My client gets: File preview error. File preview not available, please reload to try again.
They can see the document icon to click on in the "Shared with me" but when they click on it, it gives the the: File preview not available, please reload to try again. They are on Windows if that helps. It appears to be working for everybody else that it was shared with.
Update Resaved file with new name, reshared, all is working!