Bug details

Online Published Documents show a blank screen after clicking PDF download button.

Online Published Documents show a blank screen after clicking PDF download button. Mac Safari & Chrome, Windows 10 & Chrome.

https://indd.adobe.com/view/023d4ab5-2ffd-4a9c-9b15-cc64ef1d4c27

6 votes
Sign in
Check!
(thinking…)
Reset
or sign in with
  • facebook
  • google
    Password icon
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Christine Romanell shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for reporting the issue. We need some information around the issue which may help us in narrowing down the root cause:

    1. Does it happen with the latest InDesign version 14.0.1 ?
    2. Is it document specific or happens with all the documents with PDF download capability ?
    3. Which type of accounts are you using : Paid or Trial or something else ?
    4. Please specify your Platform, OS version and Browser information

    A short video depicting the issue will be very helpful

    7 comments

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      Submitting...
      • Tzeitel Sorrosa commented  ·   ·  Flag as inappropriate

        @Abhinav Kaushik

        We are having the same problem. Here's the scenario which we have:

        1. We published a document in "Spread" version. However, we would like the user to download an 8.5x11 document from this "Spread." Since there is no option to do this, we created a button on the "Spread" that takes you to ANOTHER published document (it's the same one except it's published as a "Single" Page) not a Spread.
        2. However, when you go to the second document (Single Spread) and click on "download/prInt" it opens a Blank screen and nothing happens.

        We are using:

        Indesign 14.01
        Google Chrome is up to date Version 71.0.3578.98
        OS Mojave 10.14.1

      • Tzeitel Sorrosa commented  ·   ·  Flag as inappropriate

        We are having the same problem. Here's the scenario which we have:

        1. We published a document in "Spread" version. However, we would like the user to download an 8.5x11 document from this "Spread." Since there is no option to do this, we created a button on the "Spread" that takes you to ANOTHER published document (it's the same one except it's published as a "Single" Page) not a Spread.
        2. However, when you go to the second document (Single Spread) and click on "download/prInt" it opens a Blank screen and nothing happens.

        Please advise.

      • Christine Romanell commented  ·   ·  Flag as inappropriate

        Download is doing blank for all our adobe publish docs on our website.

        We are using the latest version of InDesign 14.0.1.

      • Craig Milligan commented  ·   ·  Flag as inappropriate

        Problem for me as well. Trying to link directly to other PDF forms hosted on other parts of our website or state office of education site for our school counselors, so parents and students can fill out to submit and/or print.

        Just trying to get people to the right information with one click, not have to find the link to the forms.

      • Stu Arms (Adobe Campus Leader) commented  ·   ·  Flag as inappropriate

        The screen is a 403 HTML Security block... Thus restricting innovative teaching and Academic books and important referencing.. This could still be a big opportunity to enable creativity within higher education.. An example is my current Digital Media Masters Degree submission on Academic Publishing..

        Note embedded UI of the mediation downloads..

        https://indd.adobe.com/view/c11e14b4-1883-4bcf-b344-1ab5adf9bc2f

      Feedback and Knowledge Base