Major System Font Issue!
WHAT THE FONT!?!
Our publishing company recently ran the InDesign update (to 15.0.2) and have discovered some major font issues. I have narrowed it down to InDesign 15.0.2, macOS Catalina 10.15.3, and Suitcase Fusion 21.0.0. I actually don't think Suitcase has too much to do with this, because the problem occurred after the InDesign update, but it's our font management software so I'm including it. Basically it appears system fonts have become problematic with InDesign. Packaged files are suddenly showing up with lots of the dreaded pink. I have tested about everything I can. I even created some very simple type only files that are having system font issues as well. Sometimes the document will open ok and the fonts will appear fine. Then when I go to export, the system fonts turn pink. Sometimes the file can't open the fonts at all and they start out and remain highlighted pink. Other times it will open but them shut off a few seconds later. It's only happening with system fonts. I have included screen shots for reference. I hope this issue can be fixed asap because it's font chaos over here! Thank you.
We are working on finding a fix for this issue.
Adobe InDesign team
I've been using Adobe products since they first appeared and this is the WORST bug ever...
EVERY. SINGLE. TIME I open a document I get this message - despite the font being loaded and available to other applications... and EVERY. SINGLE. TIME I generate a pdf the font unloads itself and I have to go to Suitcase and reactivate Helvetica Neue Medium ... which given that every day I am creating and generating technical documents is a massive reduction in productivity and stress I and other designers do not need... it started on one of the updates a few months ago - but I can see other users have experienced it for a while... GET IT FIXED.
Any movement on this issue? As a designer we have to adhere to brand standards for our clients. You know this of course, but this seems insanely critical to fix.
Like, by critical I mean my work has come to a screeching halt because Indesign does not recognize installed fonts.
I have never in 25 years posted a comment until now. This is really bad.
Any ETA on a fix? v15.0.3 did not fix the issue. Anyone have a workaround? I've exhausted all avenues.
15.0.3 did not fix the issue. Avenir is our corporate font like many of the others have noted. What is the status of the fix? This is causing major issues. Thanks in advance for your prompt reply!
It was after packaging that I experienced all of these font issues. Opening the idml and saving under a new name seemed to fix the issue. Worth a try! Not sure if this has already been mentioned. I'm still holding my breath!
I have been having issues with fonts since the most recent update for InDesign: 15.1.1. I've never had any issues worth contacting Adobe about, but since updating all my apps (when I went to InDesign's 15.1.1), I have had issues in Lightroom, Photoshop and InDesign. The particular issue with InDesign revolves around font's showing they are missing, when they aren't. I'm a stickler for packaging fonts and links, so I knew this was a problem with the software instantly. Upon first contacting Adobe about it, I was met with an unhelpful individual in the chat who despite my persistence told me nothing was wrong with the software and it was only an issue with the font. And they told me to contact the manufacturers of my fonts. I have a tendency to use Avenir for many projects, so while I had many files struggling with this font, there were others I had issues with. This problem is completely sporadic, and when I try to relink fonts, it shows they're right there in the software, but I'm still unable to link them. After discussing with another individual who was actually willing to assist, they discovered the issue was happening to others as well. I was told they're working on fixing this issue, but they said to post in this group, as well. I appreciate the assistance I found with the new individual and their help, but it does seem like the updates that happened all at the same time as Adobe's 15.1.1 has caused issues across the board.
With me, the problem is not nearly as severe with 15.1.1 as it was with the previous versions. It is still happening, but closing and reopening the InDesign document resolves the issue with unfound fonts.
What is odd is that the only app on my Mac (Catalina 10.15.6) that is unable to find fonts is InDesign. Why is that an expensive, subscription, professional app can't find fonts, when every other app can? It makes no sense.
It almost seems that InDesign purposely introduced the font problem to force users to only use Adobe Fonts.
Has this issue been fixed? I'm tired to get these missing fonts issue every time I open an Indesign file. It's like a nightmare!!! Btw I'm using ver 15.1.1 and regretting for updating my Indesign :(
Adobe, please fix it ASAP!!!
David Grooms commented
I'm also having major font issues. I've tried deleting my preference files and that seemed to fix the problem until I started resetting my panels and I can watch the fonts pop right out and the same font error window comes up.
This is a huge headache, as all of our documents have relied on this one font family for years.
SO I updated to InDesign 15.1.1 and now have crazy font problems. This font issue is really causing us major headaches. If I open InDesign and open a file I have no issues, but if I try to open another file, InDesign tells me half the fonts aren't available even though they are, and have been, installed on my system. Same thing if I open a packaged file from a client. If this is the first file to open after opening the app, no problems, but if try opening it without closing and reopening the app, half the fonts aren't recognized. Also have the same issue when trying to export to PDF. I get a message saying fonts aren't available. Never had this problem with previous versions. Getting extremely frustrated. I keep looking everyday in CC for an update that will fix this!!
Same problem here with the Helvetica Neue. indesign does not recognise the font.
Why does the fix take so long?
I didn't read all of the 129 comments but what I did read there is a reasonable amount of frustration. My workaround, again I didn't read everyone's comments so someone else may have suggested this too, is to use Avenir Book and add a stroke to it to make it bold. Then take your eyedropper and apply the style every where else you need a bold font in your document. I hope this helps. :)
Judy Miamis commented
PLEASE fix this! our corporate font is Avenir, all our InDesign documents are being hit with this font problem!
I am having the same issue with Avenir Book Oblique, Avenir Heavy and Futura Medium Condensed. These fonts are staples for all of my organization's publications. Attached is a small sample of the gibberish.
I see that Ravi from Adobe commented on June 29. Today is July 31 and my deadline is early next week.
Ravi, has the problem been solved? Do you have a workaround? Please advise.
InDesign 15.11 fails to consistently load Avenir Next Condensed Demi Bold and Medium faces. Unpredictable. Which means failure. Adobe: it is the “industry-leading layout and page design software” but the application will not find mac OS system fonts? What an utter disregard for your creative cloud customers.
Misery loves company. Glad to see I'm not the only one who's having these font errors. One minute the file opens and the font displays, minutes later the font error/the highlighting appears and I close InDesign, then a crash report dialog box appears. This is lame!!
Sean Morgan commented
Good morning. Are there any updates on the font issues we are all experiencing? If you need any more information or screenshots, please let me know.
Thanks for any information.
This is such a nightmare! Please let me know when this is fixed
joe d commented
What a waste of time. How can this be possible for a page layout program. Have spent may hours dealing with this issue with the same doc or different dodc over and over
It's always the same fonts that are not "missing" even though they are installed on my system (see screenshot) and were fine before we updated inDesign. I am currently on v15.1.1 using Catalina on a Mac. This does NOT happen to EVERYTHING I open though. When it does happen, I select "Skip" to avoid replacing fonts and close the document. I then reopen and it's fine. Adobe....please fix this sporadic issue!!
Same result, but with any font available locally and on typekit.