Bug details

Indesign CC 2018 Crash

Issues with the updated Indesign crashing when inserting any text or images. Comes up with Indesign stopped working crash error.

Major issue as this is part of my job... How do I revert back to the old one whilst this is fixed??

Thanks

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Iona shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

Hello All,

We have fixed a number of crashes with InDesign’s latest Nov’17 update.
Please download the latest InDesign version (InDesign CC 13.0.1) for the fix.

List of crashes and other issues that have been fixed with the update can be found at the below provided link:
https://helpx.adobe.com/indesign/release-note/indesign-cc-13-0-1.html

If you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

21 comments

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  • Kelly commented  ·   ·  Flag as inappropriate

    I have just (stupidly) updated to 2019 and am having this issue constantly.
    I did not have these issues last week with the same documents in 2018 revision....

  • Keith McKenzie commented  ·   ·  Flag as inappropriate

    I noticed that these comments are from November 2017.
    I am a professional technical author/Illustrator and I have the very latest version of the entire Creative Cloud applications.
    InDesign keeps crashing when I place and anchored graphics, these were created in Adobe Illustrator CC2018, latest version.
    I have never had this problem until about a month ago and it keeps freezing my computer.
    This is ridiculous for such an expensive and supposedly professional application.
    Adobe Support you are terrible. This problem has been ongoing for years and you have still not solved it.
    You keep asking for data and details, but you have still not solved the issue and seem to be ignoring the professional people that rely on your applications to make a living.
    Please sort this out, as I have used your applications for decades but recently, I have becoming extremely nervous about using them because of their instability.

  • Jannie Burgess commented  ·   ·  Flag as inappropriate

    I am still getting major crashes with my catalog after page 36 of a 78 page document. I didn't have this problem until I updated to CC2018. I need to be able to make corrections and get this off to print in less than a week

    Please help. this is my job on the line.

  • Anonymous commented  ·   ·  Flag as inappropriate

    This is the content of the log file
    //=====================================================
    Exception code: C0000005 ACCESS_VIOLATION
    Fault address: 000000007715F90D 01:0004E90D C:\Windows\SYSTEM32\ntdll.dll

    Registers:
    RAX:7FFFFFFFFFFFFFFF
    RBX:000000000025D020
    RCX:0000000000000000
    RDX:0000000000000008
    RSI:0000000000000410
    RDI:0000000000000410
    CS:RIP:0033:000000007715F90D
    SS:RSP:002B:000000000025CE90 RBP:0000000000000008
    DS:002B ES:002B FS:0053 GS:002B
    Flags:00010297

    Call stack:
    Address Logical addr Module

  • Anonymous commented  ·   ·  Flag as inappropriate

    Hello,
    Indesign 2018
    The program do not start, it crashes at startup.
    Attached is the error log of Indesign

  • Raymie Humbert commented  ·   ·  Flag as inappropriate

    ID crashes immediately on loading, even when not loading a document.

    High Sierra, CC 2018.

    System crash log attached.

  • FSJK KuHstall e.V. commented  ·   ·  Flag as inappropriate

    Since the update to InDesign 2018 the program crashes when I try to open or save files on our NAS. Also the NAS crashes and I have to restart it, because none of the PCs in the local network can access it.
    Is there any solution for this Problem?
    It seems as InDesign is sending a command to the NAS, the NAS can't deal with and goes down.

  • Elliott Asbury commented  ·   ·  Flag as inappropriate

    My Indesign CC 2018 is crashing when I relink. Apparently this has to do with the icc info column being turned on in the links panel. Hid ICC column and INDD did not crash.

  • Bastian Saris commented  ·   ·  Flag as inappropriate

    InDesign CC 2018 also kept crashing on my iMac and was horribly slow - had to revert back to CC 2017 (also had lots of other bugs - some were fixed by clearing the preferences but not all of them...)

  • Sandy Lang commented  ·   ·  Flag as inappropriate

    Same issue please help. InDesign CC 2018 was working fine. Now when I try opening files made in 2017 the files crash and the crash report pops up.

  • Chris commented  ·   ·  Flag as inappropriate

    Same issue here! even when copy and pasting from one table to another within in-design it is crashing out!

  • Iona commented  ·   ·  Flag as inappropriate

    Hi Abhinav,

    Unfortunately I can't send the files as they are confidential. I am just placing in word docs and JPEGs. I've reverted back to the old version as I have no issues working in this version.

    Thanks,
    Iona

  • AdminAbhinav Kaushik (Quality Engineer, Adobe InDesign) commented  ·   ·  Flag as inappropriate

    Hi Iona,

    Yes it does help but I am not able to reproduce the issue at my end.
    Do you think it is specific to a given file which you are placing in InDesign?
    Which format are you trying to place in InDesign for both image and text?

    Can you share a sample files with me using which I can try to reproduce the issue at my end?
    If you are enable to attach any file here, you can share them with me using dropbox and paste the link in the comments or simply send them to abkaushi@adobe.com

    Regards,
    Abhinav Kaushik

  • Iona commented  ·   ·  Flag as inappropriate

    Hi Abhinav,

    I am using Windows. I'm placing in text and images, not copying and pasting.

    I am only getting messages that say:

    "Adobe InDesing CC 2018 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

    Then it closes...

    I hope that helps a bit...

    Thanks,
    Iona

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