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[ID-4257184]InDesign 2025(v20.0) Performance issues: Delay or beach balls on basic operations

Problem: 

InDesign Performance issues: Delay or beach balls observed on basic operations on Macintosh

Steps to Reproduce:

  • We have reproduced one scenario in which the existence of the Documents Font Folder and Contextual Task bar results in some slowness.
  • Other workflows causing slowness are being investigated - No reliable reproducible steps

Impacted workflows:

  • Switching to InDesign
  • Open/Closing of Document
  • Edit/Scroll/Copy-paste/Highlight operation on Text
  • Text disappears, illustrations disappear
  • Imported or added text turns black until a style is applied.
  • Font menu highlight not following my mouse movement
  • Text will not change fonts until I click the mouse inside or outside the text box.
  • Resize a document window, the corner flies below the screen border
  • Click or Drag of the mouse
  • Switching between tools
  • "Waiting for UXP plugins to finish up remaining tasks."

Workaround:

  • Disable Contextual Task Bar or remove Documents Font Folder
  • Close the MAGNET application
  • Revert to InDesign 19.5, No performance lag is observed.
  • Restarting the machine and trashing the preferences seems to resolve the issue temporarily
  • Disabling any font manager software seems to resolve the issue. One customer confirmed that disabling "Rightfont" resolved the issue.
  • Uninstall-Reinstall seems to resolve the issue temporarily
  • Turn off Preflight seems to resolve the issue temporarily

Note:

  1. The issue seems to be specific to the MAC platform only. Impacted macOS (Sequoia, Sonoma, Ventura(maybe), Monterey)
  2. The issue seems to be specific to the MAC devices
    • Apple MacBook Pro M1/M2/M3
    • Apple MacBook Air M1/M2/M3
    • Apple Max Studio M1/M2/M3
    • Apple Mac mini M1/i7 Intel
  3. The issue exists for both old and new documents

Additional information needed:

  1. Are you opening the indd documents from the folder containing the Documents Font Folder?
  2. Is the "Contextual Task bar" shown? If yes, Disable it from "Window->Contextual Task bar"
  3. Screenshot of Memory usage while the issue is observed
  4. Please follow the below steps for InDesign 20.0.1.32 and InDesign PR 20.1.066 on Macintosh
    • Open Terminal in full-screen mode
    • Drag the InDesign application on the terminal (e.g. "/Applications/Adobe\ InDesign\ 2025/Adobe\ InDesign\ 2025.app/Contents/MacOS/Adobe\ InDesign\ 2025")
    • Copy the logs when you start facing the slowness in a text(.txt) file. Share the file with us at sharewithID@adobe.com.
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Yvonne Hubner shared this idea  ·   ·  Report…  ·  Admin →
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Available in Prerelease Builds  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded  · 

We've just posted the latest InDesign PreRelease Build (20.1.0.70) in which we have done some performance improvements. We've also got this build validated by a couple of our Pro users and we believe that the Performance issue is fixed in this build.


We would like you to verify this new PreRelease build (available from the Adobe Creative Cloud Desktop App) and let us know if the performance issues that you were experiencing have got resolved with this build.


If you are not part of InDesign's Prerelease program and would like to join and try out the latest Prerelease build, do the following:


* Go to https://www.adobeprerelease.com/

* Sign in with your Adobe ID (the Email ID associated with your Adobe account)

* Select ‘Available Programs’

* Find ‘InDesign Prerelease’ and click ‘Join’

* Once you’ve joined, go to the Creative Cloud Desktop Application on your machine, click on 'Apps' in the section on the left

* Select the 'Pre-release' tab – there you will find the InDesign (Prerelease) build

* To check the Build number of the Prerelease build, hover the cursor over the name – you will see the Build number 'v20.1.0.070'

* Select ‘Install’.


Please let us know what you find. Based on your positive feedback, we'll make this fix available in an upcoming Release version of InDesign.


Looking forward to hearing your feedback on this new PreRelease build.


Thanks,

Adobe InDesign team

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  • Elizabeth commented  ·   ·  Report

    Zia, you're a lifesaver. Thank you.

  • Richard Larson commented  ·   ·  Report

    Went to Prerelease as instructed and there was no InDesign Prerelease. Only an Illustrator prerelease. Followed instructions from comment below . . . still no Indesign Prerelease update. Could it be expired and on its way for an actual update?

  • Zia commented  ·   ·  Report

    Since I didn't know how to find this - Im just going to post this info.

    You have to go to the Adobe Prerelease website and join the InDesign prerelease.

    Then it adds a "pre-release" tab in your creative cloud window.

    If you don't see InDesign there after you have done this - go to the top right corner of the creative cloud window where it says "installed apps". Click on the 3 dots and select "check for updates" and then it will appear with any other prerelease apps you may have.

    I haven't installed it yet but that how you can get it to show up in the main Creative Cloud App launch window.

    Hope this helps.

  • Zia commented  ·   ·  Report

    Is it the Indesign "Beta" version you are referring to?
    Can someone from Adobe please give us the specific steps to find this pre-release of InDesign in the creative Cloud app?

  • Zia commented  ·   ·  Report

    How do i find this pre-release to test it out?

  • Mr.Coffee News commented  ·   ·  Report

    Same here in Canada. No InDesign prerelease on the site. Only Illustrator.

  • Anders commented  ·   ·  Report

    Go to the help menu and look for updates. That worked for me.

  • Anders commented  ·   ·  Report

    Latest preview version is 20.1.0.70 and the problems are fixed for me. I've been able to try it for two days now. I don't know if the beta 20.1 also is also working.

  • Adam Smith commented  ·   ·  Report

    The PreRelease Build (20.1.0.70) seems to have fixed the lag and beachball problem for me. I will continue to use it and advise if it recurs again.

  • David commented  ·   ·  Report

    I really wonder if anyone from Adobe is reading this and really trying to solve this problem. The new version of inDesign is almost unusable due to the endless lag.

  • Todd Smith commented  ·   ·  Report

    This could possibly be related to Preflight constantly checking the document. I was having trouble opening a document when I got this system out of memory message (see attachment) Look at how much memory InDesign is using! As soon as I turned Preflight off the problem went away.

  • Mario Barbati commented  ·   ·  Report

    To date Indesign 2025 on my Macbook pro M1 MAX is totally unusable, Hiding the task bar or deleting the font folder is useless, the bug still persists.
    I'm not able to produce a log, I drag the application on terminal but nothing happens

    I'm facing serious working issues so please fix it asap

  • Anders commented  ·   ·  Report

    Here is a clip of the app switch problem I described earlier.

    I Command Tab over to InDesign. When I click the menu I'm back on the desktop.

    Watch when I wait before clicking. It takes 2-3 seconds before it says InDesign next to the Apple.

  • Anders commented  ·   ·  Report

    I don't understand the instructions from Adobe about the log file. I'm a graphic designer and not a developer.

    I've had serious problems with InDesign 2025 since it was released. I am now on a new Mac mini M4 and I did NOT clone my user from my old iMac. So it's a fresh install of everything but InDesign immediately became sluggish.

    Here are two clips.
    1. Link.mp4 – shows that it takes 4 seconds to make a link active in the Links panel. The same sluggishness affects all other actions as well.
    2- Hide and show.mp4 – Here I hide InDesign with Option Click on the desktop. Then I Command Tab to show it again. Every other time the document takes 2-3 seconds before showing. The other time the document shows up immediately.

    I have a third hide and show case but not on film. I Command Tab to InDesign and directly click something in the menu, to open a file for example. But then I'm back on the desktop. When inspection what is happening I can see that the name InDesign next to the Apple isn't showing up until after 2-3 seconds, but the panels do. So I think I've switched to InDesign and start interact with it, but MacOS thinks I'm still active in the desktop so my click moves me back there. It's happened 100 times since InDesign 2025 was released.

  • Amy commented  ·   ·  Report

    I'm experiencing the same issues only none of the listed workarounds have helped. It's very frustrating as I am a graphic designer and the 2025 update is so slow it is unusable but I have to push through anyways because I have jobs to get out. However, a 15 minute project turns into an hour when every movement I make has to load and that is not acceptable for the company or my customers. I tried to uninstall and go back to 2024 but not only are the projects I started in the 2025 version "not compatible" with the 2024 version but now the 2024 version is just as slow and crashes constantly. When will this issue be addressed by Adobe?

  • Malcolm Horner commented  ·   ·  Report

    Im on a M1 macbook, OS and all Apps always up to date. 2025 INDD is impossibly slow. I have to stay with 2024, which was totally fine.

    I was hoping the problem would be rectified by now, it is a real impediment to work

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