Bug details

Export PDF, cannot cancel background task

Sometimes, there is no way to cancel a background pdf export task.

No way to close the document either, only hard quitting works.

19 votes
Sign in
Sign in with: Facebook Google
Signed in as (Sign out)

We’ll send you updates on this idea

Lars shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

Hello All,

Thank you for your support. The issue is now fixed in the latest update of InDesign.
Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

Let us know your feedback in the comment section.

Abhinav Kaushik
InDesign Team


Comments are closed
  • Anonymous commented  ·   ·  Flag as inappropriate

    Am still experiencing this exact issue with the v14.0 update. File didn't finished exporting after sitting all night and now ID will not close.

  • Rachael C commented  ·   ·  Flag as inappropriate

    Beware though, InDesign 14 still crashes on long document background task exports (as it did in v13), and the disablebackgrounexport.jsx workaround that worked in InDesign 13 appears to not function in 14.

  • jay maechtlen commented  ·   ·  Flag as inappropriate

    A note - all files and fonts local. After doing editing, at some point the file goes corrupt on (typically) one or two pages. Those filels will no longer package, export to IDML or PDF, or even display the bad page.
    With such files, have to rebuild from previous version of file.

  • jay maechtlen commented  ·   ·  Flag as inappropriate

    on my install - Win 7, ID 13.0.1, uninstall including preferences and reinstall on 2/2/2018, does when doc becomes corrupted?
    When PDF export hangs, can't quit background task.

  • Maik commented  ·   ·  Flag as inappropriate

    This is not a support forum! Why do so many people post questions here if the title clearly says "Feedback" and "Bugs"?

  • Nicola Stockton commented  ·   ·  Flag as inappropriate

    Every time I try to export an InDesign document to an Adobe pdf (Print) I get the following issues:

    - The pdf won't export
    - The background task gets stuck at 18%
    - The program won't allow me to cancel background tasks
    - The program won't let me quit

    However, when I switch to exporting to an Adobe pdf (Interactive), everything works fine! Help?!

  • Kenn commented  ·   ·  Flag as inappropriate

    That is not the case on my iMac 27" 2017. I have all files stored locally.
    Every second time I make an PDF print export, the background indicator just keep spinning and spinning. I can't cancel the task - neither close the document (thus it is working in the background). So a force quit will do, and the first time the export wil work just fine. The second time it fails ...

  • Anonymous commented  ·   ·  Flag as inappropriate

    I have already sent email with this information (3.11.2017).
    When I generate pdf I'm using links on local drive. Before I generate pdf I make package to ensure all files are in one place.

Feedback and Knowledge Base