To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.

—
Adobe InDesign Team

We have released InDesign 2020.0.1 with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.

If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

Also, please send the following information to santalwa@adobe.com:
• Reproducible Steps – What were you doing when InDesign crashed?
• Video recording of the crash?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

—
Adobe InDesign Team

I have been using InDesign since it came out in 1999. I always have the latest version. Creative Cloud says I'm up to date, so I'm using 14.0.2 x64.

I have been working on a 352-page book since January 28, 1999, exporting to PDF every 10 pages, but only the most recent 10 pages, not the whole book up to that point, for the author's review. Every single time after exporting, InDesign crashes. About half the time it sends a crash report.

It's easy to duplicate this crash simply by exporting to PDF.

Last night I exported to PDF the complete 352-page book. Not only did InDesign crash, but it would not re-open the file. It also would not close. I had to use Ctrl-Alt-Delete to bring up Task Manager to end the application.

When it crashes, it also gives me the warning that the file can be automatically recovered. When I select yes for auto recovery, I get a warning that the file might be corrupted. Open anyway? Yes.

Twice so far the file has been corrupted. The first time, the first 38 pages of a 140-page file had been deleted. I had to spend a week re-creating them.

The second time, with a 289-page file, 22 pictures and their links had been deleted. I had to to in and replace, re-crop, and re-format the pictures, another 2 days of time inconveniently wasted.

Last night's PDF export took 45 minutes on a heavy duty PC computer built specifically for photo and video editing, and book publishing.

The last thing I need is for the complete book file to be completely corrupted on my final export of about a 3-GB publisher's printing file.

Any help would be greatly appreciated.

Hi,
Myself Sanyam Talwar from InDesign Engineering team, I am currently investigating the current issue.

During our analysis of issue mentioned in the thread, we found that you had reported a crash with an older release of InDesign.

We have released InDesign CC2019.0.1 with lot of stability fixes. If you are not on 14.0.1.209 then I would recommend you to upgrade to latest version as it is more robust.

If you still face an issue with the latest release, please submit the crash report. Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html

Also, Please send the following information to santalwa@adobe.com.
• OS
• System configuration
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?
• Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?

Regards
Sanyam Talwar

Will uninstall and reinstall today.

same here. can't find a solution. Maybe they are forcing me into CC from CS6. I'll finish this project I've been on for over two years, and find an alternative. I'm fed up! and can't afford CC. No support for my years of being loyal. Frustrating!!!!