7036 results found

1. [ID-4257737]InDesign 15.1.1 - Fonts not activating - stuck on spinning circle background tasks

   I have a problem on InDesign 15.1.1 - My Creative Cloud fonts are not activating... How can I sort this out? It's stuck on the spinning blue circle of doom - the background task has been saying queued for hours now.

   I need my fonts not sure what to do?? Help.

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   12 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Try closing the document that shows the Background Tasks as queued. If the Auto-Activate Adobe Fonts option has been selected and you are connected to the internet, fonts in your document should get auto-activated.
   Please try once again and let us know.

   —
   Adobe InDesign team

2. Indesign incredibly slow or crashes with more than one document open

   InDesign (15.0.2) becomes almost unusable with more than (1) document open. Trying to copy text or images from one document to the next or just work in one of the documents while the other is open results in minutes-long wait times (or complete crash) to even select a text box, type a character, etc.

   Steps to reproduce:
   Open INDD doc (either on network or desktop)
   Open second INDD doc
   Attempt to edit text in either doc or copy over text from one document to the next

   Set-up info:
   InDesign 15.0.2
   Windows 10 Enterprise // 10.0.17763

   Trouble-shooting included:
   - Turned off all plug-ins
   - Turned off all preferences related to instant rendering of image, type, previews
   - Turned off pre-flight
   -Turned off type previews, variable characters, etc
   -Display is set to typical (although, it happens in FAST as well)

   Happening across regional team of 20+ users all working on the same Windows version and similar computers (Lenovo)

   InDesign (15.0.2) becomes almost unusable with more than (1) document open. Trying to copy text or images from one document to the next or just work in one of the documents while the other is open results in minutes-long wait times (or complete crash) to even select a text box, type a character, etc.

   Steps to reproduce:
   Open INDD doc (either on network or desktop)
   Open second INDD doc
   Attempt to edit text in either doc or copy over text from one document to the next

   Set-up info:
   InDesign 15.0.2
   Windows 10 Enterprise // 10.0.17763

   Trouble-shooting included:
   - Turned… more

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   10 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   As confirmed by a customer over the thread that the issue is fixed in InDesign 2020(v15.1.2.226).

   We recommend you upgrade to either InDesign 2020(v15.1.2.226) or to the latest InDesign 2021(v16.0.0.77) for the fix.

   If you are unable to see the update, go to the Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

   —
   Adobe InDesign Team

3. [ID-4216889]Objects on the page jump if a left-hand page becomes a right-hand page and vice versa

   Hi developers,
   this is a longstanding bug:

   With facing pages documents on EVERY document page there is a zone where jumping of objects will happen.

   I call this the jump zone. All objects on a page that will jump are clearly inside the page's area. The bug has nothing to do with rounding errors where object edges are at the edge of a page.

   The objects should not move if pages are added or removed, if numbering of pages is changing. Nevertheless they do. Always. Unless, the zone has a width of zero.

   Below all the details.

   What is a jump zone?
   If horizontal values for left and right margins differ, there is a BUG that in effect forms a zone on the page.
   I call this zone JUMP ZONE because objects that touch the zone with their edges could jump horizontally.

   When will objects jump?
   1. When a left-hand page becomes a right-hand page OR a right-hand page becomes a left-hand page.

   1. When a left-hand page becomes a right-hand page and later when a right-hand page becomes a left-hand page again.

   This could happen within a single InDesign document open.

   WARNING:
   It could even happen to InDesign documents that are not visibly open.
   That's with InDesign documents that are part of a InDesign book file.
   The book file's feature with auto-numbering pages can do this even if no document is visibly open.
   The damage is done if auto-numbering took place AND the book file is saved.

   How large is the jump zone?
   The height of the zone is the height of the page.
   The width of the zone can be calculated:
   inner margin MINUS outer margin

   How large is the jump?
   The width of the jump zone.

   Where is the jump zone positioned?
   Positive value: The zone is at the spine of the page.
   Objects that touch the zone jump towards the spine.

   Negative value: The zone is at the edge of a page away from the spine.
   Objects that touch the zone jump away from spine.

   What versions of InDesign are affected?
   All versions CC up to InDesign 2020, Mac OS X and Windows.
   InDesign CS6, Mac OS X and Windows.

   Possibly also InDesign CS5 and CS5.5, Mac OS X and Windows.
   I did not test this.

   How can I avoid jump zones?
   Make right and left margin values the same!

   Are there workarounds if I cannot avoid jump zones?

   1. Anchor objects
      that touch the jump zone to text frames that do not touch the jump zone.
      Nested objects will not jump if the parent objects are not touching the jump zone.

   2. Group an object
      to another one that is touching the top or the bottom edge of the page.
      Tests are showing that objects will not jump if they touch the bottom OR the top of the page.
      ( OR both, bottom and top edges of the page .)

   Other things to consider about moving objects?
   The following is independently of jump zones:
   Objects could move to other pages if their edges touch exactly the horizontal edges on pages in facing pages.
   Depending on the version of InDesign this could also happen with objects touching the spine.
   Reason: Rounding errors.

   What can provoke all this?
   1. Add or remove an odd number of pages
   so that left-hand pages become right-hand pages and vice versa.

   1. Renumber start pages of sections so that left-hand pages become right-hand pages and vice versa.

   Note:
   Every document has at least one section by default.
   The start of that section is the first page in the document.

   More details at Adobe InDesign Forum:
   https://community.adobe.com/t5/indesign/bug-in-book-s-update-numbering-feature/m-p/10774458#M166408

   InDesign 2020 documents attached here.
   See screenshots and further comments at Adobe InDesign Forum:
   https://community.adobe.com/t5/indesign/bug-in-book-s-update-numbering-feature/m-p/10774596#M166420

   Download link to all test files on my Dropbox account:
   https://www.dropbox.com/s/duov096cu2q481l/Jump-Zones-Explained-Facing-Pages-Documents.zip?dl=0

   Regards,
   Uwe Laubender

   ( ACP )

   PS: Why does InDesign Uservoice not permit to attach files with suffix .indd ?
   Message: "Invalid file type: .indd files not allowed."
   Isn't that rather absurd?

   Hi developers,
   this is a longstanding bug:

   With facing pages documents on EVERY document page there is a zone where jumping of objects will happen.

   I call this the jump zone. All objects on a page that will jump are clearly inside the page's area. The bug has nothing to do with rounding errors where object edges are at the edge of a page.

   The objects should not move if pages are added or removed, if numbering of pages is changing. Nevertheless they do. Always. Unless, the zone has a width of zero.

   Below all the details.

   What is a… more

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   1 comment  ·  Document/Pages  ·  Delete…  ·  Admin →
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   Under Review  ·  Abhinav Kaushik responded

   Thank you for reporting the issue to us.
   We are currently reviewing it.
   InDesign Team

4. PDF Export

   InDesign CC2019 / PDF Export Print (Druck)
   It is no longer possible to export correctly to PDF x3 or x4; and it is no longer possible to change the export settings of colour profiles (for example to FOGRA 39 or ISO Coated etc…)

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   26 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   An update (14.0.1) is now available for InDesign CC 2019. The update contains the fix for this issue.

   Please install this update via the Creative Cloud application.

   Adobe InDesign team

5. Accessible PDF Exported from ID contains SPANS in Reading Order panel

   InDesign Version: 13.1

   To reproduce issue, create an InDesign document with some styles, map styles to tags and export to PDF with tags (accessible pdf).

   Expected result is that in the Reading Order panel (and Content pane), each paragraph is wrapped in an appropriate container.

   The actual result is that each line of text within a paragraph is wrapped in a span container.

   Although this doesn't seem to directly affect the accessibility of the file, it makes additional remediation difficult because of the many containers found in the PDF file.

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   4 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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   Closed: Different Product  ·  Abhinav Kaushik responded

   Hello All,
   We acknowledge that the issue is slowing you down and we regret the same.
   Our investigation suggests that the issue lies in the latest update of Acrobat and there is little that can be done at our end to resolve the issue.
   The problem has been communicated to the relevant team.
   In the meanwhile we are closing this thread for InDesign.

   Regards,
   InDesign Team

6. Adobe InDesign 2024(v19.0) - For Hebrew Text, after applying Forced line break -The character direction changes to Left-to-right direction.

   When typing a paragraph in Hebrew there is a problem when doing Forced line break. The character direction become Left-to-right direction, insted of keeping the Right-to-left direction.

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   11 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   This issue is fixed in InDesign 2024 19.2 Release.

   
   

   --

   Adobe InDesign team

7. InDesign 2024 starts with "CreateObject("InDesign.Application.2023")" in an environment where 2023 and 2024 coexist.

   Reproduction steps
   1. InDesign 2023 (18.x) is installed on Windows
   2. Install InDesign 2024 (19.0) there.
   3. Run the following code in VBScript.
   Set myInDesign = CreateObject("InDesign.Application.2023")

   Expected result
   InDesign 2024 (19.0) will start.

   Actual result
   InDesign 2023 (18.0) will start.

   cause
   InDesign 2024 installer is overwriting the 2023 registry.
   \HKCR\CLSID{231441AB-8969-4F6D-8CD1-B596C4047898}
   is the registry for InDesign 2023, but the InDesign 2024 installer has rewritten the contents to InDesign 2024. The same goes for related registries.

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   7 comments  ·  Scripting  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   The fix of the issue is now available in the latest InDesign 2024(v19.0.1.205). We recommend you upgrade to the latest version for the fix.

   If you are unable to see the update, go to the Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

   —

   Adobe InDesign Team

8. InDesign opens documents in read only after upgrading to InDesign 2023(18.0)

   Indesign CC 2023 version 18.0 Files open as “Read Only”
   As soon as updated, some files have started to open “Read Only” (RO)
   My OS: Windows 10 Pro 10.0.19044 or 21H2
   PC Desktop
   I am working remotely through a VPN to a server IP address
   I have Indesign 2023 18.0 , and Indesign CS6 installed. I have not opened the CS6 in years. Also noted: My machine does not automatically uninstall the former version when it updates. I manually uninstalled Indesign 2022 after I started using the 2023. At first I thought the RO problem was a conflict, so that was the first thing I did.
   Older version files open up as “converted” ok
   I am able to do all writing on my remote server, I can “save as”, and export files, create folders, delete files, ect.
   If I copy a file that opens RO to my local desktop, I can then open it fine (read/write - RW). If I make changes to that file, save, and then copy it back to remote server, it will open as RO again.
   This does not seem to be happening to every file. I started working on 2 files yesterday, opened and made changes, saved, and closed both multiple times in the morning, then a couple hours later, they opened RO. Then another hour later, one of them opened ok -RW.
   I have a coworker that has the same PC OS Windows system version, and same Indesign version. We both access to the files through same VPN, he is just not in same location as me (about 20 miles away). However, his system automatically uninstalled older versions when it updates. He can open the same files that open RO for me, and they open fine, RW, for him.
   If I open a brand new blank file and I copy and paste all contents from a file that opened RO, then close the RO file and save my Untitled document over it, it will them open up ok when I go back immediately and open it. However, if I go back to open that file, say an hour later, It may or may not open up “Read Only” again.
   I have tried uninstalling and reinstalling Indesign 2023, and checking to make sure updated. I have unplugged (reset) my modem.
   I cannot change my preferences for updates to uninstall older versions at this time as I have a graphics card issue with the latest version of Photoshop. I cannot go back to using Indesign 2022, as my cowerker has already been using 2023 for awhile and many files are converted.
   It seems to be intermittent, and almost like there is a problem with files not closing properly? Any thoughts or suggestions are greatly appreciated!

   Indesign CC 2023 version 18.0 Files open as “Read Only”
   As soon as updated, some files have started to open “Read Only” (RO)
   My OS: Windows 10 Pro 10.0.19044 or 21H2
   PC Desktop
   I am working remotely through a VPN to a server IP address
   I have Indesign 2023 18.0 , and Indesign CS6 installed. I have not opened the CS6 in years. Also noted: My machine does not automatically uninstall the former version when it updates. I manually uninstalled Indesign 2022 after I started using the 2023. At first I thought the RO problem was a conflict, so… more

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   13 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   This issue has been resolved in the latest version of InDesign - InDesign 18.4

   Please update to this version of InDesign from Creative Cloud Desktop application to get the fix.

   
   

   --

   Adobe InDesign team

9. [ID-4236366]Scripts using BridgeTalk do not work on M1 Macs (regardless of CC version)

   ID version: InDesign CC 2021 (16.3.2)
   OS: macOS Big Sur 11.5.2
   Processor: Apple M1

   When I try to run a script that uses BridgeTalk and works with Photoshop, it does not work.
   Also, a simple script using BridgeTalk will not work as well.
   Those scripts do work in CC 2021 on Intel Mac and macOS Big Sur 11.5.2.

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   2 comments  ·  Scripting  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Hi,

   The issue is under review.

   —

   Adobe InDesign Team

10. [ID-4224415]Accessibility Tags order to match in InDesign and PDF

    Accessibility tag tree is not matching as per InDesign XML tag structure. We are doing more manual work to re-arrange the tag tree as per PDF view in Acrobat. We need to fix this bug in InDesign and match the tag tree as per InDesign tag structure for the accessibility PDF.

    Attached sample file and screen shot FYR....

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    8 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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    Under Review  ·  amaarora responded

    Thanks for reporting. We will review the issue shortly

    -InDesign Team

11. On Export - "Save As" name field not consistently highlighted by default

    1. 15.1.3 version
    2. Open InDesign, open file, click on a page, CMD E to export.
    3. Expect "SAVE AS" field highlighted to be able to change export name, as with previous versions.
    4. Sometimes nothing appears to be highlighted, taking hitting TAB several times to get to the "SAVE AS" field. However, sometimes it is highlighted - so this is not a consistant problem - as sometimes it does come up highlighted. It does seem that when I first open a file / export - that it is not highlighted, but after that, it does come up correctly highlighted.

    This is not a consistant problem, which is what makes it a problem. You never know if you can just type a new file name, or do you have to grab the mouse to get to the SAVE AS field, or try to TAB to the field, not really knowing how many times it takes to TAB over.

    Thank you!

    1. 15.1.3 version
    2. Open InDesign, open file, click on a page, CMD E to export.
    3. Expect "SAVE AS" field highlighted to be able to change export name, as with previous versions.
    4. Sometimes nothing appears to be highlighted, taking hitting TAB several times to get to the "SAVE AS" field. However, sometimes it is highlighted - so this is not a consistant problem - as sometimes it does come up highlighted. It does seem that when I first open a file / export - that it is not highlighted, but after that, it does come up correctly highlighted.

    This is not a… more

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    26 comments  ·  PNG/JPEG/EPS Export  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    Hello all,

    
    

    This issue got fixed in macOS Monterey 12.1 and upgrading to this OS (or later) will help overcome this issue.

    
    

    --

    Adobe InDesign team

12. Can't share from Adobe Comp CC on the iPad (which is the whole reason I signed up for a trial)

    Sharing to InDesign causes Comp CC to Crash! The whole reason I signed up for the InDesign trial is to see how it works with Comp. Please fix or extend my trial until this has ben handled!

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    31 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    The issue has been fixed in the latest release of InDesign – InDesign 2021.
    Please update to this new version of InDesign to get the fix.

    —
    Adobe InDesign team

13. [ID-4236500]Repackaged book-document cross-references do not update file path

    A series of documents in a Book have cross-references to one another. All are correct and working properly.

    I create a new package for my publisher and test the cross-references:
    they are pointing at locations in my original files rather than the ones in the new package.

    Since those files exist, the cross-references have good status. Moving that package to a new computer breaks them, of course.

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    11 comments  ·  Book/TOC  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Hi,
    We have been able to reproduce the issue and it is currently under investigation.

    —

    Adobe InDesign Team

14. No keyboard focus on launch

    InDesign 14.0.1.209, macOS Mojave 10.14.2

    When launched and the following conditions hold, InDesign does not seem to have keyboard focus (i.e.., no keyboard shortcuts work):

    1. Show ‘Start’ Workspace When No Documents Are Open is unticked.
    2. The Control bar is open in the default workspace.
    3. The CC Libraries panel is either not in the default workspace or collapsed.

    Note that conditions 2 and 3 are met by several of the standard workspace, for example both Advanced and Typography (but not Book, Essentials or Essentials Classic).

    If you choose a menu item or click in an input field, the app gains keyboard focus. Otherwise you seem to be able to type endlessly without any discernible effect.

    InDesign 14.0.1.209, macOS Mojave 10.14.2

    When launched and the following conditions hold, InDesign does not seem to have keyboard focus (i.e.., no keyboard shortcuts work):

    1. Show ‘Start’ Workspace When No Documents Are Open is unticked.
    2. The Control bar is open in the default workspace.
    3. The CC Libraries panel is either not in the default workspace or collapsed.

    Note that conditions 2 and 3 are met by several of the standard workspace, for example both Advanced and Typography (but not Book, Essentials or Essentials Classic).

    If you choose a menu item or click in an input field, the app gains keyboard… more

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    28 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    The issue has been fixed in the latest release of InDesign – InDesign 2021.
    Please update to this new version of InDesign to get the fix.

    —
    Adobe InDesign team

15. error encountered reading image

    1. InDesign CC 2019 (14.0)
    2. Import large clipped .psd file (~880 mb) into mechanical
    3. Image placed as requested
    4. Error message received suggesting image is corrupt (note: export of InDesign file as idml and opened in 2018 to import image achieves desired result, suggesting image is not corrupt)

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    6 comments  ·  Graphics/Images/Assets  ·  Delete…  ·  Admin →
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    Resolved For User  ·  Abhinav Kaushik responded

    Closing the thread based on the comments from the user.
    If you continue to face the issue. please reach out to abkaushi@adobe.com

16. [ID-4219708]export book to pdf slows the mouse respond

    Every time, when I export whole book into PDF file, my mouse starts to move with steps. Everything else is working more or less normally, but moving cursor is almost impossible.

    Cursors respond with huge lag - around 1 sec, and moves in steps, what makes impossible to use the mouse.

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    21 comments  ·  Book/TOC  ·  Delete…  ·  Admin →
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    Under Review  ·  amaarora responded

    Thanks for reporting. We will review it

    -InDesign Team

17. Multiple variables in a TOC

    While having headlines with zwo or more variables in the document, the TOC will be horrible wrong - it looks like a variable-puzzle.

    This mistake destroys any dream of creating efficiently catalogues and users are forced to use any kind of dirty-trick or handle on very expensive way a "handmade-process".

    This Bug is known since CS5.x.
    So please: Repair this Bug - now!

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    4 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 14.0.3

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 14.0.3
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

18. Type 1 font warning for no reason

    I am getting a warning that my document contains type 1 fonts (10 of them) when they do not (contains 4 OTF fonts).

    As far as I know, I have never used a type one font in any document on my current computer which is only a few weeks old ... Mac mini with t1 chip.

    InDesign version 17.0.1

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    24 votes

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    17 comments  ·  Others  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    The fix of the issue is now available in the latest InDesign 2023(v18.2.1.455). We recommend you upgrade to the latest version for the fix.

    If you are unable to see the update, go to the Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

    —

    Adobe InDesign Team

19. CC2020: Alternate text for hyperlinks

    In CC2020 a new function for writing alternate text for links was introduced.
    Using this function and generating a PDF Leeds to wrong PDF notation. The alt text in PDF is presented by alt text, which is forbidden in the PDF world, where alt text only should be used for non text elements, e.g. pictures. By presenting only the alt text the accessibility is lost – this is against the goal to hav a better output!
    A correct output would lead to a content entry.

    Note: Alt text for links is under discussion, as such alt text is not present for all users (it would be read out loud, but you can't read it) – this is not about equal access.

    Thanks for fixing, this would be a good step for all people relying on accessible PDFs.

    Best, Klaas

    In CC2020 a new function for writing alternate text for links was introduced.
    Using this function and generating a PDF Leeds to wrong PDF notation. The alt text in PDF is presented by alt text, which is forbidden in the PDF world, where alt text only should be used for non text elements, e.g. pictures. By presenting only the alt text the accessibility is lost – this is against the goal to hav a better output!
    A correct output would lead to a content entry.

    Note: Alt text for links is under discussion, as such alt text is not present… more

    24 votes

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    12 comments  ·  Others  ·  Delete…  ·  Admin →
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    FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    The fix for this issue is available in the latest InDesign release 16.2.1
    Please update to this latest version to get the fix.

    —
    Adobe InDesign team

20. [ID-4216065]Hyperlinks copy/pasted between files *appear* to break after source document is removed.

    Using CC2019 on a Mac running High Sierra

    Steps to reproduce:
    1) Create a document with a few hyperlinks in it.
    2) Whilst this document is open, open a 2nd document, and copy/paste the links from one document to the other.
    3) Save both and close.
    4) Trash source document

    Expected result: hyper links should work in Target document as expected.

    Actual result: hyperlinks all appear broken in document. Whilst an exported PDF appears to still work, ID reports all those links as broken.

    Other details:
    If you retrieve the source document from the trash, it the links in the target document suddenly start working again, meaning your not actually pasting the hyperlink, but theres some sort of link that exists between the source and target document.

    Saving target file as a new file, saving as idml, has no effect – those links are still tied to the source document.

    This in an absolute tragedy if you are working on large documents with lots of links, and needs fixing ASAP

    Using CC2019 on a Mac running High Sierra

    Steps to reproduce:
    1) Create a document with a few hyperlinks in it.
    2) Whilst this document is open, open a 2nd document, and copy/paste the links from one document to the other.
    3) Save both and close.
    4) Trash source document

    Expected result: hyper links should work in Target document as expected.

    Actual result: hyperlinks all appear broken in document. Whilst an exported PDF appears to still work, ID reports all those links as broken.

    Other details:
    If you retrieve the source document from the trash, it the links in the… more

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    15 comments  ·  Others  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    Thanks for reporting this issue. We’re going to review this one shortly.

    —
    Adobe InDesign team