

                    "Size and Position Options" are missing from Object Styles. The option is simply not listed in the Object Styles options and I cannot find a reason for it anywhere. Everywhere I've searched says it should be there so that I can set a specific placement for an object with that style applied, but it's missing.

                    I'm using the software at work. It's Adobe InDesign CC - 2017.1 release. 12.1.0.56 x64 build.

                    1 vote
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                      0 comments  ·  Styles  ·  Flag idea as inappropriate…  ·  Admin →
                    • Fermeture du logiciel INDESIGN avec l'outil Ligne

                      Indesign 14.0 (x64) - Windows 10 pro x64 - Core i7 4770k - 32Go DDR3

                      Bonjour, juste après avoir utilisé l'outil LIGNE, le logiciel se ferme. cette panne est arrivée avec la dernière mise à jour.
                      Merci de votre retour.

                      1 vote
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                        1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                      • blocks are moved to another layer

                        When grouped blocks are moved to another layer and then ungrouped, they return to their original layer

                        1 vote
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                          1 comment  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →

                          This is a Feature of InDesign and not a bug.

                          If you want to stop this from happening, go to the Layers panel flyout menu and uncheck the option called “Ungroup Remembers Layers”. When this option is unchecked, the ungrouped items remain on the same layer as they were (when grouped) and will not return to their original layer.

                          Hope this helps.

                          Adobe InDesign team

                        • new document dialogue wont accept size

                          INdesign 14.0.1
                          File > New Document
                          In the new document dialogue box:

                          I want to create a custom document 190mm wide and 25 mm high.
                          I enter the 190mm in Width box
                          I enter 25mm in Height Box
                          I move out of the Height box and figure I have entered changes to 211.667 mm.

                          this happens no matter if I use the print or web dialogue window.

                          This makes it impossible for me to start a new document in the size I want

                          ... so that's not a total pain in the **** is it?

                          1 vote
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                            0 comments  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →
                          • InDesign 13.0.1 can not follow an alias on a server share anymore

                            InDesign 13.0.1 on a apple mac running 10.13.3 does not recognize alias (links) on a server share anymore. Photoshop still does.

                            Steps: Go to a server share, no matter if an smb or afp share.
                            Create a folder A. Place an file inside, e. g. 1.jpeg
                            .
                            Create an alias from folder A => A alias.
                            In InDesign choose OPEN:
                            Go to the server share
                            The Folder A is in black typo an available. Highlight A and you see the file.
                            The Alias A alias is gray, InDesign does not recognize the link.
                            Do the same in Photoshop, you will…

                            4 votes
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                              5 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →

                              If you create an alias of a folder (located on a server) and drag it to the desktop, it works. For quick creation of aliases this way, press Option-Command while you drag the original item to the desktop.
                              Note : Accessing items of an folder’s alias located on a server has not worked in previous releases of InDesign too.

                            • New File keyboard shortcut

                              1. Using InDesign CC 2018 on a Mac.
                              2. Upon launching Indesign the command+n shortcut for a new file does not function. Only works when I have a file open.
                              3. Expected result would be for it to come to the new file options box.
                              4. Just makes the weird bumping sound and I have to go up to file and select new file.

                              This keyboard shortcut works on Illustrator CC 2018 and Photoshop CC 2018 upon launching. Thank you!

                              1 vote
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                                2 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
                              • "Select all unused" triggers "Small panel rows" in Styles palette

                                Version: 14.0.0.130

                                STR: Select "Select all unused" in Paragraph or Character Styles pallet

                                ER: Should select all styles not used in current document

                                AR: Triggers "Small panel rows" instead

                                1 vote
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                                  Resolved For the User  ·  1 comment  ·  Styles  ·  Flag idea as inappropriate…  ·  Admin →
                                • PDF comment import does not show regular sticky notes.

                                  The new PDF comment feature imports the comments just fine, but regular sticky note comments are not displaying. They show up in the list, but do not point to where they are on the document.

                                  2 votes
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                                    1 comment  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Step and repeat Bug

                                    Step and repeat is not working correctly.

                                    If you have an object, whilst holding option, drag the object to a new position and release, the object is duplicated. This works correctly. If i then select Duplicate from the Edit menu, it should repeat the the last duplication. It does not! It uses the last step and repeat measurement. This is a bug.

                                    This is using indesign 2019.

                                    The bug is not in indesign 2018, it works correctly here

                                    1 vote
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                                      Resolved For the User  ·  1 comment  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Crash ID2018 with a right click

                                      InDesign 2018 (latest update) on macOS Sierra (latest update) crashes when right-clicking a text box with Apple Magic Mouse. Text box could be empty or full, same result. Help please!

                                      1 vote
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                                        2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Can't Open JPEG file

                                        Hi there

                                        I am having trouble opening up .jpeg files from Indesign. It is installed as a part of my Creative Cloud subscription. Please see attached for the error that pops up. Your help will be appreciated.

                                        Thanks
                                        G

                                        2 votes
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                                          2 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →

                                          JPEG files cannot be opened directly in InDesign. They can only be placed.
                                          Create a new document and from the File menu, select the Place option. Select a JPEG file and click Open.

                                          Hope this helps.

                                          Thanks,
                                          Adobe InDesign team

                                        • Object does not stay in center of document after resizing document format

                                          Hello, I found some weird issues in Indesign CC 13.1 on Mac OS El Capitan.
                                          When I place an object centerd in the middle of a document (for example
                                          500 x 500 px) and I resize the document size to for example 700 x 700 px (something larger than 500 x 500), the Object won't stay in the middle, but moves to the right or left border - even I set the reference point within the transform-window to "middle" and also disable "double page".

                                          Why does the object not stay centered at the document format?
                                          I attached a PDF-File where…

                                          1 vote
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                                            1 comment  ·  Document/Pages  ·  Flag idea as inappropriate…  ·  Admin →
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