1378 results found

1. printer

   InDesign fails to print on networked printer.

   Installed HP OfficeJet 6958 using HP "Wizard" to download drivers and install.
   Printer is installed over wireless network (connected through router).

   Same error occurred when installing Canon iP110 using downloaded installer (it installed as Canon iP110 Series WS) (But CAN print to Canon iP110 installed through "add printer")

   All other applications print fine, including PhotoShop and Acrobat.
   InDesign goes through print process (window pops up to show pages being processed), but does not print. File does not appear in printer queue.
   This occurs with all documents - graphics, non-graphics, etc.
   
   I have:
   - Restarted computer
   - Uninstalled/reinstalled InDesign
   - Set Printer Preset to "Default Printer" with all default settings
   - Tried printing a document with only one text box, arial font, nothing in master pages - failed to print

   Reinstalled printer and tried again - same results.

   InDesign fails to print on networked printer.

   Installed HP OfficeJet 6958 using HP "Wizard" to download drivers and install.
   Printer is installed over wireless network (connected through router).

   Same error occurred when installing Canon iP110 using downloaded installer (it installed as Canon iP110 Series WS) (But CAN print to Canon iP110 installed through "add printer")

   All other applications print fine, including PhotoShop and Acrobat.
   InDesign goes through print process (window pops up to show pages being processed), but does not print. File does not appear in printer queue.
   This occurs with all documents - graphics, non-graphics, etc.
   
   I have:… more

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   1 comment  ·  Print/Packaging  ·  Edit…  ·  Delete…  ·  Admin →
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2. CC 2020 - Text tool switches back to previous tool, deselects itself

   Indesign 15.1.2 user here.

   Abnormally while im working in big sized files in indesign, whenever i press my Type Tool shortcut (which is "T") cursor goes to Type tool for a second then goes back to usally selection tool.

   When i go and choose the Type tool from left side bar it works.

   Im using windows pro 10. Re installed the program for few times.
   Saw other threads opened for the same issue but looks like you guys closed time bc it is fixed. But it is not! And it is incredibely time consuming!

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3. Application crashes/closes without submitting error log when trying to re-link or replace a file via drag and drop

   I am using the most recent version of indesign (17.4).

   When I try to re link a file (a PSD in this instance) or to use drag and drop to change the file to something else, the application completely shuts.

   It does not produce an error log and I have even tried regedit to get it to gather a crash dump but no joy.

   I have tried to revert to a previous instance of InDesign but this does not fix the issue either.

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   0 comments  ·  Crash/Freeze/Hang  ·  Edit…  ·  Delete…  ·  Admin →
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4. Variable Fonts in inDesign show different hinting results when compared to other environments

   InDesign v20.3.1 x64, Windows 11

   It appears that inDesign is maybe not able to correctly variate CVT values, causing unexpected hinting results. It seems as though CVT values that are used depend on the variable font’s default style/source. A possible way to recreate the issue: Compare the same variable font built in the same way but with a different default source set for each. If Hair (weight: 100) is set as the default, then it will appear in inDesign as if the Regular (weight: 400) is maybe using the CVT values of the Hair. This is shown in the first screenshot. It is not possible to recreate this issue in another environment such as Chrome. You would expect the choice of default style to not have any effect on the hinting result.

   Also attached is a screenshot that looks at the difference between a static and variable version of a Windows font: Segoe UI. Although this example is less valuable as it does not show as stark of a visual difference as the first screenshot and the static and variable versions are not exact matches, it stands to show a difference in variable font hinting that I found difficult to recreate in other environments outside of inDesign, possibly alluding to inDesign doing something unique with how it handles hinting in variable fonts.

   The screenshot examples use 18pt size text.

   InDesign v20.3.1 x64, Windows 11

   It appears that inDesign is maybe not able to correctly variate CVT values, causing unexpected hinting results. It seems as though CVT values that are used depend on the variable font’s default style/source. A possible way to recreate the issue: Compare the same variable font built in the same way but with a different default source set for each. If Hair (weight: 100) is set as the default, then it will appear in inDesign as if the Regular (weight: 400) is maybe using the CVT values of the Hair. This is shown in the… more

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5. missing dialog box

   When i clicked on the effect (example; gradient feather) for my image, there is no dialog box popping out. I'm unable to click on other tools and I've to use the escape key to close the 'invisible' dialog box before I can use the other tools. Hence, I'm unable to apply any effect on my image.

   I'm using the Indesign CC (13.0.1) on Windows.

   It feels like it's a programme bug. I've tried to reinstall the programme but it still persists.

   Please assist.

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   1 comment  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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6. InDesign doesn't sort numbers at the beginning of filenames naturally when placing multiple files, instead opting for alphabetical

   InDesign CC 2020, 15.1.2 (Mac, but possibly Windows, I can't test)
   Place multiple image files where filenames start with increasing numbers (e.g. page numbers).
   Expected: files get placed in order 1, 2, 3, ..., 10, 11, ..., 100, 101, etc.
   Actual: files get placed in order 1, 10, 100, ..., 2, 20, 200, 201, 3, ..., etc

   It doesn't follow the OS implementation of natural order sorting, so placing a lot of images doesn't match the Finder. It instead uses alphabetical sorting, which is counterintuitive.

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   3 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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7. Hyperlinks to text anchors deleted when exporting to PDF and using Adobe World-Ready composers

   The Adobe World-Ready composers break hyperlinks to internal text anchors when the document is exported to PDF.

   Internal document links are composed of a source and a destination. The hyperlinks seem to get dropped when the destination is in a paragraph that uses one of the World-Ready composers.

   The hyperlinks appear to work correctly in the hyperlinks panel within InDesign. It's only once the file is exported to a PDF and opened in a program like Acrobat that this issue becomes apparent. When reviewing the output in Acrobat, the destination no longer appears to be present in the document at all.

   This does not seem to be a problem when Adobe Single-line Composer or Adobe Paragraph Composer are used, but this is not always a realistic solution.

   This is an issue in at least the last 2 major versions of InDesign (19.X and 20.X).

   The Adobe World-Ready composers break hyperlinks to internal text anchors when the document is exported to PDF.

   Internal document links are composed of a source and a destination. The hyperlinks seem to get dropped when the destination is in a paragraph that uses one of the World-Ready composers.

   The hyperlinks appear to work correctly in the hyperlinks panel within InDesign. It's only once the file is exported to a PDF and opened in a program like Acrobat that this issue becomes apparent. When reviewing the output in Acrobat, the destination no longer appears to be present in the document at… more

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   0 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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8. Find/change 15.1.3, Windows 10

   Find/change does not work when a character style (e.g. italic) is selected.
   Have closed program and started it again, and it works for words selected, but could not get it to find this question mark character ?, nor would it change format of a word to italics when this was selected under the Find Format and/or Change Format boxes. Following this I also found it would not find a selected word with no formatting changes requested.

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   2 comments  ·  Performance/Usability  ·  Edit…  ·  Delete…  ·  Admin →
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9. Export to ePub / html removes single characters from class names randomly

   On export to ePub and / or html (on Windows 10 64-bit), single characters are removed from class names. This appears to happen randomly (as shown below), but consistently (the same tags will have the same errors after closing and opening the document, after quitting and restarting InDesign, after restarting the computer, and whether exported as ePub or html).

   – span class="Colour" becomes span class="Colo r" (set on character style)
   – h4 class="Event-Month" becomes h4 class="E ent-Month" (though h4 class="Event-Date" is OK) (both set on paragraph style)
   – span class="Link" becomes span class="Lin" (set on character style)

   These same errors are not restricted to one document; they also occur to another document with the same style sheets.

   Changing these names revealed that this issue is related to a specific character in the class name, rather than the number of characters, as follows:

   – changing to span class="Clr" outputs span class="Clr"
   – changing to h4 class="Evnt-Month" outputs h4 class="E nt-Month" (h4 class="Event-Date" remains OK)
   – changing to span class="Lnk" outputs span class="Ln"

   This means that, for some reason, random characters in specific class names are being removed or replaced with spaces.

   Timing: I've updated my Windows 10 Pro to version 20H2, build 19042.630, but I've looked at a backup file created before that update and the issue was still present - therefore it's not related to the recent Windows feature update. The issue was not present last month, when I exported a document with the same settings, using InDesign v15.1.3 x64 - so it's happened after that. Therefore, this issue must be caused by a bug in the 2021 version of InDesign (v16.0 x64). I have confirmed this by exporting the same document as last month in v16, and the same error is present in that exported file.

   On export to ePub and / or html (on Windows 10 64-bit), single characters are removed from class names. This appears to happen randomly (as shown below), but consistently (the same tags will have the same errors after closing and opening the document, after quitting and restarting InDesign, after restarting the computer, and whether exported as ePub or html).

   – span class="Colour" becomes span class="Colo r" (set on character style)
   – h4 class="Event-Month" becomes h4 class="E ent-Month" (though h4 class="Event-Date" is OK) (both set on paragraph style)
   – span class="Link" becomes span class="Lin" (set on character style)

   These same… more

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   1 comment  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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10. Images re-imported and resized in Windows lose scale settings when opened on Mac

    Version of Adobe InDesign CC: 12.1.0.56

    Steps to reproduce the issues:
    Import document from Word as source into MacOS version.
    2. Open file on Windows computer, re-import one of the images via the Links box and resize to match previous settings (e.g., 91.4%)
    3. Save.
    4. Open again in Mac, and the updated images have lost their sizing and blow outside of the Frame..
    Expected result:
    Image sizing should be retained across platforms.

    Actual result:
    Thee updated images have lost their sizing and blow outside of the Frame..

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    0 comments  ·  Graphics/Images/Assets  ·  Edit…  ·  Delete…  ·  Admin →
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11. InDesign won't import Microsoft Word Equations, even as graphics

    Take the following word file: https://www.dropbox.com/s/sta1b2iqhtx72if/basic%20word%20fail.docx?dl=0
    it contains two equations that I've highlighted in the original.png file so their locations can be identified (I've only done this to the screen capture, they're not highlighted in the word file).
    Now, place this word file into InDesign and the result as shown in result.png is that the equations are missing.
    The version of Word used is Microsoft Word for Mac 16.16.11 (190609) but I'm sure the same thing will happen from Word for Windows

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    1 comment  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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12. Indesign crashing on startup 2017 / 2018 (cloud) - Please Help!!

    InDesign crashes the computer on startup. Not just the program, but restarts the PC. Sometimes it crashes with blue screen sometimes with plain and simple restart without any messages. Program does not even open.

    I'm running Intel I7 8720X, Nvidia 1080 TI, 11 GB, 32 GB ram DDR4, 512 SSD + 3 TB Storage, Windows 10 Home - all updates.

    I'm not sure what is going on. I tried to reinstall it, several times, after I uninstall removing preferences / settings, formatted the drives to kill any existing settings, still same issues. Photoshop, Illustrator and Adobe Acrobat work fine, not indesign.

    I have no issues with any other software on this PC, runs really well.

    InDesign crashes the computer on startup. Not just the program, but restarts the PC. Sometimes it crashes with blue screen sometimes with plain and simple restart without any messages. Program does not even open.

    I'm running Intel I7 8720X, Nvidia 1080 TI, 11 GB, 32 GB ram DDR4, 512 SSD + 3 TB Storage, Windows 10 Home - all updates.

    I'm not sure what is going on. I tried to reinstall it, several times, after I uninstall removing preferences / settings, formatted the drives to kill any existing settings, still same issues. Photoshop, Illustrator and Adobe Acrobat work fine,… more

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    7 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

13. Cursor should return to starting location after find/change

    1. InDesign 15.0.1 x64 (Windows 10)
    2. I have a document with about 20 pages full of text. As I am reading through the text, I notice an error that I need to fix (such as a misspelled name, for example). I activate the the find/change dialog box and run a search and replace to change all of the misspelled names to the correct spelling. When I am finished, I click done in the Find/Change window.
    3. I may be misremembering, but it seems to me that in past versions of InDesign, when I clicked "Done" my cursor would jump back to the location where it had been when I started the find/change search.
    4. Now, when I choose the "Done" button, the cursor remains at the location of my last correction.

    As I said, I believe that the cursor returning to the original location used to be the default InDesign functionality. However, I might be misremembering. If I am, then please consider this a feedback request, not a bug.

    1. InDesign 15.0.1 x64 (Windows 10)
    2. I have a document with about 20 pages full of text. As I am reading through the text, I notice an error that I need to fix (such as a misspelled name, for example). I activate the the find/change dialog box and run a search and replace to change all of the misspelled names to the correct spelling. When I am finished, I click done in the Find/Change window.
    3. I may be misremembering, but it seems to me that in past versions of InDesign, when I clicked "Done" my cursor would jump… more
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    1 comment  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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14. HTML ads produced in InDesign are exporting distorted and wrong.

    HTML ads produced in InDesign are exporting wrong. Fonts distorting, bevel and drop shadow not showing up. Several other elements look wrong.

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    1 comment  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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15. Cannot open InDesign files from Windows Explorer. InDesign version 2026. Double click and it kicks up an error. The files open fine if open

    Cannot open InDesign files from Windows Explorer. InDesign version 2026. Double click and it kicks up an error. The files open fine if opening in InDesign.

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16. 15.0.2 Margins & Columns Issue on Body Page 1 (Windows only)

    Version: 15.0.2

    Steps to reproduce the issues:
    I was teaching 3 students on 15.0.2 (all on Windows) how to create a new document. We set up a 12-page file and specified 3 columns and changed the top margin in the New Document dialog box. With the preview checkbox on, body page 1 did not reflect the changes. We could see the bleed and slug lines appearing when defined. We could also see the A in the corner of the the body page 1 icon in the Pages panel, indicating that A-Master was assigned.

    Expected result
    When you define a new document with Preview enabled, you should be able to see the margins and columns as defined on the first page, behind the dialog box before (and after) you click on OK.

    Actual result:
    After clicking on OK, we discovered that the margins and columns were defined and visible on the A-Master and body pages 2-12. We had to manually re-apply the A-Master to Body page 1. This happened to all three students.

    It is working as expected on my Mac 10.15.3.

    Version: 15.0.2

    Steps to reproduce the issues:
    I was teaching 3 students on 15.0.2 (all on Windows) how to create a new document. We set up a 12-page file and specified 3 columns and changed the top margin in the New Document dialog box. With the preview checkbox on, body page 1 did not reflect the changes. We could see the bleed and slug lines appearing when defined. We could also see the A in the corner of the the body page 1 icon in the Pages panel, indicating that A-Master was assigned.

    Expected result
    When you define a… more

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    0 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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17. main artboard disappears when plugging in or unplug display (GPU Viewing Problem)

    I work with switching setups on my macbook, sometimes without an external screen, sometimes i move to my home office and plug in a bigger display.

    When indesign is opened and a file is opened, you cant do that without having to save and reopen the document. Because whenever you attach or detach a display - the main artboard / window with pages turns completely grey / invisble and you cant see anything anymore, but you can hover the elements.

    Switching to "Overprint Preview" brings back the visibility, switching it off makes the pages invisible again. Same with "Preview on CPU".
    So this seems to be a problem with the GPU Viewing.

    I use InDesign 20.4.1 but i have this happen since 1-2 years now. Before there was never a problem when switching displays / setups....

    Macbook Pro M1 16" 2021
    External Display: Alienware AW3423DWF 3440x1440

    Please check and fix - thank you very much!

    I work with switching setups on my macbook, sometimes without an external screen, sometimes i move to my home office and plug in a bigger display.

    When indesign is opened and a file is opened, you cant do that without having to save and reopen the document. Because whenever you attach or detach a display - the main artboard / window with pages turns completely grey / invisble and you cant see anything anymore, but you can hover the elements.

    Switching to "Overprint Preview" brings back the visibility, switching it off makes the pages invisible again. Same with "Preview on… more

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    0 comments  ·  UI/UI Scaling  ·  Edit…  ·  Delete…  ·  Admin →
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18. European characters recognized as Kanjis in composite fonts

    I'm editing a Chinese document containing certain European characters such as ē and í.
    I've created a composite font that uses Roboto for numbers and latin alphabets, and Noto Sans CJK for the Chinese characters.

    Recently I noticed some of the European characters are incorrectly recognized as Kanjis, and are set to Noto Sans CJK instead of Roboto.

    By testing my composite font settings, I confirmed that these misbehaving characters are being recognized as Kanjis (the top row in the composite font window).

    1. InDesign version: 17.3
    2. Create a composite font as shown in Screen Shot 1
    3. I expect all European characters to also be recognized as Latin alphabets
    4. Some of the European characters are recognized as Kanjis, as can be seen in Screen Shot 2. The difference is subtle, to compare, I placed two ē side by side, and manually set the left one to Roboto and the right one to the composite font, see Screen Shot 3.

    I'm editing a Chinese document containing certain European characters such as ē and í.
    I've created a composite font that uses Roboto for numbers and latin alphabets, and Noto Sans CJK for the Chinese characters.

    Recently I noticed some of the European characters are incorrectly recognized as Kanjis, and are set to Noto Sans CJK instead of Roboto.

    By testing my composite font settings, I confirmed that these misbehaving characters are being recognized as Kanjis (the top row in the composite font window).

    1. InDesign version: 17.3
    2. Create a composite font as shown in Screen Shot 1
    3. I expect all… more

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19. IDS on Windows: Extreme slowness in ExtendScript execution via SOAP connection (with weird workaround)

    SETUP

    • IDS Server 14.0.3.433 running on Windows Server 2019 (build 17763.864)

    • Local connection using "sampleclient.exe"

    • Two test scripts (attached):
      Slow script: "adobe-ids-win-slow.js" (approx 275 KB in size)
      Fast script: "adobe-ids-win-fast.js" (approx 275 KB in size)

    PROBLEM

    There are two scripts to compare. They are both of identical size, does nothing but declare a variable and return a string value. However, while execution of one of the scripts take a fraction of a second, the other script typically runs for > 10 seconds before completing.

    TESTS AND OBSERVATIONS

    1) This takes excessive time to run (typically 13 seconds on my test machine):

       C:\Users\Administrator\Desktop>"c:\Program Files\Adobe\Adobe InDesign CC Server 2019\sampleclient.exe" -host localhost:8190 c:\Users\Administrator\Desktop\adobe-ids-win-slow.js
       Script result (std__string): Done
    

    2) This completes quickly (typically in less than 0.1 seconds):

       C:\Users\Administrator\Desktop>"c:\Program Files\Adobe\Adobe InDesign CC Server 2019\sampleclient.exe" -host localhost:8190 c:\Users\Administrator\Desktop\adobe-ids-win-fast.js
       Script result (std__string): Done
    

    3) Adding the "-server" flag to the slow test will make it run fast, since the script isn't passed via SOAP but instead evaluated directly from local disk. This tells me the parsing of the ExtendScript statements isn't slow in itself so the difference seems to lie in the SOAP request handling.

    4) Now a really weird part: removing the very first space (before the comment on line 1) in "adobe-ids-win-slow.js" makes it run almost as fast as the fast script when repeating test 1) above. It turns out that "adobe-ids-win-slow.js" MUST start with a /* */-style comment in the very first byte to run fast; adding the space back, or removing the comment completely, makes it evaluate slowly again. I've tried other tokens such as semicolon, //-style comment, curly brackets etc but none had the same effect.

    5) In contrast to the change in 4), adding spaces before the comment, or removing the comment entirely, from "adobe-ids-win-fast.js" makes no difference in its evaluation performance.

    6) Another strange discrepancy is that even when "adobe-ids-win-slow.js" is modified to run fast using the change described in 4) above, the speed is still slower than the "adobe-ids-win-fast.js" variant. They both declare a string of same length but the data INSIDE the string is different, but while "adobe-ids-win-fast.js" completes in < 0.1 seconds the modified "adobe-ids-win-slow.js" takes closer to a full second.

    7) All of the tests above run at good speed (less than a second) when connecting to IDS 14.0.2.324 on macOS (tested with Catalina 10.15.7). The minor difference in speed between the slow and fast scripts seen in 6) is still present though, but is again eliminated if the "-server" option is used.

    OTHER COMMENTS

    I tried running Microsoft's Windows Performance Analyzer to capture what the slow IDS is doing during the long wait. I found that the overhead is located in calls from AFL (Adobe File Library) to the NT kernel, but without debug symbols I couldn't pinpoint it in more detail. My totally unconfirmed suspicion is that gSOAP/2.7 (as returned in the "Server" HTTP header in IDS connections) is applying some content sniffing to detect encoding, data format or other properties of the inlined script, but why this would only take place on Windows is a mystery, and it's also odd that the initial code comment would short-circuit this and improve performance dramatically.

    I've also tried disabling various Windows Security settings (Firewall, Virus & Threat Protection, Exploit Protection etc) in case that was interfering with network I/O but I've not found any improvement in that area.

    The slowness is not inherent in "sampleclient.exe" either since the root problem was first observed using our own HTTP client, as was the weird workaround of adding the comment string. I'm just using "sampleclient.exe" here to set up a self-contained test case.

    SETUP

    • IDS Server 14.0.3.433 running on Windows Server 2019 (build 17763.864)

    • Local connection using "sampleclient.exe"

    • Two test scripts (attached):
      Slow script: "adobe-ids-win-slow.js" (approx 275 KB in size)
      Fast script: "adobe-ids-win-fast.js" (approx 275 KB in size)

    PROBLEM

    There are two scripts to compare. They are both of identical size, does nothing but declare a variable and return a string value. However, while execution of one of the scripts take a fraction of a second, the other script typically runs for > 10 seconds before completing.

    TESTS AND OBSERVATIONS

    1) This takes excessive time to run (typically 13 seconds on my… more

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    1 comment  ·  InDesign Server (IDS)  ·  Edit…  ·  Delete…  ·  Admin →
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20. Right-to-left paragraph orientation causes problems

    Hello and thanks in advance to the respondents.
    For several months now I have been suffering from a very annoying problem in InDesign and I have not been able to find a solution.
    When I set the writing direction from right to left (using the edit menu - right to left), the arrow keys on the right and left keyboard stop responding as they should, and instead of each click the cursor moves one character to the right or left, clicking on them jumps the cursor to the beginning or end of the line.
    The problem only exists when I select the "Visual" option in the above menu.
    Of course, in my Adobe Creative settings, English is set to support Hebrew, and I also noticed that I am opening a text window of the Middle East type, and in the paragraph settings itself, the direction is set from right to left.
    Thank you very much for any help!

    Hello and thanks in advance to the respondents.
    For several months now I have been suffering from a very annoying problem in InDesign and I have not been able to find a solution.
    When I set the writing direction from right to left (using the edit menu - right to left), the arrow keys on the right and left keyboard stop responding as they should, and instead of each click the cursor moves one character to the right or left, clicking on them jumps the cursor to the beginning or end of the line.
    The problem only exists when I… more

    1 vote

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