7083 results found

1. [ID-4216065]Hyperlinks copy/pasted between files *appear* to break after source document is removed.

   Using CC2019 on a Mac running High Sierra

   Steps to reproduce:
   1) Create a document with a few hyperlinks in it.
   2) Whilst this document is open, open a 2nd document, and copy/paste the links from one document to the other.
   3) Save both and close.
   4) Trash source document

   Expected result: hyper links should work in Target document as expected.

   Actual result: hyperlinks all appear broken in document. Whilst an exported PDF appears to still work, ID reports all those links as broken.

   Other details:
   If you retrieve the source document from the trash, it the links in the target document suddenly start working again, meaning your not actually pasting the hyperlink, but theres some sort of link that exists between the source and target document.

   Saving target file as a new file, saving as idml, has no effect – those links are still tied to the source document.

   This in an absolute tragedy if you are working on large documents with lots of links, and needs fixing ASAP

   Using CC2019 on a Mac running High Sierra

   Steps to reproduce:
   1) Create a document with a few hyperlinks in it.
   2) Whilst this document is open, open a 2nd document, and copy/paste the links from one document to the other.
   3) Save both and close.
   4) Trash source document

   Expected result: hyper links should work in Target document as expected.

   Actual result: hyperlinks all appear broken in document. Whilst an exported PDF appears to still work, ID reports all those links as broken.

   Other details:
   If you retrieve the source document from the trash, it the links in the… more

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   15 comments  ·  Others  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Thanks for reporting this issue. We’re going to review this one shortly.

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   Adobe InDesign team

2. Indesign performance issue : CC 2019 uses all the system memory on Mojave

   So basically i cant't use InDesign since updating to the new version. Even if it's idle without anything open, it starts to use up all the system memory in macOs Mojave.

   This is what happens:
   1. Open InDesign
   2. Doesn't matter if im working or it's just open
   3. After about 5 minutes, there's a system alert of Mojave saying, InDesign is using 550 GB of system memory and there's nothing left to work with.

   System:
   iMac Pro (macOS Mojave 10.14)
   3 GHz Intel Xeon W (10 cores)
   64 GB RAM
   Radeon Pro Vega 64

   It's a new iMac with a new system and it worked before with InDesign CC 2018 without having even seen this system alert. Since i need this software for my work, i installed 2018 to keep using it. But i can't figure out what's wrong with it.

   So basically i cant't use InDesign since updating to the new version. Even if it's idle without anything open, it starts to use up all the system memory in macOs Mojave.

   This is what happens:
   1. Open InDesign
   2. Doesn't matter if im working or it's just open
   3. After about 5 minutes, there's a system alert of Mojave saying, InDesign is using 550 GB of system memory and there's nothing left to work with.

   System:
   iMac Pro (macOS Mojave 10.14)
   3 GHz Intel Xeon W (10 cores)
   64 GB RAM
   Radeon Pro Vega 64

   It's a new iMac with… more

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   22 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Closed: Not Reproducible  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Closing this issue.

   —
   Adobe InDesign team

3. [ID-4219717]Colors are displayed differently between pages

   InDesign 13.0.1 on iMac (Retina 5K, 27-inch, 2017) OS 10.13.3

   Open a CMYK document. Place an sRGB file on page 1. Place the same (or copy) on page 2.

   Expected: the colors on both pages look the same.

   Actual result: With color-proof switched off, the colors on page 1 show as if color-proof turned on while on page 2 the colors show correctly. See screenshots with the same files on 2 pages. I changed nothing I just moved the picture from one page to the other.
   With color-proof turned on all pages look like page 1.

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   23 comments  ·  Colors/Swatches  ·  Delete…  ·  Admin →
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   Under Review  ·  amaarora responded

   Thanks for reporting.
   We will review the bug

   -InDesign Team

4. [ID-4213978]unable to change font, size, style in Script UI, alignment problem with Image on button

   Unable to perform basic features such as changing of text Font, Styles, Sizes in CC's scriptUI.
   Alslo image in button way OFF alignment.

   This result in uglier customized UIs than it's older versions.
   As the world population is getting older, the ability to have bigger font size and style is really needed.

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   12 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Under Review  ·  amaarora responded

   Thanks for reporting the issue.
   We are reviewing it

   -InDesign Team

5. Indesign CC 2018 Crash

   Issues with the updated Indesign crashing when inserting any text or images. Comes up with Indesign stopped working crash error.

   Major issue as this is part of my job... How do I revert back to the old one whilst this is fixed??

   Thanks

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   22 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  Abhinav Kaushik responded

   Hello All,

   We have fixed a number of crashes with InDesign’s latest Nov’17 update.
   Please download the latest InDesign version (InDesign CC 13.0.1) for the fix.

   List of crashes and other issues that have been fixed with the update can be found at the below provided link:
   https://helpx.adobe.com/indesign/release-note/indesign-cc-13-0-1.html

   If you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

6. Export PDF, cannot cancel background task

   Sometimes, there is no way to cancel a background pdf export task.

   No way to close the document either, only hard quitting works.

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   12 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for your support. The issue is now fixed in the latest update of InDesign.
   Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

   If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

   Let us know your feedback in the comment section.

   Thanks,
   Abhinav Kaushik
   InDesign Team

7. InDesign window in fullscreen after escaping presentation mode

   InDesign version 17.1
   When entering presentation mode (shift+w), and then escape, InDesign windows becomes fullscreen.
   It would be great to get back to same size and position.

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   Closed: Fixed  ·  14 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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8. 15.1.2 No cursor visible in Input fields in Light/Medium Light themes

   Since installing 15.1.2 on iMac 10.15.6 (and after restart) , I can't see my cursor (blinking) in the Find/change input field. I can type in some text though, but still no cursor visible

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   20 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   The issue has also been fixed in the latest update of InDesign 2020 (ver. 15.1.3).
   Please update InDesign 2020 to version 15.1.3 to get the fix.

   — Adobe InDesign team

9. Tab indent of RTL Numbered List does not line up

   See two screenshots attached, both are using the exact same settings, (Default, just changed to Hebrew numbering)
   in InDesign 2019 (14.0.3) Everything is nicely aligned, vs in InDesign 2020 (15.0) it's jagged, and I'm not able to align it in any way (Tabs, Indenting, etc.).
   I'm using InDesign 2020 תומך עיברית, on Windows 10

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   11 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Fix for this issue is now available in the latest update of InDesign 2020 – that is, InDesign 15.0.1

   In the Creative Cloud Desktop application, click on the Updates section on the left. You should be able to see the Update available for InDesign. Please update your InDesign application to this version to try out the fix.

   Let us know in the comments section if you face any problem with the updation process.

   —
   Adobe InDesign Team

10. Performance: Import documents / style apply

    my MacBook Pro (15-inch, 2016) is super slow when importing word documents, search and replace styles or adapting styles. Does it improve when changing to the Mojave system? Or is there a conflict with FontExplorer X Pro. Any suggestions are welcome. I'm suffering…

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    5 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    In order to investigate the issue at our end we would require some more information from your side. Can you please answer the following questions to help us out:

    1) Please let us know the version of InDesign on which you are facing this issue.
    2) It would really help us a lot, if you can share the documents( and other resources) with which you are facing the issue.
    3) Can you please share a small video demonstrating all the issues that you are experiencing.

    Please mail this information to pgaurav@adobe.com

    Thanks

11. Changing font in Character Panel frequently causes a crash in Indesign CC 2018

    Since 2018 version, changing a font in the character panel frequently crashes the application, but not 100% of the time. Font worked fine in older version and sometimes works fine in 2018, but the same issue has happened a good few times in the last week or so.

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    70 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your support all this while. The issue is now fixed in the latest update of InDesign.
    Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

    If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

    Let us know your feedback in the comment section.

    Thanks,
    Abhinav Kaushik
    InDesign Team

12. Adobe InDesign 2024(v19.0) - Users are facing issues while scrolling using Trackpad/Touchpad

    I have installed the upgrade to Adobe InDesign 2024 (build 19.0) while keeping version 2023 (build 18.5) and have encountered the following problem:

    • After opening a document, the mouse scroll wheel does not seem to work (i.e. it is not possible to scroll up or down the contents of a page). However, this condition still works in InDesign version 2023.

    Has anyone encountered the same problem and found a solution?

    22 votes

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    24 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    This issue was fixed in 19.2 version of InDesign.

    Please update to this version or later to get the fix.

    
    

    --

    Adobe InDesign team

13. [ID-4216162]A splitted footnote with three lines violates keep options and makes a widow instead of an orphan

    1. Version of Adobe InDesign
       This issue appears in every InDesign versions since footnotes are supported.
       Bug reports / feature requests (from CS3 up to CS6) have been ignored in the past.

    2. Steps to reproduce the issues
       given:
       a) a footnote with three text lines
       b) splitting footnotes allowed in the footnote options
       c) keep options: at start/end of Paragraph 2/2 (2 lines at start, 2 lines at end)

    Play with the textframes hight so that the footnote is forced to be splitted. It will only split 2/1, not 1/2.

    1. Actual result
       The footnots splits with 2 lines in the textframe within the footnote starts and ends with one single line (widow) in the next textframe.

    2. Expected result
       a) best choice: hold the keep options!
       (e.g. 2 at start / 2 at end; so don't split a footnote with 3 and less lines).
       b) alternative: make an orphan (full line at the start of a footnote paragraph) instead of a widow; widows are absolutely not allowed (because they ony fill a part of a line, maybe only one word)

    3. Test file, screenshot, video or GIF capturing the issue (optional)
       Screenshots appended

    1. Version of Adobe InDesign
       This issue appears in every InDesign versions since footnotes are supported.
       Bug reports / feature requests (from CS3 up to CS6) have been ignored in the past.

    2. Steps to reproduce the issues
       given:
       a) a footnote with three text lines
       b) splitting footnotes allowed in the footnote options
       c) keep options: at start/end of Paragraph 2/2 (2 lines at start, 2 lines at end)

    Play with the textframes hight so that the footnote is forced to be splitted. It will only split 2/1, not 1/2.

    1. Actual result
       The footnots splits with 2 lines in the textframe… more

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    2 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    Under Review  ·  amaarora responded

    Thanks for reporting the issue. We are reviewing it

    -InDesign Team

14. [ID-3934389]Copying animations loses timing panel settings

    When copying/duplicating animations (using ANY method), the timing panel settings are completely lost. This is really bad for complicated animations. The timing panel settings should be maintained when animations are copied/pasted or duplicated in any way.

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    4 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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    Under Review  ·  amaarora responded

    Thanks for reporting this issue. We’re currently reviewing it.

    —
    Adobe InDesign team

15. [ID-4216893]Interactive PDF go to destination not working

    Using InDesign CC 2019 14.0.1

    I have a 24 page report designed for print, with an additional layer which when visible adds interactive buttons to the top left corner of each page so I can also export an interactive PDF. The buttons are:

    Go to previous page
    Go to next page
    Go to destination linking to the contents page

    The document also contains URL hyperlinks and the contents links to each section of the report using bookmarks, but is not set up as a TOC. I'm not using any functions under the SWF/EPUB only section.

    When exported as an interactive PDF the Next Page, Previous Page, contents bookmarks and URL hyperlinks all work as expected, but the contents button using Go to Destination appears to do nothing.

    I tried using a bookmark, hyperlink destination and text anchor and none worked in Go to Destination once exported. I also tried both On Release or Tap and On Click as the event with no success.

    I tried setting up a brand new document just with a button using Go to Destination linking to a bookmark on release or tap and this worked when exported. I moved the pages of the report across to the new document, it stopped working.

    I started again with a new document and Go to Destination button. Again worked on export. I added Next and Previous page buttons, stopped working.

    We have three other documents currently live in the studio which use Go to Destination buttons. One is working on export. Two are not working. Of those two, one includes Next and Previous buttons, one does not and only contains Go to Destination buttons. My file is an update of a file created in an older version of InDesign. The other three are brand new documents created in the latest version of InDesign.

    When we have had problems with interactive functions not exporting in the past, we have been able to save the files as IDMLs then export from there with success but this is also not working anymore . The work around we currently have is to edit the button within Acrobat itself, but this is tedious given the original buttons were all on the master page and should be an easy export.

    Screenshots attached of the action that is exporting with Go to Destination when opened in Acrobat. Also a screen shot of the button set up (file name redacted)

    Using InDesign CC 2019 14.0.1

    I have a 24 page report designed for print, with an additional layer which when visible adds interactive buttons to the top left corner of each page so I can also export an interactive PDF. The buttons are:

    Go to previous page
    Go to next page
    Go to destination linking to the contents page

    The document also contains URL hyperlinks and the contents links to each section of the report using bookmarks, but is not set up as a TOC. I'm not using any functions under the SWF/EPUB only section.

    When exported as an interactive… more

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    26 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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    CLOSED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the following: Either the issue is fixed in the latest release of InDesign or the issue was intermittent at the time of its reporting and is not reproducible now.

    We recommend you upgrade to the latest version of InDesign 2025(v20.1.0.071) as it is more robust and contains a lot of bug fixes.

    We seek your support in our continual effort to improve InDesign.

    —

    Adobe InDesign Team

16. With Adjust Layout ON, Text Frames shrink to extremely tiny size on changing Margins.

    I am working in Adobe InDesign CC 2019 14.0.1. When I have a manuscript already flowed into my document and try to adjust the margins on the master page with Adjust Layout enabled, when the new margins are applied to the document, all the existing text boxes "disappear." From what I can tell, they have been resized down to an infinitely small point in the middle of the spread. Obviously, this is not useful. I used to be able to adjust the margins across an entire book-length document in one go with layout adjustment, and the text on every page would be re-fit to the new margins. The attached screenshots show the before and after on a spread (you can see the tiny text box in the middle in the after).

    Am I missing a step here, or is this a bug?

    I am working in Adobe InDesign CC 2019 14.0.1. When I have a manuscript already flowed into my document and try to adjust the margins on the master page with Adjust Layout enabled, when the new margins are applied to the document, all the existing text boxes "disappear." From what I can tell, they have been resized down to an infinitely small point in the middle of the spread. Obviously, this is not useful. I used to be able to adjust the margins across an entire book-length document in one go with layout adjustment, and the text on every page… more

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    12 comments  ·  Adjust Layout  ·  Delete…  ·  Admin →
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    FIXED  ·  Abhinav Kaushik responded

    Hello All,
    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 15.0

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 15.0
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    -InDesign Team

17. serial number changed on cc2019

    User is not required to fill-in a serial number on CC apps, but nevertheless the numbers still exist and are used by 3rd party script creators to identify the user and license the script.
    this SN was kept the same on all CC versions but now it was changed. this means I need to repurchase my scripts licenses.
    the 3rd party programmer can't use just username becuase there may be more than one indesign license under one username.
    
    suggested solution: just keep the SN as it was on CC2018 and don'r make us pay for nothing

    22 votes

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    8 comments  ·  Others  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
    Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

    If you face any problems with the new update, do let us know in the comments.
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

18. Unable to launch Adobe InDesign as you do not have sufficient permissions to access the preferences folders.

    I can't even open InDesign anymore, I keep getting an error message that says "Unable to launch Adobe InDesign as you do not have sufficient permissions to access the preferences folders. Ensure that you have appropriate permissions and then restart Adobe InDesign." I've changed permissions on every folder and file to "Read & Write" that I thought would help make it work but nothing is working. I was trying to open the latest version of ID, even undownloaded and tried using CC 2017 to no avail. I need this fixed ASAP.

    MacBook Pro (15-inch, 2017)
    MacOS High Sierra Version 10.13.3

    Please let me know what other information you need.

    I can't even open InDesign anymore, I keep getting an error message that says "Unable to launch Adobe InDesign as you do not have sufficient permissions to access the preferences folders. Ensure that you have appropriate permissions and then restart Adobe InDesign." I've changed permissions on every folder and file to "Read & Write" that I thought would help make it work but nothing is working. I was trying to open the latest version of ID, even undownloaded and tried using CC 2017 to no avail. I need this fixed ASAP.

    MacBook Pro (15-inch, 2017)
    MacOS High Sierra Version 10.13.3

    … more

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    22 votes

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    37 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    This issue has been resolved in the latest InDesign version 15.1

    —
    Adobe InDesign team

19. Indents not holding after page break

    1. InDesign CC 2018, though I logged this bug for 2017 as well. It may also have existed as far back as CS6. I had hoped it would be fixed in this release.
    2. Create a paragraph style that has a left indent and set text in that paragraph style. Set enough text to flow onto a second page.
    3. The text should retain the left indent after the page break.
    4. Sometimes, the first line of text after the page break does not retain the indent.

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    22 votes

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    9 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Hello All,

    The fix for this issue is now available in InDesign’s latest version, id 14.0.3.
    Please update your InDesign to try out the fix.

    Note:
    If you open a file which already has this issue, in the new version, you may continue to see the issue.
    To resolve such cases, you may SAVE AS the file or do a force text re-composition as the workaround

    However, all the new files created in the new version will not have this issue anymore.

    You may also follow the below given link for the list of all fixed issues in Id 14.0.3
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    -InDesign Team

20. Publish Online URL links breaking website functionality

    File Created in Indesign CC 2017

    I have created a test interactive document with links to product DG012 on our company website.

    https://indd.adobe.com/view/da74b2d3-46b2-40cf-99e2-8201ddc6248a

    When the link is clicked from publish online it opens the page but seems to disable all scripts that run on the website. e.g. search field and add to cart no longer functions on that page.

    The website itself functions correctly if you navigate to the link manually ( http://www.lockhart.co.uk/Table-Service-and-Buffet/Buffet-Display/Display-Stands/Rafters-F usion-1-2-Board~p~DG012 ).

    Interestingly in safari the add to cart button functions but the search field is still disabled.

    On closer inspection it seems to be an iframe issue -
    If I go into chrome developer tools i get the following errors:

    The key "target-densitydpi" is not supported.

    castsender.js:76 Uncaught DOMException: Failed to construct 'PresentationRequest': The document is sandboxed and lacks the 'allow-presentation' flag.
    at V.P (chrome-extension://pkedcjkdefgpdelpbcmbmeomcjbeemfm/castsender.js:76:87)
    at Object.chrome.cast.P (chrome-extension://pkedcjkdefgpdelpbcmbmeomcjbeemfm/castsender.js:91:165)
    at g.VI.g.h.init (https://www.youtube.com/yts/jsbin/player-vflgfcuiz/enUS/base.js:5981:519)
    at xAa (https://www.youtube.com/yts/jsbin/player-vflgfcuiz/en_US/remote.js:34:60)
    at yAa (https://www.youtube.com/yts/jsbin/player-vflgfcuiz/en_US/remote.js:35:8)
    at window.chrome.window.chrome.cast.window.chrome.cast.isAvailable.window._onGCastApiAvaila ble (https://www.youtube.com/yts/jsbin/player-vflgfcuiz/enUS/remote.js:35:374)
    at chrome.cast.ea (chrome-extension://pkedcjkdefgpdelpbcmbmeomcjbeemfm/cast_sender.js:94:152)

    Rafters-Fusion-1-2-Board~p~DG012:1 Blocked form submission to '/cart/add' because the form's frame is sandboxed and the 'allow-forms' permission is not set.

    Rafters-Fusion-1-2-Board~p~DG012:1 Blocked form submission to '/search' because the form's frame is sandboxed and the 'allow-forms' permission is not set.

    When clicked the link opens in a new window so I am not sure how to go about editing the code behind the sandbox element.

    Any advice would be greatly appreciated.

    File Created in Indesign CC 2017

    I have created a test interactive document with links to product DG012 on our company website.

    https://indd.adobe.com/view/da74b2d3-46b2-40cf-99e2-8201ddc6248a

    When the link is clicked from publish online it opens the page but seems to disable all scripts that run on the website. e.g. search field and add to cart no longer functions on that page.

    The website itself functions correctly if you navigate to the link manually ( http://www.lockhart.co.uk/Table-Service-and-Buffet/Buffet-Display/Display-Stands/Rafters-F usion-1-2-Board~p~DG012 ).

    Interestingly in safari the add to cart button functions but the search field is still disabled.

    On closer inspection it seems to be an iframe… more

    22 votes

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    FIXED  ·  16 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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