6955 results found

1. [ID-4214241] Printing Error: The Adobe Print Engine has failed to output your data due to an unknown problem

   Since I update indesign to CC 2019 I can't print to booklet all of my .indd files which were overwrited in .indd version CC 2019 (and even the older versions can't be printed to booklet...).
   I got the error message : "printing error : The Adobe Print engine has failed to output your data due to an unknow problem"

   indesign 14.0.1
   Windows 7 version 6.1
   printer : Adobe PDF

   Here is the error log :

   %%[ ProductName: Distiller ]%%
   %%[Page: 1]%%

   %%[ Error: invalidrestore; OffendingCommand: restore ]%%

   Stack:

   -save-

   %%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
   %%[ Warning: PostScript error. No PDF file produced. ] %%

   it seems that the log tells the problem is in the page 1 but when delete this page the problem persists with the other pages...

   My print settings are in the text file attached to this post

   Since I update indesign to CC 2019 I can't print to booklet all of my .indd files which were overwrited in .indd version CC 2019 (and even the older versions can't be printed to booklet...).
   I got the error message : "printing error : The Adobe Print engine has failed to output your data due to an unknow problem"

   indesign 14.0.1
   Windows 7 version 6.1
   printer : Adobe PDF

   Here is the error log :

   %%[ ProductName: Distiller ]%%
   %%[Page: 1]%%

   %%[ Error: invalidrestore; OffendingCommand: restore ]%%

   Stack:

   -save-

   %%[ Flushing: rest of job (to end-of-file) will be ignored… more

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   27 comments  ·  Print/Packaging  ·  Delete…  ·  Admin →
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   Under Review  ·  amaarora responded

   We have been able to reproduce the issue and it is currently under investigation.

   Customers facing similar issue, please share the document with santalwa@adobe.com

   Regards
   InDesign Team

2. InDesign in Windows ALWAYS forgets app size and position!

   This has been a persistent pain for many YEARS. Everyone knows that an app should open to the last position and size. That's what the double-box icon is for in the upper right corner of the window border. Every single application in WIndows honors this "requirement" for Windows conformance.

   InDesign forces Windows users to reposition and resize the program every single time it is opened. This becomes a tremendous nuisance, and in any other program would be considered incomplete and unprofessional. PLEASE, for all the users who don't know how to report this bug, and for those of us who have manually resized and repositioned the "always full screen" startup settings, IMPLEMENT THIS!

   It's not hard, and all the other Adobe apps do it correctly. It makes the InDesign product manager look foolish.

   This has been a persistent pain for many YEARS. Everyone knows that an app should open to the last position and size. That's what the double-box icon is for in the upper right corner of the window border. Every single application in WIndows honors this "requirement" for Windows conformance.

   InDesign forces Windows users to reposition and resize the program every single time it is opened. This becomes a tremendous nuisance, and in any other program would be considered incomplete and unprofessional. PLEASE, for all the users who don't know how to report this bug, and for those… more

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   20 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  Abhinav Kaushik responded

   The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
   If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
   Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

   If you face any problems with the new update, do let us know in the comments.
   https://helpx.adobe.com/indesign/kb/fixed-issues.html

3. stuck on type tool

   I'm stuck on the Type tool. It won't let me select or change my tools at all. I've had to shut down and restart three times now. Whenever I get into the type tool, it stays and I can't get out or click anywhere else. Keyboard shortcuts do not work

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   16 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to switching between tools, or other lags

   Over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created multiple threads to address each root cause separately and effectively.

   If you are facing any slowness in InDesign or seeing any other performance issue, we request you vote for the relevant thread or create a new thread specifying the action/workflow which is slowing you down.

   We seek your support in our continuous effort to improve InDesign.

   -InDesign Team

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to switching between tools, or other lags

   Over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created multiple threads to address each root cause separately and effectively.

   If you are… more

4. [ID-4216163]Display not properly refreshed

   In the latest versions the screen often isn't refreshed properly. Only after rescaling or changing to Preview mode the old data is hidden.

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   5 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   To identify the cause of this issue, we started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the following: Either the issue is fixed in the latest release of InDesign or the issue was intermittent at the time of its reporting and is not reproducible now.

   We recommend you upgrade to the latest version of InDesign 2025(v20.0.0.095) as it is more robust and contains a lot of bug fixes.

   We seek your support in our continual effort to improve InDesign.

   —

   Adobe InDesign Team

5. Error Code 0 - Often can't save as InDesign-Document

   InDesign often says that it can't save my InDesign-Document, because its damaged (error code 0) . It damage my files, so that i've to save as IDML.

   Annoying.

   Cant't reproduce the problem.
   I work local, so it can't be an connection-problem.

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   26 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  Abhinav Kaushik responded

   Update:
   Few of our users have commented that the issue is still not fixed for them. We sincerely regret the trouble caused.
   In our attempt to eliminate the problem completely, we could identify few scenarios in the which the problem would manifest. While we acknowledge that the list of scenarios may not be exhaustive, we assure you that we are continuously working towards solving the problem completely.

   As far this thread is concerned, we are closing it for now. If you continue to face the issue, please reach out directly at sharewithid@adobe.com.
   -———————————————————————————————-

   Hello All,

   Thank you for reporting the issue to us.
   We have fixed the issue in the latest version of InDesign, Id 14.0.3

   Please upgrade your InDesign application to the latest version to try out the fix.

   If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

   If you face any problems with the new update, do let us know in the comments.

   You may also follow the below given link for the list of all fixed issues in Id 14.0.3
   https://helpx.adobe.com/indesign/kb/fixed-issues.html

   Update:
   Few of our users have commented that the issue is still not fixed for them. We sincerely regret the trouble caused.
   In our attempt to eliminate the problem completely, we could identify few scenarios in the which the problem would manifest. While we acknowledge that the list of scenarios may not be exhaustive, we assure you that we are continuously working towards solving the problem completely.

   As far this thread is concerned, we are closing it for now. If you continue to face the issue, please reach out directly at sharewithid@adobe.com.
   -———————————————————————————————-

   Hello All,

   Thank you for reporting the issue to us.
   We have fixed the issue in the latest version of InDesign, Id 14.0.3

   Please upgrade your InDesign application to the latest version to try out the fix.

   If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu… more

6. InDesign palettes/panels do not expand or open when Application frame is Off

   These small panels that you can attach to the large panels would not expand now after the update to 13.0.1
   I had problems with it already 2 updates back.

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   30 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for your support. The issue is now fixed in the latest update of InDesign.
   Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

   If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

   Let us know your feedback in the comment section.

   Thanks,
   Abhinav Kaushik
   InDesign Team

7. Endnotes in epub2 don't work when using split document by paragraph style

   After exporting to a reflowable epub 2.0.1, endnotes don't work when you have selected to split the epub using paragraph styles based on export label.

   Thanks in advance
   Gert

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   19 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   This issue has been fixed in the latest update of InDesign 2022 - version 17.3

   Please update to this latest update of InDesign using Creative Cloud Desktop Application to get the fix.

   
   

   --

   InDesign team

   Adobe

8. [ID-4256546]Bug when setting an even number as the start page number in a new document.

   Bug when setting an even number for the start page number when creating a new document

   1. Version of Adobe InDesign
      CC2025 (ver. 20.0) JP

   2. Steps to reproduce the issues
      Set any even number for the start page number on the Create New Document screen.

   3. Expected result
      An even page number will be displayed in Current Page Number as set.

   4. Actual resul
      The value set in the New Document screen will not be reflected, and “Current Page Number” will display “1”.

   As shown in the attached figure, when “Current Page Number” is inserted into a new document with the starting page number set to an even number, the document starts with “1”.
   (As long as the number set in the new document creation screen is an even number, any value will not be reflected and will become “1”).

   This phenomenon can be recovered by temporarily setting a different value in “Number & Section Option”.
   However, for users who are not aware of this behavior, it is sure to cause great confusion.
   It can also cause significant time loss in finding a solution.
   We have not been able to verify whether this bug is specific to the Japanese version, but we recognize that it is a very serious bug.
   We sincerely hope that the development team will fix it as soon as possible.

   <Japanese Comment>
   新規ドキュメント作成で開始ページ番号に偶数番号を設定すると発生する不具合

   InDesignのバージョン
   CC2025 (ver.20.0) JP

   問題の再現手順
   新規ドキュメント作成画面で、開始ページ番号に任意の偶数を設定する。

   予想される結果
   「現在のページ番号」に、設定通りの偶数ページ番号が表示される。

   実際の結果
   新規ドキュメント画面で設定した値は反映されず、「現在のページ番号」に「1」が表示される。

   添付画像のように、開始ページ番号を偶数番号に設定した新規ドキュメントに、「現在のページ番号」を挿入すると「1」から開始されます。
   （新規ドキュメント作成画面で設定した番号が偶数である限り、いかなる値であっても反映されず「1」となる）

   この現象は「ページ番号とセクションの設定」で、一時的に別の値を設定すれば回復します。
   しかしこの挙動を認識していないユーザーにとって、大きな混乱を招く原因となることは間違いありません。
   また、解決策を見つけるために大きな時間のロスを生む可能性があります。
   この不具合は日本語版固有の問題なのかは検証できていませんが、非常に深刻なバグであると認識しています。
   開発チームには早急に改善していただくよう切に希望します。

   Bug when setting an even number for the start page number when creating a new document

   1. Version of Adobe InDesign
      CC2025 (ver. 20.0) JP

   2. Steps to reproduce the issues
      Set any even number for the start page number on the Create New Document screen.

   3. Expected result
      An even page number will be displayed in Current Page Number as set.

   4. Actual resul
      The value set in the New Document screen will not be reflected, and “Current Page Number” will display “1”.

   As shown in the attached figure, when “Current Page Number” is inserted into a new document with the starting page… more

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   3 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Fix for this issue is now available in the latest InDesign Release version 20.1 (Build 20.1.0.71), available via Creative Cloud Desktop application.

   
   

   Please update your InDesign application to this latest version to get the fix.

   
   

   --

   Adobe InDesign team

9. Find Format and Change Format option unavailable in Find/Change-文字種変換

   Version : Adobe InDesign 2021(ver.16.0.1 ja_JP)
   OS : macOS10.15.6

   1.Steps to reproduce the issues
   1. Open Find/Change Window.
   2. Select "文字種変換" and click "Specify attributes to Find" and Select Style button.
   3. The selected Style does not shown in "Find Format" area and we can't apply it. However, click the button, we can see selected Style we selected previouse step.
   4. The Change Format in "文字種変換" also unavailable.

   2.Expected result
   The selected style is displayed correctly in Find Style area and is correctly apply.
   Also, the replacement style is set correctly in Change Style and replaced as well like InDesign 2021.

   1. Actual result We can't set Find Format and Change Format options in "文字種変換" in Find/Change window. Test file, screenshot, video or GIF capturing the issue (optional)

   Japanese.
   1.問題を再現する手順
   1.検索と置換ウィンドウを開きます。
   2.「文字種変換」を選択し、「検索形式」をクリックして、「検索する属性を指定」ボタンをクリックします。
   3.選択したスタイルが検索形式のエリアに表示されず、適用できません。ただし、再度「検索する属性を指定」ボタンをクリックすると、前の手順で選択したスタイルが表示されます。
   4.「置換形式」のスタイルも利用できません。

   2.期待される結果
   InDesign2021と同様に、選択したスタイルが「検索形式」エリアに正しく表示され、検索対象として正しく機能する。また、「置換形式」も同様に設定できて正しく置換が行える。

   3.実際の結果
   「検索と置換」ウィンドウの「文字種変換」で「フォーマットの検索」および「フォーマットの変更」オプションを設定することはできません。

   Please refer below,
   https://community.adobe.com/t5/indesignフォーラム/文字種変換で検索形式の指定ができません/m-p/11695809

   Version : Adobe InDesign 2021(ver.16.0.1 ja_JP)
   OS : macOS10.15.6

   1.Steps to reproduce the issues
   1. Open Find/Change Window.
   2. Select "文字種変換" and click "Specify attributes to Find" and Select Style button.
   3. The selected Style does not shown in "Find Format" area and we can't apply it. However, click the button, we can see selected Style we selected previouse step.
   4. The Change Format in "文字種変換" also unavailable.

   2.Expected result
   The selected style is displayed correctly in Find Style area and is correctly apply.
   Also, the replacement style is set correctly in Change Style and replaced as well like… more

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   1 comment  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   The fix for this issue is available in the latest InDesign release 16.2.1
   Please update to this latest version to get the fix.

   —
   Adobe InDesign team

10. [ID-4218828]InDesign, InCopy: linked copy and image files randomly broken

    We are a group of 16 graphic designers working on Macs. Our OS are varied between Sierra, High Sierra and Mojave. We work in InDesign 14.03 and 15.02 (with linked InCopy assets), Bridge 9.1 and 10.03, Photoshop 20.0.8 and 21.1, and Illustrator 23.1.1 and 24.1. We work on Box Drive and store our layout files and absolute-linked image assets there. It is critical that we are able to work on each others’ files in a high-volume, high-production environment. We don’t believe this is an issue related to our connection speeds.

    Looking for a resolution to these issues:

    InDesign: Not all image and InCopy files are automatically updating / relinking to original assets on Box. This occurs when both original and different users open the InDesign file to edit it.

    Box Drive: Writers cannot always see ICML and Assignments files on Box Drive (in the Finder) after an Art Director has exported them for the writer to work on. This typically occurs shortly after exporting the assets.

    Bridge: time to load image previews can take up to 15 minutes for some designers.

    We are a group of 16 graphic designers working on Macs. Our OS are varied between Sierra, High Sierra and Mojave. We work in InDesign 14.03 and 15.02 (with linked InCopy assets), Bridge 9.1 and 10.03, Photoshop 20.0.8 and 21.1, and Illustrator 23.1.1 and 24.1. We work on Box Drive and store our layout files and absolute-linked image assets there. It is critical that we are able to work on each others’ files in a high-volume, high-production environment. We don’t believe this is an issue related to our connection speeds.

    Looking for a resolution to these issues:

    InDesign: Not all… more

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    2 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Under Review  ·  amaarora responded

    Thanks for reporting. We will review it

    -InDesign Team

11. ID 2020 - Indent in combination with wrap text around an image not working

    In Indesign 2020, whenever I want to wrap text next to an image, but the text also has an indent the text jumps from the supposed position.
    In Indesign 2019 this did not happen. The text was wrapped nicely next to the image, the way you should expect.

    My guess what happens here, is that the indent specs are applied not the the edge of the frame, but to the edge of the text. Which corrupts the spacing between the image and the text.

    I'm working with the latest 2020 version on iMac with Catalina

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    25 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    This issue is addressed with a new option "Honor Text Indents in addition to Text Wrap" in Preferences > Composition dialog. This option is ON for new docs created in ID2023 and needs to be turned ON for docs created in older versions of InDesign when opened in ID2023.

    
    

    --

    Adobe InDesign team

12. Please change one word in the German Indesign

    The German Word "Abstände" is used two times in the paragraph style panel but with two completely different meanings.

    First use "Einzüge und Abstände" is in English "Indents and Spacing".

    Second use "Abstände" is in English "Justification".

    Please change the second one to "Blocksatz" or "Blocksatzeinstellungen" so that the German users will not be confused anymore.

    Or contact a German speaking InDesign pro user for a better translation.

    Just a small change to make a lot of (German speaking) people happy!

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    7 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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    FIXED  ·  Abhinav Kaushik responded

    Hello All,
    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 15.0

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 15.0
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    -InDesign Team

13. InDesign makes incorrect QR code words and we can't decode QR codes correctly.

    Steps to Reproduce:
    1. Object->Make QR Code...
    2. Input strings "問題は日本語を正常に扱えるかどうか。".
    3. Result QR Code is incorrect.

    Actual Result:
    Sometimes, we got the wrong code in Japanese locale.

    Any Workarounds:
    Here is Japanese character strings "問題は日本語を正常に扱えるかどうか。".
    This was coded into the InDesign try and get "image1.png".
    Then, we try to decode it at ZXING decoder. Here is a decoded result (image2.png)

    42 1e 59 58 fe 9a 18 ce 38 1a fe 69 7a 5e 69 ca
    ce 8a a9 ee 38 29 2e 6a da 3e 5b 8b 8e 38 1a be
    68 9b 1 8 0a ce 09 78 c2 17 9c 14 11 81 a7 38 24
    63 02 5e 70 10 06 08 00 ec 11 ec 11 ec 11 ec 11

    The top has been encoded in the beginning have you because of 8-bit byte mode from the head with a "0x4". Then, the character codes are used here is UTF-8. Until "... 正常に扱" it has been encoded successfully. But it can not be decoded completely normal the next "え"(12th character) or later.
    In fact, this string is a mode change in a 35 byte. And, now, the used is "0x8" So KANJI Mode. Subsequent bytes will be the number of characters. "0xa" So 10 characters. And compressed into one character 13bit in this mode. Actual rest of the string is "えるかどうか。" 7 is the letter does not match the number of fundamental places because. The code itself will be inferred from the simple result of decoding.A byte sequence that has been obtained is decoded as SJIS but UTF-8 has over encoded as it is. The character code must perform the encoding by converting to SJIS from KANJI Mode. 7 is why this in a letter 21 bytes because it is each of the three-byte count of and 10 characters to compress the two-byte set to 13bit come out.
    A decoder is handled by SJIS because of KANJI Mode. So characters are garbled.

    KANJI Mode makes incorrect code words in InDesign and why mode change in a 35 byte?
    In case of "問題は日本語を正常に扱えるかどうか。" all characters are non-Ascii code range and all characters in SJIS code range. It must be encoded KANJI Mode if using KANJI Mod.
    However, I think it is better to encode 8bit byte mode with UTF-8 all characters.

    Please reference below:

    81 28 31 32 a0 29 ae 3a 7f da 3a 82 e0 bb 35 96
    85 24 b6 a1 26 0b 48 4a 42 8e 12 40 94 80 08 00
    ec 11

    It is correct code words in KANJI Mode with "問題は日本語を正常に扱えるかどうか。"(image3.png/Made by QR Code Maker Pro in Adobe AddOns)
    And below codes encoded in 8bit byte mode with UTF-8

    43 6e 59 58 fe 9a 18 ce 38 1a fe 69 7a 5e 69 ca
    ce 8a a9 ee 38 29 2e 6a da 3e 5b 8b 8e 38 1a be
    68 9b 1e 38 18 8e 38 28 be 38 18 be 38 1a 9e 38
    18 6e 38 18 be 38 08 20 ec 11 ec 11 ec 11 ec 11
    ec 11 ec 11 ec 11 ec 11 ec 11 ec 11 ec 11 ec 11

    I recommend discarding KANJI MODE. I think all characters to be encoded 8bit byte mode with UTF-8 characters is the better way.

    To Adobe, Please check ID-4170816.

    Steps to Reproduce:
    1. Object->Make QR Code...
    2. Input strings "問題は日本語を正常に扱えるかどうか。".
    3. Result QR Code is incorrect.

    Actual Result:
    Sometimes, we got the wrong code in Japanese locale.

    Any Workarounds:
    Here is Japanese character strings "問題は日本語を正常に扱えるかどうか。".
    This was coded into the InDesign try and get "image1.png".
    Then, we try to decode it at ZXING decoder. Here is a decoded result (image2.png)

    42 1e 59 58 fe 9a 18 ce 38 1a fe 69 7a 5e 69 ca
    ce 8a a9 ee 38 29 2e 6a da 3e 5b 8b 8e 38 1a be
    68 9b 1 8 0a ce 09… more

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    3 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 14.0.3

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 14.0.3
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

14. InDesign crashes on launch with Faulty module "PMRuntime" unless launched as Administrator or Creative Cloud Application

    Issue: InDesign CC will not open from the Start Menu unless "Run as administrator" is selected. This is not an option for standard users.

    It will open OK from the Creative Cloud Desktop App.

    Event viewer log is generated showing the following:
    Faulting application name: InDesign.exe, version 13.1.0.76
    Faulting module name: PMRuntime.dll, version 5.0.0.191

    1.
    Version: InDesign CC 2018, 13.1.076
    Also occurs with version 12.1.0.56
    Windows OS: Windows 10, version 1803 (Build 17134.165)

    2.
    Select InDesign CC from the start menu. The application does not open and no messages appear. Check Event Viewer > Application to see the error.

    There appears to be an issue with security permissions or a compatibility issue with the latest Windows 10 build.

    Issue: InDesign CC will not open from the Start Menu unless "Run as administrator" is selected. This is not an option for standard users.

    It will open OK from the Creative Cloud Desktop App.

    Event viewer log is generated showing the following:
    Faulting application name: InDesign.exe, version 13.1.0.76
    Faulting module name: PMRuntime.dll, version 5.0.0.191

    1.
    Version: InDesign CC 2018, 13.1.076
    Also occurs with version 12.1.0.56
    Windows OS: Windows 10, version 1803 (Build 17134.165)

    2.
    Select InDesign CC from the start menu. The application does not open and no messages appear. Check Event Viewer > Application to see the… more

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    23 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for patience while we were investigating into the root cause of the issue.
    During our investigation we identified that the issue manifests due to Symentec DLP antivirus software.

    Please find below steps to whitelist the application:
    1. From the Enforce console select System > Agents >Application Monitoring.
    2. Select the application to white list. If it is not listed, click on “add application” and provide at least one of the required application binaries.(Refer to Symentec DLP_Console.png for reference)
    Note: DLP attempts to validate every field populated. We recommend using as few as fields as needed. If the whitelist seems to fail, try changing which required field is populated or removing one of the other fields.
    3. Uncheck all of the detection channels under the “Application Monitoring Configuration.”
    4. Click on save and verify the application in the list of monitoring activities is unchecked.
    5. After making these changes, test the whitelisted application to see if the issue is resolved.

    Regards,
    InDesign Team

    Hello All,

    Thank you for patience while we were investigating into the root cause of the issue.
    During our investigation we identified that the issue manifests due to Symentec DLP antivirus software.

    Please find below steps to whitelist the application:
    1. From the Enforce console select System > Agents >Application Monitoring.
    2. Select the application to white list. If it is not listed, click on “add application” and provide at least one of the required application binaries.(Refer to Symentec DLP_Console.png for reference)
    Note: DLP attempts to validate every field populated. We recommend using as few as fields as needed. If the whitelist seems to fail, try changing which required field is populated or removing one of the other fields.
    3. Uncheck all of the detection channels under the “Application Monitoring Configuration.”
    4. Click on save and verify the application in the list of monitoring activities is unchecked.
    5. After making… more

15. mouse lag in indesign when photoshop window open

    Experiencing terrible mouse lag in indesign, the cursor flickers constantly and it feels like the mouse is swimming through mud. Nearly enough to make the program unusable. Reinstall fixes the problem temporarily but it returns within 30mins.

    I have identified that this only happens when a photoshop window is open behind or next to the indesign window.

    Indesign 13.1
    Photoshop 19.1.2
    Mac os sierra 10.12.6

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    22 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    CLOSED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    We confirmed that the 60Hz version MODEL A2119 EMC 3279 works fine. The offending Apple dongle is MODEL A1621 EMC 2877 which is the obsolete model.

    Please upgrade the Apple dongle to overcome the issue.

    ---

    Adobe InDesign team

16. Rollover images "stick" in Interactive PDF

    Hi, I am working on the document that contains multiple rollovers. All of them "stick" at one point or another, the images will change to "rollover" state but not to the normal state when hovering off. This is very confusing for the end-users. Please see attached pdf. I am using InDesign CC 2018.

    • 

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    8 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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    Closed: Different Product  ·  Abhinav Kaushik responded

    Thank you all for reporting the issue to us.
    We have concluded our investigation into the issue. As per our findings, the bug belongs to Acrobat and there is little that can be done at InDesign’s end.

    We have already notified the concerned team, internally and they would be working on the same.

    For now we are closing this thread for InDesign.

    -InDesign Team

17. Blank (Empty) panels in InDesign

    Effects panel is blank for the last month or two. Inconvenient.

    Indesign 2018, 13.0.1
    Mac OS 10.13.1

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    •  

    • 

    •  

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    20 votes

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    16 comments  ·  Effects/Transparency  ·  Delete…  ·  Admin →
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    CLOSED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    This issue is no longer reproducible. If you are still facing this issue, you may try to quit the application, trash InDesign Cache and Preferences and check again.

    
    

    --

    Adobe InDesign team

18. InDesign 2023 (18.0) Screen not refreshing

    Half the time or more, page down/up and zoom do not refresh the screen. Attempting to select something just draws the rectangle around nothing. Finally through a variety of erratic body movements, thrashing and random gestures, ID wakes up. This is a huge step backward from v17. Productivity severely hampered.

    19 votes

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    16 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    We're looking into this issue.

    
    

    --

    Adobe InDesign team

19. Hyperlink alt text is ignored in the latest version of Indesign

    When creating or editing a hyperlink there is an option to add alt text. If you add alt text to your link and export an accessible PDF the alt text is ignored. I have a document with a ton of hyperlinks that all need alt text which we have added but don't come through because of this bug. Now I'm forced to add them again to the PDF.

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    5 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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    CLOSED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    According to the ISO-32000, the Hyperlinks are NOT supposed to be populated into the Alt-Text field. They should be entered into the Contents Key (see attachment) instead.
    InDesign currently does place them in the correct place [see screenshot attached].
    While someone using Acrobat can also add them to the Alt-text field, this is technically less correct than entering into the Contents key but either will pass an Accessibility checker.

    InDesign implemented this correctly based on the above information (provided by Accessibility experts, like Dax Castro, thanks Dax).

    Closing this issue.

    —
    Adobe InDesign team

20. Opening Text Wrap panel crashes application

    1. Indesign 2021
    2. Place image, open text wrap panel, does not open panel and crashes.
       Happens with any image and any document. Panel opens fine if pic box empty.

    OsX Mojave.

    Gone back to 2020.

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    37 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    The fix for this issue is now available in the latest update of InDesign – version 16.1
    Please update to this version to get the fix.

    —
    Adobe InDesign team