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Adobe InDesign: Bugs

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  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)
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6894 results found

  1. Export to PDF crashes when Printer's Marks checked on in PDF export window menu (ID 14.02 )

    Reoccurring crash from back in February 2019:
    When I leave Printer's Marks unchecked, Indesign exports effortlessly.

    Crashing while exporting to PDF happens with any design, regardless of the contents in the design (RGB, .ai files, etc.)

    I have tested it on exporting older designs that have already been sent to print with printer's marks, prior to this issue.

    Note: checking or unchecking Bleed and Slug don't interfere – only Printer's Marks do.

    (I have mailed all details in the crash report.)

    1 vote

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    0 comments  ·  PDF Export  ·  Admin →
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  2. "PUBLISH ONLINE" - DESCRIPTION FEATURE

    INDESIGN > PUBLISH ONLINE > GIVEN OPTIONS - Title & description fields = what is the intention behind these options?

    My intention to use these would be, to supply additional information within the document/ link to my client, whom I share this link with.

    Client opens the document > but the provided information are not displayed anywhere... so what's the point?

    1 vote

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    0 comments  ·  PDF Comments  ·  Admin →
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  3. Control panels can't be scaled

    A couple of days ago I switched from InDesign CS 6 to InDesign CC 2019. I wanted to arrange my working area in the way I had before, but couldn't because the control panels could not be scaled as narrow as before. Because of this I can't fit all needed control panels on my second monitor.

    I have contacted support but they could not offer any solution to my problem.

    1 vote

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  4. storing files on desktop

    Not an idea, but a problem...InDesign support is telling me that I need to store my customer's book (a catalog) on my desktop AND all the associated images...that's impossible...there are over 1300 images in this 180 page book.
    ID crashed three consecutive times today trying to open the book to change the dates which appear on the master pages...I'm using the most updated version of creative cloud in a windows 10 environment...
    Any ideas of how to fix this? InDesign seems like a very unstable software to have come from a premier (and premium) software company like Adobe.

    1 vote

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.


    Adobe InDesign Team

  5. hyperlinks missing or corrupt when opening CC2017 documents into CC2019

    InDesign files opened from CC2017 (They were on our backup server from a job 3 years ago) using InDesign 14.0.2 x64 on Win10 64bit (CC2019) -
    They open fine without any issue except the hyperlinks - they are all broken/corrupt. When doubleclicking on one, it is effectively blank, as if I were making a new one.
    I tried saving as .idml and reloading, but it was still the same. How can I get these hyperlinks back to normal? Do I have to reinstall CC2017 again (is that even possible?).
    Any help greatly appreciated

    2 votes

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating to the latest version of InDesign, start a new thread by adding all the relevant details.

    We seek your support in our continual effort to improve InDesign.


    Adobe InDesign Team

  6. Keyboard shortcuts to change case not working on Windows

    Keyboard shortcuts to change case of lines of text is no longer working. Apart from Alt-T to get up the text menu, I'm now having to use the mouse to select the further options to change to Title case. The sequence Alt-T-E-T, no longer works. As I frequently have many entries which need unifying each time I use it, this once useful feature is sorely missing. Please can you fix it Adobe?

    4 votes

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  7. Image catalog script - For creating Contact Sheets

    Under Scripts, my image catalog script does not complete the place command to create an image catalog for me. When bug is worked out, I would also like an option to number each image, instead of only placing file names.

    To recreate: Create new document, letter size. Open scripts, and run Imagecatalog.applescript. Set rows and columns( doesn't matter, also doesn't matter if labels is checked or unchecked) . Page will populate rectangle boxes, but not graphic frames nor insert images.
    Indesign CC.

    1 vote

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  8. "Use Typographer's Quotes" is off by default. Is this a cruel joke?

    And this setting seems to automatically reset to "off" arbitrarily. I cannot count how many times I have had to toggle it back on.

    1 vote

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  9. master page

    The header items of my master pages are not always exporting. The top image is form the PDF. The bottom image is from the InDesign file. Notice how the gray rule is missing from the PDF. Sometimes the rule is missing from the left hand pages, sometimes it's on the right-hand pages.

    The affected master pages were child master pages, and I was able to get around this issue by detaching the rule from the parent master page, and making it standalone on the child master page. Has anyone else experienced this issue? This appears to be a very recent…

    1 vote

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    Please provide more information to santalwa@adobe.com
    • Reproducible Steps – What were you doing when you encountered the issue in InDesign?
    • Error snapshot or video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?
    • Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?

    Adobe InDesign Team

  10. Cannot save cross-reference format with delimiter set to "false"

    When creating a cross-reference format to control the appearance of a cross reference, using the <fullPara delim="" includeDelim="false"/> format refuses to save the includeDelim="false" component in the format. It will save a value of "true" but after entering false and choosing save, upon editing the reference format, the includeDelim="false" property is gone.

    5 votes

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  11. Search tool not showing up

    When I go to help in order to search it doesn't let me. The search tool is not there.

    3 votes

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  12. sign out

    Trying to sign out of my personal account and log into the agency account. When I click "sign out" a window pops up and then disappears. I don't get signed out. I cleared cookies and signed out on web- no dice. Think I have to delete and reinstall software just to sign into a different login...

    1 vote

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    0 comments  ·  Others  ·  Admin →
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  13. InDesign False Ligatures Bug

    InDesign sometimes, seemingly randomly, replaces pairs such as hn, il, io, sy, ek, etc. with completely wrong glyph, such as accented Y, U, etc., when regular Ligature setting is applied. This has been a problem since CS5 and we recently had it occur in CC2015, so it is still there. Affected fonts have been many over the years, including licensed Adobe fonts. Fonts can be Open Type or PostScript. Language setting can be English US, UK, or seemingly anything else. The only thing that works to avoid it is to turn off Ligatures which is generally unacceptable, so the only…

    32 votes

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    Hi,
    We are unable to reproduce the issue in-house.

    In case you have some consistent steps to reproduce the issue from scratch, please feel free to send a mail at amaarora@adobe.com or start a new thread on this portal

    Thanks

  14. Tabs in Arabic text move weight declaration to the wrong place

    When placing an Arabic weight statement (e.g. "13g") followed by a tab and a percentage (e.g. "19%"), the weight declaration ("g" or "mg") moves to the percentage when exporting to pdf. Only when setting PDFX/1a:2001 is selected the output is correct. But this setting removes all layers and flattens transparencies so it's not very useful.
    A workaround is to place a space after the tab (so on the left side since this is a right to left language).
    See screen shot in attachment. On top = InDesign file, bottom = pdf created from this file using PDFX/4. The top line…

    3 votes

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    3 comments  ·  PDF Export  ·  Admin →
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  15. 1 vote

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    0 comments  ·  Text/Story/Table  ·  Admin →
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  16. Corrupt/pixelated cursor Issue in InDesign on MacOS High Sierra

    In InDesign is a Problem with the Cursor on iOS Hight Sierra Beta Version 10.13 (17A315i). I Attached a short Video file. It is better as the describe when you what I means. Thank you.

    323 votes

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    240 comments  ·  Others  ·  Admin →
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    Thank you everyone for your continued patience! Apple just released the macOS High Sierra 10.13 Supplemental Update. This will fix the cursor issue with InDesign on macOS High Sierra. Please go to the App Store to update.

  17. print booklet

    InDesign CS6, ver. 8.1 both skips and reorders booklet pages.
    In a sixteen-page booklet Print Booklet prints only eight pages and those out of order.
    Sheet A ought to print p. 16 and p. 1 on the obverse and p.2 and p. 15 on its reverse.
    Instead it prints p. 3 and p. 1 on the obverse and p. 4 and p. 3 on the reverse.
    Sheet B continues the confusion, printing p. 6 and p. 5 on the obverse and p. 8 and p. 7 on the reverse.
    .Same results whether I choose 2-up saddle stitch or 2-up perfect…

    1 vote

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    0 comments  ·  Print/Packaging  ·  Admin →
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  18. No longer shows hidden characters for one particular document.

    I just updated to InDesign 14.0.2 x64 on Windows 7.
    The option Type > Show Hidden Characters no longer works for this document.
    It does not show newlines, paragraph marks, etc.
    This document has one pages at 2.5" x 5" size, with only text.

    1 vote

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    Need More Info  ·  amaarora responded

    Hi,
    Please confirm if toggling the View→Screen Mode from Preview to Normal, shows up the hidden characters

    Thanks

  19. Align toolbar: "Use Spacing" is greyed out

    Version: Adobe InDesign cc 2019 (v 14.0)

    Steps to reproduce:
    I'm not sure how to reproduce it. After some minutes of working, the checkbox for "Use Spacing" in toolbar Align/Distribute Spacing is greyed out and inactive. Not sure when it happens or what makes it happen.
    But: in the Properties toolbar, "Use Spacing" is not greyed out and it is working normal, as seen in the attached picture. If I click the checkbox in the Properties toolbar, then the checkbox in the Align toolbar is activated and not greyed out anymore.

    Expected result:
    "Use Spacing" in Align toolbar should not…

    14 votes

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    The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
    Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

    If you face any problems with the new update, do let us know in the comments.
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

  20. custom ruler increments not used in object dimensions

    InDesign 14.0.2 (MacOS)
    Right-click on ruler (e.g., vertical ruler on left)
    set units to custom (e.g., 14 points)
    select object on page

    expected result: The dimensions (like the height field) should be in custom units
    actual result: The dimensions are shown in points

    1 vote

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    0 comments  ·  UI/UI Scaling  ·  Admin →
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