Bug details

InDesign CC2019 - blank control panel

Just installed InDesign CC2019. Bizarrely the control panel containing the adjustment controls with character and paragraph setting is there but empty. I tried turning off and on, and resetting the workspace but to no avail. Resetting preferences on start up has worked but feel this could happen again.

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    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    FIXED  ·  AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign) responded  · 

    Hello All,

    Thank you for your patience all this while.
    This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

    Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
    Do let us know in the comments, if you face any problem with the new update.

    List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

    InDesign Team


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      • Anonymous commented  ·   ·  Flag as inappropriate

        I'm using InDesign 14.0.1. When customizing the control panel for the top toolbar, it only shows Objects nothing else. I've checked for updates and am told I'm fully up to date. can you assist as this is wasting my time.

      • Evaleigh Z commented  ·   ·  Flag as inappropriate

        Now all the panels disappear. Using MAC on 10.13.6
        I use two screens with my panels on the right-hand screen. Each time I use CMD W to close a file, all my panels disappear. Only resetting Workspace brings them back. Not even switching between workspaces or TAB wil bring the panels back.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I have the blank control panel as well and so would like to update to 14.0.1 but when I check for updates its saying I'm up to date although I'm on 14.0 - so how do I get to 14.0.1 ? I'm hoping to get my control panel back instead of just seeing a long gray bar at the bottom of my workspace... help!

      • George Lacy commented  ·   ·  Flag as inappropriate

        I'm not able to upgrade. I'm running ID 14.0 but have no update option.

        Is there a link that works? I'm still without the Control Panel

      • Anonymous commented  ·   ·  Flag as inappropriate

        Wow, I'm new to inDesign and thought I had done something stupid to make it a blank toolbar. It's been 3 weeks I've been using it as is and finally I decided to google the issue. Then, I update and whoop there it is...

      • Gato commented  ·   ·  Flag as inappropriate

        Adobe, you're increidble. First there were those incredible bugs in Photoshop CC 2019 and now InDesign. Are you even testing your builds before releasing them to the masses? You know, the masses that work professionals with those tools. I'm just speechless how this can happen.

      • Marcee commented  ·   ·  Flag as inappropriate

        This problem still exists for me. Blank Control panel. Mac OSX High Sierra. Indesign CC 19. No updates shown to be available.

      • Jeff commented  ·   ·  Flag as inappropriate

        My user just upgraded to Id 14.0.1 and that started this issue, not fixed it. The updates were applied to InDesign and Illustrator with the same results on both. Turned it on and off, Reset the Start screen, uninstalled and reinstalled, nada.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Since installing the latest version several weeks back, I was hit with the blank floating control panel. I reset the caches and, because my control panel is usually docked within my saved workspace, I haven't encountered any further issues. That was until yesterday. I accidentally detached the control panel from the workspace and immediately the right half of the controls disappeared before all vanished a few moments later. This time, I simply reset the preferences and reverted to my original workspace settings (with the control panel docked) and all is well again. Still waiting for the solid update though.

      • Bob L. commented  ·   ·  Flag as inappropriate

        Concerning this fix, do all Macs in the office need to be updated to continue to share files?


      • Hortie commented  ·   ·  Flag as inappropriate

        This is really annoying and is slowing down my work processes. Please fix!!! We need a new update!

      • Sven commented  ·   ·  Flag as inappropriate

        Dear Adobe – PLEASE fix it – give us a fresh update! First update I/m really waiting for.

        I really hate how we are forced to learn from month to month what is NEW AGAIN – we need to customize our settings again and again. It makes our work harder – not easier. I wish back the times we bought the programs and were not forced to spend time to find out, how the program we re working with for over 10 years changed ...

        meanwhile Photoshop sucks – so many bugs ...

      • Robin Lund commented  ·   ·  Flag as inappropriate

        As of my newly installed 2019 version, the control window is blank and of very little use.

      • Mhast commented  ·   ·  Flag as inappropriate

        I've been getting the same thing with panel menus... Align, Paragraph, Paragraph Styles have all fallen prey to it recently. Clicking through the sizing arrows eventually refreshes it but nothing else (eg. resetting the workspace) works.

      • katrin commented  ·   ·  Flag as inappropriate

        Had the same problem. it works now properly after the latest Update from adobeprerelease.com

      • Steve Hamilton commented  ·   ·  Flag as inappropriate

        Have the same problem with blank control panel after the 2019 update. After a reinstall it functions for a short time before going blank again

      • Richasaurus commented  ·   ·  Flag as inappropriate

        Hi all,

        Not sure where we are in relation to the blank control bar issue, however I have been given the following by Adobe as a workaround until the new upgrade (which is soon) appears.

        You have 2 choices.

        1: is the BETA version which people apparently have below and can be accessed here: https://www.adobeprerelease.com/

        2: change the filename and follow the instructions - in the following location:
        C:\Users\UserName\AppData\Local\Adobe\InDesign\Version 14.0-ME\en_AE\Caches and
        rename "InDesign SavedData" as "InDesign SavedData_bk"

        Version 2 has successfully worked for our staff. Thanks.

      • katrin commented  ·   ·  Flag as inappropriate

        After Updating InDesign CC2018 to CC 2019 the control bar doesn't work anymore. The elements are completly disappeared. And it isn't no longer possible to adjust the control bar.
        I have reset the presets and restart InDesign. And after this, it has worked a short time. But after a while it is disappeared again. The solution can not be to reset every hour the presets file.
        For me actually it looks like a bug.
        I work with a new MacPro with MacOS High Sierra

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