InDesign CC 2019, GPU enablement on Mac
InDesign CC 2019 14.0
macOS Mojave 10.14
Mac Pro 5.1 (mid 2012)
SAPPHIRE Radeon PULSE RX 580 8GB GDDR5
Photoshop CC GPU Performance - ok
Illustrator CC GPU Performance - ok
InDesign CC... GPU incompatible???
In addition, there are icon discolorations (only InDesign). Sometimes this effect occurs, sometimes not. The color of discoloration can be different.
Based on our investigation we have isolated this issue under three category.
- Users having compatible GPU and montor configuration but still not able to use GPU rendering.
MacPro, Mac mini OR “working on MacBooks with screen down” and using hidpi monitors with display scale factor one.
This has been identified as bug and now have been fixed.
Please visit www.adobeprerelease.com to try out the beta build 126.96.36.1997
- Users having Incompatible GPU and monitor configuration
Please refer following link that have all the details system requirement for GPU rendering.
- Users having GPU rendering issues:
Since , this thread is mainly being tracked for enablement.
Please report these issue via other reported threads or new threads.
You can share your sample documents(packaged) having rendering issue with us on “sharewithID@adobe.com” email address.
These sample documents will help in analysis for possible fixes.
Note: From now on we will use this thread only for GPU enablement issues.
Joel Rowe commented
Same problem: "Compatible GPU and monitor not detected"; GPU performance and Animated Zoom greyed out.
Macbook pro 2019 2.3mhz i9 with vega 20 card; 32gb RAM. mojave 10.14.5 running indesign 2019 (v14.0.2) with external DELL U3011 monitor with screen down. with 2560x1600 resolution.
the tip mentioned above: "You can decrease or increase display scaling with scale factor greater than one" doesn't make sense. PLEASE EXPLAIN.
I did try different scaling for external monitor — didn't work.
Tried dumping ID preferences — didn't work.
Tried different scaling using macbook pro screen alone (no external monitor) — didn't work.
Adobe: can we please get this fixed ASAP? any other workaround?
SImilar to an issue with the GPU performance before - vector images placed on the master page are displaying incorrectly. The first image shows what I see and the second shows what I should see (ie if the image is placed on the page not the master page.
Kevin Lozandier commented
Same problem w/ Mac Pro on a 1440p Ultrawide.
phew, ok it works now. Try this:
After that, I can use the GPU...
I tried a new user account on the same Mac and I can use the GPU with indesign cc 2019...
But that is not a solution for me...
I have the same Problem with my imac early 2019....
What the **** is that....
Please fix this Problem now!
I have the same issue.
Early 2015 13" Macbook Pro
System specs in screenshots.
Prozessortyp: Intel Core i9
Prozessorgeschwindigkeit: 3,6 GHz
Anzahl der Prozessoren: 1
Gesamtanzahl der Kerne: 8
L2-Cache (pro Kern): 256 KB
L3-Cache: 16 MB
Hyper-Threading Technologie: Aktiviert
Speicher: 40 GB
Chipsatz-Modell: Radeon Pro 580X
VRAM (gesamt): 8 GB
Hersteller: AMD (0x1002)
Metal: Unterstützt, Funktionsset macOS GPUFamily2 v1
Same issue here on a new imac 2019...
What's the next step? Weeks ago I sent you the complete SPX system information - including the user configuration - by e-mail to Sumi Garg. Do we receive a message about your findings?
Mac Pro (late 2013)
Quad-Core Intel Xeon E5, 3.7 GHz, 4 Cores
32 GB RAM
GPU: 2 AMD FirePro D700
Resolution: 2560 x 1440 (QHD/WQHD - Wide Quad High Definition)
UI Looks like: 2560 x 1440 @ 60 Hz
Connection Type: Thunderbolt
Resolution: 3440 x 1440 (UWQHD - Ultra-Wide Quad HD)
UI Looks like: 3440 x 1440 @ 60 Hz
Connection Type: Thunderbolt
Therise Duck commented
I'm not sure if this will help anyone, but it sure saved me! I just ignore the incompatible GPU message, BUT under Preferences -- interface -- Options make sure you have these settings:
Hand Tool: Slide Over to Higher Quality.
Live Screen Drawing -- choose Never
and uncheck Greek Vector Graphics on Drag
for some reason this has totally rid me of the problem! Wish you all luck. Let me know if this helps you also.
MacOS Mojave 10.14.4
GPU enabled in AI and PS but ID option is greyed out even though options say compatible GPU and Monitor detected...
Jasper Johal commented
I have a Mac Pro (Late 2013) with two AMD FirePro D700 graphic cards. InDesign says no compatible GPU and monitor not detected! What?
Running MacOS Mojave 10.14.4
Auto updated version of InDesign: 14.0.2
Therise Duck commented
I'm having a similar problem with InDesign. It's becoming a big issue and I simply can't use the program for anything other than minor projects. It's exceptionally slow when I'm in Overprint Preview. I've tried many things and even sat on the phone with Adobe support as they controlled my screen attempting to resolve the issue. But they couldn't and suggested I post my concern here. I've attached screen caps of my system details.
I'm using the latest Adobe software. Illustrator and photoshop are fine. It's just InDesign.
Mac Pro (Late 2013)
Adobe InDesign CC 2019
AMD FirePro D700 6GB X 2
LG 4K Monitor
I am experiencing the same error.
"No compatible GPU and monitor detected."
When can I use InDesign CC with GPU errors fixed?
I have the same problem with InDesign 14.0.2 (Creative Cloud Complete Subscription). I get "no compatible GPU and monitor detected", both options are disabled and grayed out. Using an iMac 27" Late 2013 with 32GB memory and NVIDIA GeForce GTX 780M 4GB under MacOS Mojave 10.14.4.
The NVIDIA GPU is available in Photoshop 20.0.4 and Illustrator 23.0.3! How embarrassing is that? InDesign programmers aren't able to do that?
Kevin Yurasovich commented
Same issue here. I get "Compatible GPU and Monitor detected." but the options are both unchecked and grayed out. Using a 15in" 2017 MacBook Pro on MacOS Mojave 10.14.4
I have experienced the same issues with my Mac Pro (late 2010) with an upgraded Sapphire Radeon RX 580 8 gb and a Dell 27" 4K monitor. Still no detection of GPU and monitor. Tech support told me that both Apple and Adobe need version updates. I contacted Apple tech support and they confirmed that my hardware is compatible with Adobe's requirements. Sounds like Adobe needs to look into the matter a bit deeper since there are quite a few users that are experiencing this issue. Let's hope the next update will resolve this problem.
Aside from the GPU Performance, I have noticed major hesitation with the program, moving elements around, trying to click on objects and there's a long delay. Also when selecting the objects, if I click longer on it, it becomes stuck or attached to the cursor so when moving the mouse, the object moves with it even though I'm not pressing the mouse anymore. Very frustrating.