6645 results found

1. Failed to connect to Acrobat DDE server

   1. Latest Indesign with latest Acrobat running on Windows 10 (1709)
   2. When exporting a PDF with activated option "Open PDF after export" and with Acrobat being already open with a document (but only in display mode and no dialogue window open), it would sometimes not open the PDF in Acrobat, but after a while show an error popup saying it failed to connect to Acrobat DDE server. I never had this in former versions of Indesign and Acrobat.
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2. When I move a picture in 12 page publication, it crashes. over and over again.

   I have a 12 page newspaper with lots of picture. Now when I move one picture, the program crashes. Every time.

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   3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

3. InDesign CS6 will not open as of 12/13/17 for MAC 10.12.6, is there an update somewhere? maybe thats the problem. please help!

   InDesign CS6 will not open as of 12/13/17 for MAC 10.12.6, is there an update somewhere? maybe thats the problem. please help!

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4. eyedropper tool doesn't work any more and scrollbar disappears in color panel

   Since i update MacOS Sierra (10.12.6 version), when i try to copy a text style with the eyedropper tool, it doesn't work. Instead to copy the right style, the text becomes always white.
   Other problem: in the color palette, there is no more the scroll bar: haw can i see the colours continue below the end of the window??
   And also the indicator of the color type (rgb, cmyk, pantone...) doesn't appear next to the single color.
   Other problem: sometimes when i open in design, it doesn't show the palettes. I have to restart several times. I verified the same problems in more than a computer...

   Since i update MacOS Sierra (10.12.6 version), when i try to copy a text style with the eyedropper tool, it doesn't work. Instead to copy the right style, the text becomes always white.
   Other problem: in the color palette, there is no more the scroll bar: haw can i see the colours continue below the end of the window??
   And also the indicator of the color type (rgb, cmyk, pantone...) doesn't appear next to the single color.
   Other problem: sometimes when i open in design, it doesn't show the palettes. I have to restart several times. I verified the same… more

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5. Hidden content in pdf export

   Adobe InDesign CC 2017. While exporting the file into a PDF. In the PDF while searching for a word I found some sort of ghost fields (picture ghostfields.png). Then I found out that the problem is caused by graphics that we use internally. There are mostly more than just one graphic in one Illustrator file (picture illustratorfile.png). It is saved as an ai, not eps. InDesign exports the parts of those graphics that are actually not visible in InDesign (picture error2.png). I could not find out why, or how to solve it. And because of those ghost field you can not search for anything within the pdf. The only solution was to export the pdf, and then print the pdf with adobe pdf to create a new 'clean' pdf.

   Adobe InDesign CC 2017. While exporting the file into a PDF. In the PDF while searching for a word I found some sort of ghost fields (picture ghostfields.png). Then I found out that the problem is caused by graphics that we use internally. There are mostly more than just one graphic in one Illustrator file (picture illustratorfile.png). It is saved as an ai, not eps. InDesign exports the parts of those graphics that are actually not visible in InDesign (picture error2.png). I could not find out why, or how to solve it. And because of those ghost field you can… more

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   3 comments  ·  PDF Export  ·  Delete…  ·  Admin →
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6. beachballs

   Beach balls, beach balls and beach balls and wait for the next move in indesign. We do not find a solution to this problem on the Internet. Can Adobe solve this?

   5 votes

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   0 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created multiple threads to address each root cause separately and effectively.
   If you are facing any slowness in InDesign or seeing any other performance issue, we request you vote for the relevant thread or create a new thread specifying the action/workflow which is slowing you down.
   We seek your support in our continuous effort to improve InDesign.

   -InDesign Team

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread… more

7. 6 letter word is split at end of line without a hyphenation being added

   Hyphenation of the style is set for 3 letters before, 3 letters after. Correct for the language would be a hyphenation after two letters in this case. Indesign cannot break the word as it wants, INSTEAD it still breaks the word, but inserts no hyphenation. This appears to be a bug. I am attaching a screen shot as well as a package file. The problem is highlighted in yellow on page 26 of the book.

   Indesign: 13.0.1
   Mac: 10.12.6

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8. Will not apply master other than "Master A"

   InDesign 13.0
   Letter size document. When applying a new master to a single or a larger selection of pages or spread, it automatically goes back to "Master A".

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   Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

   If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

   Reproducible Steps –
   • What were you doing when the issue was observed in InDesign?
   • Error snapshot or video recording of the issue.
   • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)

   Adobe InDesign team

9. Digits after spaces appear out of order

   1. InDesign CC 2017.1
      I had previously used Arabic support, and this may be contributing to the problem, even after changing Preferences back to "English (North America)" the problem persists.

   2. Create text box. Type any digit, then a space, then any digit.

   3. Digits should appear left to right.

   4. The digit after the space jumps to the left of the first digit and includes a space after. Cursoring with arrow keys through the type makes the cursor position jump around, so the misplaced digit is still reading as after sequentially, but is now to the left of the previous digits (really screwy!).

   5. Screen shot is the result of typing "12 space 34 space 5 space 6 space 7"

   This is a MAJOR issue and a MASSIVE LIABILITY.

   1. InDesign CC 2017.1
      I had previously used Arabic support, and this may be contributing to the problem, even after changing Preferences back to "English (North America)" the problem persists.

   2. Create text box. Type any digit, then a space, then any digit.

   3. Digits should appear left to right.

   4. The digit after the space jumps to the left of the first digit and includes a space after. Cursoring with arrow keys through the type makes the cursor position jump around, so the misplaced digit is still reading as after sequentially, but is now to the left of the previous digits (really screwy!).

   5. … more

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   Need More Info  ·  4 comments  ·  Text/Story/Table  ·  Delete…  ·  Admin →
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10. create new document dialog

    When I clicked create new documents button the new dialog not shown and no templates available like photoshop or illustrator and only show the old new document dialog and when I checked my preferences I could not find Use legacy option check box at all in General Tab

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    2 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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    Need More Info  ·  amaarora responded

    Hi,
    Are you on Japanese or MENA feature set of InDesign?
    Japanese feature set – Japanese, Korean, Chinese (zh_CN and zh_TW)
    MENA feature set – Arabic, Hebrew, French (Morocco)

    Currently we have the new “Create new document” dialog only for the Roman feature set.
    We have however have working to get the new “Create new document” for Japanese and MENA feature sets as well with the upcoming CC 2018.0 release.
    You can test and try the new “Create new document” for MENA feature set in the Beta build posted on the InDesign Pre-Release program. Follow the below link for joining InDesign Pre-Release program and getting access to the Beta build of InDesign.

    https://www.adobeprerelease.com/beta/C6DFA254-C40C-4EEB-8F6D-F4AEDA2E6171/participate/F2ECD64C-FC6A-411F-B75E-B662ADCDDEA8

    If it is otherwise, please let us know.

    -Aman

11. Welcome screen freezes and does not disappear blocking workspace InDesign CC 2017

    Work space is not visible and welcome screen doesn't disappear

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12. InDesign freezing when pressing backspace in a text box of more than 500 or 600 words

    This only seems to be a problem when using long text boxes more than a few hundred words. InDesign starts to slow down while I'm typing, but if I then select text or press backspace (mostly the latter) then InDesign freezes for 10 to 15 seconds.

    I've searched the problem, but the only solution I have found is to try closing the info panel, but this seems to be a CS3 fix and doesn't work.

    3 votes

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13. Tool fly outs appearing on wrong monitor

    I am using a dual monitor setup, my left hand monitor is a standard widescreen monitor, my right hand monitor is a Wacom Cintiq.

    When I have InDesign maximized on the Wacom and attempt to access a fly out menu on the toolbar it opens the fly out menu on the very right-hand edge of the standard monitor. Which makes it impossible for me to select from the fly out menu without having to put down the stylus, switch to a mouse, and repeat the action to bring up the fly out menu and then select the item I wanted. This issue does not occur in Photoshop or illustrator.

    I am using a dual monitor setup, my left hand monitor is a standard widescreen monitor, my right hand monitor is a Wacom Cintiq.

    When I have InDesign maximized on the Wacom and attempt to access a fly out menu on the toolbar it opens the fly out menu on the very right-hand edge of the standard monitor. Which makes it impossible for me to select from the fly out menu without having to put down the stylus, switch to a mouse, and repeat the action to bring up the fly out menu and then select the item I wanted.… more

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    5 votes

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    Closed: Fixed  ·  Abhinav Kaushik responded

    Please update InDesign to the latest version, InDesign CC 2018 (13.0) for the fix of the issue.

14. All External Links (Bug Report, Tutorial, InDesign Help, etc..) Fail

    Links from Help menu that open browser cause a Safari popunder, Indesign refresh, and no link being loaded in Safari.
    InDesign 13.0
    macOS High Sierra 10.13

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15. impossible de dupliquer avec la touche alt
    2 votes

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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    Reproducible Steps –
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

16. Inline input for non-Latin text does not work

    Clicking the "advanced type" preference to "Use inline input for non-Latin text" does not work. The annoying popup frames make it impossible to type Japanese at a decent pace. Things worked fine in CC 2017. but someone forgot to do something here, it seems.
    I clicked and unclicked, closed down and started again. Same error.

    2 votes

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17. Page icons not displayed in vertical and horizontal configuration.

    There seems to be a bug with the pages palette, the icons do not display correctly in vertical and horizontal configurations with some dissapearing off the side or below.

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    2 votes

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    Need More Info  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We have released an update for InDesign CC2019 (v 14.0.1) which contains fixes for some key issues. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    Reproducible Steps –
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? Please package the entire document(To package the document, Go to File → Package)
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

18. Glyphs "alternates for selection"

    Glyphs panel: When I choose Show: Alternates for Selection, no alternates display even though there are several alternates for the selection the fonts I am using. I have tried with many fonts over the years and it still doesn't work.

    2 votes

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19. Out of Memory when printing to a postscript file indesign 2018

    I have large school yearbook with over 500 high res colour photos. Since installing Indesign 2018 when I print to a postscript file to then distill in Acrobat Distiller, I am getting and "Indesign out of Memory" error and the file crashes.

    This did not happen on the previous editions of Indesign.

    Running on Windows 10 with 16gb RAM and plenty of HDD space

    1 vote

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    2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

20. space before and after ordered and unordered lists

    I'd like to space before and after fields added to the Bullets and Numbering panel of paragraph styles. I often prefer to base my ULs and OLs on my body style which includes the space applied to the end of the paragraph. I can remove the space but then my list item lack the proper spacing for the last item in the list. I fix this by creating a last item style and apply it manually but this is a real pain. It would be nice to have space before and after fields to adjust the padding around a list, independent of the Indents and Spacing panel in the paragraph style. This would allow me to create a single style to manage ordered and unordered lists and limit potential errors by forgetting to apply a separate style to the last item of the list. Sure, I might need to do a little math to add the correct amount of padding to match paragraph spacing but a single style for lists is far easier to manage then two or more styles.

    I'd like to space before and after fields added to the Bullets and Numbering panel of paragraph styles. I often prefer to base my ULs and OLs on my body style which includes the space applied to the end of the paragraph. I can remove the space but then my list item lack the proper spacing for the last item in the list. I fix this by creating a last item style and apply it manually but this is a real pain. It would be nice to have space before and after fields to adjust the padding around a list,… more

    2 votes

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