6994 results found

1. Infinite recompose hangs CC15/18

   The attached IDML test case (also applicable to CC15/18 clients) enters an infinite recompose loop directly after opening. The second text column repaints continuously. This in itself doesn't directly block interactive use of the InDesign client since recomposing is a background task, but as soon as one tries to save/export the document to disk the application hangs (most likely waiting for a stable document state).

   It's notable that the exact placement of the small text frames containing arrows are a necessary piece of the puzzle. Moving them outside of the main text column stops the recompose loop, but then moving them back to their original position will bring back the problem.

   Our use case of opening/processing/saving this document (or rather more complex variants of it) on InDesign Server is therefore entering a state where IDS consumes 100% CPU and never completes the action, thus creating a serious disruption in the workflow.

   I have not been able to reproduce the problem with CC19 (I tested 14.0.2.324), but CC15 (11.4.1.102 and .105) as well as CC18 (13.1.0.76) all show the same behavior. I'm using macOS 10.14.3 and our IDS runs on various older macOS installations (10.11.6 is one of them).

   I'd be thankful for some input on the following questions:

   – Is CC19 fixing this problem by design or am I just lucky to not trigger a similar bug there for now (i.e. the potential risk remains)?

   – Any chance of a fix be distributed for CC18 or CC15 in future Rapid Release builds?

   – Are there any preconditions in the document that we can change to avoid the buggy code path altogether? E.g. any frame/style/document property that we can instruct our customers to avoid and thereby be safe?

   Don't hesitate to ask for more details if needed.

   The attached IDML test case (also applicable to CC15/18 clients) enters an infinite recompose loop directly after opening. The second text column repaints continuously. This in itself doesn't directly block interactive use of the InDesign client since recomposing is a background task, but as soon as one tries to save/export the document to disk the application hangs (most likely waiting for a stable document state).

   It's notable that the exact placement of the small text frames containing arrows are a necessary piece of the puzzle. Moving them outside of the main text column stops the recompose loop, but then moving… more

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   4 comments  ·  InDesign Server (IDS)  ·  Delete…  ·  Admin →
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2. Why hasn't the online dashboard delete file feature been fixed yet?

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   1 comment  ·  ePub/HTML/Publish Online  ·  Delete…  ·  Admin →
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3. Not all fonts are collected in a package.

   This is for InDesign 14.0.2 x64

   To reproduce the issue, package any file and be sure the include fonts option is ON.

   Expected result is, as it ever was, that all fonts used in the document will be included in the "Fonts" folder of the resulting packaged file.

   Actual result is that some or all of the fonts are omitted.

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   0 comments  ·  Print/Packaging  ·  Delete…  ·  Admin →
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4. Idml export issues

   I have a file that won't export a fully formed .idml file. Here's my setup.

   MacOS Mojave 10.14.4
   InDesign 14.0.2.324

   Steps to reproduce: export or save one particular file as .idml format; open resulting .idml file.

   Expected result: file should open as a new document.

   Actual result: an error dialog pops up saying the file cannot be opened, with the error 'not well formed.'

   This only occurs with one particular file, but it occurs on any Mac used to export the file, and with InDesign version 14.0.3

   I have also tried to open the CC 2019 file in CC 2018, and export an .idml from cc 2018, but I get the same error opening the file.

   I have a file that won't export a fully formed .idml file. Here's my setup.

   MacOS Mojave 10.14.4
   InDesign 14.0.2.324

   Steps to reproduce: export or save one particular file as .idml format; open resulting .idml file.

   Expected result: file should open as a new document.

   Actual result: an error dialog pops up saying the file cannot be opened, with the error 'not well formed.'

   This only occurs with one particular file, but it occurs on any Mac used to export the file, and with InDesign version 14.0.3

   I have also tried to open the CC 2019 file in CC 2018,… more

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   3 comments  ·  IDML Export  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

5. Printing Error: ^1

   Ever since the 2019 update nearly all of our inDesign files refuse to print, you get error message ^1. We are running MacOS Mojave printing to a Cannon Image Runner Advance

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   12 comments  ·  Print/Packaging  ·  Delete…  ·  Admin →
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   CLOSED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Looks like some fonts were causing this issue for some users. We have not heard of this issue recently.
   Closing this.

   —
   InDesign team

6. space before/after paragraph is suddenly not working

   when i try to add space before or after a paragraph, it shows up in the tools panel and in style sheets as being there, but it is not reflected in the actual text.

   indesign cc 14.0.1

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   4 votes

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   9 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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   Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   In your example, the paragraph ‘Introduction: My Life…’ and ‘Update’ use the same Paragraph Style and the setting ‘Space Between Paragraphs Using Same Style’ is set to 0p0. That’s why the Space After setting of 1p4 is having no effect.
   To make it to work, change the ‘Space Between…’ back to its default setting of ‘Ignore’.
   Hope this helps.

   Adobe InDesign team

7. Distorted Text and Graphics in high sierra

   When opening a previously created file, I noticed small visual artifacts in the rendering of vector graphics in the file. As I zoomed in to inspect it, the artifacts began jumping all over the place, and as I zoomed in further, text on the page began presenting the same behavior.

   Using InDesign 2017.1, Build 12.1.0.56 on a 2016 Macbook Pro (2.9 GHz Intel Core i5, 16 GB RAM), running macOS High Sierra 10.13.

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   219 votes

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   200 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  Sumit Garg responded

   This is a macOS10.13 issue, specific for some Intel GPU cards. Apple has fixed(partially) this issue inside macOS10.13.4 released build.

   Following are the workaround for resolving this issue.
   1) Update your mac machine to latest macOS10.13.4. Here, Apple has fixed this issue to some extent. You will face very less number of rendering issues.
   2) Disable GPU preview and set display performance as typical.

   Once you have updated to macOS10.13.4 .You might still face some rendering issues. Since, Apple has not fixed this issue completely.
   Please switch off GPU rendering for these cases and report a separate post for tracking.

8. Selecting 'No language' from styles advanced options really exports the tag to EN in PDF

   When you have a document with multiple languages and the main language isn't available in InDesign's presets, ie the document is mainly in Kirundi or Samoan and there are some English phrases, a user should be able to select 'No language' from the style's advanced options. Instead, 'No language' will export as EN and the tag in the PDF will have EN listed as the language in the tag's properties. This is problematic because the tag's language will override the document's language properties. This is a clear failure of WCAG SC 3.1.2 (language of parts).

   A screen reader won't be able to read the document because the English language tag properties will override everything.

   Fixing this will ensure PDFs can be accessible to people who use screen readers in languages other than InDesign's presets.

   When you have a document with multiple languages and the main language isn't available in InDesign's presets, ie the document is mainly in Kirundi or Samoan and there are some English phrases, a user should be able to select 'No language' from the style's advanced options. Instead, 'No language' will export as EN and the tag in the PDF will have EN listed as the language in the tag's properties. This is problematic because the tag's language will override the document's language properties. This is a clear failure of WCAG SC 3.1.2 (language of parts).

   A screen reader won't be… more

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   4 votes

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   2 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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9. CC Libraries panel crashes on right-click

   Whenever right-clicking on any item in the CC Libraries panel, the panel crashes. Rebooting computer, restarting InDesign, and resetting preferences did not fix the issue.

   3 votes

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   5 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

10. A5 paper size wrong

    The paper size for A5 in the presets is technically wrong as it should be 148.5mm wide and not 148mm. You can't change the built-in presets but it would be really helpful to do so as our onward print workflow relies on 148.5mm wide files and it's really annoying to have to change it after it's all been designed if you forget to change the page size at the beginning.

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    7 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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    Resolved For User  ·  Abhinav Kaushik responded

    A5 is exactly 148×210 mm and the customer has confirmed that there is nothing to fix.

    Adobe InDesign Team

11. Wordwrap

    Anyone also having problems with word wrapping? Found some english words but many german words that InDesign doesn't seem to know :/

    1 vote

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    0 comments  ·  Text/Story/Table  ·  Edit…  ·  Delete…  ·  Admin →
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12. 3 types of consistent crashes during past 3 months

    Using version 14.0.2 x64 under Windows 10.

    Working on a 356-page book. Three types of crashes occur consistently:

    1 - When I export to PDF.
    2 - When I add pages, usually in increments of 10.
    3 - When I switch between single-page layout and 2-page spread layout.

    After every crash, when I go to open the file, inDesign offers to auto recover the file. When I say yes, InDesign warns me that the file might be corrupt. I always open anyway. After 3 months working on this book, I can't afford to start over, so I hope for the best.

    Three of the crashes have caused significant problems.

    1 - The first 38 pages had been deleted. I had to completely redo them.
    2 - The even-page master had been applied to all pages. I had to highlight all the odd pages and re-apply the odd-page master.
    3 - Tonight's crash resulted in master pages designations and therefore page numbers on all 356 pages being deleted. I have to highlight all the odd pages, re-apply the odd-page master, highlight all the even pages, and re-apply the even-page master.

    I have been using InDesign since the PageMaker days but my experience over these past three months is going to cause me to look elsewhere.... Word, Blurb, etc.

    Using version 14.0.2 x64 under Windows 10.

    Working on a 356-page book. Three types of crashes occur consistently:

    1 - When I export to PDF.
    2 - When I add pages, usually in increments of 10.
    3 - When I switch between single-page layout and 2-page spread layout.

    After every crash, when I go to open the file, inDesign offers to auto recover the file. When I say yes, InDesign warns me that the file might be corrupt. I always open anyway. After 3 months working on this book, I can't afford to start over, so I hope for the… more

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

13. spinning beach ball when clicking into text box

    When clicking on a text box to edit text or move box, spinning beach ball delays response by 5 seconds to over a minute. Happens with text tool or select tools. Only way to solve this issue is to work offline. My internet is fine. I use many other apps besides indd and do not have delay issues. Never had a problem prior to the integration of Typekit in most recent versions. MacOS 10.14.3.
    Attached are some screen grabs showing recent freezes. Spinning beach ball is not visible, but that's what I am seeing. Thank you for your attention.

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    6 votes

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    0 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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14. Conditional text prevents smart text reflow.

    Conditional text prevents smart text reflow.

    When using Smart Text Reflow with conditional text and the "delete empty pages" option selected—Hiding conditional text works as expected removing the empty pages. However, when conditional text is unhidden, Smart Text Reflow does not repopulate the pages.

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    0 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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15. Colour swatch problem. CMYK Sliders have changed to DIC colour system and I can't change them back

    Colour swatch problem. CMYK Sliders have changed to DIC colour system and I can't change them back.
    2019 Indesign CC Mac version.

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    1 vote

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    0 comments  ·  Colors/Swatches  ·  Edit…  ·  Delete…  ·  Admin →
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16. hyperlink is present for imported document outside of visible cropped area

    I have 1 document (doc1) placed into another (doc2). In doc2, doc1 is cropped to not include a footer, which happens to have text in the form of URL, but not explicitly set as a hyperlink in the document. When a PDF of doc2 is exported, a hyperlink is created on the page where the URL would be if it were visible. The link is in the table at the end of the Jordan row over 0.086.

    Files: https://www.dropbox.com/s/s88rtkmh5hz525e/Archive.zip?dl=0

    1 vote

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    1 comment  ·  PDF Export  ·  Delete…  ·  Admin →
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17. Text cursor disappears - Mojave and InDesign CC 13.1

    After upgrading to Mac OSX Mojave (10.14), using InDesign CC 13.1 ME, the text cursor disappears. All other cursors appear as expected. This happens both with the standard Text tool, and the ME Text tool.

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    10 votes

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    7 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Please share a sample document at amaarora@adobe.com with which the issue is reproducible along with a small video showing the steps.

    Thanks

18. Unable to Import PDF Comments from Acrobat 2019 Shared Review

    PDFs with shared Reviews running off the Adobe Document Cloud are not able to import comments into InDesign.

    Since Acrobat 2019, we are no longer able to use our own review server. There's now a big blue button to share the review using the Adobe Document Cloud. While this simplifies using Shared Reviews, the review PDF is now hosted and maintained by Adobe. Then, there is no longer a way to import the comments into InDesign.

    To import a PDF's Shared Review Comments, InDesign requires access to the copy of the PDF containing the comments. With Acrobat 2019, this copy has been moved to the Adobe Document Cloud and is inaccessible even by the originating user. If the user attempts to save a local copy, he is told that the copy will be saved WITHOUT comments.

    PDFs with shared Reviews running off the Adobe Document Cloud are not able to import comments into InDesign.

    Since Acrobat 2019, we are no longer able to use our own review server. There's now a big blue button to share the review using the Adobe Document Cloud. While this simplifies using Shared Reviews, the review PDF is now hosted and maintained by Adobe. Then, there is no longer a way to import the comments into InDesign.

    To import a PDF's Shared Review Comments, InDesign requires access to the copy of the PDF containing the comments. With Acrobat 2019, this copy… more

    10 votes

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    3 comments  ·  PDF Comments  ·  Delete…  ·  Admin →
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19. type kits

    The option to have Adobe typekits is not showing up on any of my CC applications. I have the latest version of the CC subscription, however I no longer have the option to get adobe type kits.

    1 vote

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    0 comments  ·  Others  ·  Edit…  ·  Delete…  ·  Admin →
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20. Superscript numers will not carry over from mounted Excel-file

    When placing a link to excelfiles that has a cell with superscript numbers the superscripted number will not carry over to the Indesign document. For instance 1234[2] will just show 1234 in Indesign.

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    0 comments  ·  Text/Story/Table  ·  Edit…  ·  Delete…  ·  Admin →
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