36 results found

1. Spell check not working

   I have installed the latest version of ID, and the spell check is not working. It does not detect misspelled words.

   43 votes

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   42 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   Closed: Not Reproducible  ·  amaarora responded

   Hi,
   Based on emails we have recieved from you all, we were able to figure out that issue was either not reproducible or that the feature was not being used correctly.
   Closing this issue was for now. Let us know in case you encounter the issue again

   -InDesign Team

2. InDesign False Ligatures Bug

   InDesign sometimes, seemingly randomly, replaces pairs such as hn, il, io, sy, ek, etc. with completely wrong glyph, such as accented Y, U, etc., when regular Ligature setting is applied. This has been a problem since CS5 and we recently had it occur in CC2015, so it is still there. Affected fonts have been many over the years, including licensed Adobe fonts. Fonts can be Open Type or PostScript. Language setting can be English US, UK, or seemingly anything else. The only thing that works to avoid it is to turn off Ligatures which is generally unacceptable, so the only workaround is a targeted GREP style to apply ligatures to only the pairs that should have them for that file. This is a long-standing problem which has been reported in forums various times and needs to be addressed. There is no sure fire way to reproduce the bug. Only thing that sometimes works is to brute force load/unload fonts until the problem occurs. It seems that once the problem occurs the first time it may then become more frequent on that computer. I know someone who has even seen the effects of this problem in printed material (i.e., in a book they were reading).

   InDesign sometimes, seemingly randomly, replaces pairs such as hn, il, io, sy, ek, etc. with completely wrong glyph, such as accented Y, U, etc., when regular Ligature setting is applied. This has been a problem since CS5 and we recently had it occur in CC2015, so it is still there. Affected fonts have been many over the years, including licensed Adobe fonts. Fonts can be Open Type or PostScript. Language setting can be English US, UK, or seemingly anything else. The only thing that works to avoid it is to turn off Ligatures which is generally unacceptable, so the only… more

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   30 votes

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   15 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   Closed: Not Reproducible  ·  amaarora responded

   Hi,
   We are unable to reproduce the issue in-house.

   In case you have some consistent steps to reproduce the issue from scratch, please feel free to send a mail at amaarora@adobe.com or start a new thread on this portal

   Thanks

3. Indesign performance issue : CC 2019 uses all the system memory on Mojave

   So basically i cant't use InDesign since updating to the new version. Even if it's idle without anything open, it starts to use up all the system memory in macOs Mojave.

   This is what happens:
   1. Open InDesign
   2. Doesn't matter if im working or it's just open
   3. After about 5 minutes, there's a system alert of Mojave saying, InDesign is using 550 GB of system memory and there's nothing left to work with.

   System:
   iMac Pro (macOS Mojave 10.14)
   3 GHz Intel Xeon W (10 cores)
   64 GB RAM
   Radeon Pro Vega 64

   It's a new iMac with a new system and it worked before with InDesign CC 2018 without having even seen this system alert. Since i need this software for my work, i installed 2018 to keep using it. But i can't figure out what's wrong with it.

   So basically i cant't use InDesign since updating to the new version. Even if it's idle without anything open, it starts to use up all the system memory in macOs Mojave.

   This is what happens:
   1. Open InDesign
   2. Doesn't matter if im working or it's just open
   3. After about 5 minutes, there's a system alert of Mojave saying, InDesign is using 550 GB of system memory and there's nothing left to work with.

   System:
   iMac Pro (macOS Mojave 10.14)
   3 GHz Intel Xeon W (10 cores)
   64 GB RAM
   Radeon Pro Vega 64

   It's a new iMac with… more

   23 votes

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   22 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Closed: Not Reproducible  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Closing this issue.

   —
   Adobe InDesign team

4. Color theme tool pop-up window unable to be closed

   I'm running Adobe Indesign 14.0.1
   To recreate, select the color theme tool and click anywhere on a placed image, a small horizontal color theme menu pops up with five swatches and a few other buttons to the right of the swatches, and then never goes away. Ever. There is no option to hide or close the window and while I appreciate having a palette to pick from on my screen, I went with my own palette for this project and the color theme tool was unnecessary.

   There needs to be some way to hide or close this small window that pops up, like other toolbars that are able to be closed by clicking an X button somewhere on the pop-up, or under the window toolbar and checking and unchecking to toggle visibility.

   I'm running Adobe Indesign 14.0.1
   To recreate, select the color theme tool and click anywhere on a placed image, a small horizontal color theme menu pops up with five swatches and a few other buttons to the right of the swatches, and then never goes away. Ever. There is no option to hide or close the window and while I appreciate having a palette to pick from on my screen, I went with my own palette for this project and the color theme tool was unnecessary.

   There needs to be some way to hide or close this small window that… more

   19 votes

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   10 comments  ·  Colors/Swatches  ·  Delete…  ·  Admin →
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   Closed: Not Reproducible  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   User is no longer facing the issue anymore with latest InDesign version.
   Closing the issue.

   —
   Adobe InDesign team

5. Style Override Highlighter not highlighted when in use

   When I make some style changes in my text, the "Style Override Highlighter" marks theses changes. Great feature, no problem at all.

   But when I 1) quit InDesign and 2) start it again, the changed text is highlighted but the "Style Override Highlighter" icon [+a] is highlighted not at all.

   Solution shortcurt: Click on [+a] in character style panel, then on [+a] in paragraph style panel and it should behave the way it should. But it would be better if it'd be working the way it should.

   German InDesign 2020, Mac OSX 10.14.16

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   16 votes

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   6 comments  ·  Styles  ·  Delete…  ·  Admin →
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   Closed: Not Reproducible  ·  amaarora responded

   Hi,
   Since for most of issue the issue no longer occurs, or is resolved after cleaning InDesign cache and preferences, we are closing the issue

   Thanks

6. Adobe Fonts automatically substituting versions of fonts that are document-stalled

   When I open an InDesign file that has been packaged with all the fonts (non-Adobe Fonts) included in the Document fonts folder, if I happen to have the same version of the font activated in Adobe Fonts, InDesign automatically, and without warning, substitutes the Adobe Fonts version. This is a major problem. The heirarchy should be document-installed fonts FIRST, then InDesign can look in Adobe Fonts and suggest replacing it. This should not be done without warning in the background. It means that the person who was working in a package workflow without using any Adobe Fonts can send a file to another person using Adobe Fonts, who unbeknownst to them, substitutes the font, then packages and returns the file, and now the font is missing from the new package when returned. This is a huge licensing issue at the very least.

   When I open an InDesign file that has been packaged with all the fonts (non-Adobe Fonts) included in the Document fonts folder, if I happen to have the same version of the font activated in Adobe Fonts, InDesign automatically, and without warning, substitutes the Adobe Fonts version. This is a major problem. The heirarchy should be document-installed fonts FIRST, then InDesign can look in Adobe Fonts and suggest replacing it. This should not be done without warning in the background. It means that the person who was working in a package workflow without using any Adobe Fonts can send a… more

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   15 votes

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   Closed: Not Reproducible  ·  1 comment  ·  Print/Packaging  ·  Delete…  ·  Admin →
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7. Color Settings change to Emulate InDesign 2.0

   Color Mode changes from whatever is set in InDesign when switching app from Adobe Photoshop to InDesign (latest versions) ... I am getting the same problem when switching from Photoshop to the latest Illustrator as well.

   Problem Occurs even when InDesign (and Illustrator) are both shut down. After launching Photoshop and then shutting Photoshop down, Color Settings in InDesign and Illustrator are both changed to "Emulate".

   PLEASE FIX IMMEDIATELY!!!! THIS IS A HUGE PROBLEM and impacts my workflow horribly as I am back-and-forth between these applications regularly.

   I have checked Bridge as well... and default is set to North American Prepress 2.

   Running:
   InDesign 16.1
   Photoshop 22.3.0
   Mac OS 10.15.7

   Color Mode changes from whatever is set in InDesign when switching app from Adobe Photoshop to InDesign (latest versions) ... I am getting the same problem when switching from Photoshop to the latest Illustrator as well.

   Problem Occurs even when InDesign (and Illustrator) are both shut down. After launching Photoshop and then shutting Photoshop down, Color Settings in InDesign and Illustrator are both changed to "Emulate".

   PLEASE FIX IMMEDIATELY!!!! THIS IS A HUGE PROBLEM and impacts my workflow horribly as I am back-and-forth between these applications regularly.

   I have checked Bridge as well... and default is set to North American… more

   13 votes

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   7 comments  ·  Others  ·  Delete…  ·  Admin →
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   Closed: Not Reproducible  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   This issue is no longer happening with the latest updates of Ps, Ai, and Id.
   Closing it.

   —
   Adobe InDesign team

8. Page panel and some others have some problems

   Hi, I'm using Indesign CC (13.1 x64) on Windows 10. After the last upgrade (past week) there is a problem with the pages panel (see attached images): the last raw of page are without number (it seems it's hide under the panel frame) and even if i try to extend at maximum the panel, those numbers are still under the frame.
   Also I had the same problem with the link panel, but solved it extending the panel.

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   8 votes

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   1 comment  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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   Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

9. InDesign crashes when adding Cross-Reference

   Adobe InDesign CC 14.0 (Macintosh)

   I click Window > Type & Tables > Cross-References. With my cursor in a text box, I click "Create new cross-reference". Sometimes it crashes here; sometimes it opens the dialog.

   When it opens the dialog, there is nothing in the Cross-Reference Format dropdown. I can click the pencil and open the Cross-Reference Format dialog and create a new format, but when I click OK the whole program crashes and closes out.

   I am not experiencing freezing where I need to force-close -- it closes out completely, immediately.

   I created a blank doc and am able to use cross-references there with no issue, but that doc doesn't have all of the fonts and elements and other work from my main file -- which leads me to believe it's something about my file which is contributing to the issue.

   I tried saving as IDML which did not correct anything.

   Adobe InDesign CC 14.0 (Macintosh)

   I click Window > Type & Tables > Cross-References. With my cursor in a text box, I click "Create new cross-reference". Sometimes it crashes here; sometimes it opens the dialog.

   When it opens the dialog, there is nothing in the Cross-Reference Format dropdown. I can click the pencil and open the Cross-Reference Format dialog and create a new format, but when I click OK the whole program crashes and closes out.

   I am not experiencing freezing where I need to force-close -- it closes out completely, immediately.

   I created a blank doc and am able… more

   3 votes

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   2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

10. Indesign 15.1.1 crashing when placing an AI file

    Indesign 15.1.1 crashes every time when trying to place an AI file of a map that was originally exported from ArcGIS. Maps are complex, but I have never had a problem placing them before this update.

    2 votes

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    1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

11. InDesign crashing when you try and copy and paste with GPU turned on

    InDesign crashing when you try and copy and paste with GPU turned on. Turned off works normally

    2 votes

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    2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

12. BUG with master text frames, master pages and "allow pages to shuffle"

    Hello,

    Latest Indesign CC on Windows 10 64bits.

    I have a document, with a master page template applied to all pages in the document. There are master text frames inside the master page template, perfectly aligned with the margins on each left, and right page. In my master page template, I have set up the following margins for left pages :

    top : 46pt
    bottom : 46pt
    outside : 56pt
    inside : 46pt

    And the right pages margins set up as follow :

    top : 46pt
    bottom : 46pt
    outside : 46pt
    inside : 46pt

    On the left pages, I have a solid holding the current category / section, so I have set a larger outside margin.

    Everything looks good and aligned (text boxes are controled by master pages master text frames) until I delete one page for example, which makes every following right page, a left page, and every left page, a right page.

    From this point, in my pages, all text boxes are misaligned to the margins set in the master page template. That is to say that from now on, left pages have text boxes which are the size of right pages text boxes, and right pages text boxes have the size of left pages text boxes.

    To fix it, I have to select all my pages, and reapply my master page template to update the text boxes to match the master page's master text frames.

    Then, the text frames are finally properly aligned to the margins set in the master page template.

    I don't think this is how it should behave. Master text frames should always be synchronized to the master page templates and should not have to be reapplied manually...

    I might be using this wrong but I can't figure out an auto fix, and this gets really annoying when you have to fine tune your document, remove some elements, which can makes me delete some pages, which causes this issue.

    Any fix ? What about a option to make indesign aware when right pages become left pages, and left pages become right pages, and reapply automatically the master page template to adapt to those changes ?

    Am I alone with this issue ?

    Thank you

    Hello,

    Latest Indesign CC on Windows 10 64bits.

    I have a document, with a master page template applied to all pages in the document. There are master text frames inside the master page template, perfectly aligned with the margins on each left, and right page. In my master page template, I have set up the following margins for left pages :

    top : 46pt
    bottom : 46pt
    outside : 56pt
    inside : 46pt

    And the right pages margins set up as follow :

    top : 46pt
    bottom : 46pt
    outside : 46pt
    inside : 46pt

    On the left pages, I… more

    2 votes

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    2 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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    Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

13. InDesign "hangs" when exporting to InCopy:

    MAC, OS 15.10.3, InDesign 2020:
    Problems exported via InCopy (hangs and hangs and sometimes crashes) YES I have updated InCopy too. InDesign will no longer export IDML files (could this be due to no longer available to open in CS6?)

    Unfortunately, I am the only person who has upgraded to Catalina.

    Id this an Adobe fix or an Apple OS fix?

    2 votes

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    Closed: Not Reproducible  ·  2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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14. Attempting to link two different text boxes causes InDesign to crash.

    I have version 15.0.1.

    2 votes

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    1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

15. QR codes genenerated don't work with the last version of Indesign 16.3.2

    QR codes genenerated don't work with the last version of Indesign 16.3.2

    1 vote

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    1 comment  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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    Closed: Not Reproducible  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    User has confirmed that the issue is no longer reproducible for them now.
    Closing this issue.

    Thanks,
    Adobe InDesign team

16. InDesign book has .INDD file extension

    I noticed that in v. 15.1.2 an InDesign "book" file no longer has the .INDB extension, but is now an .INDD. If that is intentional, Adobe needs to update the User Guide at https://helpx.adobe.com/indesign/user-guide.html/indesign/using/creating-book-files.ug.html

    1 vote

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    1 comment  ·  Book/TOC  ·  Delete…  ·  Admin →
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    Closed: Not Reproducible  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    The issue is not reproducible. InDesign Book has .indb extension.

    —
    InDesign team

17. Crash when continuing to place text from Word

    Hello.

    When I try to continue to place text from any Word document Indesign crashes. It actually won't crash by "itself", it just stops working.

    I have followed the steps you outlined here: https://helpx.adobe.com/uk/indesign/kb/submit-crash-reports.html#Howtosubmitcrashreports

    to submit a crash report. However, since I have to Force quit it I cannot get the report crash dialogue.

    MacOSX version: 10.14.6
    Indesign version: Any from 14.0.3 to 15.1.2

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    0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you upgrade to the latest version of InDesign 2023(v18.2.1.455) as it is more robust and contains a lot of bug fixes.

    We seek your support in our continual effort to improve InDesign.

    —

    Adobe InDesign Team

18. ID freezes when selecting several characters

    When trying to select several characters in inDesign 15.1.1.x64 under Windows 10 v1909 Home, the app inevitably freezes up.. This happens when selecting with the mouse as well as when using the arrow keys. So far I couldnʼt find any workaround. I consider this a lethal bug since it makes adequate editing a virtual impossibility. My subscription version is up to date.

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    0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you upgrade to the latest version of InDesign 2023(v18.2.1.455) as it is more robust and contains a lot of bug fixes.

    We seek your support in our continual effort to improve InDesign.

    —

    Adobe InDesign Team

19. Atualizar Sumário - Crash - 15.1.1 x64

    Ao atualizar o sumário, o Indesign fecha automaticamente.

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    1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

20. Find/Change crashes InDesign

    Find/Change crashes everytime, if i apply say for example find ^^^ and replace with end of paragraph, and i apply on entire document or even say 4 pages, it hangs indefnitely and then I have to kill the process in Task Manager. I t does this everytime. So I am forced to work on each page and I have a 500 page book to format.

    1 vote

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    1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team