Bug details

serial number changed on cc2019

User is not required to fill-in a serial number on CC apps, but nevertheless the numbers still exist and are used by 3rd party script creators to identify the user and license the script.
this SN was kept the same on all CC versions but now it was changed. this means I need to repurchase my scripts licenses.
the 3rd party programmer can't use just username becuase there may be more than one indesign license under one username.
suggested solution: just keep the SN as it was on CC2018 and don'r make us pay for nothing

22 votes
Sign in
Check!
(thinking…)
Reset
or sign in with
  • facebook
  • google
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    7 comments

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      Submitting...
      • Laura Scott commented  ·   ·  Flag as inappropriate

        An unfortunate surprise to spring on users and script developers. +1 for finding an easy resolution.

      • Uwe Laubender commented  ·   ·  Flag as inappropriate

        Hm. Just verified this.

        Uninstalled a prerelease version and installed the same version with CC Desktop app.
        Then I ran the little script code below ( ExtendScript / JavaScript ) on all my installed versions of InDesign from CS6, CC, CC 2014, CC 2015, CC 2017, CC 2018 and finally on CC 2019:

        alert( app.serialNumber+"\t"+app.version );

        It's the same number for CS6 to CC 2018.
        And a different one for CC 2019.

        So indeed the old serial number will not correspond to the new CC 2019.

        Regards,
        Uwe Laubender
        ( ACP )

      • Uwe Laubender commented  ·   ·  Flag as inappropriate

        Hi,
        is the user perhaps running CC 2019 from an installer not supplied by CC Desktop app?
        Perhaps a prerelease version?

        Regards,
        Uwe Laubender
        ( ACP )

      • Rick Gordon commented  ·   ·  Flag as inappropriate

        That is absurd. Adobe had better find some way for us not to have to repay for third-party add-ons.

      Feedback and Knowledge Base