Bug details

Online Published Documents show a blank screen after clicking PDF download button.

Online Published Documents show a blank screen after clicking PDF download button. Mac Safari & Chrome, Windows 10 & Chrome.

https://indd.adobe.com/view/023d4ab5-2ffd-4a9c-9b15-cc64ef1d4c27

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Christine Romanell shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

Thank you for reporting the issue. We need some information around the issue which may help us in narrowing down the root cause:

1. Does it happen with the latest InDesign version 14.0.1 ?
2. Is it document specific or happens with all the documents with PDF download capability ?
3. Which type of accounts are you using : Paid or Trial or something else ?
4. Please specify your Platform, OS version and Browser information

A short video depicting the issue will be very helpful

9 comments

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  • Diane Burns commented  ·   ·  Flag as inappropriate

    To add to Jake's comment posted April 16, 2019:
    Please see his example at
    https://indd.adobe.com/view/d0302f86-52bc-4692-9330-b71ee7b1ecd0.
    Click on "Washdown System."
    Next click on either of the "SDS" buttons.
    In Safari or Firefox (Mac) the linked PDF displays. In Chrome, the user sees only a blank page.
    This means Jake could not use Publish Online for this project and had to go to a third party solution. Otherwise, Publish Online would have worked well.

  • Jake commented  ·   ·  Flag as inappropriate

    This is occurring with the latest version of indesign with my project as well.

    Using :
    Windows 10
    Chrome - Version 73.0.3683.103 (Official Build) (64-bit)
    Paid account - Indesign 14.0.2 x64

    It's a PDF load within Chrome issue. I've gotten it to open on a 1 page document by removing additional pages in a publish online document. Once I put back the other pages it loads a blank page when clicking on a PDF button. Note: I've Tested and it works flawlessly in other browsers.

  • Tzeitel Sorrosa commented  ·   ·  Flag as inappropriate

    @Abhinav Kaushik

    We are having the same problem. Here's the scenario which we have:

    1. We published a document in "Spread" version. However, we would like the user to download an 8.5x11 document from this "Spread." Since there is no option to do this, we created a button on the "Spread" that takes you to ANOTHER published document (it's the same one except it's published as a "Single" Page) not a Spread.
    2. However, when you go to the second document (Single Spread) and click on "download/prInt" it opens a Blank screen and nothing happens.

    We are using:

    Indesign 14.01
    Google Chrome is up to date Version 71.0.3578.98
    OS Mojave 10.14.1

  • Tzeitel Sorrosa commented  ·   ·  Flag as inappropriate

    We are having the same problem. Here's the scenario which we have:

    1. We published a document in "Spread" version. However, we would like the user to download an 8.5x11 document from this "Spread." Since there is no option to do this, we created a button on the "Spread" that takes you to ANOTHER published document (it's the same one except it's published as a "Single" Page) not a Spread.
    2. However, when you go to the second document (Single Spread) and click on "download/prInt" it opens a Blank screen and nothing happens.

    Please advise.

  • Christine Romanell commented  ·   ·  Flag as inappropriate

    Download is doing blank for all our adobe publish docs on our website.

    We are using the latest version of InDesign 14.0.1.

  • Craig Milligan commented  ·   ·  Flag as inappropriate

    Problem for me as well. Trying to link directly to other PDF forms hosted on other parts of our website or state office of education site for our school counselors, so parents and students can fill out to submit and/or print.

    Just trying to get people to the right information with one click, not have to find the link to the forms.

  • Stu Arms (Adobe Campus Leader) commented  ·   ·  Flag as inappropriate

    The screen is a 403 HTML Security block... Thus restricting innovative teaching and Academic books and important referencing.. This could still be a big opportunity to enable creativity within higher education.. An example is my current Digital Media Masters Degree submission on Academic Publishing..

    Note embedded UI of the mediation downloads..

    https://indd.adobe.com/view/c11e14b4-1883-4bcf-b344-1ab5adf9bc2f

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