7120 results found

1. typekit fonts missing but return when InDesign is restarted twice

   1. InDesign CC 13.1 x64

   2. This bug happens every time I open an InDesign file that has a typekit font (any typekit font)

   3. The typekit font will show as active in my Creative Cloud assets panel. The expected result would be for the file to open with the fonts synced.

   4. Actual result: InDesign tells me that the fonts are not synced. The only way to fix it is to close and open the entire program twice.
      The third time the file is opened in the program, InDesign will show that the fonts are synced.

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   1 comment  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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2. Key Commands not working

   Sometimes when I open up an InDesign document none of my key commands work (I'm on the most up to date version of InDesign CC).

   I end up having to close the file and restart the program to get them to work again. I have had instances in the past where I have 2 documents open at the same time and the key commands work in one but not the other.

   Does anyone else ever have this issue?

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   9 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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3. full swatch list not displaying bug

   In the first image, the scroll bar is all the way to the bottom, but it's not showing the rest of the list, when I expand the box (image 2) it displays them... please help/fix?

   IndesignCC 13.1 osx high sierra.

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   8 comments  ·  Colors/Swatches  ·  Delete…  ·  Admin →
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   Need More Info  ·  Abhinav Kaushik responded

   Thank you for reporting the issue. We need some information around the issue which may help us in narrowing down the root cause:

   1. Does it happen with the latest InDesign version 14.0.1 ?
   2. Is it document specific or happens with all the documents?
   3. Does it happen with Swatches panel only or all other panels while expanding ?
   4. Have you added any extra swatches or it happens with the default swatches ?
   5. Please specify your Platform, OS version and InDesign version.

   A short video depicting the issue will be very helpful.

4. publishing not working in chrome, FF

   I am using indesign 13.1. I have several published documents that are suddenly not working in FF and Chrome, but are working in Safari.

   For example, click on read now on this page:
   https://merce-cunningham-bm.now.sh/history-detail

   or this page:

   https://sfarts.org/monthly.cfm

   In Chrome -- nothing happens. But those pages work in Safari.

   Those two documents were created by different companies, so it is not an indesign intallation issue, as the support chat person insisted.

   These pages have been working well for a long time.

   I am the only one affected by this? Seems unlikely....

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   8 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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5. InDesign CC ability to "constrain" with keyboard shortcuts lost

   Using InDesign CC 13.1, since latest update (5/31/18) all attempts to "constrain" with time saving keyboard shortcuts do not work as before. Shift to constrain horizontal or vertical position when moving an item. Command, Option, Shift to constrain while enlarging or reducing images. Cannot constrain in Illustrator with keyboard shortcuts either.

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   1 comment  ·  Performance/Usability  ·  Delete…  ·  Admin →
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6. Text Wrap function not available!

   Can anyone help?! The Text Wrap function in InDesign is just not available. All I can see is a blank panel. Done the usual restarts etc. but still no joy and getting incredibly frustrating now.

   Running latest update of InDesign on MacBook Pro High Sierra 10.13.4

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   2 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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7. Data Merge - Can't preview without errors

   The apparently long-running Data Merge previewing error!
   Occasionally previewing a data merge will permanently ruin exports. The only solution is to create a new document. Happened to me on almost every project I tried - wasted hours and hours.
   See this thread and video for more information:
   https://forums.adobe.com/message/10337647#10337647

   (Also colons in csv titles makes file unusable??)

   8 votes

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   4 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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8. Background Task Animation Error

   Adobe InDesign CC 2018 13.1 (latest version)
   macOS High Sierra 10.13.4 (latest version)
   Expected result: When a Background Task is being run, the animated progress bar to rise and fall (ex. 0,1,2,3,4,5,4,3,2,1,0,1...)
   Actual result: When a Background Task is being run, the animated progress bar rises and falls incorrectly (ex. 0,1,2,3,4,5,4,3,2,0,1,1,2...)

   I notice this a lot since I am exporting multiple PDFs a day. As soon as each is done, I need to copy them to send via emails/upload to other servers/etc.

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   5 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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   CLOSED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Background Task Animated Icon has been changed in the recent version of InDesign. It is now shown as a rotating cursor (instead of the stacked cards/hamburger type icon in previous versions).

   —
   InDesign team

9. For some reason Indesign is still painstakingly slow...

   The slightest movements take FOREVER!!!!

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   0 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created multiple threads to address each root cause separately and effectively.
   If you are facing any slowness in InDesign or seeing any other performance issue, we request you vote for the relevant thread or create a new thread specifying the action/workflow which is slowing you down.
   We seek your support in our continuous effort to improve InDesign.

   -InDesign Team

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread… more

10. InDesign 13.0.1 can not follow an alias on a server share anymore

    InDesign 13.0.1 on a apple mac running 10.13.3 does not recognize alias (links) on a server share anymore. Photoshop still does.

    Steps: Go to a server share, no matter if an smb or afp share.
    Create a folder A. Place an file inside, e. g. 1.jpeg
    .
    Create an alias from folder A => A alias.
    In InDesign choose OPEN:
    Go to the server share
    The Folder A is in black typo an available. Highlight A and you see the file.
    The Alias A alias is gray, InDesign does not recognize the link.
    Do the same in Photoshop, you will see the file no matter if you chose the folder or the alias.
    All the years this worked in InDesign too (as expected).

    InDesign 13.0.1 on a apple mac running 10.13.3 does not recognize alias (links) on a server share anymore. Photoshop still does.

    Steps: Go to a server share, no matter if an smb or afp share.
    Create a folder A. Place an file inside, e. g. 1.jpeg
    .
    Create an alias from folder A => A alias.
    In InDesign choose OPEN:
    Go to the server share
    The Folder A is in black typo an available. Highlight A and you see the file.
    The Alias A alias is gray, InDesign does not recognize the link.
    Do the same in Photoshop, you will… more

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    7 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    If you create an alias of a folder (located on a server) and drag it to the desktop, it works. For quick creation of aliases this way, press Option-Command while you drag the original item to the desktop.
    Note : Accessing items of an folder’s alias located on a server has not worked in previous releases of InDesign too.

11. Hyperlink

    Hyperlinks are not working when exporting to PDF from InDesign.Please fix this bug.

    8 votes

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    3 comments  ·  Others  ·  Delete…  ·  Admin →
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12. Problems saving Indesign CC 2018 files directly onto a server

    I have an issue saving Indesign CC 2018 files onto our server.

    I have attached two examples of the error messages we get.

    The only way we can work is to save the Indesign file, on to the Desktop and then moving over manually.

    We have installed the latest version of Indesign CC 2018 and MacOS High Sierra (Version 10.13.2).

    Any help or advice would be greatly appreciated.

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    8 votes

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    5 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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13. Printing Error: Problem initializing the current printer - Check the system print setting?

    Printing Error: Problem initializing the current printer - Check the system print setting?

    I have not changed anything in my settings for this error to occur? The previous version works and I have cross-referenced all my settings and they match but it will not allow the print booklet export to the Adobe PDF drive which has always worked?

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    8 votes

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    31 comments  ·  Print/Packaging  ·  Delete…  ·  Admin →
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    CLOSED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Sometimes, InDesign might crash while accessing the printer setup or while printing documents with some specific printers. The crash is intermittent and specific to Windows only.
    Currently, this issue is observed with the following printers when their drivers are not updated:
    • Konica Minolta
    • Canon ColorPass
    • LANIER

    If the printer you are using is not listed here or if updating the drivers of the listed printers does not resolve the issue, please share the following information at sharewithID@adobe.com to help us investigate the issue further:
    • Printer driver and printer setup details.
    • The configuration of your printer – local, network, or wireless.
    • Is the printer configured as your default printer?
    _
    Adobe InDesign Team

14. endnote

    There appears to be a bug in the endnote linking when exported to PDF from InDesign. I'm running InDesign 13.0.1 x64 (Windows).

    When I export an InDesign document as a PDF, endnote linking (from the reference to the text and v.v.) is incorrect.

    Please see https://forums.adobe.com/message/10048963 for the full discussion. In short:

    Create a document with multiple sections (e.g. 1st section with 9 pages, 2nd section with 125 pages). Endnotes in second section will link nine pages too early (e.g., if you have an endnote on page 122, clicking on the endnote in the PDF will link to page 113.

    Matthew

    There appears to be a bug in the endnote linking when exported to PDF from InDesign. I'm running InDesign 13.0.1 x64 (Windows).

    When I export an InDesign document as a PDF, endnote linking (from the reference to the text and v.v.) is incorrect.

    Please see https://forums.adobe.com/message/10048963 for the full discussion. In short:

    Create a document with multiple sections (e.g. 1st section with 9 pages, 2nd section with 125 pages). Endnotes in second section will link nine pages too early (e.g., if you have an endnote on page 122, clicking on the endnote in the PDF will link to page 113.

    … more

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    4 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    Fix is available in version 13.1 of InDesign.
    Please update to the latest version available to you via Creative Cloud Desktop application.

    Thanks,
    Adobe InDesign team

15. Text wraps when replacing a swatch

    If I replace a swatch the text wraps at one place. It happens just with one color in the document... I doesn't matter which swatch I use for replacing... I never seen this before. I image how risky that is when you're replacing a swatch in a large project like a catalog and than somewhere in the document text is wraping...

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    8 votes

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    1 comment  ·  Others  ·  Delete…  ·  Admin →
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    Under Review  ·  Abhinav Kaushik responded

    Thank you for reporting the issue.
    We are currently reviewing the same.

    Regards,
    Abhinav Kaushik
    InDesign Team

16. CC2018 IDML files not compatible with CS6

    Clients who have CS6 can't open any IDML files I create/export in CC2018. They receive an error message saying the format is unsupported or a plug-in is missing. IDML files created/exported from an earlier version of CC (2017) work fine.

    8 votes

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    24 comments  ·  IDML Export  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Please confirm in comments if the issue has been resolved for you with the latest release of InDesign?

    Thanks

17. preferences update

    Preferences, templates, custom sizes, actions should be carried forward as standard. Having to reset everything every update is excruciating and a large waste of unnecessary time.

    8 votes

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    2 comments  ·  Others  ·  Delete…  ·  Admin →
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18. Prompted to save with no changes made to document

    InDesign CC

    I open a saved document in InDesign, but have no made any changes or touched the document at all. InDesign puts the asterisk next to my file anyways, prompting me to save upon exit. But no changes have been made. This is very annoying because I don't know if a change has been made or the program is messing up. I then have to update all of my PDF exports just to be safe.

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    8 votes

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    3 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
    Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

    If you face any problems with the new update, do let us know in the comments.
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

19. InDesign crashes while accessing printer setup or printing on Windows

    I've had no issues in writing documents, but printing an existing one crashed InDesign2018. A crash report was automatically generated and sent to you &/ or Apple.

    8 votes

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    11 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    The fix of the issue is now available in the latest InDesign 2021(v16.0.0.77). We recommend you upgrade to the latest version for the fix.

    If you are unable to see the update, go to the Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

    —
    Adobe InDesign Team

20. Mouse Latency Issues

    Indesign 13.0; macOS High Sierra 10.13; Macbook Pro 15" 2015

    When using the trackpad the cursor lags even when the display mode is changed to fast. This lag is quite visible even in small size documents.

    8 votes

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    0 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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