InDesign crashes on launch in "PlugPlugOwl.dll"
InDesign 2019 doesn't open after the first loading box on startup. I downloaded 2018, 2017 and 2015. 2015 is the only one that works at the moment but the others have the same issue.
My computers processor is Intel Pentium 1.5 GHz
I've attached the crash report.
Edit: This thread addresses the specific case of crash on launch due to issues with PlugPlugOwl.dll.
If you are facing crash on launch please reach out to us on firstname.lastname@example.org
Closing this thread.
The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.
If you face any problems with the new update, do let us know in the comments.
9 commentsComments are closed
Rohan Kudalkar commented
Have the 14.0.2 updated version in my system, it still crashes on start
14.0.2 still does not start
Same here but for Adobe Animate. Have tried everything but still getting a crash due to PlugPlugOwl.dll
James Archer commented
Seen this on Intel NUC6CAYH with Celeron J3455 1.5GHz
Tried versions 2018 and 2019.
Error from 2019:
Faulting application name: InDesign.exe, version: 22.214.171.124, time stamp: 0x5beb1679
Faulting module name: PlugPlugOwl.dll, version: 126.96.36.199, time stamp: 0x5b923bf4
Exception code: 0xc0000005
Fault offset: 0x0000000000019d63
Faulting process ID: 0x12a8
Faulting application start time: 0x01d4960b764e2619
Faulting application path: C:\Program Files\Adobe\Adobe InDesign CC 2019\InDesign.exe
Faulting module path: C:\Program Files\Adobe\Adobe InDesign CC 2019\PlugPlugOwl.dll
Report ID: 8e273acb-b188-45a4-9225-2bb70c319561
Faulting package full name:
Faulting package-relative application ID:
Peter Williams commented
If you are on Windows 10 v1809, I had the same problem. Fixed after installing the Feb Windows updates.
Please try to create a crash dump and provide information from Event viewer.
You can create the crash dump for windows using the following method:
1) Start Task Manager. To do this, use one of the following methods:
• Right-click an empty area of the task bar, and then click Start Task Manager.
• Press CTRL+SHIFT+ESC.
2) Click the Processes tab.
3) Right-click the name of the process(InDesign, in this case) that you want, and then click Create Dump File.
Note: If you are prompted for an administrator password or confirmation, type your password or click Continue.
A dump file for the process is created in the following folder:
4) When you receive a message that states that the dump file was successfully created, click OK.
Robert Lloyd commented
Thank you for your response. I am unable to generate a crash report. The program crashes at launch. This has happened since first install several weeks ago - thus I have not been able to access any variables within the program. CC v 9.0 is the latest version of InDesign I have been able to successfully install. This leaves me with a lot of unopenable files last saved in later versions by clients. I see a number of reports with similar issues. Please suggest a course of action.
Please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
Also, please send the following information to email@example.com :
• Error snapshot or video recording of the issue.
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.
Adobe InDesign team
Robert Lloyd commented
Long time corporate user now working independently. Purchased CC plan today. PS and Illustrator launch ok. InDesign 2019 (v 14.0.1) crashes during "starting up panels" phase of launch. Tried and got same result with CC 2017 (v 12.1.0) Problem recurs after multiple uninstalls, restarts etc.
No crash report generated.
Using windows 10.