Bug details

InDesign CC 2019, GPU enablement on Mac

InDesign CC 2019 14.0
macOS Mojave 10.14
Mac Pro 5.1 (mid 2012)
SAPPHIRE Radeon PULSE RX 580 8GB GDDR5

Photoshop CC GPU Performance - ok
Illustrator CC GPU Performance - ok
InDesign CC... GPU incompatible???
In addition, there are icon discolorations (only InDesign). Sometimes this effect occurs, sometimes not. The color of discoloration can be different.

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Tomasz shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

Based on our investigation we have isolated this issue under three category.
- Users having compatible GPU and montor configuration but still not able to use GPU rendering.
MacPro, Mac mini OR “working on MacBooks with screen down” and using hidpi monitors with display scale factor one.
This has been identified as bug and now have been fixed.
Please visit www.adobeprerelease.com to try out the beta build 14.0.3.407

- Users having Incompatible GPU and monitor configuration
Please refer following link that have all the details system requirement for GPU rendering.
https://helpx.adobe.com/in/indesign/using/gpu_performance.html

- Users having GPU rendering issues:
Since , this thread is mainly being tracked for enablement.
Please report these issue via other reported threads or new threads.
You can share your sample documents(packaged) having rendering issue with us on “sharewithID@adobe.com” email address.
These sample documents will help in analysis for possible fixes.

Note: From now on we will use this thread only for GPU enablement issues.

38 comments

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  • Joel Rowe commented  ·   ·  Flag as inappropriate

    Same problem: "Compatible GPU and monitor not detected"; GPU performance and Animated Zoom greyed out.

    Macbook pro 2019 2.3mhz i9 with vega 20 card; 32gb RAM. mojave 10.14.5 running indesign 2019 (v14.0.2) with external DELL U3011 monitor with screen down. with 2560x1600 resolution.

    the tip mentioned above: "You can decrease or increase display scaling with scale factor greater than one" doesn't make sense. PLEASE EXPLAIN.

    I did try different scaling for external monitor — didn't work.
    Tried dumping ID preferences — didn't work.
    Tried different scaling using macbook pro screen alone (no external monitor) — didn't work.

    Adobe: can we please get this fixed ASAP? any other workaround?

  • Marcel commented  ·   ·  Flag as inappropriate

    I tried a new user account on the same Mac and I can use the GPU with indesign cc 2019...
    But that is not a solution for me...

  • Maik commented  ·   ·  Flag as inappropriate

    I have the same Problem with my imac early 2019....

    What the **** is that....
    Please fix this Problem now!

  • Marcel commented  ·   ·  Flag as inappropriate

    Modellname: iMac
    Modell-Identifizierung: iMac19,1
    Prozessortyp: Intel Core i9
    Prozessorgeschwindigkeit: 3,6 GHz
    Anzahl der Prozessoren: 1
    Gesamtanzahl der Kerne: 8
    L2-Cache (pro Kern): 256 KB
    L3-Cache: 16 MB
    Hyper-Threading Technologie: Aktiviert
    Speicher: 40 GB

    Chipsatz-Modell: Radeon Pro 580X
    Typ: GPU
    Bus: PCIe
    PCIe-Lane-Breite: x16
    VRAM (gesamt): 8 GB
    Hersteller: AMD (0x1002)
    Geräte-ID: 0x67df
    Versions-ID: 0x00c0
    ROM-Version: 113-D0008A-042
    VBIOS-Version: 113-D0008A1X-009
    EFI-Treiberversion: 01.01.042
    Metal: Unterstützt, Funktionsset macOS GPUFamily2 v1

  • Burkhard commented  ·   ·  Flag as inappropriate

    What's the next step? Weeks ago I sent you the complete SPX system information - including the user configuration - by e-mail to Sumi Garg. Do we receive a message about your findings?

  • RY commented  ·   ·  Flag as inappropriate

    Mac Pro (late 2013)
    MacOS 10.13.6
    Quad-Core Intel Xeon E5, 3.7 GHz, 4 Cores
    32 GB RAM
    GPU: 2 AMD FirePro D700

    Displays:
    Cintiq 27QHDT:
    Resolution: 2560 x 1440 (QHD/WQHD - Wide Quad High Definition)
    UI Looks like: 2560 x 1440 @ 60 Hz
    Connection Type: Thunderbolt

    LG ULTRAWIDE:
    Resolution: 3440 x 1440 (UWQHD - Ultra-Wide Quad HD)
    UI Looks like: 3440 x 1440 @ 60 Hz
    Connection Type: Thunderbolt

  • Therise Duck commented  ·   ·  Flag as inappropriate

    I'm not sure if this will help anyone, but it sure saved me! I just ignore the incompatible GPU message, BUT under Preferences -- interface -- Options make sure you have these settings:
    Hand Tool: Slide Over to Higher Quality.
    Live Screen Drawing -- choose Never
    and uncheck Greek Vector Graphics on Drag

    for some reason this has totally rid me of the problem! Wish you all luck. Let me know if this helps you also.

  • Jasper Johal commented  ·   ·  Flag as inappropriate

    I have a Mac Pro (Late 2013) with two AMD FirePro D700 graphic cards. InDesign says no compatible GPU and monitor not detected! What?

    Running MacOS Mojave 10.14.4
    Auto updated version of InDesign: 14.0.2

  • Therise Duck commented  ·   ·  Flag as inappropriate

    I'm having a similar problem with InDesign. It's becoming a big issue and I simply can't use the program for anything other than minor projects. It's exceptionally slow when I'm in Overprint Preview. I've tried many things and even sat on the phone with Adobe support as they controlled my screen attempting to resolve the issue. But they couldn't and suggested I post my concern here. I've attached screen caps of my system details.
    I'm using the latest Adobe software. Illustrator and photoshop are fine. It's just InDesign.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Mac Pro (Late 2013)
    Mojave 10.14.4
    Adobe InDesign CC 2019
    AMD FirePro D700 6GB X 2
    LG 4K Monitor
    I am experiencing the same error.

    "No compatible GPU and monitor detected."

    When can I use InDesign CC with GPU errors fixed?

  • Burkhard commented  ·   ·  Flag as inappropriate

    I have the same problem with InDesign 14.0.2 (Creative Cloud Complete Subscription). I get "no compatible GPU and monitor detected", both options are disabled and grayed out. Using an iMac 27" Late 2013 with 32GB memory and NVIDIA GeForce GTX 780M 4GB under MacOS Mojave 10.14.4.

    The NVIDIA GPU is available in Photoshop 20.0.4 and Illustrator 23.0.3! How embarrassing is that? InDesign programmers aren't able to do that?

  • Kevin Yurasovich commented  ·   ·  Flag as inappropriate

    Same issue here. I get "Compatible GPU and Monitor detected." but the options are both unchecked and grayed out. Using a 15in" 2017 MacBook Pro on MacOS Mojave 10.14.4

  • Darren commented  ·   ·  Flag as inappropriate

    I have experienced the same issues with my Mac Pro (late 2010) with an upgraded Sapphire Radeon RX 580 8 gb and a Dell 27" 4K monitor. Still no detection of GPU and monitor. Tech support told me that both Apple and Adobe need version updates. I contacted Apple tech support and they confirmed that my hardware is compatible with Adobe's requirements. Sounds like Adobe needs to look into the matter a bit deeper since there are quite a few users that are experiencing this issue. Let's hope the next update will resolve this problem.

    Aside from the GPU Performance, I have noticed major hesitation with the program, moving elements around, trying to click on objects and there's a long delay. Also when selecting the objects, if I click longer on it, it becomes stuck or attached to the cursor so when moving the mouse, the object moves with it even though I'm not pressing the mouse anymore. Very frustrating.

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