Major System Font Issue!
WHAT THE FONT!?!
Our publishing company recently ran the InDesign update (to 15.0.2) and have discovered some major font issues. I have narrowed it down to InDesign 15.0.2, macOS Catalina 10.15.3, and Suitcase Fusion 21.0.0. I actually don't think Suitcase has too much to do with this, because the problem occurred after the InDesign update, but it's our font management software so I'm including it. Basically it appears system fonts have become problematic with InDesign. Packaged files are suddenly showing up with lots of the dreaded pink. I have tested about everything I can. I even created some very simple type only files that are having system font issues as well. Sometimes the document will open ok and the fonts will appear fine. Then when I go to export, the system fonts turn pink. Sometimes the file can't open the fonts at all and they start out and remain highlighted pink. Other times it will open but them shut off a few seconds later. It's only happening with system fonts. I have included screen shots for reference. I hope this issue can be fixed asap because it's font chaos over here! Thank you.
The fix for this issue is now available in the latest update of InDesign – version 16.1
Please update to this version to get the fix.
Adobe InDesign team
Tamsin Wilson commented
Running 18.2.1 and still having this problem, two files open simultaneously; one sees the font and the other doesn't see the exact same font. Bjoern's solution (below) worked at first, now not working. Please help
I'm still experiencing this issue with Helvetica Neue Bold and I'm running version 17.2! The font file type I have from my client isn't accepted when trying the "Add fonts to creative cloud" workaround and I cannot see the text in my InDesign file. Is this problem still being addressed by Adobe??
We had big hopes that 2022 release would fix this issue but unfortunately it still persists.
However, after a long chat session with adobe support we would like to share a workaround that isn't really a long term solution but might work as a temporary fix for some users.
It seems like the adobe creative cloud type management is conflicting with the system installed fonts starting with release 16.x onward. We uploaded the font files to the creative cloud management ("Add fonts to creative cloud" tab in the desktop app) and then deleted the font files in the system folder (in our case windows 10). After that the fonts worked fine in adobe apps.
As mentioned, not really a great long term solution, as deleting the system font files means they can't be used in any other apps but it does the trick for now.
Hope this can help others with this frustrating bug.
jacqueline phillippe commented
(So far) I found something that is working.
I am running Big Sur and using InD 16.4.
I read in the Adobe CC font "how-to" section that if you place a copy of the font into the FONTS folder in the InD app folder, they will be accessible to InD.
It worked. The fonts are staying active. I exported to pdf and everything is intact. I also packaged the doc and the fonts came over to the packaged folder.
Hope this helps someone else!
I'm running InDesign – version 16.1 and STILL have this issue with AVENIR font. Being forced to substitute with the postscript version (soon to go away) as a stop gap. HELP! I use Font Explorer 7.2.6 and still using Catalina 10.15.7 OS.
Also started for us with Update to 16.x. 15.x is still displaying bold fonts fine. When opening the same files in 16.x the bold font just disappears. No Error messages or missing font note upon opening the file. When will this issue be fixed?
Its not fixed... It started with the update 16.4 for me.
David B commented
Indesign 16.2.1. Mac Catalina 10.15.7
This seems to happen frequently to me.: I have one indesign document open and all fonts are available and recognized. I will copy and paste the text box into a new InDesign document and the font shows up missing/highlighted! Very frustrating!
Thoughts/solutions much appreciated!
My fonts don't disapear but when I open files I did not create the fonts used are changing to another font...
These strange things happened 25 years ago... but I didn't expect them to appear now
Luckily I saw it before it got printed, but now I have to change and check a complete brochure
This is most definitely NOT fixed. Come on Adobe!! How are we supposed to work?
I am up to date with InDesign, I am also using Suitcase Fusion 21.3.0 (though, annoyingly, CC takes over, which I suspect is the issue) and I am on Big Sur 11.4. Something has to give as I cannot get my work done.
If I open up Find/Replace Fonts I just see a spinning wheel on the font I need activated. It is working and fine in one open ID document but cannot be used in a different ID document?!?
Gilmar Filho commented
And we have no resolution at all? are all users who posted here having this problem? adobe is really leaving something to be desired ...
I'm continuing to have a similar problem, specifically with using Helvetica Neue - Bold in InDesign 16.1 on Mac Catalina. From what I understand, the Helvetica Neue.ttc font is a system font (perhaps installed by a Microsoft product on my Mac, thus a Windows font?) I've not had this problem in ID 15.x and earlier. Now, when I open any .INDD that uses this font, all the Bold text of this font simply is not displayed. I have no errors displayed nor "missing font" alerts, the text is just not displayed.
If I export a PDF of the .INDD, strangely, the bold text renders within the PDF - AND then it also all appears within the .INDD again, as normal. But when I save and close the .INDD, the problem is back when I open the file again. I know I can change to the more robust Helvetica Neue LT Std font family, but that presents its own problems for my saved INDDs (causing some missing fonts, issues with bullet and number characters, etc.) so that's a lot of tedious fixing I'd prefer to avoid.
Anyone else seeing this specific "non-displayed" text with Helvetica Neue Bold and ideas on how to fix it?
Still a very annoying problem
[ April 28, 2021, Big Sur 11.2 / 11.3, InDesign 16.1, FontExplorer X Pro 7.2.6 ]
Rae Jenkins commented
Omg this has just happened to me and it's APRIL 2021 -- SO IT IS NOT FIXED - my indesign is completely up to date -- WTF is going on!!!!! What the **** am I supposed to do now? This is my livelyhood for crying out loud.
THIS IS MADDENING! Why isn't someone attending to this and notifying us of what's happening and how soon we can expect it to be fixed? I'm in 16.1 and having this problem constantly.
I'm beyond furious. I am a freelance book designer wasting time going around in circles. And, no, the updates DON'T fix it. My clients have books going to press and this is holding up critical deadlines and reflecting on ME when it's not my fault. Do Adobe REALLY want us all to down tools and stop paying?
Stein T commented
This issue has not been resolved with update 16.1. Im having the same problem. Please sort this out!
Same issue on update. Every single time Adobe! You release an update to address things nobody is asking for and ***** up something that was never broken. Quit letting your sales team drive development.
Nick Joyce commented
This is still not fixed. Running 16.1. Fonts just disappearing.
Subscription software should not have this kind of MAJOR BUG!
Am having this issue too. One document I have open recognises the font installed. The other document that's open doesn't (even though they're the same font) – not even in the font menu selection. Don't have time to faff with workarounds, Adobe. Or making new files (especially if getting templates that have already been set up by other designers in team). Ridiculous, this issue seems to have been happening since 2018.