What if you have a compatible setup and you're opening InDesign with the laptop lid open, and it's still not activating the GPU? It's greyed out...?

We have two 2019 15" MacBook Pro's, i9 processors, 5K displays, 16GB Memory, 512GB Storage. Mine opens with GPU selected, all works fine.

Our other designer has the EXACT SAME setup but hers is not opening in GPU mode??

Same problem: "Compatible GPU and monitor not detected"; GPU performance and Animated Zoom greyed out.

Macbook pro 2019 2.3mhz i9 with vega 20 card; 32gb RAM. mojave 10.14.5 running indesign 2019 (v14.0.2) with external DELL U3011 monitor with screen down. with 2560x1600 resolution.

the tip mentioned above: "You can decrease or increase display scaling with scale factor greater than one" doesn't make sense. PLEASE EXPLAIN.

I did try different scaling for external monitor — didn't work.
Tried dumping ID preferences — didn't work.
Tried different scaling using macbook pro screen alone (no external monitor) — didn't work.

Adobe: can we please get this fixed ASAP? any other workaround?

SImilar to an issue with the GPU performance before - vector images placed on the master page are displaying incorrectly. The first image shows what I see and the second shows what I should see (ie if the image is placed on the page not the master page.

Same problem w/ Mac Pro on a 1440p Ultrawide.

phew, ok it works now. Try this:

http://www.tech4pub.com/2012/10/10/indesign-tip-reset-preferences-to-improve-performance/

After that, I can use the GPU...

I tried a new user account on the same Mac and I can use the GPU with indesign cc 2019...
But that is not a solution for me...

I have the same Problem with my imac early 2019....

What the **** is that....
Please fix this Problem now!

I have the same issue.

Early 2015 13" Macbook Pro
System specs in screenshots.

Modellname: iMac
Modell-Identifizierung: iMac19,1
Prozessortyp: Intel Core i9
Prozessorgeschwindigkeit: 3,6 GHz
Anzahl der Prozessoren: 1
Gesamtanzahl der Kerne: 8
L2-Cache (pro Kern): 256 KB
L3-Cache: 16 MB
Hyper-Threading Technologie: Aktiviert
Speicher: 40 GB

Chipsatz-Modell: Radeon Pro 580X
Typ: GPU
Bus: PCIe
PCIe-Lane-Breite: x16
VRAM (gesamt): 8 GB
Hersteller: AMD (0x1002)
Geräte-ID: 0x67df
Versions-ID: 0x00c0
ROM-Version: 113-D0008A-042
VBIOS-Version: 113-D0008A1X-009
EFI-Treiberversion: 01.01.042
Metal: Unterstützt, Funktionsset macOS GPUFamily2 v1

Same issue here on a new imac 2019...

What's the next step? Weeks ago I sent you the complete SPX system information - including the user configuration - by e-mail to Sumi Garg. Do we receive a message about your findings?

Indesign 14.0.2

Mac Pro (late 2013)
MacOS 10.13.6
Quad-Core Intel Xeon E5, 3.7 GHz, 4 Cores
128 GB RAM
GPU: 2 AMD FirePro D700

Displays:
Cintiq 27QHDT:
Resolution: 2560 x 1440 (QHD/WQHD - Wide Quad High Definition)
UI Looks like: 2560 x 1440 @ 60 Hz
Connection Type: Thunderbolt

LG ULTRAWIDE:
Resolution: 3440 x 1440 (UWQHD - Ultra-Wide Quad HD)
UI Looks like: 3440 x 1440 @ 60 Hz
Connection Type: Thunderbolt

I'm not sure if this will help anyone, but it sure saved me! I just ignore the incompatible GPU message, BUT under Preferences -- interface -- Options make sure you have these settings:
Hand Tool: Slide Over to Higher Quality.
Live Screen Drawing -- choose Never
and uncheck Greek Vector Graphics on Drag

for some reason this has totally rid me of the problem! Wish you all luck. Let me know if this helps you also.

same here

MacOS Mojave 10.14.4
InDesign: 14.0.2

GPU enabled in AI and PS but ID option is greyed out even though options say compatible GPU and Monitor detected...

I have a Mac Pro (Late 2013) with two AMD FirePro D700 graphic cards. InDesign says no compatible GPU and monitor not detected! What?

Running MacOS Mojave 10.14.4
Auto updated version of InDesign: 14.0.2

I'm having a similar problem with InDesign. It's becoming a big issue and I simply can't use the program for anything other than minor projects. It's exceptionally slow when I'm in Overprint Preview. I've tried many things and even sat on the phone with Adobe support as they controlled my screen attempting to resolve the issue. But they couldn't and suggested I post my concern here. I've attached screen caps of my system details.
I'm using the latest Adobe software. Illustrator and photoshop are fine. It's just InDesign.

Mac Pro (Late 2013)
Mojave 10.14.4
Adobe InDesign CC 2019
AMD FirePro D700 6GB X 2
LG 4K Monitor
I am experiencing the same error.

"No compatible GPU and monitor detected."

When can I use InDesign CC with GPU errors fixed?

I have the same problem with InDesign 14.0.2 (Creative Cloud Complete Subscription). I get "no compatible GPU and monitor detected", both options are disabled and grayed out. Using an iMac 27" Late 2013 with 32GB memory and NVIDIA GeForce GTX 780M 4GB under MacOS Mojave 10.14.4.

The NVIDIA GPU is available in Photoshop 20.0.4 and Illustrator 23.0.3! How embarrassing is that? InDesign programmers aren't able to do that?

Same issue here. I get "Compatible GPU and Monitor detected." but the options are both unchecked and grayed out. Using a 15in" 2017 MacBook Pro on MacOS Mojave 10.14.4

I have experienced the same issues with my Mac Pro (late 2010) with an upgraded Sapphire Radeon RX 580 8 gb and a Dell 27" 4K monitor. Still no detection of GPU and monitor. Tech support told me that both Apple and Adobe need version updates. I contacted Apple tech support and they confirmed that my hardware is compatible with Adobe's requirements. Sounds like Adobe needs to look into the matter a bit deeper since there are quite a few users that are experiencing this issue. Let's hope the next update will resolve this problem.

Aside from the GPU Performance, I have noticed major hesitation with the program, moving elements around, trying to click on objects and there's a long delay. Also when selecting the objects, if I click longer on it, it becomes stuck or attached to the cursor so when moving the mouse, the object moves with it even though I'm not pressing the mouse anymore. Very frustrating.