installed font missing InDesign 17.2 macOS 12.3 (Monterey) and macOS Catalina
Different clients have the same problem. Installed fonts on the system are not recognised by InDesign 17.2. Other Adobe applications recognise the font and it can be used in those applications. I can recreate the problem, my colleague not. After downgrading InDesign to version 17.01 everything works fine.
We've just released InDesign 17.2.1 version which addresses this issue.
Please update to this latest version using Creative Cloud Desktop application.
In case the fix does not work immediately for you, please try the following:
1) Quit InDesign.
2) Delete the following:
Relaunch InDesign & see if it works properly now.
Angela Manente commented
I have deleted InDesign version 17.2.1 and reinstalled version 16.4 which previously had all the fonts but that did not bring back the fonts. Uninstalled 16.4 and reinstalled 17.2.1 cleared my font case and still no fonts...
What other options do I have ???
We have a simular issue. We have a variable font 'TT Firs Neue Variable' installed. Working with indesign 17.1 it worked perfectly but after the last update of indesign to 17.2 certain glyphs are missing in exported pdf.
The only thing that solved the issue was to remove indesign, it's preferences and caches and then installing indesign 17.1 again.
I've attached the error message as shown in acrobat.
I quit InDesign, deleted the folders mentioned above and restarted the app.
Result: the affected fonts do show up in de font list, but still (red) marked as missing in the text. InDesign tells me that the bold versions are placed and this style is missing. But the affected fonts doesn’t come with this weight, so I don’t know how InDesign comes to this.
I’ve manually changed the fontstyle from bold te regular.
The problem is gone.
Ron Rutten commented
Same problem here. Fonts show up in Photoshop and Illustrator, not in Indesign
Deleting the cache and preferences didn't also solve the problem.
Now it works! Thank you! Didn't even have to clear caches etc.
• Missing Font problem fixed eventually thank you...(Mac os x)
• The v17.2.1 update didn't fix the problem for me at first, it was fixed by following Ravi Kiran's suggestion if the new update didn't work (see above)... by deleting the entire 'Adobe InDesign' folder from /Users/[yourname] (the one with the house icon)/Library/Caches/Adobe InDesign. (I didn't have to delete any 'Preferences').
• I was a bit nervous because I've never deleted a Cache before, but I found these more detailed instructions at this link (or I've pasted the actual instructions below as well):
Yes. To manually Clear your InDesign cache files on a Mac:
The User Library folder in which InDesign’s cache files are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the “Caches” folder. Within the Caches folder find and delete the entire folder “Adobe InDesign”. I find that deleting the InDesign cache folder completely leads to a lasting change.
Sebastian Whincop commented
This still seems to be an issue even after the 17.2.1 patch. See attached screenshot of InDesign 2021 and 2022 side by side.
- Font activated via Extensis Suitcase Fusion 22.0.4.
- Font is visible in 2021 InDesign but not 2022 InDesign
- Font is visible in the Mac Text Edit app
- MacOS Monteray
Also updated to v17.2.1. Font problem still NOT fixed!
Kelly Hartigan commented
Font issue is not fixed in this update!
Michael Hayes commented
Just update to 17.2.1 and issue is not fixed!!?!
Jes Vang commented
Just updated to v17.2.1. The problem is NOT fixed!
Windows 10 computer.
@Jürg: CCD = Creative Cloud Desktop app.
Just updated to the newest version.
The problem persists.
Please alter the flag 'Fixed' by 'WIP'.
Lee Bullett commented
Yay at last "17.2.1" all works fine for me... :)
What is a "CCD App"?!
June Kim commented
Where can I find the newest version(17.2.1)??
I only see the version of 17.2.
Kai Sinzinger commented
I cant’s see any update in my CCD app. This is not funny.
Pete Jeffrey commented
I've updated to 17.2.1, uninstalled and reinstalled the fonts through the CCD app, and they're still not showing up in InDesign (but still available in other apps such as Illustrator and Photoshop).
Cleaned the InDesign Caches from ~/Library/Caches (on my Apple Mac) - didn't solve the problem.
Nikola Knežević commented
This bug is on Windows 10 pro as well. One of fonts that InDesign 17.2 doesn't recognize is MV Boli (system font that can't be deleted). In Illustrator the font is visible. Clean reinstall, cleaning font cache... doesn't help. Only solution I found so far is to go back to 17.0.1 where font works.
Matthew Fenton commented
This needs to be fixed asap, very problematic.