7160 results found

1. InDesign crashes on launch with Faulty module "PMRuntime" unless launched as Administrator or Creative Cloud Application

   Issue: InDesign CC will not open from the Start Menu unless "Run as administrator" is selected. This is not an option for standard users.

   It will open OK from the Creative Cloud Desktop App.

   Event viewer log is generated showing the following:
   Faulting application name: InDesign.exe, version 13.1.0.76
   Faulting module name: PMRuntime.dll, version 5.0.0.191

   1.
   Version: InDesign CC 2018, 13.1.076
   Also occurs with version 12.1.0.56
   Windows OS: Windows 10, version 1803 (Build 17134.165)

   2.
   Select InDesign CC from the start menu. The application does not open and no messages appear. Check Event Viewer > Application to see the error.

   There appears to be an issue with security permissions or a compatibility issue with the latest Windows 10 build.

   Issue: InDesign CC will not open from the Start Menu unless "Run as administrator" is selected. This is not an option for standard users.

   It will open OK from the Creative Cloud Desktop App.

   Event viewer log is generated showing the following:
   Faulting application name: InDesign.exe, version 13.1.0.76
   Faulting module name: PMRuntime.dll, version 5.0.0.191

   1.
   Version: InDesign CC 2018, 13.1.076
   Also occurs with version 12.1.0.56
   Windows OS: Windows 10, version 1803 (Build 17134.165)

   2.
   Select InDesign CC from the start menu. The application does not open and no messages appear. Check Event Viewer > Application to see the error.

   There… more

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   23 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for patience while we were investigating into the root cause of the issue.
   During our investigation we identified that the issue manifests due to Symentec DLP antivirus software.

   Please find below steps to whitelist the application:
   1. From the Enforce console select System > Agents >Application Monitoring.
   2. Select the application to white list. If it is not listed, click on “add application” and provide at least one of the required application binaries.(Refer to Symentec DLP_Console.png for reference)
   Note: DLP attempts to validate every field populated. We recommend using as few as fields as needed. If the whitelist seems to fail, try changing which required field is populated or removing one of the other fields.
   3. Uncheck all of the detection channels under the “Application Monitoring Configuration.”
   4. Click on save and verify the application in the list of monitoring activities is unchecked.
   5. After making these changes, test the whitelisted application to see if the issue is resolved.

   Regards,
   InDesign Team

   Hello All,

   Thank you for patience while we were investigating into the root cause of the issue.
   During our investigation we identified that the issue manifests due to Symentec DLP antivirus software.

   Please find below steps to whitelist the application:
   1. From the Enforce console select System > Agents >Application Monitoring.
   2. Select the application to white list. If it is not listed, click on “add application” and provide at least one of the required application binaries.(Refer to Symentec DLP_Console.png for reference)
   Note: DLP attempts to validate every field populated. We recommend using as few as fields as needed. If the whitelist seems to fail, try changing which required field is populated or removing one of the other fields.
   3. Uncheck all of the detection channels under the “Application Monitoring Configuration.”
   4. Click on save and verify the application in the list of monitoring activities is unchecked.
   5. After making… more

2. Converting text cell to graphic cell

   If you convert a graphic cell to a text cell the vertical justification gets locked, cell appears to be anchored and is unable to be converted back to a graphic cell.

   1) Create table
   2) Select cell > context menu > convert cell to graphic cell
   3) Select cell/object > convert to text cell
   4) Unable to convert back to graphic cell or adjust vertical justification within cell (options greyed out) and anchor symbol on top right of frame

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   2 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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3. Indesign window appears on many desktops as identical

   Indesign window appears on multiple desktops on MacOS 10.13.6 When changing desktop the window stays on top of everything

   2 votes

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4. All of that still works, but since CS6 you won't see the new color you added in the list of colors.

   https://hpetechnicalsupportnumber.com/blog/fix-hp-printer-error-state-problems/

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5. All of that still works, but since CS6 you won't see the new color you added in the list of colors. https://hpetechnicalsupportnumber.com/b
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6. mergeRecords() breaks InDesign Server CC 2018

   Reference two forum posts:
   https://stackoverflow.com/questions/52388399/indesign-server-crashing-on-data-merge
   https://forums.adobe.com/thread/2536427

   Posting as bug for the following reasons:
   1) Nobody seems to know why it's happening
   2) The script executes successfully with InDesign Desktop, but Server crashes (not just an error, full on stops).
   4) It's the only method that crashes InDesign Server I've found. I'm able to perform frame creation, image placement, find / replace, export PDF, etc... which leads me to conclude it's not an issue with my installation.
   3) Tested on 3 different computers

   The following .jsx will crash InDesign Server (replace paths with any of your own merging document files):
   var source = File("/Users/me/Desktop/example/example.indd");
   var destination = File("/Users/me/Desktop/example/example.pdf");
   var sourceData = File("/Users/me/Desktop/example/example.csv");

   var doc = app.open(source);
   doc.dataMergeProperties.selectDataSource(sourceData);

   if (source.exists && destination.exists && sourceData.exists) {
   try {
   app.consoleout("Performing merge...");
   doc.dataMergeProperties.mergeRecords(); // <-- Crashes here
   } catch (err) {
   app.consoleout(err);
   }
   } else {
   app.consoleout("Something doesn't exist...");
   }

   InDesign Server will crash with the following error from the Server:
   Tue Sep 18 09:48:21 2018 INFO [javascript] Executing Script
   ./InDesignServer: line 13: 30363 Segmentation fault: 11 "$installed_name" "$@"

   The error report from the Terminal window that launched sampleclient responds with:
   Error -1 fault: SOAP-ENV:Client [no subcode]
   "End of file or no input: Operation interrupted or timed out"
   Detail: [no detail]

   The jsx code is checking if all of the files do in fact exist, and it passes those checks. I've since been able to work around this using doc.dataMergeProperties.exportFile(). However I can see this being an issue if instead of a PDF, I needed .INDD files to be created from a merge.

   Reference two forum posts:
   https://stackoverflow.com/questions/52388399/indesign-server-crashing-on-data-merge
   https://forums.adobe.com/thread/2536427

   Posting as bug for the following reasons:
   1) Nobody seems to know why it's happening
   2) The script executes successfully with InDesign Desktop, but Server crashes (not just an error, full on stops).
   4) It's the only method that crashes InDesign Server I've found. I'm able to perform frame creation, image placement, find / replace, export PDF, etc... which leads me to conclude it's not an issue with my installation.
   3) Tested on 3 different computers

   The following .jsx will crash InDesign Server (replace paths with any of your own merging document files):
   var… more

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7. change of page dimensions won't resize alternate layout

   changed page dimensions but indesign won't resize alternate layout
   changed to 5.5" from 5" and it won't re-size the alternate vertical layout.

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   1 comment  ·  Document/Pages  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

   If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

   Reproducible Steps –
   • Error snapshot or video recording of the issue.
   • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)

   Adobe InDesign team

8. Overall performance poor

   The program takes 3-4 minutes trying to launch, then quits, generating an unexpected error report. It does this 2 times again before it will open the 3rd time. Making it nearly 12 minutes before it is actually usable.

   Fonts: when a text box or text is clicked or selected, without exception, there is a long delay and spinning ball prior to being able to do anything with the text. Suitcase Fuision 19.1.1 is the font management program and they claim the problem is with Adobe.

   Paste in place: sporadically the "paste in place", doesn't work properly–both through key command and pull down menu. It pastes wherever it feels like, even after restarting sometimes, (which creates the delay again opening).

   Linking: often it will not automatically check folders for links, despite this feature being checked and relink to last location selected in preferences. Manual linking must be done. In books, this costs dearly in time lost.

   These may seem like small inconveniences, but when you are hammering through dozens of files a day this is incredibly time consuming and a huge waste of my time. Which is my billable time.

   It isn't the system or hardware; with the latest and greatest Mac, with a solid state drive and plenty of room to manoeuvre, it plows through massive AE files and can handle Maya files. There is something wrong that ID is requiring so much CPU to handle what it used to do in a snap. If that's what the issue is. I haven't a clue why it's performing so badly wit this last iteration.

   The program takes 3-4 minutes trying to launch, then quits, generating an unexpected error report. It does this 2 times again before it will open the 3rd time. Making it nearly 12 minutes before it is actually usable.

   Fonts: when a text box or text is clicked or selected, without exception, there is a long delay and spinning ball prior to being able to do anything with the text. Suitcase Fuision 19.1.1 is the font management program and they claim the problem is with Adobe.

   Paste in place: sporadically the "paste in place", doesn't work properly–both through key command and… more

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   1 comment  ·  Performance/Usability  ·  Delete…  ·  Admin →
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9. merged document: placed eps file moves and changes of dimensions while switching beteen standard and hi-res view.
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10. Indesign 13.1. Missing scroll bar in both the color pallets and links windows. This just disappeared yesterday. using a single monitor IWTF?
    1 vote

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    0 comments  ·  Colors/Swatches  ·  Edit…  ·  Delete…  ·  Admin →
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11. Placed illustrator .ai color dodge layers in Indesign don't display/print correctly

    Placing .ai stock files which have soft 'color dodge' layer highlights display and print as hard masks in Indesign. The solution I've found is re-saving the file as an EPS. Attached is a sample image (.ai on left, .eps on right).

    •  

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    0 comments  ·  Graphics/Images/Assets  ·  Edit…  ·  Delete…  ·  Admin →
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12. text

    I am having text problems when regular text is near an image and the text which is within the boundary box of the image then text prints out bold. It does not appear bold on screen and the font is definetly regular but ive done some test and where the boudnary image box over hangs into text it then prints out bold mid word or wherever the image boudnary box is. This happens on psd images which have been deppetched and have no background.

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    0 comments  ·  Graphics/Images/Assets  ·  Edit…  ·  Delete…  ·  Admin →
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13. Preferences won't fully show text

    Preference menu truncates the preferences option so it can not be read. Unable to resize window to see the text.

    •  

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    0 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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14. Menus and dialog boxes are off

    Using Windows 10, menus are off by 1. For example when hovering "Edit" the menu for "File" displays, Layout displays Edit, and so on.

    Also when clicking create new document, the dialog is blown up and does not work other than the "X" to close out.

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15. Indesign will start but will not create a new doc or open a previous one.

    I am using MacOS 10.13.6 High Sierra and Indesign CC 2018. The program has been working great but suddenly, beginning last night, InDesign will start up but when I go to create a new document nothing happens. I tried to open a document I had made the day before and it would no open either. I uninstalled and reinstalled the program, trashed my preferences, but still not working. I get no warnings or spinning color wheels. What is going on?

    2 votes

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

16. ID - CMYK separation preview vs. RGB illustrations

    Hey there,

    1. every InDesign Version (my Version Adobe InDesign CC 2018 13.1)

    2. a) open new print CMYK document
       b) place a Ai object like .eps or .ai with RGB modus (with a black element – in RGB 0/0/0 – but in CMYK 88/79/65/93)
       c) now copy the object and convert the same object into CMYK modus and place them too
       d) start the CMYK separation preview in InDesign and disable the black color
       e) at the end only the CMYK object is separated and the RGB object is totally away

    3. I wish the RGB object would separated like the rectangle – with the same color – next to the GTIN.

    4. The RGB object doesn't separated like the CMYK object with the same color.

    5. Screenshot

    Kind regards and big thanks!

    Hey there,

    1. every InDesign Version (my Version Adobe InDesign CC 2018 13.1)

    2. a) open new print CMYK document
       b) place a Ai object like .eps or .ai with RGB modus (with a black element – in RGB 0/0/0 – but in CMYK 88/79/65/93)
       c) now copy the object and convert the same object into CMYK modus and place them too
       d) start the CMYK separation preview in InDesign and disable the black color
       e) at the end only the CMYK object is separated and the RGB object is totally away

    3. I wish the RGB object would separated like the rectangle –… more

    •  

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    0 comments  ·  Print/Packaging  ·  Delete…  ·  Admin →
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17. InDesign CS6 Hangs with customized plug-ins

    Hello,
    Our company develops InDesign plug-ins as our product. Now we have a hanging problem when dealing with one InDesign document. The problem happens on both Windows and macOS.
    According to the log collected on Mac, InDesign CS6 hangs at com.adobe.InDesign.Text. We cannot find a way to fix it so far. This problem stopped us to support our customers.

    Could you please have a check why the hanging happens?

    We made a simple document to reproduce the problem. The plug-ins inside "InDesign-CS6-Windows-Plugins" are used to make InDesign CS6 open the document without crash.
    The detail steps are:
    1. On Windows, place "InDesign-CS6-Windows-Plugins" under <Adobe InDesign CS6>/Plug-Ins/
    2. Launch Adobe InDesign CS6 and open document CS6.indd
    3. Click OK to continue if it prompts for missing plug-ins
    4. Navigate to page 1, which contains a large text frame
    5. Using Type tool to put cursor inside the begining of the frame
    6. Click Ctrl+A to select all contents
    7. Try to set the font size (or set font name) on menu bar.
    8. InDesign hangs.

    The attached zip file contains the plug-ins, indd file and log files.
    My email is aidys@opentext.com .

    Thank you very much,
    Aidy

    Hello,
    Our company develops InDesign plug-ins as our product. Now we have a hanging problem when dealing with one InDesign document. The problem happens on both Windows and macOS.
    According to the log collected on Mac, InDesign CS6 hangs at com.adobe.InDesign.Text. We cannot find a way to fix it so far. This problem stopped us to support our customers.

    Could you please have a check why the hanging happens?

    We made a simple document to reproduce the problem. The plug-ins inside "InDesign-CS6-Windows-Plugins" are used to make InDesign CS6 open the document without crash.
    The detail steps are:
    1. On Windows,… more

    • 

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    Based on user comments, marking this as resolved.

    —
    Adobe InDesign team

18. In CC, if jave script active the UI, it cause InDesign jump to other programe.

    https://forums.adobe.com/thread/2536986#

    1 vote

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    0 comments  ·  UI/UI Scaling  ·  Edit…  ·  Delete…  ·  Admin →
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19. Can not make a single change to the paragraph style options

    I can not make a single change to the paragraph style options or character style options. The only change it allows me to make is the font family only ONCE. This has been going on for about 2 months and can not fix it. PLEASE HELP. I can't set up a single style. It's Driving me NUTS.

    •  

    1 vote

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    0 comments  ·  Styles  ·  Edit…  ·  Delete…  ·  Admin →
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20. Clippingpath inset

    I don't really know if its a bug or a feature:

    If I set an inset for a clippingpath (made in Photoshop) by for example 3mm, it sets the inset based on the scaling of the image. Means: if my image is scaled by 50% the inset will only be 1,5mm. As I have a document with multiple scale ratios it is not possible to maintain a coherent inset amount.

    I use the clipping-path frame to generate a cutting contours for stickers which all have to have a specific inset to avoid "blank streaks".

    1 vote

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    0 comments  ·  Graphics/Images/Assets  ·  Edit…  ·  Delete…  ·  Admin →
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