1411 results found

1. InDesign crashes on launch in "PlugPlugOwl.dll"

   InDesign 2019 doesn't open after the first loading box on startup. I downloaded 2018, 2017 and 2015. 2015 is the only one that works at the moment but the others have the same issue.
   My computers processor is Intel Pentium 1.5 GHz
   I've attached the crash report.

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   9 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  Abhinav Kaushik responded

   Edit: This thread addresses the specific case of crash on launch due to issues with PlugPlugOwl.dll.
   If you are facing crash on launch please reach out to us on sharewithid@adobe.com
   Closing this thread.

   The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
   If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
   Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

   If you face any problems with the new update, do let us know in the comments.
   https://helpx.adobe.com/indesign/kb/fixed-issues.html

2. Bugs with Whitespaces in Justification’s Composer when work with Thai language and other issues

   As my report on bug with text wrapping in 2020 version (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/38998636-bug-with-world-ready-composer-when-use-space-like). Many of issues were fixed, but some still remain.
   .
   Before going to the issue in the title of the post, I want to specify some issue that doesn’t fix form my last report. If you see on the attachment img 02, you will see the issue about text encoding (it just only my suspicion) that happen when you just copy and paste text (specifically in Thai) form 2020 version to 2019 or to another text editor. After I had pasted text into TextEdit almost vowels and tone marks were changed into quotation marks that which made me suspicious about text encoding in that language. (You can find .txt example download link in PS.)
   .
   I do not know that this issue has a relative to the issue in question. The white spaces. As you can see in “img 01” in attachment (and on Indesign file) on the text where I high-lighted.
   .
   First, you can see white space play as a character in the beginning of the line, like other white spaces such as thin-space. And you also see, when applied paragraph with Adobe World Ready Composer, either single line and paragraph, spaces other than whitespace that insert form space bar play as character on the end of the line when you apply text justify. In an example I shown to you, en-space did not collapse. It stilled as a character.
   .
   Other than that, you can see the close parenthesis was sole wrapped into the next line, even it should stayed with the last word.
   .
   Nearly half year, after you had claimed that Indesign support Thai, I still cloud’t update into 2020 version because of all these fatal issues.
   .
   PS. You can download example Indesign file form https://www.dropbox.com/s/k08yqdio1cs3ttb/Test%20AW%20Folder.zip?dl=0
   and you can download “Copy And Paste Text form Selection Text.txt” from https://www.dropbox.com/s/8sxrh3kzkagi0fm/Copy%20And%20Paste%20Text%20form%20Selection%20Text.rtf?dl=0

   As my report on bug with text wrapping in 2020 version (https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/38998636-bug-with-world-ready-composer-when-use-space-like). Many of issues were fixed, but some still remain.
   .
   Before going to the issue in the title of the post, I want to specify some issue that doesn’t fix form my last report. If you see on the attachment img 02, you will see the issue about text encoding (it just only my suspicion) that happen when you just copy and paste text (specifically in Thai) form 2020 version to 2019 or to another text editor. After I had pasted text into TextEdit almost… more

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   0 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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3. InDesign window defaults fullscreen after escaping presentation mode

   When entering presentation mode (shift+w), and then escape, InDesign windows becomes fullscreen.

   When I come out of presentation view the window size gets forgotten and automatically becomes the size of my entire screen (very annoying to keep having to resize the window all the time, completely disrupts my work flow) It even cuts off the bottom tool bar, which I use a lot.

   I have an M1 Macbook, Indeisgn 17.4

   I have previously posted this and told that the issue was fixed. I followed all instructions and the issue is still there.

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   1 comment  ·  Others  ·  Delete…  ·  Admin →
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4. Holding Alt to zoom causes menu issues

   I'm surprised this hasn't been fixed since it's been an issue for an incredibly long time on Windows machines. Please add an option to zoom when scrolling without the need to hold the alt key. It causes navigation issues with the InDesign menu making navigation extremely clunky.

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   0 comments  ·  Accessibility  ·  Edit…  ·  Delete…  ·  Admin →
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5. drop shadow issues

   Hello!

   I'm trying to do an A3 poster with two layers:
   Layer one: A rectangle a white-black gradient fill and some line option and drop shadow applied.
   Layer two: Some text frames with white text with black strokes.

   When I add drop shadow to the text it looks just as intended on screen.

   But when I print it out on a big, expensive Samsung X7600 Series printer, I get a kind of gradient color in bottom of text frames. As if I had applied some color to the frame.
   (Please see the attached file "indd cc print screen".)

   I have made sure to just apply shadow to text in the effects dialogue.

   It does'nt seem to matter what changes I do.
   The printed result is the same as in the attached file "printed scanned".

   Same error when I export to pdf.

   Why, but why!?

   What am I doing wrong?

   I'm using Indesign CC, ver. 13.0.1 x64 on PC. Swedish.

   Very thankful for some help!
   And please forgive my english spelling.

   Regards!

   Thomas,
   Sweden

   Hello!

   I'm trying to do an A3 poster with two layers:
   Layer one: A rectangle a white-black gradient fill and some line option and drop shadow applied.
   Layer two: Some text frames with white text with black strokes.

   When I add drop shadow to the text it looks just as intended on screen.

   But when I print it out on a big, expensive Samsung X7600 Series printer, I get a kind of gradient color in bottom of text frames. As if I had applied some color to the frame.
   (Please see the attached file "indd cc print screen".)

   I have… more

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   5 votes

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   5 comments  ·  Effects/Transparency  ·  Delete…  ·  Admin →
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6. Spellcheck marking correctly spelled words as incorrect

   Using the most current version of CC ID
   I always have dynamic spelling turned on, and my dictionary is set to English USA, however, some files appear to have flagged correctly spelled words as incorrect, while other files appear to be normal. Screenshot examples, 'Dark' and 'Inspiration'.

   The issue seemed to come on randomly
   Saving as IDML does not fix the issue, nor does restarting the program

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   3 votes

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   1 comment  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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7. [ID-4206781]Text wrapping has changed to before 2019 use textFrame based indent

   To place a graphicItem with text wrap, it is not an object-based indent like 2020, but a text frame-based indent before 2019.

   1 Version
   16.0.1(macOS10.14/10.15.6)

   2 Steps to reproduce the issues
   1. Make TextFrame. To places graphicItem above the textFrame and set text wrap.
   2. The indent set in the textFrame does not take effect for the object for which wrap text is set like before 2019.

   3 Expected result
   Indent set in the textFrame does take effect for the object for which wrap text is set like 2020.
   Please refer below Community article.
   https://community.adobe.com/t5/indesignフォーラム/indesign2020ではできていた回り込み時のインデント設定の維持が2021ではなくなっている/m-p/11677071

   4 Actual result
   The indent set in the textFrame does not take effect for the object for which text wrap is set like before 2019.

   To place a graphicItem with text wrap, it is not an object-based indent like 2020, but a text frame-based indent before 2019.

   1 Version
   16.0.1(macOS10.14/10.15.6)

   2 Steps to reproduce the issues
   1. Make TextFrame. To places graphicItem above the textFrame and set text wrap.
   2. The indent set in the textFrame does not take effect for the object for which wrap text is set like before 2019.

   3 Expected result
   Indent set in the textFrame does take effect for the object for which wrap text is set like 2020.
   Please refer below Community article.
   https://community.adobe.com/t5/indesignフォーラム/indesign2020ではできていた回り込み時のインデント設定の維持が2021ではなくなっている/m-p/11677071

   4 Actual result
   The… more

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   21 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   Under Review  ·  amaarora responded

   Thanks for reporting. We will review it

   -InDesign Team

8. inDesign 16.1 - New version(s) do not keep color settings for documents

   Just one more thing to check EVERY time I look at the document.

   Reverts to ---- Emulate Adobe inDesign 2.0 CMS Off

   ISSUE
   A. Even after changing the Color Settings in an open document when I switch apps and come back the Colors Settings have reverted ---- Emulate Adobe inDesign 2.0 CMS Off ---- this is really, really annoying.

   B. Opening a document that had been saved in the current version - the Color Settings did not save with the document -

   ---

   I just made my regular preference without a document open - quit the program reopened -- the Color Settings defaulted back to the Adobe 2.0....

   HOWEVER that time the document I had switched and saved kept the Color Settings.

   Just one more thing to check EVERY time I look at the document.

   Reverts to ---- Emulate Adobe inDesign 2.0 CMS Off

   ISSUE
   A. Even after changing the Color Settings in an open document when I switch apps and come back the Colors Settings have reverted ---- Emulate Adobe inDesign 2.0 CMS Off ---- this is really, really annoying.

   B. Opening a document that had been saved in the current version - the Color Settings did not save with the document -

   ---

   I just made my regular preference without a document open - quit the program reopened -- the Color… more

   9 votes

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   3 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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9. [ID-4219732]Slow performance

   Lately InDesign is nearly unusable. Almost every action from selecting objects, resizing objects, or moving objects comes with a really slow reaction time. Even when clicking between panels in the toolbar there is a delay of about half a second.

   I have tried ruling out potential issues like updating graphic drivers and embedding all resources into the document. Nothing works it seems like the application is just unstable. Please advise, I love to work with indesign but this is overall a very bad user experience.

   50 votes

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   22 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Customer comments

   • InDesign lags when rearranging text boxes, adding image frames, adjusting frames that already exist
   • Selecting an item (e.g. text frame) in small and really uncomplicated documents has slight but very noticeable delays/lags, almost as if the click hangs and makes the item drag a little instead of just being selected.
   • Performance degradation is observed if more than 1 document is opened
   • Creating packages (File > Package) takes so much time – especially collecting image files into the Links-folder. This behavior is generally observed with Illustrator files.
   • Performance degradation is observed while working on indd document and not with the IDML of the indd document.
   • Lag observed for almost every action from selecting objects, resizing objects, or moving objects

   Troubleshooting steps tried to resolve issues

   • Disable 3rd party plugins - One of the customer has tried with Suitcase Fusion but there was no improvement in the performance.

   Workarounds

   • Change the name of the image folder to disable the dynamic links to picture.
   • Exporting the document to IDML and working on it. Once the document is saved, the performance degradation is observed.
   • Disabling network and internet helps in improving the performance.

   Next Steps 

   • Please provide the number of links in the document when you start facing performance issues
   • Does turning off Links panel help improve performance?
   • Where do you link image from Local/Network/Shared Drives(One drive, Drop box etc)
   • All the machines mentioned in the UserVoice thread are intel based. Performance for Apple Silicon/M1/M2 machines is way better than Intel machines. Is there any user who is using Apple Silicon/M1/M2 and facing performance issues.

   Customer comments

   • InDesign lags when rearranging text boxes, adding image frames, adjusting frames that already exist
   • Selecting an item (e.g. text frame) in small and really uncomplicated documents has slight but very noticeable delays/lags, almost as if the click hangs and makes the item drag a little instead of just being selected.
   • Performance degradation is observed if more than 1 document is opened
   • Creating packages (File > Package) takes so much time – especially collecting image files into the Links-folder. This behavior is generally observed with Illustrator files.
   • Performance degradation is observed while working on indd document and not with the IDML of the indd document.
   • Lag observed for almost every action from selecting objects, resizing objects, or moving objects

   Troubleshooting steps tried to resolve issues

   • Disable 3rd party plugins - One of the customer has tried with Suitcase Fusion but there was no improvement in the performance.

   Workarounds

   • Change the… more

10. Drawing glitches when placing transparent PNGs in RGB documents on monitors with specific color profiles

    Applicable to Any Version of Mac/InDesign

    When using an EIZO color management monitor with a profile created by ColorNavigator where "Reflect Black Level in Tone Curve" is enabled, placing a transparent PNG into an RGB document causes severe drawing issues, rendering the document almost unusable.

    This issue occurs only when GPU rendering is enabled and does not happen with CPU rendering. Additionally, it does not occur when placing a transparent PNG in a CMYK document.

    Even under the same conditions, this issue does not occur in Photoshop or Illustrator, only in InDesign.

    While creating a profile with "Reflect Black Level in Tone Curve" turned off can avoid this issue, this setting is crucial for accurate proofing in Photoshop, so turning it off is not a viable solution.

    This appears to be a problem with GPU-based rendering in InDesign. I hope this can be fixed.

    特定のカラープロファイルを当てたモニタ上で、RGBドキュメントに透過PNGを貼ると描画が崩れる

    Mac/InDesignのバージョンは問わない

    EIZOカラーマネジメントモニタ上で、ColorNavigatorで「黒レベルを階調特性を反映する」をオンにしたプロファイルを使用しているとき、RGBドキュメント上に透過付きPNGを配置するとドキュメントの描画が操作できないレベルで崩れます。

    これはGPU表示をオンにしていると発生し、CPU表示では起きません。
    またCMYKドキュメントでは、透過PNGを配置しても発生しません。

    同じ条件下でも、PhotoshopやIllustratorでは描画の崩れは発生しません。InDesignのみで発生します。

    「黒レベルを階調特性を反映する」をオフにしたプロファイルを作成すれば発生しませんが、この項目はPhotoshop上での校正表示に影響を与えるため、オフにはできません。

    InDesignのGPUを使った描画に問題があります。修正を希望します。

    Applicable to Any Version of Mac/InDesign

    When using an EIZO color management monitor with a profile created by ColorNavigator where "Reflect Black Level in Tone Curve" is enabled, placing a transparent PNG into an RGB document causes severe drawing issues, rendering the document almost unusable.

    This issue occurs only when GPU rendering is enabled and does not happen with CPU rendering. Additionally, it does not occur when placing a transparent PNG in a CMYK document.

    Even under the same conditions, this issue does not occur in Photoshop or Illustrator, only in InDesign.

    While creating a profile with "Reflect Black… more

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    0 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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11. Files change to 'Read Only' when I click on 'Save'

    When I have updated to 16.2.1 x64 of InDesign I am experiencing an issue where files are becoming 'read only' once I have clicked save manually. I then have to re-save the document as a new filename and then go back and delete the original. It is happening when I am using Dropbox. I have experienced this using Dropbox at home and in work and has only started to happen once I have clicked 'save' manually with the latest version of InDesign

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    3 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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12. Data Merge function "Remove Blank Lines for Empty Fields" deletes the wrong paragraph

    Version of Adobe InDesign, InCopy or InDesign Server

    Adobe InDesign 15.0.1

    macOS High Sierra 10.13.6

    iMac 27 Zoll End 2012

    Steps to reproduce the issues

    See also attached video

    Open Document "02VKLeerzeilenTEMPEnde.indd"
    Open Data-Merge Panel
    Generate a merged document with click on the button
    Uncheck "Remove Blank Lines for Empty Fields" in Content Placement Options
    Press [OK]
    Repeat Step 3 this time Check "Remove Blank Lines for Empty Fields" in Content Placement Options
    Press [OK]
    Put the documents side by side
    Activate "Show Style override" in the paragraph panel
    Jump to page 2
    On the left side (Merged Document, Blank line intact) you can see the 2 markers followed by a paragraph symbol
    On the right side (Merged Document, Blank line removed) you can see that the 2 markers with paragraph symbol moved 1 line up behind the 7 and the other paragraph symbol is deleted
    Everything is o.k. because the paragraph style (07padresse) of the line "Mobile" and the deleted "Blank line" are the same
    Jump to page 3
    On the left side you can see the 2 markers followed by a paragraph symbol
    On the right side (Merged Document, Blank line removed) you can see that the 2 markers with paragraph symbol moved 1 line up and the other paragraph symbol (blue highlighted on the left side) is deleted BUT this time the paragraph style of these 2 paragraph are NOT the same! The result is a bigger gap between the two sentence "Frau Marie…" and Tel: 012…" on the right then it should be as you can see on the left

    Expected result
    The Blank line (2 markers and paragraph symbol) should be deleted/removed

    Actual result
    Instead of the Blank line (2 markers and paragraph symbol) the paragraph symbol before that (blue highlighted on the left side) is removed AND the remaining paragraph also picks up the paragraph style from the "Blank line" (if there were text in my example you could see that as well)

    Workaround
    You can generate a merged document with Blank lines and delete/remove them with Find/Change
    Find > (markers) + paragraph symbol = <FEFF><FEFF>^p
    Change > to nothing
    This way everything stays intact!

    Test file, screenshot, video or GIF capturing the issue (optional)
    Video and sample files attached

    Version of Adobe InDesign, InCopy or InDesign Server

    Adobe InDesign 15.0.1

    macOS High Sierra 10.13.6

    iMac 27 Zoll End 2012

    Steps to reproduce the issues

    See also attached video

    Open Document "02VKLeerzeilenTEMPEnde.indd"
    Open Data-Merge Panel
    Generate a merged document with click on the button
    Uncheck "Remove Blank Lines for Empty Fields" in Content Placement Options
    Press [OK]
    Repeat Step 3 this time Check "Remove Blank Lines for Empty Fields" in Content Placement Options
    Press [OK]
    Put the documents side by side
    Activate "Show Style override" in the paragraph panel
    Jump to page 2
    On the… more

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    13 comments  ·  Others  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    This issue has been fixed in the latest update of InDesign 2022 - version 17.3

    Please update to this latest version of InDesign using Creative Cloud Desktop Application to get the fix.

    --

    InDesign team

    Adobe

13. Pasteboard flashes in sync cursor with GPU performance enabled

    In my experience, this is a new issue arising with InDesign 2023. Anytime the cursor is active in a text frame, the pasteboard flashes in sync with the cursor. If I click another application so the cursor stops flashing, the pasteboard also stops flashing. If I select the frame or something else in InDesign so the cursor disappears, it stops flashing. But anytime the cursor is active and flashing, the pasteboard also flashes. It's very annoying and distracting, and assuming it's a graphics issue, I deactivated GPU Performance. This fixed the issue. I'm on iOS 11.6.7 (with Apple M1 chip obviously). Video attached to demonstrate.

    In my experience, this is a new issue arising with InDesign 2023. Anytime the cursor is active in a text frame, the pasteboard flashes in sync with the cursor. If I click another application so the cursor stops flashing, the pasteboard also stops flashing. If I select the frame or something else in InDesign so the cursor disappears, it stops flashing. But anytime the cursor is active and flashing, the pasteboard also flashes. It's very annoying and distracting, and assuming it's a graphics issue, I deactivated GPU Performance. This fixed the issue. I'm on iOS 11.6.7 (with Apple… more

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    0 comments  ·  Apple Silicon Support  ·  Delete…  ·  Admin →
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14. Text formatting can break backlinking endnote texts to endnote refs when exported to PDF (Print)

    Hi together,
    to explain the issue:

    Sometimes backling from endnote text to endnote reference number will not work.

    To make it work at all I found the following minimum requirements for PDF export:

    PDF Export (Print)

    Compatibility: Acrobat 5 (PDF 1.4)

    [x] Create Tagged PDF

    [x] Hyperlinks enabled

    Even with that sometimes only linking from the endnote reference number to the endnote text will work, but not backlinking from the endnote number in the endnote text to the reference in the main text.

    What I found:

    If you want linking back from the endnote number at the start of the endnote text you have to be careful with formatting of that endnote number which in fact is a special character.

    WHAT WORKED:

    The endnote is using a paragraph style without any specialities. No overrides, no character styles applied:

    RESULT: No issue with linking back and forth between endnote reference number and number in the endnote text.

    Now I had the idea to format that special character, the number that starts the endnote text with a character style.

    RESULT: Linking from the endnote reference number to the endnote text worked. BACKLINKING DID NOT WORK.

    MORE DETAILS IN THIS THREAD:

    Endnotes not exporting with links to PDF
    Mr_Wonderstuff, Nov 18, 2020

    https://community.adobe.com/t5/indesign/endnotes-not-exporting-with-links-to-pdf/m-p/11628582#M40545...

    https://community.adobe.com/t5/indesign/endnotes-not-exporting-with-links-to-pdf/m-p/11628643#M40546...

    WHAT BROKE THE BACKLINKING:

    [1] Character style applied through a GREP Style

    [2] Character style applied directly as formatting

    [3] Properties directly applied as overrides without a character style

    WHAT FINALLY WORKED:

    [4] Character style applied as nested style through the applied paragraph style:

    Character style to 1 tabulator character

    I did not test on to eliminate other factors.

    Maybe one of the used properties are the real culprit?

    What I defined in that character style and also tried to apply as character override was:

    Character width and height: 70%

    Baseline Offset: 2 Pt

    Fill Color: "C=100 M=0 Y=0 K=0"

    Regards,
    Uwe Laubender

    ( ACP )

    All InDesign 2021 test documents and the exported PDFs. Also the used joboptions-file can be downloaded from my Dropbox account:
    https://www.dropbox.com/s/k2bwr5ljvhde4vx/201127-1-Backlinking-Endnote-Refs-and%20Endnote-Texts.zip?dl=1

    Hi together,
    to explain the issue:

    Sometimes backling from endnote text to endnote reference number will not work.

    To make it work at all I found the following minimum requirements for PDF export:

    PDF Export (Print)

    Compatibility: Acrobat 5 (PDF 1.4)

    [x] Create Tagged PDF

    [x] Hyperlinks enabled

    Even with that sometimes only linking from the endnote reference number to the endnote text will work, but not backlinking from the endnote number in the endnote text to the reference in the main text.

    What I found:

    If you want linking back from the endnote number at the start of… more

    13 votes

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    9 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    Thanks for reporting the issue of backlinking not working for Endnotes with WR Composers.
    We’re going to review this shortly.

    —
    Adobe InDesign team

15. Color Picker causes InDesign to Crash

    Every time I try to use the eyedrop Color Picker tool in InDesign it causes InDesign to crash and close. It will not allow me to drag the eyedropper to pick up a color, and if I try to drag the eyedropper it makes the color box freeze to where I cannot click "Ok" or "Cancel" and I need to press the "Esc" button on my keyboard to get out of the color box. Shortly after closing the color box, InDesign will crash and close. I have tried updating InDesign to the newest version, turning on/off my computer multiple times, sending crash reports every time the issue happens, creating a new file in InDesign, closing all other applications. When I look at the activity monitor on my Mac, it says InDesign is using 99%-101% CPU. I have a new (purchased 09/2022) MacBook M1 Pro with 16GB of memory, 500GB Flash Storage (494 GB available) Version 12.6 Monterey.

    1. Adobe InDesign 2023 Version 18.1

    2. Steps to Reproduce this issue: Every time I try to click the eyedropper tool to change the color of either text, a line, or a background box it will cause InDesign to crash. I created a new InDesign file to see if the issue will persist in a separate file and it crashed in the new file as well.

    3. Expected Result: I expect to click and drag the eyedropper tool to a part of a photo that has been placed in InDesign to capture the color to use for either text, a line, or a box.

    4. Actual Results: The color box freezes to where I cannot click "Ok" or "Cancel", then InDesign will crash and close on its own and ask if I want to send a crash report. I always say yes to sending a crash report.

    Every time I try to use the eyedrop Color Picker tool in InDesign it causes InDesign to crash and close. It will not allow me to drag the eyedropper to pick up a color, and if I try to drag the eyedropper it makes the color box freeze to where I cannot click "Ok" or "Cancel" and I need to press the "Esc" button on my keyboard to get out of the color box. Shortly after closing the color box, InDesign will crash and close. I have tried updating InDesign to the newest version, turning on/off my computer multiple times,… more

    •  

    7 votes

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    If you are still seeing this crash happening in InDesign, please do the following:

    1. do a screen recording
    2. attach a test file
    3. mention the OS version, InDesign version.

    Put the screen recording and test file in a shared drive and share the location of the same with us.

    Thanks,

    Adobe InDesign team

    
    

16. Error(#14, #18, #22, #23, #33, #39, #40) while trying to publish your documents using Publish Online in InDesign

    Hi,
    I work on InDesign 16.1 on macOS Big Sur 11.2.1.
    Since April 2nd, error #18 PublishOnline has been occurring when I try to publish online any of my documents. I tried on several computers and it still failed at 98%. I also tried with a blank file and the problem was there too. My files work well when opened with another account.
    Please find attached a screenshot of the error as well as a test file. I tried every solution on the help center and it didn't work. Could the issue come from my account? What solutions can you suggest? It's my working tool and I really need a quick solution. Many thanks in advance for your help.

    Hi,
    I work on InDesign 16.1 on macOS Big Sur 11.2.1.
    Since April 2nd, error #18 PublishOnline has been occurring when I try to publish online any of my documents. I tried on several computers and it still failed at 98%. I also tried with a blank file and the problem was there too. My files work well when opened with another account.
    Please find attached a screenshot of the error as well as a test file. I tried every solution on the help center and it didn't work. Could the issue come from my account? What solutions can you… more

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    •  

    •  

    •  

    9 votes

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    8 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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    Fixed via KBDoc  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    While trying to publish your documents using Publish Online in InDesign, you get the following error.

    An error occurred while uploading your document. Please try again.

    To resolve this issue, try the solution corresponding to the Error code in the table available on Troubleshoot Publish Online errors.

    —

    Adobe InDesign team

17. Multi-state objects and animated elements not working on State 1

    InDesign CC 2019 14.0:

    I have a 4 state multi-state object. Each state has a full-screen image with a text title and description which animates in (Fly-in from top) for each state upon load. Left/Right buttons control the interactivity.

    However, when I add an animation to the text title/description in State-1 it causes the full-screen image to not load and the test/description text doesn't appear either. (Tested in Indesign in the EPUB Interactivity Preview panel and on iPad/iBooks)

    When testing it in the EPUB Interactivity Preview panel and I go to State-2 using the buttons and then return to State-1 the image loads and the text animates as planned.

    Why won't the animation show when State-1 first loads? I wanted to attach the InDesign test file to show the issue but it won't allow.

    Thanks,

    Eoin

    InDesign CC 2019 14.0:

    I have a 4 state multi-state object. Each state has a full-screen image with a text title and description which animates in (Fly-in from top) for each state upon load. Left/Right buttons control the interactivity.

    However, when I add an animation to the text title/description in State-1 it causes the full-screen image to not load and the test/description text doesn't appear either. (Tested in Indesign in the EPUB Interactivity Preview panel and on iPad/iBooks)

    When testing it in the EPUB Interactivity Preview panel and I go to State-2 using the buttons and then return to State-1… more

    11 votes

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    9 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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    Under Review  ·  amaarora responded

    Thanks for reporting the issue.
    We are looking into this.

    -Aman

18. MacOS Big Sur Creative Cloud Download Manager iCon not clearly visible in Apple Menu

    MacOS Big Sur Creative Cloud Download Manager iCon is barely showing up at the top of my screen. Since the top control bar in Big Sur is now transparent, I am using a black background so its quite faint. Attaching screen shot. This wasn't an issue with previous OS and had the same black background.

    •  

    5 votes

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    1 comment  ·  Others  ·  Delete…  ·  Admin →
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19. Disable cross-references

    InDesign is far too slow when you have too many cross-references in a single document - and by too many I mean not many at all (I have 30 in one of mine, and the document grinds to a halt all the time). Whilst opening every single document that is references helps a bit, this is far from a satisfactory solution. At a minimum it should be possible to disable cross-references whenever you want, to avoid the performance hit. It would also be a good idea to fix the cross-references issue completely, so that cross-references are not constantly being updated all the time.

    InDesign is far too slow when you have too many cross-references in a single document - and by too many I mean not many at all (I have 30 in one of mine, and the document grinds to a halt all the time). Whilst opening every single document that is references helps a bit, this is far from a satisfactory solution. At a minimum it should be possible to disable cross-references whenever you want, to avoid the performance hit. It would also be a good idea to fix the cross-references issue completely, so that cross-references are not constantly being updated… more

    8 votes

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    2 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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20. CC Libraries panel crashes on right-click

    Whenever right-clicking on any item in the CC Libraries panel, the panel crashes. Rebooting computer, restarting InDesign, and resetting preferences did not fix the issue.

    3 votes

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    5 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team