Major System Font Issue!
WHAT THE FONT!?!
Our publishing company recently ran the InDesign update (to 15.0.2) and have discovered some major font issues. I have narrowed it down to InDesign 15.0.2, macOS Catalina 10.15.3, and Suitcase Fusion 21.0.0. I actually don't think Suitcase has too much to do with this, because the problem occurred after the InDesign update, but it's our font management software so I'm including it. Basically it appears system fonts have become problematic with InDesign. Packaged files are suddenly showing up with lots of the dreaded pink. I have tested about everything I can. I even created some very simple type only files that are having system font issues as well. Sometimes the document will open ok and the fonts will appear fine. Then when I go to export, the system fonts turn pink. Sometimes the file can't open the fonts at all and they start out and remain highlighted pink. Other times it will open but them shut off a few seconds later. It's only happening with system fonts. I have included screen shots for reference. I hope this issue can be fixed asap because it's font chaos over here! Thank you.
The fix for this issue is now available in the latest update of InDesign – version 16.1
Please update to this version to get the fix.
Adobe InDesign team
David B commented
Indesign 16.2.1. Mac Catalina 10.15.7
This seems to happen frequently to me.: I have one indesign document open and all fonts are available and recognized. I will copy and paste the text box into a new InDesign document and the font shows up missing/highlighted! Very frustrating!
Thoughts/solutions much appreciated!
My fonts don't disapear but when I open files I did not create the fonts used are changing to another font...
These strange things happened 25 years ago... but I didn't expect them to appear now
Luckily I saw it before it got printed, but now I have to change and check a complete brochure
This is most definitely NOT fixed. Come on Adobe!! How are we supposed to work?
I am up to date with InDesign, I am also using Suitcase Fusion 21.3.0 (though, annoyingly, CC takes over, which I suspect is the issue) and I am on Big Sur 11.4. Something has to give as I cannot get my work done.
If I open up Find/Replace Fonts I just see a spinning wheel on the font I need activated. It is working and fine in one open ID document but cannot be used in a different ID document?!?
Gilmar Filho commented
And we have no resolution at all? are all users who posted here having this problem? adobe is really leaving something to be desired ...
I'm continuing to have a similar problem, specifically with using Helvetica Neue - Bold in InDesign 16.1 on Mac Catalina. From what I understand, the Helvetica Neue.ttc font is a system font (perhaps installed by a Microsoft product on my Mac, thus a Windows font?) I've not had this problem in ID 15.x and earlier. Now, when I open any .INDD that uses this font, all the Bold text of this font simply is not displayed. I have no errors displayed nor "missing font" alerts, the text is just not displayed.
If I export a PDF of the .INDD, strangely, the bold text renders within the PDF - AND then it also all appears within the .INDD again, as normal. But when I save and close the .INDD, the problem is back when I open the file again. I know I can change to the more robust Helvetica Neue LT Std font family, but that presents its own problems for my saved INDDs (causing some missing fonts, issues with bullet and number characters, etc.) so that's a lot of tedious fixing I'd prefer to avoid.
Anyone else seeing this specific "non-displayed" text with Helvetica Neue Bold and ideas on how to fix it?
Still a very annoying problem
[ April 28, 2021, Big Sur 11.2 / 11.3, InDesign 16.1, FontExplorer X Pro 7.2.6 ]
Rae Jenkins commented
Omg this has just happened to me and it's APRIL 2021 -- SO IT IS NOT FIXED - my indesign is completely up to date -- WTF is going on!!!!! What the **** am I supposed to do now? This is my livelyhood for crying out loud.
THIS IS MADDENING! Why isn't someone attending to this and notifying us of what's happening and how soon we can expect it to be fixed? I'm in 16.1 and having this problem constantly.
I'm beyond furious. I am a freelance book designer wasting time going around in circles. And, no, the updates DON'T fix it. My clients have books going to press and this is holding up critical deadlines and reflecting on ME when it's not my fault. Do Adobe REALLY want us all to down tools and stop paying?
Stein T commented
This issue has not been resolved with update 16.1. Im having the same problem. Please sort this out!
Same issue on update. Every single time Adobe! You release an update to address things nobody is asking for and ***** up something that was never broken. Quit letting your sales team drive development.
Nick Joyce commented
This is still not fixed. Running 16.1. Fonts just disappearing.
Subscription software should not have this kind of MAJOR BUG!
Am having this issue too. One document I have open recognises the font installed. The other document that's open doesn't (even though they're the same font) – not even in the font menu selection. Don't have time to faff with workarounds, Adobe. Or making new files (especially if getting templates that have already been set up by other designers in team). Ridiculous, this issue seems to have been happening since 2018.
Laura S. commented
I had the same problems on multiple projects in the last days since I upgraded to 16.0 (I had to since I received a file from that version, and now same goes for the previous one). Fonts are activated on CC desktop and online page but still not showing on Indd (it doesn't "find them on pc").
Upgrading to 16.1 did absolutely nothing, I also logged in and out of cc multiple times and also rebooting etc and lost many hours because of this.
This is a major problem, and given the fact that I'm a paid-not-so-well-freelancer but paying every month my fair share of money to be able to work this is becoming truly frustrating.
This is still an issue for me, I'm having to copying all text from a large document into a new one because of project turnaround time.
InDesign 2021 simply will not recognise an open type font that has been installed on my machine for years and one that I have been using for our branded documents across other versions of indesign. Restarting my computer last week and getting the document exported before Creative Cloud sync worked but not today. Please fix urgently!
This issue has not been resolved with update 16.1. Im having the same problem, only having to revert to use previous versions. Please sort this out!!!
I'm trying to change fonts in ID 2021 and the menu says the font is the newly selected one, but no amount of forcing changes to the font styles makes them change! HELP
Had the exact same problem using newly packaged documents, system font (Baskerville) and Font Book- I've upgraded to v 16.0.2 and it seems to have fixed it. I was able to open those packaged documents and export them without the dreaded pink text. Frustrating me for hours before hand.
WTF, why hasn't this been fixed yet?!? It's INDESIGN...FONTS...major. I have so many Corona Virus instruction inserts to pass on to government agencies, but can't because of fonts. Ridiculous. Work is done, but can't do a thing about it.