6802 results found

1. For some reason Indesign is still painstakingly slow...

   The slightest movements take FOREVER!!!!

   8 votes

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   0 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created multiple threads to address each root cause separately and effectively.
   If you are facing any slowness in InDesign or seeing any other performance issue, we request you vote for the relevant thread or create a new thread specifying the action/workflow which is slowing you down.
   We seek your support in our continuous effort to improve InDesign.

   -InDesign Team

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread… more

2. Accessible PDF Exported from ID contains SPANS in Reading Order panel

   InDesign Version: 13.1

   To reproduce issue, create an InDesign document with some styles, map styles to tags and export to PDF with tags (accessible pdf).

   Expected result is that in the Reading Order panel (and Content pane), each paragraph is wrapped in an appropriate container.

   The actual result is that each line of text within a paragraph is wrapped in a span container.

   Although this doesn't seem to directly affect the accessibility of the file, it makes additional remediation difficult because of the many containers found in the PDF file.

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   25 votes

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   4 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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   Closed: Different Product  ·  Abhinav Kaushik responded

   Hello All,
   We acknowledge that the issue is slowing you down and we regret the same.
   Our investigation suggests that the issue lies in the latest update of Acrobat and there is little that can be done at our end to resolve the issue.
   The problem has been communicated to the relevant team.
   In the meanwhile we are closing this thread for InDesign.

   Regards,
   InDesign Team

3. ID crashes when exporting to PDF, but not to JPEG

   I'm using InDesign 13.1 for a simple 12 page booklet (see attached)

   First issue: ID was doing background work on a file for about 4 days and then ID crashed. Now whenever I open the program it asks me if I want to do "Automatic Recovery" for the file. If I click YES or CANCEL the program crashes. If I click NO the program stays open and I can continue to work. But if I go to export the 12 page booklet to PDF it crashes.

   I have: (1) uninstalled and reinstalled ID; (2) tried to export the file to a JPEG (which did NOT crash ID); (3) tried to export a different file to PDF (ID crashed);

   There's nothing unusual about fonts or graphics here. My ID skills are very VERY basic. Thoughts? Help? PLEASE?

   I'm using InDesign 13.1 for a simple 12 page booklet (see attached)

   First issue: ID was doing background work on a file for about 4 days and then ID crashed. Now whenever I open the program it asks me if I want to do "Automatic Recovery" for the file. If I click YES or CANCEL the program crashes. If I click NO the program stays open and I can continue to work. But if I go to export the 12 page booklet to PDF it crashes.

   I have: (1) uninstalled and reinstalled ID; (2) tried to export the file to… more

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   4 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Under Review  ·  amaarora responded

   Hi,
   Thanks for reporting the issue. We have been able to locally reproduce the issue that refers to “ID crashes when exporting to PDF, but not to JPEG”

   -Aman

4. Incorrect Page Count Value

   It appears that InDesign CS6 or any of the later CC versions is incorrectly writing the page count metadata, such as CC2018.

   This can be demonstrated using Adobe Bridge or ExifTool with the -XMP-xmp:PageImagePageNumber command.

   Files consisting of 1 to 2 pages are correctly reported. In all cases, only 2 pages are being shown, whether the file has 3, 4, 128 pages etc.

   Screenshots from Bridge CC2018 uploaded/attached.

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   2 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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   Resolved For User  ·  Adminansjain (Admin, Adobe InDesign) responded

   Hi Stephen,

   There is a preference in InDesign to save preview images with document, by default ‘First 2 Pages’ is selected in that preference. You can change the setting as per your requirement. It is under ‘InDesign CC/ Edit→Preferences→File Handling’.

   Thanks
   -Anshul

5. ID 13.1 OS X 10.11.6 typographer quotes not functioning properly despite box being checked

   The "typographer quotes" box is checked, but does not produce the correct result. InDesign 13.1 OS X 10.11.6 mid-2011 27" iMac w i7 processor. When going back to panel the box is still checked!

   Also BIG slowdown in performance in this version - "spinning ball" for a loooong time!

   2 votes

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   0 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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6. CTRL + SHIFT + T tab panel shortcut gone

   Bring back the CTRL + SHIFT + T tab panel shortcut!

   2 votes

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   1 comment  ·  Performance/Usability  ·  Delete…  ·  Admin →
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7. HTML Export Endnotes with Hyperlinks

   Version: InDesign CC 2018 - 13.1

   Steps to Reproduce:

   1. Use the endnote feature and in one of the endnotes (preferably after the first one), add a hyperlink.

   2. Export the InDesign document to HTML

   Expected Result: All endnote references are hyperlinked and the numbers for each endnote are backlinked back to the reference.

   Actual Result: Endnote number is missing for all endnotes after the hyperlink that was added to the endnote and no linking occurs after the manual hyperlink.

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   13 votes

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   18 comments  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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   FIXED  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for reporting the issue to us.
   We have fixed the issue in the latest version of InDesign, Id 14.0.3

   Please upgrade your InDesign application to the latest version to try out the fix.

   If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

   If you face any problems with the new update, do let us know in the comments.

   You may also follow the below given link for the list of all fixed issues in Id 14.0.3
   https://helpx.adobe.com/indesign/kb/fixed-issues.html

8. Can not paste text in inDesign

   I am running InDesign CC 13.1 on osMac High Sierra, and am unable to COPY text from any web browser (Chrome, Safari, Firefox) and PASTE it into inDesign. It crashes every time. I AM able to paste the text into a Pages document and THEN copy/paste into inDesign — but all character information is gone (formatting, alignment, spacing, etc.)

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   5 votes

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   2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

9. Problem with Bookmarks that contain special characters

   I have a document with bookmarks that contain phrases with words containing special characters (specifically Italian accents, for example: L’ubiquità della collaborazione)

   Then I have buttons at the top of the document. Each button links to a specific bookmark. If the bookmarks contain this characters/accents, the button don't work.
   So the buttons only work when linking to bookmarks not contain special characters/accents.

   Solved the problem by changing the procedure I used to create bookmarks:

   This is what WON'T WORK:
   - highlighting all the text and then create a bookmark.
   Pro: The bookmarks are added automatically with all the sentence that was highlighted
   Cons: The bookmark that contains accents or apostrophes, won't work with buttons

   This is the way to SOLVE the problem:
   - Instead of highlighting a sentence you want to bookmark,
   - you just place the cursor at the beginning of the sentence
   - you create the bookmark and because you don't highlight the entire sentence you have to manually put the name of the bookmark
   Pro: works even if you have accents or apostrophes
   Cons: you have to write the name of the bookmark manually.

   I have a document with bookmarks that contain phrases with words containing special characters (specifically Italian accents, for example: L’ubiquità della collaborazione)

   Then I have buttons at the top of the document. Each button links to a specific bookmark. If the bookmarks contain this characters/accents, the button don't work.
   So the buttons only work when linking to bookmarks not contain special characters/accents.

   Solved the problem by changing the procedure I used to create bookmarks:

   This is what WON'T WORK:
   - highlighting all the text and then create a bookmark.
   Pro: The bookmarks are added automatically with all the sentence that… more

   4 votes

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10. Datamerge Slow

    The datamerge feature is unacceptable. I am creating about 100 nametags for a small event, and am merging data from a Tab Delimited Text file (CSV files DO NOT work apparently). I even replaced the 3x4 nametag graphics (.ai) with a frame to minimize graphics usage. I am only including first and last names, and it can’t even merge that!!! Any suggestions or is this feature just complete garbage?

    I’m on a late 2014 15” MB Pro with NVIDIA graphics card, running High Sierra with APFS.

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    0 comments  ·  Performance/Usability  ·  Edit…  ·  Delete…  ·  Admin →
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11. Why does InDesign not include all new Pantone colors?

    I have 2 year old Pantone book and InDesign doesn't even include all of those colors. Fix your stupid software so it is up to date. Paying for this lousy software every month makes me feel like I am being robbed.

    4 votes

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    2 comments  ·  Colors/Swatches  ·  Delete…  ·  Admin →
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12. Publish Online Dashboard Analytics disappearing...

    Apparently, the analytics for Publish Online are disappearing. Possibly anything before the most recent 25 are gone. Will those be returning? Can we recover that data? My clients need the info and sometimes request it months later, and we publish a ton of stuff using the system.

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    Closed: Fixed  ·  1 comment  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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13. Indesign 13.1

    Replace quotes against googies that have worked previously.
    Error when installing word file with footnotes. Changed endnotes to footnotes in the word file.

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    2 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Hi,
    We have been able to reproduce the issue and it is currently under investigation.

    Regards
    InDesign Team

14. Document Fonts Package Between WINDOWS & MAC Not Recognized

    Hello.

    There is a problem when doings packages between Windows & Mac OS : since years when you do a package on an OS through another the fonts saved in the folder "Document Fonts" is not recognized by the OS...

    So we can't open & modify the document when we received a package from Windows when we are on MAC OS or vice-versa.

    So we need the client to supply the fonts one by one which is quite annoying.

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    2 votes

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    0 comments  ·  Others  ·  Delete…  ·  Admin →
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15. Updating table of contents causes a previously placed graphic to be placed in the table of contents

    Updating the table of contents causes InDesign to place a previously placed Illustrator file into the table of contents area. It also adds a new link in the document for this duplicated graphic.

    I'm running Windows 10 on a Dell Precision 670 workstation with 32 Gb of ram and a few terrabytes of storage.

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    2 votes

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    1 comment  ·  Book/TOC  ·  Delete…  ·  Admin →
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16. Separations Preview

    Like previous versions of InDesign CC the color separations preview still does not work correctly.

    When user tries to view separations by turning a color separation off, or toggling back and forth between colors, the visible page in the document goes completely haywire - scattering elements and superimposing images from other nearby pages. See attached screenshots of the issue.

    This has been an issue for awhile and I am dismayed it still has not been addressed as it is a very useful function in the printing industry. Since the launch of CC I have had to check my separations in Acrobat and then re-enter InDesign to make any corrections. In previous versions it used to work correctly.

    Like previous versions of InDesign CC the color separations preview still does not work correctly.

    When user tries to view separations by turning a color separation off, or toggling back and forth between colors, the visible page in the document goes completely haywire - scattering elements and superimposing images from other nearby pages. See attached screenshots of the issue.

    This has been an issue for awhile and I am dismayed it still has not been addressed as it is a very useful function in the printing industry. Since the launch of CC I have had to check my separations in… more

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    3 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Please respond to the email sent by us for more information regarding this issue.

    Thanks,
    Adobe InDesign team

17. InDesign crashing when exporting book to pdf

    Hi there. I just got updated InDesign through CC and am in the process of updating old files/documents created in CS5.5. Several of them are InDesign books including 6-10 separate documents (there are a couple books which share similar documents). I'm able to export the individual documents as a pdf just fine, but when I try to export the book it crashes. I've tried recreating the book with the same documents, but no luck. Other ideas?

    5 votes

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    6 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

18. Bug in Paragraph Shading in Multicolumn text

    When you apply a large Paragraph Shading to the left or right on multicolumn text, the Shading overlaps the text. (Also obscuring text!)

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    5 votes

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    2 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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    Under Review  ·  amaarora responded

    Hi,
    Thanks for reporting this issue. We have seen this issue being reported by some users ever since Paragraph Shading as a feature was introduced in InDesign.
    I have marked this issue as “Under Review” for consideration by the InDesign team.

    -Aman

19. Specific circumstances where an RGB black cannot change to CMYK

    To replicate this fault, please do the following:
    1) Create a new document using the web workspace.
    2) In the new document, open the swatches palette and note that the default colours show the RGB color spaces.
    3) From the Edit Menu, go to transparency blend space and change it from RGB to CMYK.
    4) Go to document setup and change the intent of the document from web to print.

    What SHOULD happen:
    All colours in the swatches panel should go to CMYK;

    What ACTUALLY happens:
    All colours in the swatches panel remain RGB. This results in an RGB black that cannot be changed, whilst other colours can be changed to CMYK.

    Workaround:
    1) Set the Transparency Blend Space back to RGB.
    2) Go to the document setup and change its intent back to Web.
    3) Once the intent is changed, go to document setup again and change its intent to Print.
    All colours now go to CMYK, along with the transparency blend space

    To replicate this fault, please do the following:
    1) Create a new document using the web workspace.
    2) In the new document, open the swatches palette and note that the default colours show the RGB color spaces.
    3) From the Edit Menu, go to transparency blend space and change it from RGB to CMYK.
    4) Go to document setup and change the intent of the document from web to print.

    What SHOULD happen:
    All colours in the swatches panel should go to CMYK;

    What ACTUALLY happens:
    All colours in the swatches panel remain RGB. This results in an RGB black… more

    3 votes

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    0 comments  ·  Colors/Swatches  ·  Delete…  ·  Admin →
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20. Indesign will not tag endnotes to XML

    When Adding untagged items to the Structure, Indesign promptly states that Endnotes are not supported for XML tagging. I use XML tagging process for creating reliable Accessible WCAG compliant PDFs, and other export requirements. Please make Endnotes USEFUL - 1. keep in same story (not an additional frame) and make tagging process available.
    OR... a way to convert endnotes to linked cross references - even in tables!
    Tables if Indesign worst thought when it comes to footnotes and endnotes.

    4 votes

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    0 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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