Publish Online Dashboard Fails to Show Analytics
The analytics information will not load for individual documents or in the overview tab for documents published online from InDesign. I have found this to be a problem on macOS Mojave and Windows 10 using multiple web browsers including Safari, Chrome, Firefox, and Edge.
When attempting to use view analytics or delete the online document, nothing occurs on the Document Trends page.
This is frustrating. The Publish Online is a great feature but why even offer analytics as an option if it doesn't work??? I have been trying for over a month with no result. Various browsers, various modes, clearing cache, everything. This function DOES NOT WORK.
Either fix it or get rid of the option so it stops driving us crazy.
I see this post continues to get comments 4 years later. Unfortunately, my team and I long ago gave up trying to get any reliable analytics from this service. Very disappointing Adobe. Is anyone reading these?
Another bug I reported around the same time also failed to get any attention.
Kathy Lecocq commented
I saw a first post from 2018, and it's not yet working ? Why for some people it is and not for others...?
Emily B commented
It's appalling that this issue has continued for so long. How am I supposed to prove that this tool is effective if I can't share metrics with my leaders?
Been an ongoing issue for a long time, but seems to be worse lately, in the past being patient you could eventually access some stats but now been trying for a day and a half, waiting, refreshing and trying different browsers.
Please, please, please resolve this!
Shelley WJ commented
I am experiencing the same difficulty. Please advise.
None of my Publish Online documents - regardless of age - will display analytics, nor will the overview show analytics for all. The four-square "working" indicator just spins and spins, endlessly.
Behavior is consistent on Windows 10 and 11, using various versions of Chrome, and has been ongoing for several months. All the documents in question >used< to display analytics correctly and promptly.
UPDATE: Have tried logging in and out of Creative Cloud. Incognito mode in Chrome. Switching off my VPN. Switched off all my adblock and privacy extensions on my browser (which didn't interfere with analytics on these very same documents before, but what the heck). Using a different computer entirely using a different OS version (Win11). Using a different NETWORK entirely.
Nothing works. Nothing helps.
Accounting Department commented
I have the same problem with both Chrome and Edge. It is extremely frustrating and I am considering using alternatives because I need analytics.
Sonya Her commented
I'm having the same issues. So frustrating!
Leyla Neilsen commented
Same here - although my stats don't even load, just get this screen for hours.... Any fix in the workings?
Kevin Kennedy commented
I'm still having this problem three years later. Up until this year I've always been able to get analytics, though it would usually take several tries. I've now been trying every day for several weeks, and the analytics won't load. I welcome any advice!