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18.4 and 18.5 exported PDF corrupted

Hi guys,

Our books are printed in house with Xerox Nuvera 288 Presses. We recently faced this issue, and tho it should be addressed in 18.5 updated, we're still facing the same problem in 18.4 with 18.5 (Images attached below) where the whole book is printed out, but have left a single page blank.

In this example, this page 85 went blank every time we ran it through the press when exported with 18.4 and 18.5, but got no problem with 18.3. This error also happened to 9 out of 10 book titles (exported with 18.4 and 18.5) that we print, which is a major issues for our production.

The confusion is, all the content in the black page is text base, no special fonts or images, not font issue or errors came up when we exported it out what so ever. We reverted back to 18.3 and all the issues are fixed. I even reverted back to 18.1 and 18.2 to make sure our theory is right, and yes, 18.4 and the new 18.5 are versions that gave us the issue.

We don't know what actually cause the corruption since there was no error showed, or just the interaction issues between the PDF of 18.4 and 18.5 with the presses.

I also attached our export setting below (our export setting is unchanged, works completely fine with 18.3 and previous versions)

Cheers,
V

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Viet Lu shared this idea  ·   ·  Report…  ·  Admin →
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Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded  · 

We have released InDesign 18.5 version available via CCD app. Please check if the issue is resolved in this update.


If the issue still persists, we would like to look at the InDesign file. So if you could share it with us, please do so by putting it at a shared location and give us the link.


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  • Timo S. commented  ·   ·  Report

    Please give any kind of feedback to this issue.

  • Timo S. commented  ·   ·  Report

    I send you a link to our customers indd files on 05. Sep.
    Did you get it?

  • Alan commented  ·   ·  Report

    Hi Ravi, is there any progress on this problem. It has become more prevalent as our clients are upgrading to 18.4 and 18.5 and we cannot ask them all to back grade to 18.3.

    Help please.

  • Timo S. commented  ·   ·  Report

    Hello.
    We see, an overall problem of InDesign which concerns various workflows in printing.
    I will update my comments weekly to let Adobe know that this topic have to be solved.

    Best regards.
    Timo

  • Alan commented  ·   ·  Report

    Is there any further news on this Ravi? We are seeing more and more random PDFs failing various workflows ..... and everytime if we ask our clients to back grade to ID 18.3 the problem is fixed. This is a huge issue.

  • Alan commented  ·   ·  Report

    We are a PrePress house and we are also seeing random problems with ID generated PDFs in 18.4 and 18.5. We are seeing ripping problems in our Agfa workflows or PDFs that are dropping images and text.

  • Timo S. commented  ·   ·  Report

    Hello Ravi.

    The update to Version 18.5 didn't resolve the problem.
    Momentarily our workaround is to redistill coorrupt pdf files which solve the issue of not appearing after imposing but implyother issues regarding image quality.

    I got the *.indd files from our customer.
    How can I share you the link directly?

  • Brian Keller commented  ·   ·  Report

    We are also a commercial printer and have recently seen this same problem arise with a couple exported PDF files from InDesign verison 18.4 as well. We import these PDF files into our imposition program that creates a postscript file and that is when we see the pages go blank. We then create our own PDF proofs with guidelines for the margins from the imposition and the pages are blank in the PDF file we make through Distiller.(thankfully shows in the proofs)

    We have found a workaround that if we postscript the PDF file and re-make PDF files through Distiller before importing that it appears to correct the issue, but this is time consuming.

    I have just gotten word from a few of my employees that they are starting to see more issues with InDesign exported PDF files from version 18.4. I have asked our customer to supply the native InDesign files as well for troubleshooting to see if this is corrected in 18.5, but looking at the comments here it does not appear that 18.5 fixed the problem.

  • Timo S. commented  ·   ·  Report

    I've just asked our customer to share the indd files.
    How could I send you the Link directly if I got them?

  • Timo S. commented  ·   ·  Report

    We also expierience similar issues at some customers who export corrupted pdf files without any Error-messages for newspaper print. Sadly there is no pattern, which pages are missing. But the issue exists also since Version 18.4

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