To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.

—
Adobe InDesign Team

We have released InDesign 2020.0.1 with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.

If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

Also, please send the following information to santalwa@adobe.com:
• Reproducible Steps – What were you doing when InDesign crashed?
• Video recording of the crash?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

—
Adobe InDesign Team

HI there, I have had this issue for a few months now. Get the spinning wheel of death with the Automatic recovery password popping up. I keep force quitting and try again until it might work once in 20 goes. I can't get past this. I'm on the latest version on Indesign.

We have started to have this identical issue on TWO of our machines. Both have the current version of InDesign loaded. There is no actual document being recovered...

Hi,
Myself Sanyam Talwar from InDesign Engineering team, I am currently investigating the current issue.

During our analysis of issue mentioned in the thread, we found that you had reported a crash with an older release of InDesign.

We have released InDesign CC2019.0.1 with lot of stability fixes. If you are not on 14.0.1.209 then I would recommend you to upgrade to latest version as it is more robust.

If you still face an issue with the latest release, please submit the crash report. Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html

Also, Please send the following information to santalwa@adobe.com.
• OS
• System configuration
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?
• Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?

Regards
Sanyam Talwar

We have provided an update to CC2018 to addressed crashes and bugs.(If the updates are not available select "Check for app updates" option in Creative cloud application.)
Refer Release notes - https://helpx.adobe.com/indesign/release-note/indesign-cc-13-0-1.html

Can you please provide the following information to help me investigate the issue and send it to me at santalwa@adobe.com
• OS
• System configuration
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?
• Is the file located on network location? If Yes, Is the issue reproducible if you open the document locally?
• Is Preference and cache present at default location or at custom location?
• Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?
• Please provide the log files from your machine? You can get them using log collector tool – https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
• Are you using any external plug-in or extensions? If Yes, Please provide the plug-in(s) or extension(s)

When i try to just launch the software (no document) it crashes at starting/loading panels in the splash screen