InDesign 2021 keeps crashing
InDesign has crashed about 5 times since updating the other day. My team is also having the same problem. Mac and PC.
Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )
Also, please send the following information to firstname.lastname@example.org :
• Reproducible Steps – What were you doing when InDesign crashed?
• Video recording of the crash?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)
Adobe InDesign Team
Lise Quintana commented
InDesign has only just started crashing for me. I'm not using any special font (Times New Roman), I'm not trying to export anything, I don't have anything else except Chrome running on my computer. Every time I try to apply a style to text, it crashes. Which means it's completely nonfunctional. I'm ready to kick someone in the shins.
Emma Ball commented
This has been happening to us for over a year now- reported the issue via twitter and the only answer they gave was to use the files on our desktop.... this really is not practical when we have two users at work and are trying to design a 90 page catalogue with huge deadlines!
We are submitting crash reports every time and still the issue seems to be ignored
I have notice this crashing issue after I updated to InDesign 16.4 (2021). I also thought it might be due to the recent update of macOS Big Sur 11.5.2. After contacting Apple support and running First Aid on my hard drive, reinstalling the OS and removing any external devices. I found that InDesign still randomly crashes. It seems to be after exporting PDFs and trying to open them in Acrobat. Eventually, any other open apps will crash. I will have to force quit, but then the Finder freezes. I try to restart the finder, but then I just get the endless spinning pinwheel (beachball). I have two iMac models from around late 2019 that this is happening to. Just got off the phone with Adobe. They are blaming it on a font file (just finished validating them and they all checked out) or they say they don't recommend using Font Explorer X or Suitcase. Seriously? Then bring back ATM. I've never had any issues with Font Explorer before. I am testing running InDesign with any font manager. I will follow up with the results.
Kurt Lichte commented
Is this an M1 chip, or an OS thing?
I'm on an Intel-based Mac, OS 10.14.6
Kurt Lichte commented
Have experienced the same thing, when saving my work. InDesign says my file may be damaged, and wants to repair it. If I cancel, it crashes. If I tell it to repair, I lose all the work I've done during that session. Have submitted two crash reports to Adobe, and haven't gotten a response.
It's crashed 4 times in the past half hour. How do I roll back to an earlier version?? It had lost work I'd saved too. Arghghggh!!
I've just updated to Indesign 16.3 and it now constantly crashes - im only trying to add a soft return!
I have had to roll back to the previous version of Indesign
I have no been able to get Indesign 2021 to open once before sending a crash report. I have tried to get it to open for the past month, at least once a day m-f while at work.
Mac is up to date. InDesign is pretty worthless at this point for me.
Same here. And still on Intel. This expensive software is costing me money.
I'm having the same problem with Indesign on the new Mac. This is an impossible situation. It freezes all the time. The only way to correct is force quit and reopen. The software costs way too much for a problem of this nature. Get it fixed. Adobe is only interested in lining their pockets. All the new issues and updates are not necessary. Instead make a programme that works and is afordable. So done with Adobe!!!!!!!
Benj McCoubrey commented
Keeps crashing ALL THE TIME!!! Clearly not appropriate for the new apple M1 chip. So unreliable. Not only does the program crash but my whole mac goes with it, so I often lose my work on other applications. On a 16GB M1 MBP with 16 cores and 500GB disk, with most removable files on 1TB Ext. SSD (1050 Mb/s transfer speeds). Every single other program (including Illustrator) works like a dream, but InDesign just fails me every time and delaying the time I have to work on the project. PLEASE fix.
UPDATE 16 APRIL: I've tried out the Indesign 16.3 Beta version for 2 full days now and I haven't got any issues anymore. Seems that the bug is fixed. I would recommend to use the 16.3 beta version if you have the new M1 chip. (In the Creative Cloud app check for the "Beta Apps" in "Categories" on the left side of the screen)
I have a new iMac 2020, 3.6 GHz processor, 32GB RAM, 2TB SSD, Radeon Pro 5700 XT 16GB. Ever since I updated Creative Cloud, InDesign 2021 has been very unstable. It crashes every day with no pattern -- when closing files, when quitting the program, when moving an object, editing text, returning to the computer after taking a meal break. Adobe has released numerous updates and the issue persists. I've been using InDesign for several years and have never found a version so terribly unstable. It's truly incredible.
Same problem here like many of the people in the comments. New macbook with M1 and Id keeps on crashing - impossible to work. Very annoying
After a long search i found that the latest Macbook Pro (which has the M1 chip and runs on "Apple Silicon" instead of the previously common "Intel" processor) is not compatible with Indesign 2021. In short, the M1 chip is not supported by Indesign. However, other users report that the new Beta version of Indesign IS working with the M1 chip. Will test out right now and report asap!
Same here, got a brand new Macbook Pro (13 inch, M1, 2020) and running Indesign 16.1. It crashes about 5 times a day. Got a LOT of deadlines but Indesign keeps crashing for something basic as moving a text frame. I am not running any other software besides Indesign.
I miss the good old days where I could crush a book file of literally 200+ pages on a rusty old Imac... Please fix this Adobe! Making print-based media is no rocket science imho..
Lisa HN commented
Just got InDesign and it keeps crashing and freezing my whole laptop. (My MacBook Pro is only 2 months old and had no issues before InDesign came along.) Arrrggggh, please fix this issue!
Annette Price commented
I’m experiencing the same issues as everyone else. I’ve started running InDesign 2020 so I can attempt to actually get work done (shameless of me to have such lofty goals, I realize). The latest maddening twist is I cannot export IDMLs from the 2021 version. When I try to, the app crashes. So I guess I’m just SOL on any files I updated to INDD 2021. THANKS, ADOBE.
I have: deleted the preferences, reinstalled the app, reinstalled earlier versions of the app, exported as IDML, saved as IDML, packaged the job, and probably 18 other things. Nothing works. My Mac is less than a year old and more than up to the task. I run Linotype Font Explorer … you know what, I’m tired of explaining myself. No one at Adobe is even reading this.
I’m not sending you error reports, Adobe, because it’s a complete waste of my time. You don’t listen, you don’t apparently care. And you’ve already wasted enough of my time this year. I’ve been using Adobe software since the early 90s and it’s never been this completely wretched.
I just bought a new Macbook Pro last week and at first I thought it was my laptop. But after seeing all of these comments, I'm glad it's not just me! I'm trying to get work done for class and it's frustrating when it keeps crashing. Please update this for Big Sur!!
Same here. Ever since updating to Big sur Indesign causes my new iMac to shut down.
Apple support technicians have looked into this for me and found out that Adobe Indesign App 16.1 is causing/creating a multiple 'Kernel Panic' that forces the machine to shut down. They suggested this is a serious fault within the Adobe App and urged me to contact Adobe.
However - does anybody actually listen at Adobe?