6968 results found

1. InDesign 2021 keeps crashing

   InDesign has crashed about 5 times since updating the other day. My team is also having the same problem. Mac and PC.

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   63 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Hello All,

   We have fixed a number of stability issues with InDesign’s latest update. Please download the latest InDesign version.

   If you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

2. Error Code 4 / Fehler Code 4: for not damaged documents

   1. Adobe Indesin CC 13.01 After the last Update of Indesign time by time suddenly Indesign report a damaged file if you try to open any InDesign-Document.

   Everytime after restarting the Mac everything is good and I'm fortunally able to open all o these documents.

   Sometimes restarting Indesign helps, but not always.

   The last 3 days it happens much to often und it nervs.

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   62 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   This issue has been fixed.

   —
   Adobe InDesign team

3. Export and Save As dialogs not showing up in MacOS Monterey

   1. 16.4
   2. Installed MacOS Monterey then InDesign Export or Save As dialogs stopped working.
   3. Export or Save As dialogs should be showing up
   4. Export or Save As dialogs not showing up with either keyboard shortcuts or when using the dropdown menu.
   5. The issue was validated by your support staff Lakshay (Adobe) through remote access 26.10.2021
   53 votes

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   54 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Thank you to all of you who have responded, saying that this issue is solved after updating macOS to Monterey 12.1. 

   
   

   
   

   --

   Adobe InDesign team

4. stalls intermittently, seconds to minutes of spinning beach ball or Application not responding

   Stalls to a spinning beach ball intermittently during use. Add images in frames, move images or add text, what-ever, it suddenly just stalls and can take seconds to minutes before clearing. CS6, the CC2017 worked fine. Now CC2018 seems to have regressed in performance. I have to FORCE QUIT at times. MacOS Sierra 10.12.6

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   6 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   CLOSED  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created multiple threads to address each root cause separately and effectively.
   If you are facing any slowness in InDesign or seeing any other performance issue, we request you vote for the relevant thread or create a new thread specifying the action/workflow which is slowing you down.
   We seek your support in our continuous effort to improve InDesign.

   -InDesign Team

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread… more

5. [ID-4245419]Auto-Sizing of text frames results in abnormally long widths

   InDesign 2023 v18.1 (Probably occurs in all versions after CS6)
   Japanese Version
   English Version
   Mac snd Windows

   There is a terrible bug in Auto-Sizing for text frames that causes the width to become unusually long.

   Simple and reliable reproduction procedure

   1. Create a new document
   2. Set all units to points in Preferences
   3. Create a new text frame
   4. Set paragraph style to “Basic Paragraph” and clear overrides
   5. Set Auto-Sizing
      -->Change to “Height and Width” --> Click the upper left corner -->Turn on “No Line Breaks”
   6. Insert Spacing to 1 pt
   7. Corner Options to 1 pt and Round
   8. Enter “0 [Line Break]” repeatedly (about 20 times) in the text frame

   Workaround

   Set Columns
   -->Change to “Flexible Width”
   -->Set Maximum to a very large value (like 1000 pt)

   There is a similar post. My comment was not accepted here for some reason, so I posted a new one.
   https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/32214574-auto-size-text-boxes-with-rounded-corners-expands

   Japanese:
   テキストフレームの自動サイズ調整で、幅が異様に長くなってしまう酷いバグがあります。

   シンプルで確実な再現手順

   1. ドキュメントを新規作成
   2. 環境設定でドキュメントの単位を全てポイントにする
   3. テキストフレームを新規作成
   4. 段落スタイルを [基本段落] にしてオーバーライド消去
   5. 自動サイズ調整を設定する -->「高さと幅」に変更 -->左上角をクリック -->「改行なし」をチェックON
   6. フレーム内マージンを「1pt」にする
   7. コーナーオプションを「1pt」「角丸（外側）」にする
   8. テキストフレームに「0［改行］」を繰り返し（20回くらい）入力する

   回避方法

   段組を設定する
   -->「可変幅」に変更
   -->最大値を大きい値にする（1000ptとか）

   InDesign 2023 v18.1 (Probably occurs in all versions after CS6)
   Japanese Version
   English Version
   Mac snd Windows

   There is a terrible bug in Auto-Sizing for text frames that causes the width to become unusually long.

   Simple and reliable reproduction procedure

   1. Create a new document
   2. Set all units to points in Preferences
   3. Create a new text frame
   4. Set paragraph style to “Basic Paragraph” and clear overrides
   5. Set Auto-Sizing
      -->Change to “Height and Width” --> Click the upper left corner -->Turn on “No Line Breaks”
   6. Insert Spacing to 1 pt
   7. Corner Options to 1 pt and Round
   8. Enter “0 [Line Break]” repeatedly… more

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   51 votes

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   0 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   The fix of the issue is now available in InDesign 2024(v19.4.0.063) and above. We recommend you upgrade to the latest version for the fix.

   If you are unable to see the update, go to the Creative Cloud application click on the context menu on the top right, and click on Check for App Updates.

   —

   Adobe InDesign Team

6. Share for Review fails to update

   No issue creating a Share for Review. However updating an existing Share for Review results in an endlessly spinning blue circle and the link does not update.

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   27 comments  ·  Share for Review  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   This issue is fixed in the latest InDesign version - InDesign 2023.

   
   

   --

   Adobe InDesign team

7. Presentation mode (shift+w) glitch in catalina

   Indesign CC 2019 running on a 15-inch, 2018 Mac, 2,6 GHz Intel Core i7 6 core, 32GB memory, with Catalina iOS 10.15.

   Every time i enter the "presentation mode", the first page i visualize looks good, when i move with the keyboard arrows to another page it visualizes glithces.

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   50 votes

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   35 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   The required fix has been done by Apple in 10.15.3 and newer versions of macOS.
   Please update macOS to resolve this issue.

8. When applying underline feature to TateChuYoko, the underline doesn't show

   When applying underline feature to TateChuYoko characters, the underline doesn't show. It means, the underline feature is set correctly, but it does not appear against TateChuYoko characters. We’ve struggled to this bug for a long time. As workaround, we have to create Anchor objects for TateChuYoko characters, or to put stroke lines instead of underline. These workarounds waste a lot of time. Please fix this ASAP.ASAP.

   [Japanese]
   縦中横に下線機能を適用しても、下線が表示されないバグ

   縦中横の文字に、下線機能を適用しても、下線が表示されないバグがあります。私たちは長い期間、このバグに悩まされています。仕方なく別テキストフレームで対応したり、別の罫線で対応するなど、時間のかかる無駄な作業をしなくてはなりません。このバグには、私たち多くのユーザーがとても困っていますので、早く修正をしてください。

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   3 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   FIXED  ·  Abhinav Kaushik responded

   Hello All,
   Thank you for reporting the issue to us.
   We have fixed the issue in the latest version of InDesign, Id 15.0

   Please upgrade your InDesign application to the latest version to try out the fix.

   If you face any problems with the new update, do let us know in the comments.

   You may also follow the below given link for the list of all fixed issues in Id 15.0
   https://helpx.adobe.com/indesign/kb/fixed-issues.html

   -InDesign Team

9. Page Panel Numbering in right-to-left spreads

   In a document with facing pages, when the document is changed to right-to-left, the numbers in page panel are displayed with a weird encoding or extra characters.

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   49 votes

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   24 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   The fix for this issue is now available in the latest update of InDesign – version 16.1
   Please update to this version to get the fix.

   —
   Adobe InDesign team

10. [ID-4219732]Slow performance

    Lately InDesign is nearly unusable. Almost every action from selecting objects, resizing objects, or moving objects comes with a really slow reaction time. Even when clicking between panels in the toolbar there is a delay of about half a second.

    I have tried ruling out potential issues like updating graphic drivers and embedding all resources into the document. Nothing works it seems like the application is just unstable. Please advise, I love to work with indesign but this is overall a very bad user experience.

    48 votes

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    21 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Customer comments

    • InDesign lags when rearranging text boxes, adding image frames, adjusting frames that already exist
    • Selecting an item (e.g. text frame) in small and really uncomplicated documents has slight but very noticeable delays/lags, almost as if the click hangs and makes the item drag a little instead of just being selected.
    • Performance degradation is observed if more than 1 document is opened
    • Creating packages (File > Package) takes so much time – especially collecting image files into the Links-folder. This behavior is generally observed with Illustrator files.
    • Performance degradation is observed while working on indd document and not with the IDML of the indd document.
    • Lag observed for almost every action from selecting objects, resizing objects, or moving objects

    Troubleshooting steps tried to resolve issues

    • Disable 3rd party plugins - One of the customer has tried with Suitcase Fusion but there was no improvement in the performance.

    Workarounds

    • Change the name of the image folder to disable the dynamic links to picture.
    • Exporting the document to IDML and working on it. Once the document is saved, the performance degradation is observed.
    • Disabling network and internet helps in improving the performance.

    Next Steps 

    • Please provide the number of links in the document when you start facing performance issues
    • Does turning off Links panel help improve performance?
    • Where do you link image from Local/Network/Shared Drives(One drive, Drop box etc)
    • All the machines mentioned in the UserVoice thread are intel based. Performance for Apple Silicon/M1/M2 machines is way better than Intel machines. Is there any user who is using Apple Silicon/M1/M2 and facing performance issues.

    Customer comments

    • InDesign lags when rearranging text boxes, adding image frames, adjusting frames that already exist
    • Selecting an item (e.g. text frame) in small and really uncomplicated documents has slight but very noticeable delays/lags, almost as if the click hangs and makes the item drag a little instead of just being selected.
    • Performance degradation is observed if more than 1 document is opened
    • Creating packages (File > Package) takes so much time – especially collecting image files into the Links-folder. This behavior is generally observed with Illustrator files.
    • Performance degradation is observed while working on indd document and not with the IDML of the indd document.
    • Lag observed for almost every action from selecting objects, resizing objects, or moving objects

    Troubleshooting steps tried to resolve issues

    • Disable 3rd party plugins - One of the customer has tried with Suitcase Fusion but there was no improvement in the performance.

    Workarounds

    • Change the… more

11. 2021 cannot create new document

    I just updated from 2020 to 2021 version.
    Now, when trying to create a new document, the dialogue works as expected but when clicking "erstellen" (create) nothing happens.
    Even after restarting the whole system (Mac Catalina).

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    47 votes

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    43 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    Fix is available in the latest update of InDesign.

    Please update your copy of InDesign to the latest available update via CCD app.

    —
    Adobe InDesign team

12. Media panel gone HUGE

    So, after running in a while on the new Adobe 2020 app, I noticed that the Media panel started to grow in size each time I opened the tab. Before I could notice, the Media panel was absolutely huge.

    I tried to:

    • Reset the workplace

    • Reset the UI scalling

    • Uninstall and Install again InDesign 2020 (While removing UI Preferences)

    • Restart PC

    Nothing has worked.

    The only solution that seems to work as of right now is to downgrade to 2019.

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    47 votes

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    53 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    The issue has been fixed in the latest release of InDesign – InDesign 2021.
    Please update to this new version of InDesign to get the fix.

    —
    Adobe InDesign team

13. [ID-4253441]"Don't Save" and "Cancel" Positions are reversed in InDesign 20.0

    "Don't Save" and "Cancel" Positions are reversed in Indesign 20.0.

    Why in the world would they do this??? Yet another meaningless update to hinder production.

    Not OS related, as I have not updated my OS since updating to Indesign 20.

    Mac Sonoma 14.7

    3.6 GHz 10-Core Intel Core i9

    AMD Radeon Pro 5700 XT 16 GB

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    46 votes

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    30 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Hi,

    Thank you for reporting the issue. It is currently under investigation. 

    —

    Adobe InDesign Team

14. Exclude color fields in book synchronization synchronized nevertheless

    I have book files and do not want to synchronize the colors. I disable this in the synchronization options.
    The colors will still be transferred/synced to all synchronized documents.
    ID CC 2018/2019/2020

    46 votes

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    7 comments  ·  Colors/Swatches  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    With InDesign 19.5 release, Swatches will always get Synchronized when Object Styles/Paragraph Styles/Character Styles are selected in the Synchronize Options dialog.

    
    

    It has also been mentioned as one of the Fixed issues on https://helpx.adobe.com/indesign/kb/fixed-issues.html

    
    

    --

    Adobe InDesign team

15. [ID-4224416]PDF comments: Delete <FEFF> marker after removal of all comments

    After choosing »Delete all comments« from the fly-out menu of the PDF comments panel at every position, where a comment was before the removal, a <FEFF> char is left behind, which shows up as a zero-width colon (:), when special characters are turned on.

    Since this is a useless char after deleting the comments, the <FEFF> should also be removed, when selecting the removal in the fly-out.

    <FEFF> shows up with XML tags, notes and index markers, so we can’t simply do a TEXT search for <FEFF> to remove it.
    BTW:
    \x{feff} doesn’t work in GREP search, which is kind of strange ...

    After choosing »Delete all comments« from the fly-out menu of the PDF comments panel at every position, where a comment was before the removal, a <FEFF> char is left behind, which shows up as a zero-width colon (:), when special characters are turned on.

    Since this is a useless char after deleting the comments, the <FEFF> should also be removed, when selecting the removal in the fly-out.

    <FEFF> shows up with XML tags, notes and index markers, so we can’t simply do a TEXT search for <FEFF> to remove it.
    BTW:
    \x{feff} doesn’t work in GREP search, which is kind… more

    46 votes

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    9 comments  ·  PDF Comments  ·  Delete…  ·  Admin →
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    Under Review  ·  amaarora responded

    Thanks for reporting. We will review the issue shortly.

    -InDesign Team

16. Rounded corners aren't perfectly rounded

    Why aren't rounded corners perfectly rounded? I created a 100x100px square, rounded the corners to 50px which should give me a perfect circle except it doesn't.

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    46 votes

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    8 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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    FIXED  ·  Abhinav Kaushik responded

    Hello All,
    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 15.0

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 15.0
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    -InDesign Team

17. Turning on [Remove Blank Lines For Empty Fields] in Data Merge causes anomalies in the preview display

    InDesign 2022 v17.3

    Procedure
    1. Download and extract DataMerge-sample.zip.
    2. Open DataMerge-sample-Id2022.indd in InDesign v17.3.
    3. Make sure Remove Blank Lines For Empty Fields in the Content Placement Options in Data Merge panel is ON.
    4. Click Preview at the bottom of the Data Merge panel, or choose Preview from the Data Merge panel menu.
    5. Click on the navigation buttons in the preview to cycle through the data in the record.

    Expected Results
    Only the content changes. Each line retains its formatting.

    Actual Results
    If the content changes, the formatting of some lines will also change.

    DataMerge-sample.zip
    https://app.box.com/s/r2bovwm8xy2qrbj2ldlrepme48atnh92

    ---

    Japanese

    データ結合の［空のフィールドの空行を削除する］をオンにすると、プレビュー表示に異常が発生する

    手順
    1. DataMerge-sample.zip をダウンロードし、解凍します。
    2. DataMerge-sample-Id2022.indd を InDesign v17.3 で開きます。
    3. データ結合パネルのコンテンツ配置オプションの「空のフィールドの空白行を削除する」がオンになっていることを確認します。
    4. データ結合パネルの下部にある「プレビュー」をクリックするか、データ結合パネルのメニューから「プレビュー」を選択します。
    5. プレビューのナビゲーションボタンをクリックし、レコードのデータを循環させます。

    期待される結果
    内容のみが変更されます。各行の書式は維持されます。

    実際の結果
    内容が変更されると、一部の行の書式も変更されます。

    InDesign 2022 v17.3

    Procedure
    1. Download and extract DataMerge-sample.zip.
    2. Open DataMerge-sample-Id2022.indd in InDesign v17.3.
    3. Make sure Remove Blank Lines For Empty Fields in the Content Placement Options in Data Merge panel is ON.
    4. Click Preview at the bottom of the Data Merge panel, or choose Preview from the Data Merge panel menu.
    5. Click on the navigation buttons in the preview to cycle through the data in the record.

    Expected Results
    Only the content changes. Each line retains its formatting.

    Actual Results
    If the content changes, the formatting of some lines will also change.

    DataMerge-sample.zip
    https://app.box.com/s/r2bovwm8xy2qrbj2ldlrepme48atnh92

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    Japanese

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    3 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    Fix for this issue is now available in the latest release of InDesign 2022 - that is, InDesign 17.4 version.

    
    

    Please update to this version of InDesign to get the fix.

    --

    Adobe InDesign team

18. Alert is shown on opening documents in InDesign(v19.4.0.63) - "This file is already open by another user or another application."

    After updating InDesign to V19.4, I'm now locked out of many of my previous design files. I'm receiving the error, "This file is already open by another user or another application. This file may be stored on a network server and cannot be opened until the other user closes it."

    I reinstalled V19.3 and can now access these old files but I would prefer to use the most up to date version if possible. happy to provide a sample if needed.

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    44 votes

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    18 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    The fix of the issue is now available in the latest InDesign 2024(v19.5.0.084). We recommend you upgrade to the latest version for the fix.

    If you are unable to see the update, go to the Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

    —

    Adobe InDesign Team

19. InDesign CC 2019, GPU enablement on Mac

    InDesign CC 2019 14.0
    macOS Mojave 10.14
    Mac Pro 5.1 (mid 2012)
    SAPPHIRE Radeon PULSE RX 580 8GB GDDR5

    Photoshop CC GPU Performance - ok
    Illustrator CC GPU Performance - ok
    InDesign CC... GPU incompatible???
    In addition, there are icon discolorations (only InDesign). Sometimes this effect occurs, sometimes not. The color of discoloration can be different.

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    44 votes

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    38 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Based on our investigation we have categorized the issue that are being reported on this thread into three types:

    1. Users having compatible GPU and monitor configuration but still not able to use GPU rendering.

    2. Users having Incompatible GPU and monitor configuration. Please refer following link that have all the details system requirement for GPU rendering.
    https://helpx.adobe.com/in/indesign/using/gpu_performance.html

    3. MacPro, Mac mini OR “working on MacBooks with screen down” and using Hidpi monitors with display scale factor one.
    This has been identified as bug and we have fixed it in the latest version of InDesign, Id 14.0.3
    Please update your InDesign to the latest version to try out the fix

    Note:
    Since , this thread is mainly being tracked only for enable-ment of GPU functionality
    Please report drawing related issue via other reported threads or new threads.

20. Spell check not working

    I have installed the latest version of ID, and the spell check is not working. It does not detect misspelled words.

    44 votes

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    42 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    Closed: Not Reproducible  ·  amaarora responded

    Hi,
    Based on emails we have recieved from you all, we were able to figure out that issue was either not reproducible or that the feature was not being used correctly.
    Closing this issue was for now. Let us know in case you encounter the issue again

    -InDesign Team