2089 results found

1. [ID-4214241] Printing Error: The Adobe Print Engine has failed to output your data due to an unknown problem

   Since I update indesign to CC 2019 I can't print to booklet all of my .indd files which were overwrited in .indd version CC 2019 (and even the older versions can't be printed to booklet...).
   I got the error message : "printing error : The Adobe Print engine has failed to output your data due to an unknow problem"

   indesign 14.0.1
   Windows 7 version 6.1
   printer : Adobe PDF

   Here is the error log :

   %%[ ProductName: Distiller ]%%
   %%[Page: 1]%%

   %%[ Error: invalidrestore; OffendingCommand: restore ]%%

   Stack:

   -save-

   %%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
   %%[ Warning: PostScript error. No PDF file produced. ] %%

   it seems that the log tells the problem is in the page 1 but when delete this page the problem persists with the other pages...

   My print settings are in the text file attached to this post

   Since I update indesign to CC 2019 I can't print to booklet all of my .indd files which were overwrited in .indd version CC 2019 (and even the older versions can't be printed to booklet...).
   I got the error message : "printing error : The Adobe Print engine has failed to output your data due to an unknow problem"

   indesign 14.0.1
   Windows 7 version 6.1
   printer : Adobe PDF

   Here is the error log :

   %%[ ProductName: Distiller ]%%
   %%[Page: 1]%%

   %%[ Error: invalidrestore; OffendingCommand: restore ]%%

   Stack:

   -save-

   %%[ Flushing: rest of job (to end-of-file) will be ignored ]%% … more

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   27 comments  ·  Print/Packaging  ·  Delete…  ·  Admin →
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   Under Review  ·  amaarora responded

   We have been able to reproduce the issue and it is currently under investigation.

   Customers facing similar issue, please share the document with santalwa@adobe.com

   Regards
   InDesign Team

2. Redraw problems when having multiple Textboxes in a Textflow (Often used in DatabasedPublishing)

   macOS: 10.13.6
   InDesign: 14.0.2.

   When placing a Text-Frame that Adjusts in height inside of a "Master-Textframe" (Often used in DatabasedPublishing to paginate Products that should not split between columns etc.) InDesign fails to redraw the placements of other Objects correctly - AND IT EXPORTS TO PDF!

   This is horrible and has already lead to some huge problems in big Projects where we needed to work this way but InDesign made it a pain.

   See attached Video for clarification.

   • 

   11 votes

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   5 comments  ·  Others  ·  Delete…  ·  Admin →
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   FIXED  ·  Abhinav Kaushik responded

   Hello All,
   Thank you for reporting the issue to us.
   We have fixed the issue in the latest version of InDesign, Id 15.0

   Please upgrade your InDesign application to the latest version to try out the fix.

   If you face any problems with the new update, do let us know in the comments.

   You may also follow the below given link for the list of all fixed issues in Id 15.0
   https://helpx.adobe.com/indesign/kb/fixed-issues.html

   -InDesign Team

3. ID Arabic-Enabled incorrect full stop position with "soft return"

   ID Arabic-Enabled incorrect full stop position with "soft return"
   1. ID version: 2024 Arabic enabled.

   Description:
   Text error when a soft return is used at the end of one sentence, the following text will place the full stop at the wrong end of the text.
   See attached videos which indicate the correct behavior on ID 2023, and the incorrect behavior on ID 2024.
   Downloas sample file "ID2024OKon2023ERRORon2024.indd" at https://vocaza-my.sharepoint.com/:u:/p/n_el-abed/EbOQxQlxUMZJk7OHeTSL39cBsXBBMVLgJx8oqkcjfTgsJw?e=oZTGQZ

   1. Steps to reproduce the issues:
      Open file "ID2024OKon2023ERRORon2024.indd" on ID 2023, apply a soft return as indicated in video "ID2023.mov", all is OK.
      Open same file on ID 2024, apply a soft return as indicated in video "ID2024.mov", the full stop on the next sentence is placed in the wrong position.

   2. Expected result:
      When "soft return" is used, the final "full stop" must stay at the left side end of the arabic text.

   3. Actual result:
      When "soft return" is used, the final "full stop" is moved to the right side end of the arabic text.

   videos showing the behavior on:
   - ID2024 (here is the problem): https://youtu.be/agVHdKbQMsM
   - ID2023 (no problem): https://youtu.be/DirNUJVyqqM

   ID Arabic-Enabled incorrect full stop position with "soft return"
   1. ID version: 2024 Arabic enabled.

   Description:
   Text error when a soft return is used at the end of one sentence, the following text will place the full stop at the wrong end of the text.
   See attached videos which indicate the correct behavior on ID 2023, and the incorrect behavior on ID 2024.
   Downloas sample file "ID2024OKon2023ERRORon2024.indd" at https://vocaza-my.sharepoint.com/:u:/p/n_el-abed/EbOQxQlxUMZJk7OHeTSL39cBsXBBMVLgJx8oqkcjfTgsJw?e=oZTGQZ

   1. Steps to reproduce the issues:
      Open file "ID2024OKon2023ERRORon2024.indd" on ID 2023, apply a soft return as indicated in video "ID2023.mov", all is OK.
      Open same file… more

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   1 comment  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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4. Comment pins move in spread with content

   At the moment, pins on content in a story do not move with that text if the text ends up being pushed onto another page. This means we end up with seemingly random pins floating on the page.

   Please allow pins to remain bound to their original location as text moves and flows into other pages.

   3 votes

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   0 comments  ·  Share for Review  ·  Delete…  ·  Admin →
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5. endnotes hyperlinks

   Endnote hyperlinks are not working both ways.
   
   (1) I can go from text to the endnote by clicking on the endnote number in the text.
   
   (2) However, I can not go back to the text from the endnote by clicking on the endnote number. This is because the endnote number has been modified - font type, font size, and indents.

   4 votes

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6. pasting crash

   InDesign CC 13.1 — EVERY time I copy text from another program (PDF, email, Word, ANYTHING other text within InDesign), InDesign crashes immediately upon pasting into a text box within InDesign. No spinning beach ball. Just shuts down and closes. This is untenable and needs to be fixed. Productivity and my job depend on it. Can anyone please help solve this issue? Thank you.

   3 votes

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   3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

7. If a user selects 'allow viewers to Search and Copy text in the published document' when publishing online, all the hyperlinks stop working

   When publishing online, if a user checks the box, 'allow viewers to Search and Copy text in the published document', all the hyperlinks stop working properly. If you're lucky, a link may work the first time you click it, but then it won't work if you click it again (Latest version of INDD on a Mac).

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   1 comment  ·  ePub/HTML/Publish Online  ·  Edit…  ·  Delete…  ·  Admin →
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8. Unable to drag & drop images into Indesign 2021 Open File

   • Set-up a new document
   • Have added text and images as normal.
   • Command + D is successful when placing an image, however, drag & drop does nothing. No image shows in the thumbnail near the cursor either.

   This is an issue as it is much quicker to drag & drop than placing the images from different locations.

   8 votes

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   2 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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9. Place; inconsequent text string in dialog

   When choosing File -> Place the dialog says "Open" on the selected item. In stead of "Place"
   In training on indesign i allways have to explain this. We can only Open indesign files, but we can Place other media. The dialog window should use the term Place.

   1 vote

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   0 comments  ·  Graphics/Images/Assets  ·  Edit…  ·  Delete…  ·  Admin →
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10. History panel logs issues

    The history panel does not allow some actions to be undone. One is the act of stepping back several steps. As long as no new actions are done, you can step forward again, but as soon as you complete a new action, the inbetween steps disappear. The undo/redo history is also cleared; only new actions completed after that point can be undone. This is a problem because is makes it impossible to test various options and then quickly return to the original option, as I have often done in the past. Instead, the desired option must be set up again from scratch. (tested in v. 20.1, but also caused issues in older versions)

    • Actions logged appear to update/condense/disappear when switching to and from the Type tool. For example, if I create a text frame, enter some text, and then apply a stroke, the “Create text frame” option is no longer visible in the history panel, nor can it be undone with undo. If I create a 2nd text frame, all the previous steps for the first text frame disappear. Because “open” remains as the first action, it appears as if no other new actions were completed, but this is entirely false. Losing the ability to undo one’s actions is a serious hindrance. Undo history should not be cleared until the document is closed. I have also noticed there is sometimes a significant lag when switching to and from the text tool, and I suspect it has something to do with this. (tested in v. 20.1, did not notice before)

    • Many actions logged are too vague to identify, especially when multiple instances of the same action occur. It would be ideal if, instead of “Typing,” one would see “Typing 123…” Link updates could include a right click option to jump to the affected link. Alternately, selecting a step could select the affected text or object, or a page number could be made visible in the panel. It would also be helpful to save a thumbnail at certain points. (in all versions I have used, current version is 20.1)

    The history panel does not allow some actions to be undone. One is the act of stepping back several steps. As long as no new actions are done, you can step forward again, but as soon as you complete a new action, the inbetween steps disappear. The undo/redo history is also cleared; only new actions completed after that point can be undone. This is a problem because is makes it impossible to test various options and then quickly return to the original option, as I have often done in the past. Instead, the desired option must be set up again… more

    3 votes

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11. Change font without changing style

    Assume that I have selected some text which contains instances of bold, italic, or other "styles" (not INDD "styles," but variations of a typeface within a specific font family).

    In previous versions of InDesign, I used to be able to change the typeface of the selected text, and maintain all instances of bold, italic, etc. In newer versions of InDesign, this is only possible when I navigate to the new font family by scrolling through the menu; when I search for a font family, I am presented with only the specific members of the family, not the family itself. This means that no matter which family member (roman, italic, etc) I choose, I will be losing for formatting already applied to the text. Please restore the ability to change the font without specifying a "style"/family member when choosing a typeface by typing its name into the font menu box. Thank you.

    If this is unclear, please let me know, and I'll answer any questions.

    Assume that I have selected some text which contains instances of bold, italic, or other "styles" (not INDD "styles," but variations of a typeface within a specific font family).

    In previous versions of InDesign, I used to be able to change the typeface of the selected text, and maintain all instances of bold, italic, etc. In newer versions of InDesign, this is only possible when I navigate to the new font family by scrolling through the menu; when I search for a font family, I am presented with only the specific members of the family, not the family itself.… more

    6 votes

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    5 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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12. Scrollbar is hidden upon defocusing the InDesign window

    Upon defocusing the InDesing window, the scrollbar disappears.

    This issue is creating usability problems - working on 2 monitors, clicking on the other monitor to grab some image or text, then trying to return to InDesign by clicking the scrollbar to scroll to the desired position does not work. Instead, randomly clicking the empty scrollbar randomly scrolls to the left or to the right.
    Whoever had the idea to hide the scrollbars had a very bad decision. None of known apps are hiding the scrollbar upon defocus, also, hiding the scrollbar has absolutely no benefits, just drawbacks.
    Please stop hiding the scrollbars when defocusing the main window. Lots of users actually want to return to an app by immediately dragging the scrollbar.

    Upon defocusing the InDesing window, the scrollbar disappears.

    This issue is creating usability problems - working on 2 monitors, clicking on the other monitor to grab some image or text, then trying to return to InDesign by clicking the scrollbar to scroll to the desired position does not work. Instead, randomly clicking the empty scrollbar randomly scrolls to the left or to the right.
    Whoever had the idea to hide the scrollbars had a very bad decision. None of known apps are hiding the scrollbar upon defocus, also, hiding the scrollbar has absolutely no benefits, just drawbacks.
    Please… more

    2 votes

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    0 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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13. Bug with search and replace on locked layers

    Hi all,
    it seems I’ve found an InDesign bug that is creating some problem on a project for a customer.
    I have a document with a table nested inside another table, the layer is locked but I’m able to find the text inside the nested table even if the “search on locked layer” is inactive.
    I can also apply another paragraph style to the text inside the nested table (with the layer locked) and this is causing some problem because I need to change the styles of the text of unlocked layers with a script.

    4 votes

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    2 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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    Under Review  ·  Abhinav Kaushik responded

    The issue is currently under review.
    Thanks for reporting.

    Regards,
    Abhinav

14. Proportional Scaling Using Shift Button Not Working

    In the 2017.1 release of InDesign, the ability to hold Shift and scale objects proportionally seems to have disappeared. I know for me this is a major functionality problem that is increasing the time I have to spend on current projects. I've checked support forums and others are encountering this problem, but I haven't yet seen a solution.

    109 votes

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    280 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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    Resolved For User  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your patience all this while; we really appreciate your support!

    Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

    For now I request you to follow the below provided KB doc for the quick workaround of the problem.
    https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

    In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

    Regards,
    Abhinav Kaushik
    InDesign Team

15. line break within Hebrew word

    InDesign frequently breaks lines of Hebrew text in the middle of words. The work around is to add a Zero Length Joiner, but that can be a tedious process, especially when InDesign keeps that word together but breaks the line in the middle of a different word.

    •  

    •  

    7 votes

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16. Merging Border not apply correctly on different paragraphs of the same style

    Indesign CC 2019 (14.0.3)

    The borders don't merge on different paragraphs of the same style , although "merge borders" is checked in the paragraph style. The borders leave a line in the center of the text.

    It's not happen everytime but the bug remains on the PDF export.

    8 votes

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    4 comments  ·  Styles  ·  Delete…  ·  Admin →
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17. Discretionary Line Break doesn't work in CC 2018

    In InDesign CC 2018, text won't automatically break where a Discretionary Line Break is inserted—such as after an Em-dash. This feature worked in InDesign CS6.

    5 votes

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    2 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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18. Keyboard input problem

    Windows 10. ID 14.0.1
    This is similar to the 'missing first character' issue many of us have seen in the past. What happens, randomly, your keyboard input doesn't quite work. You can try various shortcuts and they simply will not work. You have to create (or go into) a text box, type some text.. and THEN keyboard shortcuts will suddenly work again.
    Acrobat does the same thing.
    Very annoying that when you think you've saved a file that it has NOT been saved.. you only find out when going to close a file that your 'ctrl S' did not work.

    Windows 10. ID 14.0.1
    This is similar to the 'missing first character' issue many of us have seen in the past. What happens, randomly, your keyboard input doesn't quite work. You can try various shortcuts and they simply will not work. You have to create (or go into) a text box, type some text.. and THEN keyboard shortcuts will suddenly work again.
    Acrobat does the same thing.
    Very annoying that when you think you've saved a file that it has NOT been saved.. you only find out when going to close a file that your 'ctrl S' did not… more

    6 votes

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    2 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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19. Serious problem of "^" for GREP search

    Enter only "^" in the GREP search string field and click the search button to select the insertion point at the beginning of the paragraph. But this cannot be used for replacement. The replacement result is 0.
    I gave up that it was only useful for simple pointing tricks, but when I run it from a script the application hangs.

    It is like this. (When executed, the rainbow cursor will rotate forever.
    Please be careful. )

    app.findGrepPreferences.findWhat = "^";
    var res = app.activeDocument.findGrep ();

    If the replacement string field is "~ c" (the contents of the clipboard), the first character is lost from the original text instead of entering it.
    This is also a very dangerous behavior.

    Requests for improvement include:
    Improved to prevent hang when executing the above script,
    If possible, replace text (add a character string to the beginning of a paragraph).

    GREP検索文字列の欄に"^"だけを入力、検索ボタンをクリックすると、段落の先頭の挿入点が選択されます。しかしこれを置換には利用できません。置換結果は0個となります。
    単なるポインティングの小技にしか役に立たないと諦めていましたが、これをスクリプトから実行するとアプリケーションがハングアップします。

    こんな具合です。（実行するとレインボーカーソルが永遠に回転します。
    ご注意ください。）

    app.findGrepPreferences.findWhat = "^";
    var res = app.activeDocument.findGrep();

    また、置換文字列の欄が"~c"（クリップボードの内容）などの場合、それが入る代わりに元のテキストから先頭の1文字が失われます。
    これも非常に危険な挙動であると言えます。

    改善の要望としては、
    上記のようなスクリプトを実行した際にハングアップしないよう改善、
    そして可能であればテキストを置換（段落の先頭に文字列を追加）できるよう改善。

    Enter only "^" in the GREP search string field and click the search button to select the insertion point at the beginning of the paragraph. But this cannot be used for replacement. The replacement result is 0.
    I gave up that it was only useful for simple pointing tricks, but when I run it from a script the application hangs.

    It is like this. (When executed, the rainbow cursor will rotate forever.
    Please be careful. )

    app.findGrepPreferences.findWhat = "^";
    var res = app.activeDocument.findGrep ();

    If the replacement string field is "~ c" (the contents of the clipboard), the first character… more

    27 votes

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    2 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    The fix for this issue is available in the latest InDesign release 16.2.1
    Please update to this latest version to get the fix.

    —
    Adobe InDesign team

20. 18.4 and 18.5 exported PDF corrupted

    Hi guys,

    Our books are printed in house with Xerox Nuvera 288 Presses. We recently faced this issue, and tho it should be addressed in 18.5 updated, we're still facing the same problem in 18.4 with 18.5 (Images attached below) where the whole book is printed out, but have left a single page blank.

    In this example, this page 85 went blank every time we ran it through the press when exported with 18.4 and 18.5, but got no problem with 18.3. This error also happened to 9 out of 10 book titles (exported with 18.4 and 18.5) that we print, which is a major issues for our production.

    The confusion is, all the content in the black page is text base, no special fonts or images, not font issue or errors came up when we exported it out what so ever. We reverted back to 18.3 and all the issues are fixed. I even reverted back to 18.1 and 18.2 to make sure our theory is right, and yes, 18.4 and the new 18.5 are versions that gave us the issue.

    We don't know what actually cause the corruption since there was no error showed, or just the interaction issues between the PDF of 18.4 and 18.5 with the presses.

    I also attached our export setting below (our export setting is unchanged, works completely fine with 18.3 and previous versions)

    Cheers,
    V

    Hi guys,

    Our books are printed in house with Xerox Nuvera 288 Presses. We recently faced this issue, and tho it should be addressed in 18.5 updated, we're still facing the same problem in 18.4 with 18.5 (Images attached below) where the whole book is printed out, but have left a single page blank.

    In this example, this page 85 went blank every time we ran it through the press when exported with 18.4 and 18.5, but got no problem with 18.3. This error also happened to 9 out of 10 book titles (exported with 18.4 and 18.5) that we… more

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    40 votes

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    63 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    The fix of the issue is now available in the latest InDesign 2024(v19.5.0.084). We recommend you upgrade to the latest version for the fix.

    If you are unable to see the update, go to the Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

    —

    Adobe InDesign Team