Bug details

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InDesign CC2019 - blank control panel

Just installed InDesign CC2019. Bizarrely the control panel containing the adjustment controls with character and paragraph setting is there but empty. I tried turning off and on, and resetting the workspace but to no avail. Resetting preferences on start up has worked but feel this could happen again.

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Anonymous shared this idea · October 16, 2018 · Flag idea as inappropriate… · Admin →

FIXED ·

AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign) responded · April 02, 2019

Hello All,

Thank you for your patience all this while.
This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
Do let us know in the comments, if you face any problem with the new update.

List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

Regards,
InDesign Team

Show previous admin responses (3)

Closed: Fixed ·

AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign) responded · November 19, 2018

Hello All,

Thank you for your patience all this while.
This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
Do let us know in the comments, if you face any problem with the new update.

List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

Regards,
InDesign Team

Available in Beta Builds ·

AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded · November 01, 2018

A new build containing the fix for this issue has been posted, you can get the build here:

https://www.adobeprerelease.com/beta/C6DFA254-C40C-4EEB-8F6D-F4AEDA2E6171#tab_downloads

This will be installed as an update to InDesign CC 2019 that is installed on your machine.

Please try this build and let us know in case you see some new issues with it.

Adobe InDesign team

under review ·

AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign) responded · October 16, 2018

We are currently looking into the issue.

In the meanwhile follow the below mentioned two steps for a workaround:
1. Try resetting your cache for InDesign.

For win, rename the following cache.
C:\Users\\AppData\Local\Adobe\InDesign\Version 14.0\en_US\Caches\InDesign SavedData——→ C:\Users\\AppData\Local\Adobe\InDesign\Version 14.0\en_US\Caches\InDesign SavedData_bk

For Mac rename the following folder:
_{/Library/caches/Adobe InDesign/Version 14.0/en_US/InDesign SavedData——>}/Library/caches/Adobe InDesign/Version 14.0/en_US/InDesign SavedData_bk

2. Once you have renamed the folder, use the control strip in docked mode. Once docked, you should not face the problem.

-Abhinav

64 comments

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Debbie commented · June 07, 2019 16:36 · Flag as inappropriate

Tried everything. Control panel is black. Did just about everything mentioned in comments below. This is taking up too much time. Please fix!
Wap commented · March 27, 2019 21:07 · Flag as inappropriate

I have the same blank Align panel issue.
Anonymous commented · March 25, 2019 20:04 · Flag as inappropriate

I have updated and my Align palette is still blank. It's driving me crazy! Please fix! For the premium we pay, I expect software that works!!!
Anonymous commented · March 16, 2019 08:24 · Flag as inappropriate

YES, I have BIG problems with both PAGES and LINKS control panels, they are completely empty, as if my documents (any one of them) contained no pages or links. what to do?
drew commented · March 05, 2019 09:21 · Flag as inappropriate

No, this is absolutely NOT fixed. This issue continues to occur for me in BOTH Indesign 13 & 14. It affects Object Styles, Character Styles, and others. Please get this corrected. A quick Google search reveals that this has been going on FOR A DECADE at least.

https://indesignsecrets.com/help-my-indesign-palette-is-empty.php

Not interested in having to reset prefs once a week just to get basic functionality out of your software.
Matt Clark commented · February 28, 2019 11:40 · Flag as inappropriate

I am experiencing issues as well. I can only see the Objects and Other control panel tools. I only experience this issue when working from a single screen on my laptop. If my laptop is connected to an external monitor with extended desktop, there doesn't appear to be any problem.

So while I'm traveling, inDesign is effectively useless. PLEASE FIX ASAP.
Jenna Rütter commented · February 22, 2019 00:52 · Flag as inappropriate

I am using the latest version 14.0.1 and I have an empty control panel, too. Especially the paragraph control panel. This problem is not fixed!
Anonymous commented · February 21, 2019 06:00 · Flag as inappropriate

I'm using InDesign 14.0.1. When customizing the control panel for the top toolbar, it only shows Objects nothing else. I've checked for updates and am told I'm fully up to date. can you assist as this is wasting my time.
Evaleigh Z commented · February 11, 2019 13:50 · Flag as inappropriate

Now all the panels disappear. Using MAC on 10.13.6
I use two screens with my panels on the right-hand screen. Each time I use CMD W to close a file, all my panels disappear. Only resetting Workspace brings them back. Not even switching between workspaces or TAB wil bring the panels back.
Felicity Johnson commented · February 04, 2019 20:08 · Flag as inappropriate

I have updated as suggested but still have a blank control panel.
Anonymous commented · January 15, 2019 09:41 · Flag as inappropriate

I have the blank control panel as well and so would like to update to 14.0.1 but when I check for updates its saying I'm up to date although I'm on 14.0 - so how do I get to 14.0.1 ? I'm hoping to get my control panel back instead of just seeing a long gray bar at the bottom of my workspace... help!
George Lacy commented · January 03, 2019 09:57 · Flag as inappropriate

I'm not able to upgrade. I'm running ID 14.0 but have no update option.

Is there a link that works? I'm still without the Control Panel
Anonymous commented · December 17, 2018 09:20 · Flag as inappropriate

Wow, I'm new to inDesign and thought I had done something stupid to make it a blank toolbar. It's been 3 weeks I've been using it as is and finally I decided to google the issue. Then, I update and whoop there it is...
Gato commented · December 13, 2018 07:09 · Flag as inappropriate

Adobe, you're increidble. First there were those incredible bugs in Photoshop CC 2019 and now InDesign. Are you even testing your builds before releasing them to the masses? You know, the masses that work professionals with those tools. I'm just speechless how this can happen.
Marcee commented · November 29, 2018 14:12 · Flag as inappropriate

This problem still exists for me. Blank Control panel. Mac OSX High Sierra. Indesign CC 19. No updates shown to be available.
Anonymous commented · November 21, 2018 12:21 · Flag as inappropriate

Thanks, all sorted now! :)
Jeff commented · November 21, 2018 09:26 · Flag as inappropriate

My user just upgraded to Id 14.0.1 and that started this issue, not fixed it. The updates were applied to InDesign and Illustrator with the same results on both. Turned it on and off, Reset the Start screen, uninstalled and reinstalled, nada.
Anonymous commented · November 14, 2018 08:04 · Flag as inappropriate

Since installing the latest version several weeks back, I was hit with the blank floating control panel. I reset the caches and, because my control panel is usually docked within my saved workspace, I haven't encountered any further issues. That was until yesterday. I accidentally detached the control panel from the workspace and immediately the right half of the controls disappeared before all vanished a few moments later. This time, I simply reset the preferences and reverted to my original workspace settings (with the control panel docked) and all is well again. Still waiting for the solid update though.
Bob L. commented · November 13, 2018 11:27 · Flag as inappropriate

Concerning this fix, do all Macs in the office need to be updated to continue to share files?

Thanks
Hortie commented · November 13, 2018 06:31 · Flag as inappropriate

This is really annoying and is slowing down my work processes. Please fix!!! We need a new update!

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