Adobe InDesign: Bugs

When filing a new bug, please provide:

  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)
If you are facing a crash in InDesign, please submit the crash report as well. How to Submit Crash Report
Join the InDesign Prerelease Program to try out the new features and the bug fixes that are available in beta builds.

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  1. serial number changed on cc2019

    User is not required to fill-in a serial number on CC apps, but nevertheless the numbers still exist and are used by 3rd party script creators to identify the user and license the script.
    this SN was kept the same on all CC versions but now it was changed. this means I need to repurchase my scripts licenses.
    the 3rd party programmer can't use just username becuase there may be more than one indesign license under one username.

    suggested solution: just keep the SN as it was on CC2018 and don'r make us pay for nothing

    22 votes
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    8 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →

    The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
    Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

    If you face any problems with the new update, do let us know in the comments.
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

  2. Unable to launch Adobe InDesign as you do not have sufficient permissions to access the preferences folders.

    I can't even open InDesign anymore, I keep getting an error message that says "Unable to launch Adobe InDesign as you do not have sufficient permissions to access the preferences folders. Ensure that you have appropriate permissions and then restart Adobe InDesign." I've changed permissions on every folder and file to "Read & Write" that I thought would help make it work but nothing is working. I was trying to open the latest version of ID, even undownloaded and tried using CC 2017 to no avail. I need this fixed ASAP.

    MacBook Pro (15-inch, 2017)
    MacOS High Sierra Version 10.13.3

    22 votes
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    31 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  3. Publish Online URL links breaking website functionality

    File Created in Indesign CC 2017

    I have created a test interactive document with links to product DG012 on our company website.

    https://indd.adobe.com/view/da74b2d3-46b2-40cf-99e2-8201ddc6248a

    When the link is clicked from publish online it opens the page but seems to disable all scripts that run on the website. e.g. search field and add to cart no longer functions on that page.

    The website itself functions correctly if you navigate to the link manually ( http://www.lockhart.co.uk/Table-Service-and-Buffet/Buffet-Display/Display-Stands/Rafters-F usion-1-2-Board~p~DG012 ).

    Interestingly in safari the add to cart button functions but the search field is still disabled.

    On closer inspection it seems to be an iframe…

    22 votes
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    FIXED  ·  16 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →
  4. 2019 workspace not sticking

    upon opening a new document in Indesign 2019, workspace needs to be reset every time to return to preferred working environment.

    21 votes
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    10 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 14.0.3

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 14.0.3
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

  5. Accessible PDF Exported from ID contains SPANS in Reading Order panel

    InDesign Version: 13.1

    To reproduce issue, create an InDesign document with some styles, map styles to tags and export to PDF with tags (accessible pdf).

    Expected result is that in the Reading Order panel (and Content pane), each paragraph is wrapped in an appropriate container.

    The actual result is that each line of text within a paragraph is wrapped in a span container.

    Although this doesn't seem to directly affect the accessibility of the file, it makes additional remediation difficult because of the many containers found in the PDF file.

    21 votes
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    4 comments  ·  PDF Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,
    We acknowledge that the issue is slowing you down and we regret the same.
    Our investigation suggests that the issue lies in the latest update of Acrobat and there is little that can be done at our end to resolve the issue.
    The problem has been communicated to the relevant team.
    In the meanwhile we are closing this thread for InDesign.

    Regards,
    InDesign Team

  6. Major System Font Issue!

    WHAT THE FONT!?!

    Our publishing company recently ran the InDesign update (to 15.0.2) and have discovered some major font issues. I have narrowed it down to InDesign 15.0.2, macOS Catalina 10.15.3, and Suitcase Fusion 21.0.0. I actually don't think Suitcase has too much to do with this, because the problem occurred after the InDesign update, but it's our font management software so I'm including it. Basically it appears system fonts have become problematic with InDesign. Packaged files are suddenly showing up with lots of the dreaded pink. I have tested about everything I can. I even created some very simple…

    20 votes
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    15 comments  ·  Others  ·  Flag idea as inappropriate…  ·  Admin →
  7. Incorrect re-linking of image files with rotation metadata

    This bug occurs in all versions of InDesign.

    InDesign reflects the EXIF orientation in the transform panel when an image file is placed. However, under the following conditions, the result of relinking will be incorrect.


    • The image file is rotated 90 degrees with EXIF orientation.

    • In the transform panel, the vertical and horizontal percentage values are different.

    Image files taken with an iPhone often retain the EXIF orientation rotation. If such a file is placed in indd by the client and the vertical and horizontal percentage values are different, there will be a problem that will cause drastic changes in…

    20 votes
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    2 comments  ·  Graphics/Images/Assets  ·  Flag idea as inappropriate…  ·  Admin →

    Hi all,

    We tried various scenarios with the attached file and got the following results:

    1. Placed the ‘EXIF-Orientation-6.jpg’ file shared in the thread.
    -Rotation angle of the content was shown as -90°

    2. Edited the .jpg file in Photoshop to just change the color and Updated the link in InDesign.
    -Rotation angle of the content was changed to 0°

    3. Then placed this edited file again, as a new link, in InDesign.
    -Rotation angle was shown as 0°

    Are you also seeing the same results?

    -InDesign Team

  8. Tab indent of RTL Numbered List does not line up

    See two screenshots attached, both are using the exact same settings, (Default, just changed to Hebrew numbering)
    in InDesign 2019 (14.0.3) Everything is nicely aligned, vs in InDesign 2020 (15.0) it's jagged, and I'm not able to align it in any way (Tabs, Indenting, etc.).
    I'm using InDesign 2020 תומך עיברית, on Windows 10

    20 votes
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    10 comments  ·  Text/Story/Table  ·  Flag idea as inappropriate…  ·  Admin →

    Fix for this issue is now available in the latest update of InDesign 2020 – that is, InDesign 15.0.1

    In the Creative Cloud Desktop application, click on the Updates section on the left. You should be able to see the Update available for InDesign. Please update your InDesign application to this version to try out the fix.

    Let us know in the comments section if you face any problem with the updation process.


    Adobe InDesign Team

  9. Drag-duplicating an object with Alt key pressed does not duplicate, if moving on a separate page

    If I try to duplicate an object to another page, across the pasteboard border, by holding the Alt key and dragging with mouse, the object only moves there. If I want to duplicate an object to another page, I have to first duplicate it on the same page and then move it to another page.

    However, as that is unintuitive, I still constantly try to duplicate an object across the page border, leading me to undo back after I find out the object didn't actually duplicate, but instead I have moved the original object (and oftentimes edited it a lot…

    20 votes
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    36 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,
    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 15.0

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 15.0
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    -InDesign Team

  10. InDesign palettes/panels do not expand or open when Application frame is Off

    These small panels that you can attach to the large panels would not expand now after the update to 13.0.1
    I had problems with it already 2 updates back.

    20 votes
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    30 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your support. The issue is now fixed in the latest update of InDesign.
    Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

    If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

    Let us know your feedback in the comment section.

    Thanks,
    Abhinav Kaushik
    InDesign Team

  11. Placed graphic displays and exports outside stroke.

    A placed graphic will show onscreen and in graphic exports like PNG and JPG outside the stroke when the stroke is aligned to the inside of the frame. InDesign 2020 and earlier. To reproduce: place a graphic, add a stroke to the frame, align stroke to inside, export the page to jpg or png. A thin portion of the image is visible outside the stroke. Obviously, this is most noticeable when the stroke is thick and white.

    19 votes
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    0 comments  ·  Graphics/Images/Assets  ·  Flag idea as inappropriate…  ·  Admin →
  12. With Adjust Layout ON, Text Frames shrink to extremely tiny size on changing Margins.

    I am working in Adobe InDesign CC 2019 14.0.1. When I have a manuscript already flowed into my document and try to adjust the margins on the master page with Adjust Layout enabled, when the new margins are applied to the document, all the existing text boxes "disappear." From what I can tell, they have been resized down to an infinitely small point in the middle of the spread. Obviously, this is not useful. I used to be able to adjust the margins across an entire book-length document in one go with layout adjustment, and the text on every page…

    19 votes
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    9 comments  ·  Adjust Layout  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,
    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 15.0

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 15.0
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    -InDesign Team

  13. No keyboard focus on launch

    InDesign 14.0.1.209, macOS Mojave 10.14.2

    When launched and the following conditions hold, InDesign does not seem to have keyboard focus (i.e.., no keyboard shortcuts work):


    1. Show ‘Start’ Workspace When No Documents Are Open is unticked.

    2. The Control bar is open in the default workspace.

    3. The CC Libraries panel is either not in the default workspace or collapsed.

    Note that conditions 2 and 3 are met by several of the standard workspace, for example both Advanced and Typography (but not Book, Essentials or Essentials Classic).

    If you choose a menu item or click in an input field, the app gains keyboard…

    19 votes
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    23 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  14. Data Merge not populating fields CC2019

    I use Data Merge for variable data production every day. I am using IDCC2019 v14.0.1. iMac 27 inch late 2013. OS High Sierra 10.13.6. Processor 3.2 GHz Intel Core i5. 16 GB memory.

    This problem started with IDCC2019. I link to .csv for data merge. When exporting to PDF, I choose a record range – for example 1-1000. In the PDF result, the first page is not the first record. It is a random record in the middle – for example, 319. It merges records 319-1000. Then the remaining pages of the 1000 page output are not populated – in the…

    19 votes
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    8 comments  ·  PDF Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 14.0.3

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 14.0.3
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

  15. Non-Printing Layers in Italics

    InDesign no longer italicizes the name of non-printing layers in the layers panel. This made a scan of which layers were printing or non-printing quick and easy.

    With the 2018 update, it seems like non-printing layer names just display as a SLIGHTLY lighter weight of the standard layer name type, making it hard to tell which layers are doing what at a glance.

    An update that clearly demarcates non-printing layers would be appreciated.

    19 votes
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    3 comments  ·  UI  ·  Flag idea as inappropriate…  ·  Admin →
  16. New defined Character Color in Paragraph Style not visible


    1. Version of Adobe InDesign, InCopy or InDesign Server
      Adobe InDesign CC Version 2017.1 Build 12.1.0.56
      MAC OS X Yosemite 10.10.5


    2. Steps to reproduce the issues
      Create a new Paragraph Style
      Go to Character Color tab
      Create new color with a double click in the black square
      Define some values for C/M/Y/K and click OK


    3. Expected result
      The new color shoud show up at the end of the existing color list


    4. Actual result
      The new Color don’t show up
      After changing to another tab and back the color show up


    5. Test file, screenshot, video or GIF capturing the issue (optional)
      Video…

    19 votes
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    5 comments  ·  Styles  ·  Flag idea as inappropriate…  ·  Admin →

    The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
    Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

    If you face any problems with the new update, do let us know in the comments.
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

  17. Export PDF, cannot cancel background task

    Sometimes, there is no way to cancel a background pdf export task.

    No way to close the document either, only hard quitting works.

    19 votes
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    12 comments  ·  PDF Export  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your support. The issue is now fixed in the latest update of InDesign.
    Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

    If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

    Let us know your feedback in the comment section.

    Thanks,
    Abhinav Kaushik
    InDesign Team

  18. Color Settings Not Sticking

    Upon updating to InDesign 2019 (14.0) my color settings are no longer retained.

    As soon as I quit the app and restart the color settings go back to "Emulate Adobe InDesign 2.0 CMS Off"

    I have reinstalled the app.
    I have wiped all settings.
    I have cleared the Adobe Color Cache folder.

    18 votes
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    19 comments  ·  Graphics/Images/Assets  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your patience all this while.
    This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

    Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
    Do let us know in the comments, if you face any problem with the new update.

    List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

    Regards,
    InDesign Team

  19. Shortcuts and keyboard keys stop working.

    CC2018, Windows 10, latest update as of 01/18/18, x64 system with 12GB RAM. I often have to close and reopen documents or InDesign itself for shortcuts and some keys to work. There does not seem to be a common cause or specific file(s) that sets it off and it may or may not happen to all open documents if more than one is open. Generally closing the document and reopening it helps, but there have been times where I have to restart the program for anything to work. The issue includes any shortcuts and sometimes keys such as the arrow…

    18 votes
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    48 comments  ·  Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
  20. Cannot resize Epub Interactivity Preview panel

    I can not resize the Epub Interactivity Preview Panel at all.
    I am using the latest InDesign CC 2018.

    SWF Preview panel is fine.

    18 votes
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    21 comments  ·  ePub/HTML/Publish Online  ·  Flag idea as inappropriate…  ·  Admin →
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