6219 results found

1. Unable to package a file to a server after upgrading to Mojave.

   Dear Adobe,
   Yesterday we upgraded to 10.14 Mojave and I am not able to package files from windows server. Indesign freezes every time.
   I can make packeges from my MAC or from external hard drives. The network is working correctly. On High Sierrea everything worked properly.

   Indesign CC 2018: 13.0
   Mac: 10.14

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   54 comments  ·  Print/Packaging  ·  Delete…  ·  Admin →
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   Closed: Different Product  ·  Abhinav Kaushik responded

   Hello All,

   We have concluded our investigation into the issue and found that the issue is specific to few versions of MacOS 10.14.×.
   As a part of our investigation we had reached out to many of you, where many of you have confirmed that the issue gets resolved after upgrading to MacOS 10.14.5.

   Note:
   If you are NOT using MacOS 10.14.5 and still facing this issue, please upgrade your MacOs to 10.14.5 version.
   In case you continue to face the same issue after the upgrade, you may reach out to us at sharewithid@adobe.com.

   For any other problem related to packaging workflows please create a new thread.

   We are closing this thread for now.

   Thank you for your patience all this while.

   -InDesign Team

2. Indesign performance issue : Slow work of Indesign when editing text with large footnotes

   I'd like to report a bug. Please follow the scenario below:

   1. In a single column with lots of text in it, make two columns for a fragment of text

   2. In text within the two-column setup, make a footnote. Add several lines of text to the footnote

   3. Turn on the "Span Footnotes Across Columns" feature so that footnote ends up in the same group with the footnotes at the bottom of the page rather than below the two-column fragment

   4. Expected behaviour: normal editing can be performed after these manipulations

   5. Observed behaviour: any text editing after turning on the "Span Footnotes Across Columns" feature becomes lethargic and near impossible. Turning this option off immediately solves the speed issues.

   Please log a bug to fix this behaviour.

   I'd like to report a bug. Please follow the scenario below:

   1. In a single column with lots of text in it, make two columns for a fragment of text

   2. In text within the two-column setup, make a footnote. Add several lines of text to the footnote

   3. Turn on the "Span Footnotes Across Columns" feature so that footnote ends up in the same group with the footnotes at the bottom of the page rather than below the two-column fragment

   4. Expected behaviour: normal editing can be performed after these manipulations

   5. Observed behaviour: any text editing after turning on the "Span Footnotes Across… more

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   26 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   We’re reviewing this issue.

   —
   Adobe InDesign team

3. When using “Paragraph Borders and Shading” on a frame grid, it is incorrect to base them on the grid attributes possessed by the frame grid

   InDesign Version CC2018 or newer

   1. “Paragraph Borders and Shading” are usually generated based on the outline of the glyphs in the paragraph to which they are applied.
      This is true even if they are grid-aligned on a text frame (Figure 1-a, right).
      However, when the same settings are made on a frame grid, for some reason, they are generated based on the grid attributes of the frame grid, not the glyph outlines.
      This always occurs based on the grid attribute of the frame grid, regardless of whether the text in the frame grid is grid-aligned or not (Figure 1-a left).
      The “Paragraph Borders and Shading” setting in Figure 1-a is the same for both (Figure 1-b).
      In Japanese typesetting, such operation is rarely used.
      In particular, it is never done when paragraphs that are not grid-aligned are mixed within a frame grid.
      For this reason, “Paragraph Borders and Shading”cannot be used when using a frame grid.

   2. Then, it is not so if “Paragraph Borders and Shading” can be somehow operated as long as they are grid-aligned in the frame grid.
      In Figure 2-a, it can be seen that the "Paragraph Border" that occurs in the right and left paragraphs is different.
      Both the right and the left have the same settings (Figure 2-b).
      The only difference is whether it is at the top of the paragraph or in the middle.
      This phenomenon occurs when the “Gyodori”setting is used.

   From the above two points, I believe that the developer does not understand how the “Paragraph Borders and Shading” should occur on the frame grid at all.
   “Paragraph Borders and Shading” should occur on the frame grid, just as it does on a text frame, based on glyph outlines, and should not be affected by grid attributes.

   「段落の囲み罫と背景色」をフレームグリッド上で使用するとき、フレームグリッドの持つグリッド属性を基準にするのは間違っている

   1.　「段落の囲み罫と背景色」は、通常は適用した段落のグリフの外形を基準として発生する。
   これは、テキストフレームでグリッド揃えをしていても同様である（図1-a右）。
   しかし、フレームグリッド上で同じ設定をすると、なぜかグリフの外形ではなく、フレームグリッドの持つグリッド属性を基準として発生してしまう。
   これはフレームグリッド内のテキストが、グリッド揃えをしていてもしていなくても、必ずフレームグリッドのグリッド属性を基準に発生してしまう（図1-a左）。
   図1-aで設定している「段落の囲み罫と背景色」の設定はどちらも同じである（図1-b）。
   日本語の組版上、そのような運用をすることはまずない。
   特に、フレームグリッド内に、グリッド揃えをしない段落を混在させるときには、絶対にしない。
   このため、フレームグリッドを使用している時には、事実上「段落の囲み罫と背景色」は使用できない。

   2.　ではフレームグリッド内でグリッド揃えをしていれば、「段落の囲み罫と背景色」は何とか運用できるのかというと、そうではない。
   図2-aでは、右と左の段落で、発生している「段落の囲み罫」が異なることが見て取れるだろう。
   右も左も同じ設定である（図2-b）。
   違うのは、段落の最上部にあるか、半ばにあるかだけである。
   この現象は、「段落の行取り」設定をしているときに発生する。

   上記の2つの点から、開発者はフレームグリッド上で「段落の囲み罫と背景色」がどのように発生するべきかを全く理解していないと考えられる。
   「段落の囲み罫と背景色」は、フレームグリッド上であっても、テキストフレーム上と同じように、グリフ外形を基準として発生するべきで、グリッド属性に左右されてはいけない。

   InDesign Version CC2018 or newer

   1. “Paragraph Borders and Shading” are usually generated based on the outline of the glyphs in the paragraph to which they are applied.
      This is true even if they are grid-aligned on a text frame (Figure 1-a, right).
      However, when the same settings are made on a frame grid, for some reason, they are generated based on the grid attributes of the frame grid, not the glyph outlines.
      This always occurs based on the grid attribute of the frame grid, regardless of whether the text in the frame grid is grid-aligned or not (Figure 1-a left).… more

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   0 comments  ·  Styles  ·  Delete…  ·  Admin →
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4. Placed graphic displays and exports outside stroke.

   A placed graphic will show onscreen and in graphic exports like PNG and JPG outside the stroke when the stroke is aligned to the inside of the frame. InDesign 2020 and earlier. To reproduce: place a graphic, add a stroke to the frame, align stroke to inside, export the page to jpg or png. A thin portion of the image is visible outside the stroke. Obviously, this is most noticeable when the stroke is thick and white.

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   6 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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   Under Review  ·  Abhinav Kaushik responded

   Thank you for reporting the issue to us.
   We are currently reviewing it.
   InDesign Team

5. Khmer script justification is broken

   With the CC version, having World-Ready Composer enabled, Khmer script justification is still broken. I tried to use the text with and without ZWSP, and it's all the same. There was a thread talking about it https://forums.adobe.com/message/5030301 but seems no any new update.

   The justification is also broken in Photoshop CC.

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   14 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   FIXED  ·  Abhinav Kaushik responded

   Hello All,
   Thank you for reporting the issue to us.
   We have fixed the issue in the latest version of InDesign, Id 15.0

   Please upgrade your InDesign application to the latest version to try out the fix.

   If you face any problems with the new update, do let us know in the comments.

   You may also follow the below given link for the list of all fixed issues in Id 15.0
   https://helpx.adobe.com/indesign/kb/fixed-issues.html

   -InDesign Team

6. Imported PDF comments not accurate

   1. ID 14 Mac
   2. Import PDF comments from file, including strikethroughs, replaced text, comments
   3. Some edits NOT SHOWN in ID file, though clearly present when PDF is viewed in Acrobat
   4. Faithful transfer of all edits to ID file (note non-transferred strikethrough of Highlights of Baltics in bottom quarter of screendump)

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   12 comments  ·  PDF Comments  ·  Delete…  ·  Admin →
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   FIXED  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for reporting the issue to us.
   We have fixed the issue in the latest version of InDesign, Id 14.0.3

   Please upgrade your InDesign application to the latest version to try out the fix.

   If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

   If you face any problems with the new update, do let us know in the comments.

   You may also follow the below given link for the list of all fixed issues in Id 14.0.3
   https://helpx.adobe.com/indesign/kb/fixed-issues.html

7. [Break in CC 2018] Text frame properties lost when copying and pasting frames across document

   I have a document that uses top justification in a text frame, and bottom justification in another text frame. When I copy these frames, with or without any other objects, into a new document (think business card imposition), the bottom justification changes to top justification, altering the layout of the document.

   I have reset my preferences, and tried the fixes described here: https://forums.adobe.com/thread/2402361 and here https://forums.adobe.com/thread/2401857

   With no success.

   Attached is a 1UP file (Original with mixed justification) and a 24UP file (with resulting error)

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   57 comments  ·  Styles  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Fix is available in version 13.1 of InDesign.
   Please update to the latest version available to you via Creative Cloud Desktop application.

   Thanks,
   Adobe InDesign team

8. Wrong menu gets expanded while clicking on an item on Menu bar in InDesign

   When InDesign is opened on my second screen, I can't select anything on top menus.

   InDesign CC 2017 on Windows 10

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   49 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for your support all this while. The issue is now fixed in the latest update of InDesign.
   Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

   If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

   Let us know your feedback in the comment section.

   Thanks,
   Abhinav Kaushik
   InDesign Team

9. Export to PDF function crash in InDesign 15.1

   Today I have updated to InDesign 15.1 and when I try to export to PDF the application immediately crash.

   This happen even I change the type of export (small dimension, print, etc.).

   I'm using windows 10 pro ver. 1909 build 18363.836, and Indesign 15.1 x64.

   The system start to work but the application crash at 16% of the export.

   The problem seems connected with something on the file, because I try to export another project and it work perfectly.

   The file was all "green" in the preliminary checks panel.

   And I notice that the system crash also using other function, example scrolling the pages list or the links list.

   There is something wrong in the new version 15.1 that stops the compiling. Unfortunately no errors appear, only application crash.

   Coming back to version 15.0.3 have solved the problem and the file was perfectly exported in PDF.

   Today I have updated to InDesign 15.1 and when I try to export to PDF the application immediately crash.

   This happen even I change the type of export (small dimension, print, etc.).

   I'm using windows 10 pro ver. 1909 build 18363.836, and Indesign 15.1 x64.

   The system start to work but the application crash at 16% of the export.

   The problem seems connected with something on the file, because I try to export another project and it work perfectly.

   The file was all "green" in the preliminary checks panel.

   And I notice that the system crash also using other function,… more

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   42 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   The fix for this is now publicly available in the latest InDesign update, 15.1.1

   Please update to the latest version to get the fix.

   —
   Adobe InDesign team

10. PDF comments: Delete <FEFF> marker after removal of all comments

    After choosing »Delete all comments« from the fly-out menu of the PDF comments panel at every position, where a comment was before the removal, a <FEFF> char is left behind, which shows up as a zero-width colon (:), when special characters are turned on.

    Since this is a useless char after deleting the comments, the <FEFF> should also be removed, when selecting the removal in the fly-out.

    <FEFF> shows up with XML tags, notes and index markers, so we can’t simply do a TEXT search for <FEFF> to remove it.
    BTW:
    \x{feff} doesn’t work in GREP search, which is kind of strange ...

    After choosing »Delete all comments« from the fly-out menu of the PDF comments panel at every position, where a comment was before the removal, a <FEFF> char is left behind, which shows up as a zero-width colon (:), when special characters are turned on.

    Since this is a useless char after deleting the comments, the <FEFF> should also be removed, when selecting the removal in the fly-out.

    <FEFF> shows up with XML tags, notes and index markers, so we can’t simply do a TEXT search for <FEFF> to remove it.
    BTW:
    \x{feff} doesn’t work in GREP search, which is kind… more

    34 votes

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    8 comments  ·  PDF Comments  ·  Delete…  ·  Admin →
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    Under Review  ·  amaarora responded

    Thanks for reporting. We will review the issue shortly.

    -InDesign Team

11. CC 2020 + Catalina makes computer really slow

    On a brand new iMac (Catalina), opening CC 2020 apps makes everything lag. When Adobe apps are not open, computer performance is fine. According to the Adobe Support Community, this issue seems pretty widespread and Adobe's suggested fixes do not help.

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    10 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    CLOSED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Based on our investigations after communicating with users, we’ve come to the conclusion that this issue is not related to OS 10.15.x

    Closing this thread.

    —
    Adobe InDesign team

12. InDesign publish online broken links and missing objects

    Have major problem with publish online, missing objects and links with question marks showing. This comes after 8 months working on this document with no issues at all. Really need this sorting by Adobe as I have to deliver project at end of this month latest.
    Here's how it appears
    https://indd.adobe.com/view/b91790d7-6683-449b-b86c-0b72ed80a746
    If you look at attached image, that's how it appears within InDesign

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    33 votes

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    37 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    The fix has been deployed on the Production.

13. InDesign performance issue: Hand tool freezes

    10.12.6 Sierra
    Hand tool freezes and no other tool can be selected. It won't unfreeze unless I shut down entire computer. This is a recurring issue.

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    47 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Closed: Different Product  ·  amaarora responded

    Hi,
    In order to reproduce the issue we sent information to all the affected users who have either voted or commented on this thread.
    Based on the replies we got we could infer that the issue is occurring when a third party software or application is also running in parallel. Some examples of the software used include Global Auto-correct, Google Chrome,
    Moreover, when the issue occurs it seems to hamper all CC applications such as Illustrator, InDesign and Photoshop.
    A possible fix for the solution includes restarting the application or restarting the system.

    In the absence of any consistent reproducible steps, we are currently closing this thread as “not reproducible”. In case you again encounter the issue, please create a new thread mentioning the steps with which we can reproduce the issue and additional softwares, if in case any, that you are using.

    Thanks,
    InDesign Team

14. Screen flickering - Screen turns black when moving objects.

    When i drag and drop a Textframe my Screen flickers black for a second - almost every damn time. This happens for me and most of my colleagues and it is horrible to work with.

    I feel like it got worse after installing the latest "Tablehead" fix that fixed the disapearing tableheads.

    Build 12.1.0.56
    OS X El Capitan 10.11.6
    iMac (Retina 4K, 21.5", 2015)
    3,3 GHz Intel Core i7
    16 GB 1867 MHz DDR3
    Intel Iris Pro Graphics 6200 1536 MB

    2nd Monior is a DELL U2414H, 23,5" at 1800p

    This is happening on quite a lot of machines in my Company and also for Persons i know using a 4K Retina iMac. and Really is a pain to work with. - It is NOT visible in a Screenrecording the only option would be to record a Video from my Smartphone if needed...

    Thanks!

    When i drag and drop a Textframe my Screen flickers black for a second - almost every damn time. This happens for me and most of my colleagues and it is horrible to work with.

    I feel like it got worse after installing the latest "Tablehead" fix that fixed the disapearing tableheads.

    Build 12.1.0.56
    OS X El Capitan 10.11.6
    iMac (Retina 4K, 21.5", 2015)
    3,3 GHz Intel Core i7
    16 GB 1867 MHz DDR3
    Intel Iris Pro Graphics 6200 1536 MB

    2nd Monior is a DELL U2414H, 23,5" at 1800p

    This is happening on quite a lot of machines in… more

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    40 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    The issue reported is at Apple’s end.
    Hence, Apple is recommending to update macOS to 10.15.x version in order to resolve this issue.

    Please update your macOS to Catalina. If you still face this issue in macOS 10.15 do add your comment in this thread.

    —
    Adobe InDesign team

15. InDesign 15.1.1 English dictionary missing plural word spellings

    Since the update every plural word version is not in the dictionary. Simple, basic words like 'years' and 'days' now show as a spelling error. It was working fine before the latest update. Get it fixed - it's pointless having the spellchecker when so many basic words are missing!

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    28 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    CLOSED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Closing this issue as this is no longer happening.

    —
    Adobe InDesign team

16. Color Settings Not Sticking

    Upon updating to InDesign 2019 (14.0) my color settings are no longer retained.

    As soon as I quit the app and restart the color settings go back to "Emulate Adobe InDesign 2.0 CMS Off"

    I have reinstalled the app.
    I have wiped all settings.
    I have cleared the Adobe Color Cache folder.

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    47 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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    FIXED  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your patience all this while.
    This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

    Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
    Do let us know in the comments, if you face any problem with the new update.

    List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

    Regards,
    InDesign Team

17. Shortcuts and keyboard keys stop working.

    CC2018, Windows 10, latest update as of 01/18/18, x64 system with 12GB RAM. I often have to close and reopen documents or InDesign itself for shortcuts and some keys to work. There does not seem to be a common cause or specific file(s) that sets it off and it may or may not happen to all open documents if more than one is open. Generally closing the document and reopening it helps, but there have been times where I have to restart the program for anything to work. The issue includes any shortcuts and sometimes keys such as the arrow keys when trying to edge a graphic or text box over. Generally, I am able to type in the file name if I am trying to save my work before I close the program, but there have been times that my keyboard is disabled there as well and I have to save over what I have open, rely on the auto-backup file, or duplicate the file in Explorer and rename it so I don't lose the original file. This has not been an issue in any other programs except InDesign and has only been in the past few weeks. The crashing since the last update has subsided, but this issue has not. I would love to know how to fix this.

    CC2018, Windows 10, latest update as of 01/18/18, x64 system with 12GB RAM. I often have to close and reopen documents or InDesign itself for shortcuts and some keys to work. There does not seem to be a common cause or specific file(s) that sets it off and it may or may not happen to all open documents if more than one is open. Generally closing the document and reopening it helps, but there have been times where I have to restart the program for anything to work. The issue includes any shortcuts and sometimes keys such as the arrow… more

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    73 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    The issue has been fixed in the latest release of InDesign – InDesign 2021.
    Please update to this new version of InDesign to get the fix.

    —
    Adobe InDesign team

18. Replaced text (when using Track Changes) in a table will crash InDesign/InCopy 2024 when switching to text views

    To recreate (See attached images):

    1. Create a simple table in InDesign and add some content to one cell, then activate Track Changes.
    2. Select the content and replace it with new content, then select to switch to "Story Editor".

    What occurs:
    1. InDesign will completely freeze up and needs to be forced to quit.
    2. This will also happen (in the same set up) if you are using InCopy and switch to either "Story" or "Galley" view.

    Comments:
    It seems that this is triggered by the graphics that highlight the removed/new text. If you are not showing the colors in any of the text views then the applications will not crash. This cannot be replicated in any older version of InDesign/InCopy.

    Files:
    1. Step 1.
    2. Step 2.

    To recreate (See attached images):

    1. Create a simple table in InDesign and add some content to one cell, then activate Track Changes.
    2. Select the content and replace it with new content, then select to switch to "Story Editor".

    What occurs:
    1. InDesign will completely freeze up and needs to be forced to quit.
    2. This will also happen (in the same set up) if you are using InCopy and switch to either "Story" or "Galley" view.

    Comments:
    It seems that this is triggered by the graphics that highlight the removed/new text. If you are not showing the colors in any… more

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    7 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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19. Drag-Duplicating using Alt/Opt key does not work if key is pressed after dragging

    InDesign 2020 OPTION Duplicate is now broken, just like Photoshop has always been.

    Don't make me commit to the duplicate before moving an item.

    Sometimes I'll move a box, then realize I intended to duplicate it, so then I'll press OPTION... now I have to commit to it FIRST.

    Fix this and stop breaking things!

    31 votes

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    29 comments  ·  Others  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    This issue has been fixed in the latest update of InDesign 2022 - version 17.3

    Please update to this latest version of InDesign using Creative Cloud Desktop Application to get the fix.

    --

    InDesign team

    Adobe

20. Variable Font not working in InDesign 2020

    We came along a severe bug within InDesign 2020 and Variable Font.

    These Blog Posts are describing it quite well:

    https://forum.glyphsapp.com/t/variable-fonts-indesign-2020-bug/13051

    and:
    https://forum.glyphsapp.com/t/variable-fontz-in-indesign/13032

    Illustrator and Photoshop do not have this bug.

    30 votes

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    17 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    The issue has been fixed in the latest release of InDesign – InDesign 2021. The fix was also available in the previous version of InDesign – version 15.1.2
    Please update to either of these versions of InDesign to get the fix.

    —
    Adobe InDesign team