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Adobe InDesign: Bugs

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When filing a new bug, please provide:

  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)
If you are facing a crash in InDesign, please submit the crash report as well. How to Submit Crash Report
Join the InDesign Prerelease Program to try out the new features and the bug fixes that are available in beta builds.

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552 results found

  1. Problem with changing the cursor to text

    Hello. After running the latest version of InDesign CC 2019 v. 14.0, I have a problem with changing the cursor to text. It takes about 50 seconds. This happens each time you launch InDesign.

    174 votes

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    184 comments  ·  Crash/Freeze/Hang  ·  Admin →
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    FIXED  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your patience all this while.
    This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

    Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
    Do let us know in the comments, if you face any problem with the new update.

    List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

    Regards,
    InDesign Team

  2. Using eyedropper to copy text attributes crashes InDesign CC 2018

    Using the eyedropper tool to copy text attributes crashes InDesign every time.

    90 votes

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    45 comments  ·  Crash/Freeze/Hang  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Fix of the issue is now available in InDesign’s latest November’17 update.
    Please upgrade to the latest version InDesign CC 13.0.1 for the fix.

    If you are unable to see the update, go to Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

    Thanks,
    InDesign Team

  3. InDesign crashes/freezes on launch all the time

    Impossible to work. I have urgent jobs to do...

    66 votes

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    55 comments  ·  Crash/Freeze/Hang  ·  Admin →
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    Fixed via KBDoc  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    There are many internal as well as external factors that can cause the InDesign application to crash/freeze/hang.

    A few workarounds are listed at https://helpx.adobe.com/in/indesign/kb/crash-on-launch.html.

    We would recommend you to upgrade to latest version as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

  4. InDesign 2021 keeps crashing

    InDesign has crashed about 5 times since updating the other day. My team is also having the same problem. Mac and PC.

    56 votes

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    63 comments  ·  Crash/Freeze/Hang  ·  Admin →
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  5. Fehlercode 4/Errorcode 4 for not damaged documents

    1. Adobe Indesin CC 13.01 After the last Update of Indesign time by time suddenly Indesign report a damaged file if you try to open any InDesign-Document.

    Everytime after restarting the Mac everything is good and I'm fortunally able to open all o these documents.

    Sometimes restarting Indesign helps, but not always.

    The last 3 days it happens much to often und it nervs.

    56 votes

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    62 comments  ·  Crash/Freeze/Hang  ·  Admin →
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  6. Presentation mode (shift+w) glitch in catalina

    Indesign CC 2019 running on a 15-inch, 2018 Mac, 2,6 GHz Intel Core i7 6 core, 32GB memory, with Catalina iOS 10.15.

    Every time i enter the "presentation mode", the first page i visualize looks good, when i move with the keyboard arrows to another page it visualizes glithces.

    50 votes

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    35 comments  ·  Crash/Freeze/Hang  ·  Admin →
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  7. InDesign 2019 Fails to open properly and freezes.

    I recently updated to InDesign 2019 and had no problem using it last week.
    Today it is not opening properly, taking around 10 minutes to open a file, then freezes the second I try to do anything in a text box.

    It has occurred with every file I've tried, multiple times.
    I have also tried ending all InDesign processes and restarting my computer.

    Not sure if anyone else has come across this issue?

    InDesign CC 2019: v 14.0
    Windows 10: v 1803

    43 votes

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    49 comments  ·  Crash/Freeze/Hang  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your patience all this while.
    This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

    Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
    Do let us know in the comments, if you face any problem with the new update.

    List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

    Regards,
    InDesign Team

  8. Replaced text (when using Track Changes) in a table will crash InDesign/InCopy 2024 when switching to text views

    To recreate (See attached images):

    1. Create a simple table in InDesign and add some content to one cell, then activate Track Changes.
    2. Select the content and replace it with new content, then select to switch to "Story Editor".

    What occurs:
    1. InDesign will completely freeze up and needs to be forced to quit.
    2. This will also happen (in the same set up) if you are using InCopy and switch to either "Story" or "Galley" view.

    Comments:
    It seems that this is triggered by the graphics that highlight the removed/new text. If you are not showing the colors in any…

    42 votes

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    14 comments  ·  Crash/Freeze/Hang  ·  Admin →
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    Closed: Fixed  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    The fix of the issue is now available in InDesign 2024(v19.2.0.046) and above. We recommend you upgrade to the latest version for the fix.

    If you are unable to see the update, go to the Creative Cloud application click on the context menu on the top right, and click on Check for App Updates.

    —

    Adobe InDesign Team

  9. Export to PDF function crash in InDesign 15.1

    Today I have updated to InDesign 15.1 and when I try to export to PDF the application immediately crash.

    This happen even I change the type of export (small dimension, print, etc.).

    I'm using windows 10 pro ver. 1909 build 18363.836, and Indesign 15.1 x64.

    The system start to work but the application crash at 16% of the export.

    The problem seems connected with something on the file, because I try to export another project and it work perfectly.

    The file was all "green" in the preliminary checks panel.

    And I notice that the system crash also using other function,…

    36 votes

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    44 comments  ·  Crash/Freeze/Hang  ·  Admin →
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  10. InDesign 14.0. freezes after opening

    After opening InDesign 14.0 I can open project. But as soon a leave first running screen with InDesign, work on 2nd Screen or even just opening explorer or browse in the internet, InDesign 14.0 is freezing. I cannot even close it. I have to restart the system. In fact I cannot work with it. I have to run 13.1 (2018) to work with ID.
    I am working with Desktop PC and Win10

    28 votes

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    25 comments  ·  Crash/Freeze/Hang  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your patience all this while.
    This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

    Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
    Do let us know in the comments, if you face any problem with the new update.

    List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

    Regards,
    InDesign Team

  11. [ID-4257736]InDesign hangs when placing CJK tagged text with ruby

    I'm currently using ID 2024, but I have tested other versions of ID, back to CS6, and they all have the same problem. I'm currently running Windows 11, but the problem also occurs in Windows 10.

    Steps:

    1. Install the Adobe font family, Source Han Sans TW, on your computer.
    2. Download TaggedText.zip and unzip it
    3. Open InDesign in the CJK version
    4. Create a new document with these grid attributes: Direction = Vertical; Font = Source Han Sans TW, Normal; Size = 16 pt; Vertical = Horizontal = 100%; Char Aki = 0 pt; Line Aki = 10 pt; Characters = 40;…
    25 votes

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    3 comments  ·  Crash/Freeze/Hang  ·  Admin →
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  12. Indesign CC 2018 Crash

    Issues with the updated Indesign crashing when inserting any text or images. Comes up with Indesign stopped working crash error.

    Major issue as this is part of my job... How do I revert back to the old one whilst this is fixed??

    Thanks

    24 votes

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    21 comments  ·  Crash/Freeze/Hang  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Hello All,

    We have fixed a number of crashes with InDesign’s latest Nov’17 update.
    Please download the latest InDesign version (InDesign CC 13.0.1) for the fix.

    List of crashes and other issues that have been fixed with the update can be found at the below provided link:
    https://helpx.adobe.com/indesign/release-note/indesign-cc-13-0-1.html

    If you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

  13. Changing font in Character Panel frequently causes a crash in Indesign CC 2018

    Since 2018 version, changing a font in the character panel frequently crashes the application, but not 100% of the time. Font worked fine in older version and sometimes works fine in 2018, but the same issue has happened a good few times in the last week or so.

    23 votes

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    70 comments  ·  Crash/Freeze/Hang  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your support all this while. The issue is now fixed in the latest update of InDesign.
    Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

    If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

    Let us know your feedback in the comment section.

    Thanks,
    Abhinav Kaushik
    InDesign Team

  14. Unable to launch Adobe InDesign as you do not have sufficient permissions to access the preferences folders.

    I can't even open InDesign anymore, I keep getting an error message that says "Unable to launch Adobe InDesign as you do not have sufficient permissions to access the preferences folders. Ensure that you have appropriate permissions and then restart Adobe InDesign." I've changed permissions on every folder and file to "Read & Write" that I thought would help make it work but nothing is working. I was trying to open the latest version of ID, even undownloaded and tried using CC 2017 to no avail. I need this fixed ASAP.

    MacBook Pro (15-inch, 2017)
    MacOS High Sierra Version 10.13.3

    …

    22 votes

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    37 comments  ·  Crash/Freeze/Hang  ·  Admin →
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  15. InDesign CC (13.0.1.) - Often can't save as InDesign-Document (error code 0)

    InDesign often says that it can't save my InDesign-Document, because its damaged (error code 0) . It damage my files, so that i've to save as IDML.

    Annoying.

    Cant't reproduce the problem.
    I work local, so it can't be an connection-problem.

    21 votes

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    26 comments  ·  Crash/Freeze/Hang  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Update:
    Few of our users have commented that the issue is still not fixed for them. We sincerely regret the trouble caused.
    In our attempt to eliminate the problem completely, we could identify few scenarios in the which the problem would manifest. While we acknowledge that the list of scenarios may not be exhaustive, we assure you that we are continuously working towards solving the problem completely.

    As far this thread is concerned, we are closing it for now. If you continue to face the issue, please reach out directly at sharewithid@adobe.com.
    -———————————————————————————————-

    Hello All,

    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 14.0.3

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu…

  16. [ID-4222229]Exporting to ePub (reflowable) when document has endnotes containing hyperlinks causes InDesign to hang

    Version of Adobe InDesign: 15.1.2 / macOS 10.15.6

    Steps to reproduce the issues: When exporting a document with endnotes containing hyperlinks to ePub (reflowable), InDesign hangs and needs to be force quit. Have tested removing all hyperlinks to tests, and document exports correctly. Have tested putting hyperlinks outside of endnotes and document exports correctly. The bug is specific to hyperlinks which are part of the endnote text.

    Expected result: Successful export with endnotes reciprocally linked to text, and hyperlinks in endnote text active to respective URLs.

    Actual result: InDesign hangs and needs to be force quit.

    20 votes

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    16 comments  ·  Crash/Freeze/Hang  ·  Admin →
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  17. InDesign crashes on launch with Faulty module "PMRuntime" unless launched as Administrator or Creative Cloud Application

    Issue: InDesign CC will not open from the Start Menu unless "Run as administrator" is selected. This is not an option for standard users.

    It will open OK from the Creative Cloud Desktop App.

    Event viewer log is generated showing the following:
    Faulting application name: InDesign.exe, version 13.1.0.76
    Faulting module name: PMRuntime.dll, version 5.0.0.191

    1.
    Version: InDesign CC 2018, 13.1.076
    Also occurs with version 12.1.0.56
    Windows OS: Windows 10, version 1803 (Build 17134.165)

    2.
    Select InDesign CC from the start menu. The application does not open and no messages appear. Check Event Viewer > Application to see the error.

    There…

    20 votes

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    CLOSED  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for patience while we were investigating into the root cause of the issue.
    During our investigation we identified that the issue manifests due to Symentec DLP antivirus software.

    Please find below steps to whitelist the application:
    1. From the Enforce console select System > Agents >Application Monitoring.
    2. Select the application to white list. If it is not listed, click on “add application” and provide at least one of the required application binaries.(Refer to Symentec DLP_Console.png for reference)
    Note: DLP attempts to validate every field populated. We recommend using as few as fields as needed. If the whitelist seems to fail, try changing which required field is populated or removing one of the other fields.
    3. Uncheck all of the detection channels under the “Application Monitoring Configuration.”
    4. Click on save and verify the application in the list of monitoring activities is unchecked.
    5. After making…

  18. Version 18.5.1 freezes when closing a document

    When you close a document, the software freezes. It is not possible to exit, it is not possible to open a new document or click on any command in the menu. I downgraded to version 18.5 and it is fine.

    19 votes

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  19. InDesign freezes while working with "Scale Tool"

    When using the "Scale Tool", every 4 or 5 times or so the app freezes at the dialog box and there's no way to exit. You have to force quit the app and hope that your work is autosaved. Unacceptable and only started happening recently.

    InDesign 15.1.1 on macOS Mojave 10.14.6

    HELP!

    16 votes

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  20. InDesign Corrupt files

    InDesign users all have to deal with corrupt files sometime during their career using this program. Usually meaning lost time and, more importantly, money. It would be nice if there was a way to have InDesign or another program scan and fix corrupt files (Adobe FirstAid). Dumping this corrupt file into this program would scan the file, find the cause of the error, and isolate it--almost like a virus scanner. Even if this means a page is lost or margins are messed up. It would be nice to at least get some work saved. For example, I throw in a…

    16 votes

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    22 comments  ·  Crash/Freeze/Hang  ·  Admin →
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    CLOSED  ·  Abhinav Kaushik responded

    With the release of InDesign 2020(15.0.1), we have enhanced our recovery workflow which fixes multiple scenarios of document corruption.

    If your file is still not getting repaired in InDesign CC2020, can you please share the document with Grp-idfile@adobe.com.

    Thanks,
    Adobe InDesign team"

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