1321 results found

1. Color Picker causes InDesign to Crash

   Every time I try to use the eyedrop Color Picker tool in InDesign it causes InDesign to crash and close. It will not allow me to drag the eyedropper to pick up a color, and if I try to drag the eyedropper it makes the color box freeze to where I cannot click "Ok" or "Cancel" and I need to press the "Esc" button on my keyboard to get out of the color box. Shortly after closing the color box, InDesign will crash and close. I have tried updating InDesign to the newest version, turning on/off my computer multiple times, sending crash reports every time the issue happens, creating a new file in InDesign, closing all other applications. When I look at the activity monitor on my Mac, it says InDesign is using 99%-101% CPU. I have a new (purchased 09/2022) MacBook M1 Pro with 16GB of memory, 500GB Flash Storage (494 GB available) Version 12.6 Monterey.

   1. Adobe InDesign 2023 Version 18.1

   2. Steps to Reproduce this issue: Every time I try to click the eyedropper tool to change the color of either text, a line, or a background box it will cause InDesign to crash. I created a new InDesign file to see if the issue will persist in a separate file and it crashed in the new file as well.

   3. Expected Result: I expect to click and drag the eyedropper tool to a part of a photo that has been placed in InDesign to capture the color to use for either text, a line, or a box.

   4. Actual Results: The color box freezes to where I cannot click "Ok" or "Cancel", then InDesign will crash and close on its own and ask if I want to send a crash report. I always say yes to sending a crash report.

   Every time I try to use the eyedrop Color Picker tool in InDesign it causes InDesign to crash and close. It will not allow me to drag the eyedropper to pick up a color, and if I try to drag the eyedropper it makes the color box freeze to where I cannot click "Ok" or "Cancel" and I need to press the "Esc" button on my keyboard to get out of the color box. Shortly after closing the color box, InDesign will crash and close. I have tried updating InDesign to the newest version, turning on/off my computer multiple times,… more

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   3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   If you are still seeing this crash happening in InDesign, please do the following:

   1. do a screen recording
   2. attach a test file
   3. mention the OS version, InDesign version.

   Put the screen recording and test file in a shared drive and share the location of the same with us.

   
   

   Thanks,

   Adobe InDesign team

   
   

   
   

2. Indesign crashing on startup 2017 / 2018 (cloud) - Please Help!!

   InDesign crashes the computer on startup. Not just the program, but restarts the PC. Sometimes it crashes with blue screen sometimes with plain and simple restart without any messages. Program does not even open.

   I'm running Intel I7 8720X, Nvidia 1080 TI, 11 GB, 32 GB ram DDR4, 512 SSD + 3 TB Storage, Windows 10 Home - all updates.

   I'm not sure what is going on. I tried to reinstall it, several times, after I uninstall removing preferences / settings, formatted the drives to kill any existing settings, still same issues. Photoshop, Illustrator and Adobe Acrobat work fine, not indesign.

   I have no issues with any other software on this PC, runs really well.

   InDesign crashes the computer on startup. Not just the program, but restarts the PC. Sometimes it crashes with blue screen sometimes with plain and simple restart without any messages. Program does not even open.

   I'm running Intel I7 8720X, Nvidia 1080 TI, 11 GB, 32 GB ram DDR4, 512 SSD + 3 TB Storage, Windows 10 Home - all updates.

   I'm not sure what is going on. I tried to reinstall it, several times, after I uninstall removing preferences / settings, formatted the drives to kill any existing settings, still same issues. Photoshop, Illustrator and Adobe Acrobat work fine, not… more

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   7 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

3. URLs breaking when used inside a table

   I have a InDesign doc that has several columns (name, address, website link, etc). When converting to pdf the urls break. The urls are too long for the column so they wrap onto 2-3 lines. When I copy the url and paste it outside the table and extend the text box so the url is on one line then it works as should be.

   1. Version of Adobe InDesign, InCopy or InDesign Server: InDesign CC v9.2 x64
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   1 comment  ·  PDF Export  ·  Delete…  ·  Admin →
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4. links don't work on exported PDFs when opened in Microsoft Edge

   Hi there, so in my work I regularly have to make PDF's that have links and tables of contents. They also need to be printable.

   To do this I build them in InDesign and Export as 'Adobe PDF (Print)'. This results in a file that navigates with the view I want with working links and the right colours etc.

   BUT not on Microsoft Edge. Its taken quite a while to realise that that links don't work there. They will work in Firefox, Chrome and Acrobat with no trouble. PDF's made in other programs (I only tested Microsoft Word) work fine as well. The problem is very clearly between InDesign and Edge. (Although I confess I've not tested other Adobe programs like Illustrator).

   After a LOT of research I've found the cause:
   'Fast Web View'

   When saving a PDF I need to unselect this setting and then everything works as expected. The downside is links open in the same tab but I'll can live with that.

   If trying to fix a PDF that is already broken open it in Acrobat then hit crtl+shift+s. From there change 'Save as type' to Adobe PDF Files, Optimised (*.pdf). and select Settings. In settings select Standard in the top left then go down to clean up. In clean-up uncheck 'optimise the PDF for fast web view'. Ta da, problem solved.

   So I guess this both is both the ask and the patch. Although I would very much like to know WHY this happens and if its intended or a bug? It seems to be if you're optimising for 'fast web view' you'd expect working links to be part of the mix.

   Hi there, so in my work I regularly have to make PDF's that have links and tables of contents. They also need to be printable.

   To do this I build them in InDesign and Export as 'Adobe PDF (Print)'. This results in a file that navigates with the view I want with working links and the right colours etc.

   BUT not on Microsoft Edge. Its taken quite a while to realise that that links don't work there. They will work in Firefox, Chrome and Acrobat with no trouble. PDF's made in other programs (I only tested Microsoft Word) work… more

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   1 comment  ·  PDF Export  ·  Delete…  ·  Admin →
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5. GREP Change all Option Bug

   When applying the following formula, the GREP Change All Option caused a formatting problem in my content:
   ^·\t(.+)$
   could you please check and suggest? I have attached my inputs here for your review.

   I am using Adobe Indesign CC 2021+ and MacOS Mojave version 10.14.6

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6. When i go into File- Export, only the bottom half of the Export Adobe PDF pop up is showing up on my screen.

   THe PDF export window is not showing up in its entirely on my screen. The top half is missing so I cannot change and of my settings and I cannot grab the top of the pop up to move it down the page. So I cannot submit any pages to my printer since it's not set on the printer's settings. How can I move this pop up down on my screen?

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7. Pantone swatches being removed

   I am currently using (and will continue to use) V 17.4 to retain access Pantone colours. I will not be updating my software as I need the Pantone colours to perform the basic duties of my job.

   Please do not remove Pantones from Adobe products.

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   0 comments  ·  Colors/Swatches  ·  Edit…  ·  Delete…  ·  Admin →
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8. gi@brand-ing.co.uk

   The new version of INDesign just doesn't work.
   Installed.
   Now uninstalling.
   It continually keeps being unresponsive.
   Another error now on Cloud, suggesting relancing it as it's taking .longer than normal.

   Poor from Adobe to launch yet another bug fix that's even more buggy

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9. CC2021: Alternate text for hyperlinks

   I am reposting this from https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/38972206-cc2020-alternate-text-for-hyperlinks

   Because despite Adobe's claim it is STILL NOT FIXED IN 2021 16.2.1

   "In CC2020 a new function for writing alternate text for links was introduced.
   Using this function and generating a PDF Leeds to wrong PDF notation. The alt text in PDF is presented by alt text, which is forbidden in the PDF world, where alt text only should be used for non text elements, e.g. pictures. By presenting only the alt text the accessibility is lost – this is against the goal to hav a better output!

   A correct output would lead to a content entry.

   Note: Alt text for links is under discussion, as such alt text is not present for all users (it would be read out loud, but you can't read it) – this is not about equal access."

   Because this was working and now it is not it opens my company up to legal actions under the Americans with Disabilities Act—FIX IT ASAP!

   I am reposting this from https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/38972206-cc2020-alternate-text-for-hyperlinks

   Because despite Adobe's claim it is STILL NOT FIXED IN 2021 16.2.1

   "In CC2020 a new function for writing alternate text for links was introduced.
   Using this function and generating a PDF Leeds to wrong PDF notation. The alt text in PDF is presented by alt text, which is forbidden in the PDF world, where alt text only should be used for non text elements, e.g. pictures. By presenting only the alt text the accessibility is lost – this is against the goal to hav a better output!

   A correct output… more

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10. Content Collector Panel doesn't open up on MAC M1.

    Content Collector Panel doesn't open on MAC M1 chip. It worked once and since doesn't open up when I click the tool. Is there a way to open it manually?
    It's problem after problem and crash after crash with adobe on the new Macs.

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    0 comments  ·  Apple Silicon Support  ·  Edit…  ·  Delete…  ·  Admin →
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11. Inaccessible URL Link in preflight panel

    Inaccessible URL link option in Preflight panel is not working after implementing Adobe CC version. It was working in CS5 but in all CC version still CC 2019 is not working.

    For Digital purpose we need this option. I attached screen shot for your reference

    In the attached screen shot there is one dead link it shows red color in Hyperlink window, but the indesign preflight panel shows No Error. If its working properly mean it need to be show error

    Thanks

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12. InDesign crashes when adding Cross-Reference

    Adobe InDesign CC 14.0 (Macintosh)

    I click Window > Type & Tables > Cross-References. With my cursor in a text box, I click "Create new cross-reference". Sometimes it crashes here; sometimes it opens the dialog.

    When it opens the dialog, there is nothing in the Cross-Reference Format dropdown. I can click the pencil and open the Cross-Reference Format dialog and create a new format, but when I click OK the whole program crashes and closes out.

    I am not experiencing freezing where I need to force-close -- it closes out completely, immediately.

    I created a blank doc and am able to use cross-references there with no issue, but that doc doesn't have all of the fonts and elements and other work from my main file -- which leads me to believe it's something about my file which is contributing to the issue.

    I tried saving as IDML which did not correct anything.

    Adobe InDesign CC 14.0 (Macintosh)

    I click Window > Type & Tables > Cross-References. With my cursor in a text box, I click "Create new cross-reference". Sometimes it crashes here; sometimes it opens the dialog.

    When it opens the dialog, there is nothing in the Cross-Reference Format dropdown. I can click the pencil and open the Cross-Reference Format dialog and create a new format, but when I click OK the whole program crashes and closes out.

    I am not experiencing freezing where I need to force-close -- it closes out completely, immediately.

    I created a blank doc and am able… more

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    2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

13. crash sleep mode

    Hello,

    I'm using InDesign 15.1.2 on a brand new Macbook Pro.

    Several times a day InDesign crashes. It seems to happen most often when:
    - my computer goes into sleep mode and I reawaken it

    but it sometimes happens when:
    - I copy text from a word document or email, and then try and paste it into a text frame within InDesign.

    Sometimes it happens for no reason, when I am using another program.

    I have spent a lot of time on the Adobe community page trying various solutions but nothing seems to have worked. I have 'problem reports' from the crash.

    Can anybody direct me to somebody who I can work with to try and resolve the issue?

    Hello,

    I'm using InDesign 15.1.2 on a brand new Macbook Pro.

    Several times a day InDesign crashes. It seems to happen most often when:
    - my computer goes into sleep mode and I reawaken it

    but it sometimes happens when:
    - I copy text from a word document or email, and then try and paste it into a text frame within InDesign.

    Sometimes it happens for no reason, when I am using another program.

    I have spent a lot of time on the Adobe community page trying various solutions but nothing seems to have worked. I have 'problem reports' from… more

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    1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2021(v16.0.0.77) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.
    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :
    • Reproducible Steps – What were you doing when InDesign froze?
    • Video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

    —
    Adobe InDesign Team

14. Accessible PDF exports paragraph lines in individual content containers

    Steps:
    1. Create a simple InDesign file, and type in a paragraph on several lines, apply any paragraph style
    2. Export to a tagged PDF and examine the <P> tag in the Tags pane

    Expected result: The entire paragraph is in one content container

    Actual result: Each line of text is in its own content container. The paragraph is really hard to read in the PDF when pressing Down Arrow with NVDA or JAWS. This causes each line to be read separately, e.g. with NVDA the default is to have "Use screen layout" as Off.

    In InDesign lines can be quite short because of the layout, making this a significant usability concern, because users can't read the text as expected with settings that work well in other PDFs or the web. They are forced to figure out alternate settings/navigation options just to read a paragraph.

    When I export a paragraph on multiple lines from Microsoft Word it is placed in a single content container in the <P> tag in PDF.

    I am using InDesign 20.2.

    Older version of this issue: https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/33755254-accessible-pdf-exported-from-id-contains-spans-in

    Thank you in advance for looking into this!

    Steps:
    1. Create a simple InDesign file, and type in a paragraph on several lines, apply any paragraph style
    2. Export to a tagged PDF and examine the <P> tag in the Tags pane

    Expected result: The entire paragraph is in one content container

    Actual result: Each line of text is in its own content container. The paragraph is really hard to read in the PDF when pressing Down Arrow with NVDA or JAWS. This causes each line to be read separately, e.g. with NVDA the default is to have "Use screen layout" as Off.

    In InDesign lines can be… more

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    0 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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15. Nested anchored tables are tagged as artifacts in PDF

    1. Adobe InDesign, v.16.4
    2. Create three text frames, with a table in the third. Anchor the frame with the table into the second frame, then anchor the second frame into the first. Style and create Articles for an accessible PDF. Export to an Interactive PDF.
    3. Table would appear tagged and in same order as it was anchored in the INDD file.
    4. Table is set as an artifact and does not appear in the tag tree at all.

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    2 votes

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    0 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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16. Bug to open Indesign : page failed to load

    I tried twice to install Indesign with my 7 days free but when I open it, it says me this message :
    "Page Failed to load.
    URL: file://Library/Application%20support/Adobe/CEP/extensions/cpm.adobe.ccx.start-2.10.0/index.html?v=2.10.0.21
    Error: ERRFILENOTFOUND (-6)
    ERRFILENOTFOUND"

    What can I do to resolve this problem please ?
    Thank you !

    1 vote

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    0 comments  ·  Performance/Usability  ·  Edit…  ·  Delete…  ·  Admin →
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17. Using non-breaking spaces and export interactive PDF creates small boxes in PDF

    Using non-breaking spaces and exporting PDF using interactive PDF setting creates small boxes in PDF. Using Adobe InDesign 15.1.2 and macOS Catalina. I have tried multiple fonts in case it was a font issue. This just started happening last week when I did an update.

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    1 comment  ·  PDF Export  ·  Edit…  ·  Delete…  ·  Admin →
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18. Assigned Shift+Delete to Edit→Cut; it does not work

    It's quite annoying that Adobe products doesn't support the Ctrl+Insert, Shift+Delete and Shift+Insert (Copy, Cut and Paste) operations by default. All other software on Windows does support so everybody is used with this.

    So I assigned the above shortcuts via Edit→Keyboard Shortcuts...
    The Ctrl+Insert and Shift+Insert works, but the Shift+Delete (Cut) doesn't. It seems to me a bug, Shift+Delete being hard-coded and it's taking precedence over the assigned key combination.

    2 votes

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    0 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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19. column break

    Adobe InDesign 2020, macOS Mojave
    If you have a very long word or a URL without breaks, if that is inserted into a narrow column, so that it fills the entire column, at the point where hyphenation is forced, a column break also occurs. Obviously, that's wrong.

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20. Trackpad pinch to zoom stops working

    I'm working on a new 2021 Mac and across all adobe programs pinch to zoom on the track pad will often stop working. I then have to turn the gestures settings on and off either within the app or on System Preferences (it varies on which one works) to reset it. Or I have to quit the app and restart, which is very disruptive to my workflow.

    I am up to date in creative cloud as of today – 22/04/22

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