456 results found

1. inDesign CC 2018 not working in mojave beta

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   10 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for your support all this while. The issue is now fixed in the latest update of InDesign.
   Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

   If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

   Let us know if the issue is resolved for you in InDesign 14.0.

   Thanks,
   Abhinav Kaushik
   InDesign Team

2. InDesign still crashing when saving to external server folder/alias

   I updated to the new version of InDesignCC 2018 this morning (the November '17 update, version 13.0.1). Supposedly this was supposed to fix the Save/Save as crash but I just took the same steps as before and the crash is still happening. The steps are as follows:
   1. Create new document
   2. Save As
   3. Select folder within our shared folder (this is linked to another computer, the other computer is the "momma" so to speak in that its part of the hard drive of the other Mac (version 10.12.6). I am also running Mac version 10.12.6. We have a shared folder with multiple sub folders.)
   4. Select sub folder
   5. Save

   I then get two error messages back to back which read:

   "The network connection was lost for the file test.indd, or the file was modified by another process."

   Then a second message: "Error: Adobe InDesign is shutting down. A serious error was detected. Please restart InDesign to recover work in any unsaved InDesign documents."

   I can reproduce this issue over and over again.

   The file still saves but having to reopen InDesign over and over slows my workflow. Alternatively I have to save the files to the desktop then drag them to the folder I need them in. Both ways impact my work flow negatively.

   I have attached a file which details the report that comes up after the crash.

   I updated to the new version of InDesignCC 2018 this morning (the November '17 update, version 13.0.1). Supposedly this was supposed to fix the Save/Save as crash but I just took the same steps as before and the crash is still happening. The steps are as follows:
   1. Create new document
   2. Save As
   3. Select folder within our shared folder (this is linked to another computer, the other computer is the "momma" so to speak in that its part of the hard drive of the other Mac (version 10.12.6). I am also running Mac version 10.12.6. We have a… more

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   Closed: Fixed  ·  Abhinav Kaushik responded

   Hello All,

   Please update to the latest version of InDesign, Id 13.1 for the fix of the problem.

   Thanks,
   Abhinav

3. InDesign 2018 crashes when I update the links in the links panel

   InDesign 2018 crashes when I update the links in the links panel. It does not matter which size they have.
   I'm using Indesign 2018 since yesterday. Running on a power Mac 2017.
   To finish my document I had to install indesign 2017 again and start all over! What can I do?

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   Closed: Fixed  ·  Abhinav Kaushik responded

   Fix of the issue is now available in InDesign’s latest November’17 update.
   Please upgrade to the latest version InDesign CC 13.0.1 for the fix.

   If you are unable to see the update, go to Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

   Thanks,
   InDesign Team

4. InDesign CC 2018 stalls to a spinning beachball right after opening for a brief time

   On first opening InDesign in Sierra 10.2.4, after a couple of seconds of not taking any action, InDesign stalls briefly—about 3 to 4 seconds—not allowing any new action during that time. There is just a spinning beachball. I can postpone the beachball by immediately opening a menu; but after mousing away from the menu the beachball comes back. Not sure if it is trying to load something, but I currently don't have any extra extensions installed. I tried resetting preferences and removing all user install scripts, but it still did it. It's consistent every time I open the new version. I did not carry forward preferences from previous versions. My CC library is synced and not showing any connection issues. Not a major bug, sort of the equivalent of tripping over the same spot of carpet whenever you enter into a room.

   On first opening InDesign in Sierra 10.2.4, after a couple of seconds of not taking any action, InDesign stalls briefly—about 3 to 4 seconds—not allowing any new action during that time. There is just a spinning beachball. I can postpone the beachball by immediately opening a menu; but after mousing away from the menu the beachball comes back. Not sure if it is trying to load something, but I currently don't have any extra extensions installed. I tried resetting preferences and removing all user install scripts, but it still did it. It's consistent every time I open the new version.… more

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   CLOSED  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for reporting the issue and allowing us some time to complete our investigation into the issue.
   As the part of our investigation, we had reached out to many of you personally over email and we could come up with the below mentioned findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For the majority of the users the issue was intermittent and is no longer reproducible.
   3. We also found few cases where the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   Please note that we have created separate threads for these issues and we are now working towards resolving them.

   However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created multiple threads to address each of the root causes separately and effectively.
   If you are facing any slowness in InDesign or seeing any other performance issue, we request you vote for the relevant thread or create a new thread specifying the action/workflow which is slowing you down.
   We seek your support in our continuous effort to improve InDesign.

   -InDesign Team

   Hello All,

   Thank you for reporting the issue and allowing us some time to complete our investigation into the issue.
   As the part of our investigation, we had reached out to many of you personally over email and we could come up with the below mentioned findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For the majority of the users the issue was intermittent and is no longer reproducible.
   3. We also found few cases where the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   Please note that we have created separate threads for these issues and we are now working towards resolving them.

   However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created… more

5. Error Code 5: InDesign document is damaged and cannot be recovered

   Please help me! I need to recover a file of Indesign CC 2018, Error code 5.

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   CLOSED  ·  amaarora responded

   With the release of InDesign 2020(15.1.1), we have enhanced our recovery workflow which fixes multiple scenarios of document corruption.

   If your file is still not getting repaired in InDesign CC2020, can you please share the document with Grp-idfile@adobe.com.

   —
   Adobe InDesign Team

6. Resizing table cell causes InDesign to crash

   1. Adobe InDesign 17.0 x64 (2022).
   2. Resize the single-cell table so that the content overflows.
   3. Content should disappear and overflow symbol should appear.
   4. InDesign crashes.
   5. Uservoice doesn't allow .idml attachments, so the document is available here: https://www.dropbox.com/s/8ui8zrhk5ibm1kt/overflowCrash.idml?dl=0

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7. InDesign CC Server 2018.1 crashes when applying masterSpread to a page

   InDesign CC Server 2018.1 crashes when applying masterSpread to a page.
   The code attached in file "Script.txt" crashes when executing "item.appliedMaster = masterSpread;".
   The file "File.indd" is on which I execute the script.
   I works properly in InDesign CS6 and InDesign CC 2018.1.
   I've been searching on Internet and I couldn't find any issue similar to mine.
   I think it is a bug but maybe I'm missing something prior to execute that sentence.
   Thanks.

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   FIXED  ·  1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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8. InDesign crashes while accessing printer setup or printing on Windows

   I've had no issues in writing documents, but printing an existing one crashed InDesign2018. A crash report was automatically generated and sent to you &/ or Apple.

   8 votes

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   Closed: Fixed  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   The fix of the issue is now available in the latest InDesign 2021(v16.0.0.77). We recommend you upgrade to the latest version for the fix.

   If you are unable to see the update, go to the Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

   —
   Adobe InDesign Team

9. Indesign 2022 closes randomly

   Since the application updated to version 17, I rarely get to work. After a few seconds open, it simply closes.

   7 votes

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10. spellchecker causes InDesign to crash

    I've had this occur across multiple files; some new, some old.
    I cannot stop the behaviour from happening despite cache and com. dumps, prefernence resets, etc. - whenever I run Spellchecker InDesign disappears/crashes. I'm losing money constantly as I'm a designer who outputs a lot of multi page brochures, books, magazines, etc. and my efficiency has ground to a halt.

    7 votes

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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    The issue has been fixed in the latest release of InDesign – InDesign 2021.
    Please update to this new version of InDesign to get the fix.

    —
    Adobe InDesign team

11. Type library is not automatically created by CC2020 installation. Error 104705: Unable to load Adobe InDesign Type Library (Version 1.0)

    Extensions and scripts halting or crashing after installing CC2020, due to a missing type library.
    Our customers report errors after updating to CC2020, and I got the same error when I tried. Our script make a halt at a DoScript call, with this error: 104705: Unable to load Adobe InDesign Type Library (Version 1.0)
    After starting InDesign CC2020 "AS ADMINISTRATOR", a missing type library is obviously created: the message and error disappears after doing that once.
    It was not enough for my user just to have administrator privileges on my computer and in the domain, I had to explicitly start InDesign as Administrator.
    I found the answer here: https://community.adobe.com/t5/indesign/doscript-error-unable-to-load-adobe-indesign-type-library-version-1-0/m-p/11335921?page=1#M197052

    This needs to be fixed in the Adobe installation package for CC2020. Otherwise many script end-user will have to call support and have someone to start InDesign as administrator for them (in case they are not allowed to do that themselves) – it's not obvious to an end user what to do at all when this error occurs.

    Extensions and scripts halting or crashing after installing CC2020, due to a missing type library.
    Our customers report errors after updating to CC2020, and I got the same error when I tried. Our script make a halt at a DoScript call, with this error: 104705: Unable to load Adobe InDesign Type Library (Version 1.0)
    After starting InDesign CC2020 "AS ADMINISTRATOR", a missing type library is obviously created: the message and error disappears after doing that once.
    It was not enough for my user just to have administrator privileges on my computer and in the domain, I had to explicitly start… more

    7 votes

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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    The fix for this issue is available in the latest InDesign release 16.2.1
    Please update to this latest version to get the fix.

    —
    Adobe InDesign team

12. Indesign crashes when i copy or cut (shortcut and menu). 'reopen' crashes immediately too.

    Indesign crashes when i copy or cut (shortcut and menu). 'reopen' crashes immediately too.

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    7 votes

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    CLOSED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

13. Extensions isn't working on the last Indesign versions

    Using Indesign 2019 or 2020 on the MacOS, trying to install any extension, opening the menu Window > Extensions > Selecting an extension: nothing happens.

    7 votes

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    Under Review  ·  amaarora responded

    Thanks for reporting the issue. We are reviewing it.

    -InDesign Team

14. Export PDF crashes InDesign

    Tried to export a PDF (smallest file size) with links & bookmarks active. Once I click the Export button, InDesign crashes.

    InDesign 14.0.3 running on Catalina OS.

    7 votes

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    Under Review  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We’ve been able to reproduce the issue and it is currently under investigation.

    Customers facing a similar issue, please share the document(s) with sharewithid@adobe.com.

    —
    Adobe InDesign team

15. Indesign Crashes Every time I Attempt to Change the Font With Arrow Keys

    This just started happening this week. Every time I highlight my text, click on the font box, and attempt to cycle through fonts with my up and down arrow keys, Indesign freezes until I have to force it to quit.

    7 votes

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

16. Crashing Indesign - Google Team Drive

    We are working with Google Team Drive and all Adobe programs.
    But lately we experience some trouble.

    The screenshots say that Indesign closed itself because of error.

    Hopefully someone can help us with this problem.

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    7 votes

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

17. InDesign CC 2018 crashes when copying a text box

    I just downloaded ID CC 2018 and every time I copy and paste a text box, whether inside the same document or a different one, the entire program crashes.

    7 votes

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    Closed: Fixed  ·  Abhinav Kaushik responded

    Hello All,

    We have fixed a number of crashes with InDesign’s latest Nov’17 update.
    Please download the latest InDesign version (InDesign CC 13.0.1) for the fix.

    List of crashes and other issues that have been fixed with the update can be found at the below provided link:
    https://helpx.adobe.com/indesign/release-note/indesign-cc-13-0-1.html

    If you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

18. InDesign 2021 goes into non-responding state when trying to close the application

    Version of Adobe InDesign: 16.0
    Steps to reproduce the issues: Unable to quit normally since 16.0 install
    Expected result: Quit normally
    Actual result: App hangs

    6 votes

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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    The fix for this issue is now available in the latest update of InDesign – version 16.0.1.

    Please update to this version to get the fix.

    —
    Adobe InDesign team

19. I can't open any file after upgrading to Catalina 15.10.1

    Yesterday I switched from Mojave to the new version of MacOS Catalina (15.10.1), and InDesign CC 2019 (updated to version 14.0.3) immediately after switching to the new operating system started to no longer open the files, either from the "Open file" both by double clicking on the file (I also tried to open the files as a copy, but InDesign also crashes in that case).
    Point out that I also tried uninstalling InDesign and erasing all preferences, but the situation is not solved.
    I kindly ask you to resolve the situation (which is not the downgrade to the old Mojave system) as soon as possible because I cannot work in this situation.
    My Mac is an iMac 4,2 GHz Intel Core i7 quad-core (16 GB 2400 MHz DDR4)
    Thank you in advance, Niki

    Yesterday I switched from Mojave to the new version of MacOS Catalina (15.10.1), and InDesign CC 2019 (updated to version 14.0.3) immediately after switching to the new operating system started to no longer open the files, either from the "Open file" both by double clicking on the file (I also tried to open the files as a copy, but InDesign also crashes in that case).
    Point out that I also tried uninstalling InDesign and erasing all preferences, but the situation is not solved.
    I kindly ask you to resolve the situation (which is not the downgrade to the old Mojave… more

    6 votes

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    FIXED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Fix for this issue is now available in the latest update of InDesign 2020 – that is, InDesign 15.0.2

    In the Creative Cloud Desktop application, click on the Updates section on the left. You should be able to see the Update available for InDesign. Please update your InDesign application to this version to try out the fix.

    Let us know in the comments section if you face any problem with the update process.

    —
    Adobe InDesign Team

20. can't export tagged pdf

    Much time has been spent setting up accessible document in InDesign - added export tagging instructions to paragraph styles, added alt text to all images and figures, anchored images and objects to text, set up reading order using articles. The document will not export to PDF when "create tagged pdf" is selected. Program crashes every time before exporting is complete. Have tried on different computers. Applications are up to date. Have tried exporting from .indd and .idml file types.

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    2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    FIXED  ·  Abhinav Kaushik responded

    Hello All,
    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 15.0

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 15.0
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    -InDesign Team