To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.

—
Adobe InDesign Team

We have released InDesign 2020.0.1 with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.

If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

Also, please send the following information to santalwa@adobe.com:
• Reproducible Steps – What were you doing when InDesign crashed?
• Video recording of the crash?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

—
Adobe InDesign Team

I don't know if this will work for everyone, but I just highlighted the text of one sentence, changed the font, and then redefined the paragraph style of the sentence. It worked and since the majority of my document was based off this one paragraph style, it updated most of it without crashing.

Having the identical problem on Windows 10 with the latest InDesign (14.0.2) - the program completely freezes when trying to change fonts (using the arrow keys on any font menu). The dropdown menu works. I have to use task manager to terminate the program.

Same problem - Crashes every time I try to change a paragraph style to Roboto. or try to paste a Roboto Style into a document. Saved as IDML - no change. Now I am going to try copying everything to a new document

I am having this same issue after updating the program this morning. It is very frustrating

I've been having this issue too and I'm all updated to the latest version! I have a tight deadline and can't seem to fix the issue :(

InDesign is up to date on my system (WIN) - and yes, the problem while choosing/changing fonts using the arrow keys persists. You grab my money every month and are not able to provide a flawlessly working software. Truly sad ...

I am having the same issue. My software is up-to-date as well. The software freezes every time I go to the task bar, or to the text window and attempt to change the font. It just buckles it. It is making it impossible to do my work. Please get this corrected.

I have the same issue and am running 14.0.2 on a Mac. Often when I make a font change the program freezes. It's a productivity pain.

When are you going to REALLY address this?

Same issue. I have been working with the latest version. Are you going to fix this? I've lost a very important file.

Having the same issue as many others. Why can't Adobe get their **** together. Some of the Free apps are becoming much easier to use, less defects, and cost nothing... come on Adobe.

I just updated to 14.0.2 and I'm still having the problem. As Christina Haugen reported, these are the steps to reproduce the problem:

Select text box
Open Character Panel
Click on font name
Press down/up arrow

I just tested it in a blank document, so it does not appear to be related to a specific document or asset.

I'm on Mac OS X 10.12.6.

omg how i hate you adobe. i'm just foced to use your apps via this ridiculous cloud service with all your miserable attemtpts to force some new unnecesary features and updates. CC is unstable, low, laggy and I really believe affinity will beat you!

can you start a service with cheap cloud without updates? like give us a 20 dollars a month and we will give you indd photshop and illustrator without our updates. call it stable cloud. **** the creativity. You would have like tons of clients for this!

I have the same problem 14.0.2

This problem is still occurring with the new update. I literally can't work with InDesign like this. Can you please fix this or give an update on this bug?

Thanks in advance

Have latest update available and still having this issue, going on MONTHS now. Very frustrating as a designer to not be able to change fonts quickly (currently having to scroll through hundreds of fonts to get to fonts manually).

Steps:
Select text box
Open Character Panel
Click on font name
Press down/up arrow

OR Press letter for font name (normally this would bring up the font I usually use for most things, ROB = Roboto, but now it only lets me press RO and brings up Roadway)
Press down arrow to get to Roboto

Freeze.

Every time Ive looked this up I see the reply that you have a solution for this but it is still happening!

I have the most recent update and am experiencing the same issue as well???

Having the same issue

Oh, and yes, have the latest update