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  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
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7266 results found

  1. Error Code 6: Could not complete your request because of a database error. The file <filename> is damaged

    Working off remotely off a server (been doing it this way for years without issue). Today, I tried to open my InDesign file and it only partially loaded (with some linked images missing). Then I get the prompt "Could not complete your request because of a database error. The file "Ebook-3WaysToHoseYourAD-US-GM-32410.indd" is damaged (Error code:6).

    What can I do to restore my file?

    2 votes

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    8 comments  ·  Crash/Freeze/Hang  ·  Admin →
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  2. [ID-4213625]Indesign performance issue : Bad performance when using span columns in InDesign/InCopy

    VERSIONS
    Windows 7, CC 2015.4 and CC 2017.0
    Windows 10, CC 2015.4 and CC 2017.0
    macOS 10.12, CC 2015.4
    even CS6 versions are affected...

    STEPS TO REPRODUCE
    1. Create an InDesign document with several pages
    2. Define the text frame options with two columns
    3. Link all frames and fill with placeholder text
    4. Create a new paragraph style with the option "span columns" (e.g. title)
    5. Define several parts of the layout with the new paragraph style
    6. Edit some text near the paragraph style
    --> the performance while typing is very very bad!!!

    EXPECTED RESULT
    InDesign and InCopy…

    29 votes

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    14 comments  ·  Performance/Usability  ·  Admin →
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    Partial Fix  ·  Abhinav Kaushik responded

    Hello All,
    Thank you for reporting the issue to us.
    We have been able to improve the performance with span columns but it is till work in progress.

    Please upgrade your InDesign application to the latest version to try out the incremental fix.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 15.0
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    -InDesign Team

  3. Hyperlinks not detected

    The "Convert URLs to Hyperlinks" function in the hyperlinks panel is not working properly in CC 2018. Not all the links are detected. There doesn’t seem to be any logic in which links are detected and which are not, it seems very random.

    7 votes

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    7 comments  ·  Others  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,

    I tried out with various hyperlinks and the function is working fine for me.

    Please try it out with the latest release and even then if you encountering the same issue,
    please provide sample documents with which you are facing the issue or just add a small video (on WeTransfer/Youtube/Dropbox) and share the link.

    Please do mention your machine configuration like OS, Locale.

    You can also send files/links directly to paawasth@adobe.com

    Thanks & Regards
    Payal Awasthi (InDesign Team)

  4. eyedropper tool

    Adobe InDesign CC 2017 (also 2018) The eyedropper tool does not work on text, when there is a second layer with data in it. On the screenshot I tried to make the text green.
    When the red layer is turned off, it works properly.

    3 votes

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    0 comments  ·  Others  ·  Admin →
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  5. Indesign crashes when I export 2 PDF files in a row.

    I always create two PDF files for clients. One with spreads and one with single pages. But every time I try to export the second PDF (no matter which I do first) the app crashes.

    This happens every single time, even if I wait until the first PDF is long finished.

    3 votes

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    2 comments  ·  Crash/Freeze/Hang  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

  6. book file don't work

    Hi,

    unfortunately it looks like the book file isn't work anymore with InDesign CC 2018.1 in Windows 10.

    On my Mac it is working! I have attached two hardcopies (the one with correct page numbers is from Mac, the other from Windows 10 pro).

    Obviously I tried to create a new book file and added files manually – same result.

    As a result all cross-references between documents are wrong.

    Any ideas?

    Ulrich

    2 votes

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    6 comments  ·  Book/TOC  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    We’ve tried to reproduce the issue you’ve mentioned. It is working as expected.
    Could you elaborate a bit more on the exact steps you are doing when you see the problem? If you could also attach a small demo movie, that’ll be even more helpful.

    Thanks,
    Adobe InDesign team

  7. Images pixelated when published online, if the frame is scaled

    Images inside scaled frames can be pixelated when published. It looks like the frame scaling is applied to the resolution i.e. a 10% scaled frame will have 10% of the desired resolution. Reproducible if 'Adjust scaling percentage' preference is set. Setting a higher export resolution in the 'Publish Online' dialogue doesn't fix it.

    InDesign CC 2018, probably older versions with Publish online.

    5 votes

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    3 comments  ·  ePub/HTML/Publish Online  ·  Admin →
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  8. alt text issues

    I'm trying to apply alt text to vector objects and some elements in a table manually in indesign. The "object export options" window isn't allowing me to change the alt text source to custom or anything else besides structure and I am unable to edit/add anything in regards to alt text. I've tested it on other text and images/elements within the document and still run into the same issue.

    I'm having a difficult time trying to create an accessible tagged PDF due to this issue and many of the tutorials or help documents are outdated for CC capabilities. Any help…

    5 votes

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    1 comment  ·  Text/Story/Table  ·  Admin →
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  9. Printing scale issues when printing with different color output options for composites

    Hello everyone,
    spotted nasty printing bug.
    When printing using "scale to fit", OUTPUT->Color: Composite and OUTPUT->Color: InRip or just Separations then the prints do not match (crop marks, image etc.) between "Composite" and "Separations".
    Paper size and printer model doesn't matter.
    Versions tested: InDesign CS6, CC17, CC18 all on OS X 10.10, 10.13
    Test file attached.

    1 vote

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    1 comment  ·  Print/Packaging  ·  Admin →
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  10. Using InDesign 13.1 and can not print my file, have to export to pdf

    2 votes

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    0 comments  ·  Print/Packaging  ·  Admin →
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  11. InDesign 2018 crashes when I update the links in the links panel

    InDesign 2018 crashes when I update the links in the links panel. It does not matter which size they have.
    I'm using Indesign 2018 since yesterday. Running on a power Mac 2017.
    To finish my document I had to install indesign 2017 again and start all over! What can I do?

    13 votes

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    13 comments  ·  Crash/Freeze/Hang  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Fix of the issue is now available in InDesign’s latest November’17 update.
    Please upgrade to the latest version InDesign CC 13.0.1 for the fix.

    If you are unable to see the update, go to Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

    Thanks,
    InDesign Team

  12. Exporting a Snippet Causes Crash

    Whenever I try to export a snippet, either through dragging the ID item onto the desktop, or by going to File > Export > Snippet, InDesign will crash. The only way to get a snippet is by adding it to a library by using the flout menu in the Library panel.

    I am on mac OS 13.13.3 and InDesign 13.0.1

    1 vote

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    6 comments  ·  Crash/Freeze/Hang  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

  13. gpu

    system: mac-osx-10.12.6 (sierra)
    software: indesign-cs6 ver 8.0
    software: indesign-cc(2018) ver 13.0.0

    when in gpu-preview mode … center-line 'node' does not appear. when in cpu-preview mode … center-line 'node' does appear. the center-line 'node' has appeared in cs-versions and previous versions … and disappeared in the cc-versions.

    i have outlined the steps, and included screen-caps, to reproduce the issue within my post to adobe-forums:
    https://forums.adobe.com/thread/2492437

    further info about my environment:
    Model Name: iMac
    Model Identifier: iMac18,3
    Processor Name: Intel Core i5
    Processor Speed: 3.4 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3…

    4 votes

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    0 comments  ·  Performance/Usability  ·  Admin →
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  14. idml file with frontend xml crashes with lower version indesign

    when ever we try to make idml files with frontend xml, which required to open lower version of indesign file, it get crashes. Now i got in a conclusion idml files with frontend xml does not work... can you fix.

    2 votes

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    2 comments  ·  Crash/Freeze/Hang  ·  Admin →
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  15. Character, paragraph menus too long and getting longer on every open

    The Character and Paragraph menus, anchored to the right side of my InCopy, pop out with extra empty space to the right of the menu options. And the extra space has grown each time I've opened InCopy on a fresh open. So when I just opened it today, the character menu is beyond the left edge of InCopy and beyond the left side of my laptop screen even. Paragraph styles menu, in the same grouping of menus, is fine, because it has a corner I can grab to resize it. And they also are still too wide when I un-anchor…

    2 votes

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    1 comment  ·  UI/UI Scaling  ·  Admin →
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  16. Problems saving Indesign CC 2018 files directly onto a server

    I have an issue saving Indesign CC 2018 files onto our server.

    I have attached two examples of the error messages we get.

    The only way we can work is to save the Indesign file, on to the Desktop and then moving over manually.

    We have installed the latest version of Indesign CC 2018 and MacOS High Sierra (Version 10.13.2).

    Any help or advice would be greatly appreciated.

    8 votes

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    5 comments  ·  Performance/Usability  ·  Admin →
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  17. Can not paste text in inDesign

    I am running InDesign CC 13.1 on osMac High Sierra, and am unable to COPY text from any web browser (Chrome, Safari, Firefox) and PASTE it into inDesign. It crashes every time. I AM able to paste the text into a Pages document and THEN copy/paste into inDesign — but all character information is gone (formatting, alignment, spacing, etc.)

    5 votes

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    2 comments  ·  Crash/Freeze/Hang  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

  18. Separations Preview

    Like previous versions of InDesign CC the color separations preview still does not work correctly.

    When user tries to view separations by turning a color separation off, or toggling back and forth between colors, the visible page in the document goes completely haywire - scattering elements and superimposing images from other nearby pages. See attached screenshots of the issue.

    This has been an issue for awhile and I am dismayed it still has not been addressed as it is a very useful function in the printing industry. Since the launch of CC I have had to check my separations in…

    4 votes

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    3 comments  ·  Performance/Usability  ·  Admin →
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  19. Export PDF, cannot cancel background task

    Sometimes, there is no way to cancel a background pdf export task.

    No way to close the document either, only hard quitting works.

    24 votes

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    12 comments  ·  PDF Export  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your support. The issue is now fixed in the latest update of InDesign.
    Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

    If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

    Let us know your feedback in the comment section.

    Thanks,
    Abhinav Kaushik
    InDesign Team

  20. pages tab unable to scroll past spread 42-43

    I have a book with 56 pages. The 'Pages' tab can only scroll to pages 42-43. I can't get to the pages below. This makes it impossible to rearrange pages below 42-43.

    3 votes

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    2 comments  ·  Document/Pages  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating to the latest version of InDesign, start a new thread by adding all the relevant details.

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

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