7773 results found

1. Flashing screen

   When trying to open Illustrator AND InDesign, the "new document" window that automatically pops up is white and just flashes on and off the screen. If I try to click out of the screen, it closes the whole program. I can't access any of my files.

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   5 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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2. Drop-down menu options not highlighting

   Visual feedback of selected item works when moving down through list using Down Arrow Key. Visual feedback does not work when moving back up through the list using Up Arrow Key. It will select the correct item, it just doesn't show that the correct item is currently highlighted.

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   8 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  Abhinav Kaushik responded

   The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
   If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
   Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

   If you face any problems with the new update, do let us know in the comments.
   https://helpx.adobe.com/indesign/kb/fixed-issues.html

3. AIGPUSniffer quit unexpectedly every time I launch Indesign CC 14.0.1

   I am using Indesign CC14.0.1 on a MAC - OS Mojave V 10.14.1
   Whenever I launch Indesign I get a crash pop up saying AIGPU Sniffer has quit unexpectedly.
   Indesign is fine to work in however I am fed up with this AIGPU issue coming up all the time and don't know if it is effecting anything else?
   I've had loads of issues with the latest CC - really not impressed Adobe! Any suggestions on how to stop this happening?

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   14 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Under Review  ·  Abhinav Kaushik responded

   Thanks for reporting the issue to us. We are currently investigating the issue.

   Adobe InDesign Team

4. Import PDF Comments not working correctly for Tables.

   PDF comment import not working accurately on tables

   1. ID 14 Mac
   2. Import PDF comments to layout including simple 2-column tables in which an entire row is marked as deleted/struck through
   3. Expected that the entire row would be deleted upon acceptance of edit via PDF Comments palette
   4. In fact Accepting edit only deletes the contents of the first cell of the row, leaving the orphaned data behind.

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   Under Review  ·  2 comments  ·  PDF Comments  ·  Delete…  ·  Admin →
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5. Effects not working correctly

   Some of the "effects" (inner glow, outer glow, basic feather, etc.) do not work as they are supposed to. For example, I cannot get the "outer glow" effect to apply only to text, it either applies itself to the whole object or it applies a very faint glow that can hardly be seen and that no amount of adjusting will fix (yes, I know that I have to choose "text" from the drop-down menu and unclick the effect for the "object"). And, just now (11/8/2018, 1:30 pm), I was trying to apply a gradient feather to just the "fill" of a text box and it did absolutely nothing. The box is still completely full of opaque color no matter what I do. Sometimes an effect will work in one area or section of my project and not in others. I like the effects, but I sure wish they worked more consistently.

   Some of the "effects" (inner glow, outer glow, basic feather, etc.) do not work as they are supposed to. For example, I cannot get the "outer glow" effect to apply only to text, it either applies itself to the whole object or it applies a very faint glow that can hardly be seen and that no amount of adjusting will fix (yes, I know that I have to choose "text" from the drop-down menu and unclick the effect for the "object"). And, just now (11/8/2018, 1:30 pm), I was trying to apply a gradient feather to just the "fill" of… more

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   5 comments  ·  Effects/Transparency  ·  Delete…  ·  Admin →
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6. Background Tasks Palette too wide

   The Background Tasks Palette is too wide compared to other palettes in the UI (MacOS).
   I dock several palettes together to save real estate on my monitor. When I focus on most palettes, the width is 240 pixels, but the Background Tasks palette can't be made narrower than 400 pixels – a 66% increase! If there was a reason to have this palette be so wide I'd understand the limitation, but most of the relevant information in that palette would easily fit within the 240 width.

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   0 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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7. Overall performance poor

   The program takes 3-4 minutes trying to launch, then quits, generating an unexpected error report. It does this 2 times again before it will open the 3rd time. Making it nearly 12 minutes before it is actually usable.

   Fonts: when a text box or text is clicked or selected, without exception, there is a long delay and spinning ball prior to being able to do anything with the text. Suitcase Fuision 19.1.1 is the font management program and they claim the problem is with Adobe.

   Paste in place: sporadically the "paste in place", doesn't work properly–both through key command and pull down menu. It pastes wherever it feels like, even after restarting sometimes, (which creates the delay again opening).

   Linking: often it will not automatically check folders for links, despite this feature being checked and relink to last location selected in preferences. Manual linking must be done. In books, this costs dearly in time lost.

   These may seem like small inconveniences, but when you are hammering through dozens of files a day this is incredibly time consuming and a huge waste of my time. Which is my billable time.

   It isn't the system or hardware; with the latest and greatest Mac, with a solid state drive and plenty of room to manoeuvre, it plows through massive AE files and can handle Maya files. There is something wrong that ID is requiring so much CPU to handle what it used to do in a snap. If that's what the issue is. I haven't a clue why it's performing so badly wit this last iteration.

   The program takes 3-4 minutes trying to launch, then quits, generating an unexpected error report. It does this 2 times again before it will open the 3rd time. Making it nearly 12 minutes before it is actually usable.

   Fonts: when a text box or text is clicked or selected, without exception, there is a long delay and spinning ball prior to being able to do anything with the text. Suitcase Fuision 19.1.1 is the font management program and they claim the problem is with Adobe.

   Paste in place: sporadically the "paste in place", doesn't work properly–both through key command and… more

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   1 comment  ·  Performance/Usability  ·  Delete…  ·  Admin →
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8. Crashing Indesign - Google Team Drive

   We are working with Google Team Drive and all Adobe programs.
   But lately we experience some trouble.

   The screenshots say that Indesign closed itself because of error.

   Hopefully someone can help us with this problem.

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   3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

9. Online Published Documents show a blank screen after clicking PDF download button.

   Online Published Documents show a blank screen after clicking PDF download button. Mac Safari & Chrome, Windows 10 & Chrome.

   https://indd.adobe.com/view/023d4ab5-2ffd-4a9c-9b15-cc64ef1d4c27

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   10 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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   Need More Info  ·  Abhinav Kaushik responded

   Thank you for reporting the issue. We need some information around the issue which may help us in narrowing down the root cause:

   1. Does it happen with the latest InDesign version 14.0.1 ?
   2. Is it document specific or happens with all the documents with PDF download capability ?
   3. Which type of accounts are you using : Paid or Trial or something else ?
   4. Please specify your Platform, OS version and Browser information

   A short video depicting the issue will be very helpful

10. Based-on Master Pages don't inherit Primary Text Frame

    When we create new documents with facing pages and Primary Text Frames on, new master pages are then created based on that original master page.

    I would expect them to inherit the same threading and Primary Text Frame designation as the original, but they don't. Only the text frame on the right hand master page is designated as part of the primary text flow, and the frames are no longer threaded. Designers have to check every based-on master, re-designate the primary text flow, and re-thread the frames.

    The steps to reproduce are:
    1. Create a new document with Facing Pages and Primary Text Frames enabled. The A-Master spread has primary text frames on each page, threaded together.

    1. Create a new master that is based on the A-Master. The new master spread only inherits the Primary Text Frame on the right hand page. The page on the left gets a basic text frame, and the frames are not threaded across the spread.

    When we create new documents with facing pages and Primary Text Frames on, new master pages are then created based on that original master page.

    I would expect them to inherit the same threading and Primary Text Frame designation as the original, but they don't. Only the text frame on the right hand master page is designated as part of the primary text flow, and the frames are no longer threaded. Designers have to check every based-on master, re-designate the primary text flow, and re-thread the frames.

    The steps to reproduce are:
    1. Create a new document with Facing Pages… more

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    Closed: Fixed  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    This issue was fixed in the March 2018 (13.1) release of InDesign. Please update your InDesign version to get the fix.

    You can also refer to the Release Notes which mentions the fix here: https://helpx.adobe.com/indesign/release-note/indesign-cc-march-2018-13-1-release-notes.html

    Thanks,
    Adobe InDesign team

11. Vector graphics randomly vanish upon transformation in high quality display mode

    If I have a simple InDesign document with a placed .ai or .pdf graphic, and set display quality to "high quality", then proceed to transform the frame using ctrl+shift+drag, the content of the frame will randomly disappear. To get it to display again I have to zoom in or out, or toggle between preview mode. Where multiple objects are on the page sometimes just the one I'm transforming will go, and sometimes others will vanish as well. See the attached video for a demonstration.

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    3 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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12. Cyan swatch when pasting text

    Cyan swatch won't go away. Delete it, change default paragraph shading, starting new document, evey time I paste text from another source (NOT Indesign - Acrobat, Word, plain text) the cyan swatch keeps reappearing. PLEASE fix this. Have upgraded to latest version and still won't stop.

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    3 comments  ·  Colors/Swatches  ·  Delete…  ·  Admin →
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13. shift key no longer works to gather objects into a group

    shift key no longer works to gather objects into a group

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14. Loading saved ase swatches come in wrong order

    This is driving me bonkers. I have a group of custom swatches that I use in InDesign. I have them in a specific order. then I "save swatches" and create the ase file. When you "load swatches" and bring them back in.. they are out of order. this Is new behavior. I have been ding this since CS6 and it was never an issue. They would load in the same order they were in when you saved them. I can load them out of order and then reorder them. with no document open and it will stay that way for future use as its supposed to. But If I want to share that swatch library with someone else. I would want them to be able to load it... and it be in the right order.

    Please explain why they are shuffling order on load.. this is a ridiculous problem to have.

    macbook High seirra 10.13.3 (17D102) - Most up to dat InDesign CC

    This is driving me bonkers. I have a group of custom swatches that I use in InDesign. I have them in a specific order. then I "save swatches" and create the ase file. When you "load swatches" and bring them back in.. they are out of order. this Is new behavior. I have been ding this since CS6 and it was never an issue. They would load in the same order they were in when you saved them. I can load them out of order and then reorder them. with no document open and it will stay that way for… more

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    7 comments  ·  Colors/Swatches  ·  Delete…  ·  Admin →
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15. alt text

    Also category: Accessibility

    I'm having a problem with the PDF tags when applying alt text to a group of items- a feature introduced in the most recent version of Indesign. Even though our articles panel shows separate articles, ALL of the content that comes AFTER a group tagged with alt text will have their exported tags all appear nested within that group as well, ignoring the structure set up in the Article panel. For example:

    Article 1

     Group with alt tag
    
          item in group
    
          Item in group
    
     more content
    

    Article 2

     Article 2 content
    

    Will in the exported PDF appear in the tag tree as:

    Article 1 span

     Figure with alt tag
    
          Item in group content container
    
          Item in group content container
    
          More content container
    
          Article 2 content container
    

    Article 2 span

     (empty- no tags or content containers in this span)
    

    Also category: Accessibility

    I'm having a problem with the PDF tags when applying alt text to a group of items- a feature introduced in the most recent version of Indesign. Even though our articles panel shows separate articles, ALL of the content that comes AFTER a group tagged with alt text will have their exported tags all appear nested within that group as well, ignoring the structure set up in the Article panel. For example:

    Article 1

     Group with alt tag
    
          item in group
    
          Item in group
    
     more content
    

    Article 2

     Article 2 content
    

    Will in the exported PDF appear… more

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    0 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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16. Hyperlinks not detected

    The "Convert URLs to Hyperlinks" function in the hyperlinks panel is not working properly in CC 2018. Not all the links are detected. There doesn’t seem to be any logic in which links are detected and which are not, it seems very random.

    7 votes

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    7 comments  ·  Others  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,

    I tried out with various hyperlinks and the function is working fine for me.

    Please try it out with the latest release and even then if you encountering the same issue,
    please provide sample documents with which you are facing the issue or just add a small video (on WeTransfer/Youtube/Dropbox) and share the link.

    Please do mention your machine configuration like OS, Locale.

    You can also send files/links directly to paawasth@adobe.com

    Thanks & Regards
    Payal Awasthi (InDesign Team)

17. Indesign CC 2017 does not accept color management

    Hello!
    I work on Mac with high Sierra 10.13.2 with adobe CC 2015, 2017 and 2018.
    I have been working with Adobe for 25 years and therefore know the subject color management settings & synchronization.
    In Photoshop I have a color set made up of ECI RGB and ISOcoated v2 and other parameters such as rel.fartric with TK, etc.

    Then I synced with the bridge the suite on this set. Photoshop and AI do not accept this set but InDesign does. The error message comes:

    "Some parameters of the color settings file could not be used. The default values ​​are used."

    I have created a new color set from Indesign with eciRGB v2 and ISOctd v2 and get the same problem as prescribed.

    Have already tried everything, even the whole Adobe cc package uninstalled and reinstalled again.
    It did not help. In the 2015er and 2018er version, the indesign color management works flawlessly. Only with the 2017er version hooks it. If you create a new document after restarting the program, it will always be created with sRGB IEC61966-2.1 and Coated Fogra39 (ISO 12647-2: 2004). Only when you go into the color settings, and unchanged with ok confirmed (the settings are all right in there with eci rgb and isocoated) created indesign the new documents with the eci rgb and isocoated v2 profiles. I will despair soon !!!
    There are no umlauts in the name in it. Have also tried several times to reset the profiles and save again. Then the error message always comes as described by clemens. Although it saves the file in the Setting folder, it does so in conjunction with the complete path.

    The file that Indesign stores as a color settings file is as follows:
    / Users / username / Library / Application Support / Adobe / Color / Settings / Test.csf
    (this long line is the filename !!!)

    The file was saved in the Settings directory under:
    / Users / username / Library / Application Support / Adobe / Color / Settings

    As already explained, the correct information under the color setting is in it, but after a restart of the program only active when you call color settings and again confirmed with OK. And only in Indesign 2017!
    If you open a new page right after the restart, ID will include the profiles sRGB IEC61966-2.1 and Coated Fogra39 (ISO 12647-2: 2004).
    When opening existing files, no message box appears on "Deviation from profile or policy".

    I have still tried the folder writing rights repaired or re-adjusted

    In addition, I have the plate still run on the first aid in the hard disk utility.
    Unfortunately, the error still exists.

    What I have to say about this problem is that this error exists in three workplaces.

    I think it's a bug in Indesign.
    Have already discovered 3 or 4 cases on the net, but also with older Indesign versions,
    but all with the same mistake. Unfortunately, there was nowhere a solution for it.

    Hello!
    I work on Mac with high Sierra 10.13.2 with adobe CC 2015, 2017 and 2018.
    I have been working with Adobe for 25 years and therefore know the subject color management settings & synchronization.
    In Photoshop I have a color set made up of ECI RGB and ISOcoated v2 and other parameters such as rel.fartric with TK, etc.

    Then I synced with the bridge the suite on this set. Photoshop and AI do not accept this set but InDesign does. The error message comes:

    "Some parameters of the color settings file could not be used. The default values ​​are… more

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    4 comments  ·  Colors/Swatches  ·  Delete…  ·  Admin →
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    Need More Info  ·  Abhinav Kaushik responded

    Thank you for reporting the issue. We need some information around the issue which may help us in narrowing down the root cause:

    1. Does it happen with the latest InDesign version 14.0.1 ?
    2. Is it document specific or happens with all the documents?
    3. Does it happen when you switch between Adobe applications in a specific order ?
    4. Please specify your Platform, OS version and InDesign version.

    A short video depicting the issue will be very helpful.

18. Presentation mode is not entering fullscreen and hiding the UI

    Using InDesign on Windows 10. Recently (perhaps with the last CC update to 13.0.1 x64?) preview mode is no longer working as expected.

    Whether using shift+W or via the menu, instead of full-screen document + black background (expected behaviour for Presentation mode), InDesign instead appears to be going into Preview mode, where the UI remains onscreen. The pasteboard is changing to black, however, the UI remains instead of full-screen mode.

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    5 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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19. CC library color swatches doesn't work with table cells.

    Applying a color from CC library to table cell does not work.

    Reproduce:

    1. Select a cell in the table
    2. Click on the color from the CC libarry

    Expected - cell (fill/stroke switchable by pressing X) is recolored to the clicked color
    Observed - nothing happens.

    7 votes

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    6 comments  ·  Colors/Swatches  ·  Delete…  ·  Admin →
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    Under Review  ·  Anasuiya Gupta responded

    Hi Dixy

    Thanks for reporting the issue.
    This is a known issue and is currently under review.

    Regards
    Anasuiya Gupta

20. Object Style Size and Frame Fitting bug

    Where is what I did:
    Create an Object style that has the size height and width set (I used 4x3in) AND the Frame Fitting Options set (I tried Fill Frame Proportionally with and without Auto-Fit). Import some photos. I did 4 at once and click-&-dragged them at different sizes. Frame size is correct, but frame fitting is ignored. It has to be applied manually after placement.

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    5 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    The issue has been fixed in InDesign 14.0.1