Major System Font Issue!
WHAT THE FONT!?!
Our publishing company recently ran the InDesign update (to 15.0.2) and have discovered some major font issues. I have narrowed it down to InDesign 15.0.2, macOS Catalina 10.15.3, and Suitcase Fusion 21.0.0. I actually don't think Suitcase has too much to do with this, because the problem occurred after the InDesign update, but it's our font management software so I'm including it. Basically it appears system fonts have become problematic with InDesign. Packaged files are suddenly showing up with lots of the dreaded pink. I have tested about everything I can. I even created some very simple type only files that are having system font issues as well. Sometimes the document will open ok and the fonts will appear fine. Then when I go to export, the system fonts turn pink. Sometimes the file can't open the fonts at all and they start out and remain highlighted pink. Other times it will open but them shut off a few seconds later. It's only happening with system fonts. I have included screen shots for reference. I hope this issue can be fixed asap because it's font chaos over here! Thank you.
We are working on finding a fix for this issue.
Adobe InDesign team
Interesting... I just tested Matt's suggestion about selecting the text and reselecting the current color, and magically every Avenir font in the file was ok. This was on a problem file that has been giving me Avenir issues for a while now. Great idea, Matt!
Very confused. I'm encountering the same issue and have been following this thread fro a while now, but I just found a weird reaction/possible fix? After highlighting the affected text, I picked the same color it was supposed to be (select red text and make it red again) and it magically relinked. I don't know if this works for anyone else, but it's better than praying to some eldritch god for a solution.
Sean Morgan commented
We are experiencing the same issue constantly. When the document is first opened, the dreaded "Missing Original Version (1 of XX)" pops up. It says the fonts are missing, but after you hit the "Cancel All" or "Next >>" button the fonts that were originally missing are not used in the document (Type -> Find/Replace Font...). It's very frustrating at the moment.
macOS Catalina 10.15.5, Adobe InDesign 2020 15.1.1, Suitcase Fusion 21.1.1
Rosie Edwards commented
I'm on 10.14.6 Mojave on a brand new iMac, but still but experiencing these exact same problems with Avenir this morning. Wanted to add to the comments that it hasn't been fixed.
When exporting to PDF it sometimes knocks out the font and becomes glyphs and highlighted pink or it starts out okay when opening a document but then suddenly becomes glphs/highlighted pink. Or when initially opening document it doesn't work so close it down and open it up and it works again. Doesn't seem to matter if I have Suitcase Fusion open or not.
Hocus Ali commented
Exactly the same issue here. Seems to be just Avenir font family at the moment, but problems are identical to those you've listed. InDesign making life difficult - once again...
Same issue 15.1.1 on Catalina. Very frustrating.
Same 15.1.1 I'm literally crying.
Jennifer Mendenhall commented
Same complaint. Still not fixed in version 15.1.1 as of today. Intermittent issues. Upon opening some files, text appears as glyphs. When the file is closed and reopened it typically fixes it. Just today, I started having the same problem while working in a file. Closing and reopening fixed the problem, but while working several times I had to close and reopen. Please look into this!
This has not been fixed, running InDesign 15.1.1 on Macbook Pro OS 10.14.6. System fonts (such as Avenir Next) are activated and functioning properly and then suddenly displaying random glyphs in an InDesign document instead of the actual typeface. Please fix!
Sarah Flickinger commented
SO IRRITATED! NOT FIXED! I prepared rack-cards and are print ready. Updated to the 15.1.1 version and none of the fonts are accepted/recognized. EVEN when they appear in the drop down. Now my text doesn't show up. I actually re-installed an older version so I could at LEAST access fonts that version accepted as this job needs to go out ASAP. even though it is tedious- at least it WORKS!
I just had this same issue. Someone recommended deleting the fonts folder in the Collect For Output folder of your document. I did that, opened the file and it worked perfectly. Great save as I have 35 brochures designed with Avenir as the main font.
Mac OS Mojave
Herman Smith commented
This is ridiculous.... I don't understand how InDesign can have 3 updates (one even a hot fix) and this still hasn't been resolved.
Just because it's flagged as fixed doesn't mean that it actually is.
PLEASE EXPEDITE as it is tedious opening, closing and reopening files hoping to get the fonts to stay on, especially the Avenir family.
macOS Mojave 10.14.6
No not fixed. Definitely not fixed. My Helvetica Neue won't work - I have to send a job to print this morning.
EDIT FOR ALL THE OTHER PEOPLE WHO ARE DESPERATE FOR HELP: It seems to only happen when the file is packaged in a folder ready for print. Try creating the PDF before packaging and it may work for you like it has me.
Herman Smith commented
Still not fixed for me either. InDesign 15.1 on macOS Mojave 10.14.6.
This is not fixed. Still having this issue with Helvetica Neue in v15.1. When I open my file it seems OK but when I try to export it tells me the font is not found and can't replace with the Helvetica Neue I see on the list... doesn't do anything.
I saw that InDesign 15.1 came out today and updated to it, but I still had the problem with InDesign not finding a font family I use all the time. Out of frustration, I contacted Adobe support and was told that since the font was not an Adobe font, I should contact the font maker. I knew there wasn't a problem with the font because the font worked fine in the latest PhotoShop 21.2.0 which I installed today, and it worked fine in all my other applications.
I checked my InDesign setup and saw that I had the font Iowan Old Style.ttc in both the Adobe InDesign 2020->Fonts folder and the Library->Fonts folder. I removed the copy from the Adobe InDesign 2020->Fonts folder, restarted Adobe InDesign 15.1, and the problem with InDesign not finding the font went away. I am relieved because I use that font in hundreds of documents, and if InDesign could no longer find the font, I was looking at finding an alternative to using InDesign.
InDesign versions up through 15.0.1 had no problem dealing with a font being in more than one folder, but starting with version 15.0.2, InDesign, including version 15.1, couldn't handle the setup.
So, if you are having the similar problem, you might check to see if you have the font(s) InDesign can't find in more than one Font folder on your system.
I am using InDesign 15.1 on a MacBook Pro running MacOS 10.15.5.
Alexis Mazon commented
The issue is still not fixed. I've upgraded and still can't seem to use Helvetica. I was on chat with support for 4 hours yesterday and wasn't helped. MacOS 10.14: Mojave- 2018. InDesign V15.1.
Issue not fixed! Helvetica works, but Helvetica Bold and Bold Oblique do not. Nothing but pink and frustration.
No, not fixed. No change at all.
The issue has not been fixed, BUT it seems to mostly happen to me AFTER I use the File/Package feature. If I open the file after that I start to get folders with the same name (but only with the "Document" fonts inside) and keeps duplicating every time I open the same file until I quit Indesign. If I open the Indesign file inside that packaged (or any packaged folder) I get the same fonts issues (messages that avenir or other fonts won't work unless I do multiple re-opens) Consequently, I am not packaging files (which is NOT optimal in my work). Oddly, it does somewhat seem to resolve if I delete the fonts folder inside the packaged file. At any rate, it's NOT fixed in 15:03