Adobe InDesign: Bugs

When filing a new bug, please provide:

  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)
If you are facing a crash in InDesign, please submit the crash report as well. How to Submit Crash Report
Join the InDesign Prerelease Program to try out the new features and the bug fixes that are available in beta builds.

Bug details

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  1. InDesign CC 2018 crashes when copying a text box

    I just downloaded ID CC 2018 and every time I copy and paste a text box, whether inside the same document or a different one, the entire program crashes.

    7 votes
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    7 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    We have fixed a number of crashes with InDesign’s latest Nov’17 update.
    Please download the latest InDesign version (InDesign CC 13.0.1) for the fix.

    List of crashes and other issues that have been fixed with the update can be found at the below provided link:
    https://helpx.adobe.com/indesign/release-note/indesign-cc-13-0-1.html

    If you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

  2. Indesign Crashes Every time I Attempt to Change the Font With Arrow Keys

    This just started happening this week. Every time I highlight my text, click on the font box, and attempt to cycle through fonts with my up and down arrow keys, Indesign freezes until I have to force it to quit.

    5 votes
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    17 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  3. Crashes when Placing Docs from Microsoft Word

    Since updating to CC2019 I am having constant crashes when placing from Microsoft Word.
    The same documents were not an issue last week when using CC2018, both the same InDesign doc and word doc worked perfectly together.
    Any suggestions as to how I can fix this critical issue - I'm on a business critical deadline, failing to meet it quite literally means the closure of our business.

    5 votes
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    5 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    Thank you for your patience all this while.
    This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

    Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
    Do let us know in the comments, if you face any problem with the new update.

    List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

    Regards,
    InDesign Team

  4. InDesign Crashes when Scrolling the document

    My file continually crashes whenever I attempt to scroll down on the document.

    5 votes
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    6 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We’ve fixed the issue with InDesign’s latest Mar’18 update.
    Please download the latest InDesign version (InDesign CC 13.1) for the fix.

    List of crashes and other issues that have been fixed with the update can be found at the below provided link:
    https://helpx.adobe.com/indesign/release-note/indesign-cc-march-2018-13-1-release-notes.html

    If you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

    Thanks,
    InDesign Team

  5. Extendscript hangs CC2019 (14.0.2) on macOS

    Code below works fine on Windows and CC 2018 on Mac. But CC 2019 Mac it hangs the app once clicking the OK button in window 2. I've tried three different Macs including Mojave and High Sierra. All the same result. Pretty sure it's not just me. This bug has broken a number of my scripts that present a secondary window for saving settings.

    var w1 = new Window("dialog", "Window 1");
    var btnOpenWindow2 = w1.add("button", undefined, "Open Window 2");
    var btnOk1 = w1.add("button", undefined, "OK");
    btnOpenWindow2.onClick = function () {
    openWindow2();
    };
    btnOk1 = function () {
    w1.close();
    };
    w1.show(); …

    4 votes
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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  6. InDesign crashes on launch in "PlugPlugOwl.dll"

    InDesign 2019 doesn't open after the first loading box on startup. I downloaded 2018, 2017 and 2015. 2015 is the only one that works at the moment but the others have the same issue.
    My computers processor is Intel Pentium 1.5 GHz
    I've attached the crash report.

    4 votes
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    9 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
    Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

    If you face any problems with the new update, do let us know in the comments.
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

  7. indesign 2019 crashing upon being opened

    as soon as i open indesign 2019, it freezes before i can do anything. i have to force quit, but it it doesn't fix it. it still happens every time. i've resorted back to using indesign 2018.

    4 votes
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    5 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  8. InDesign crashes on Hyperlink panel open

    Latest version of InDesign 2018.

    Process video:
    https://cl.ly/0y1V3z190L0O

    I'm trying to add hyperlink to a text but it leads to a program crash. This happens only for 3 close lines of text in a one single file. The file has been sent to mr. Sushil's email.

    4 votes
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    6 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  9. InDesign is unusable after the latest update (13.1) with spell checking and hyphenation is set to Hungarian / Winsoft.

    InDesign is unusable after the latest update (13.1) if spell checking and hyphenation is set to Hungarian / Winsoft. All words are underlined as incorrectly spelled, hyphenation dosen't work, InDesign hangs. If I open a documents saved before the update InDesign displays the document, than hangs.

    OS Sierra 10.26.6

    4 votes
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  10. Delete page crashes InDesign and closes

    I am using 2017.1 Release 12.1.0.56
    When I click to delete a page from my document, ID crashes. It is only happening on one particular file. I tried creating a duplicate copy, adding additional pages and deleting multiple pages and still is crashes.

    4 votes
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  11. InDesign CC 2018 Crashing Several Times Daily

    After updating to InDesign 2018 the application suffered from crashing. I applied the CopyPlugin_MAC.app patch, but it did not fix the issue.

    4 votes
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  12. Crash when exporting

    Every time I try to export my document to a PDF InDesign 12.1 crashes. I've quit and restarted the software, and restarted my computer. I have no pending updates. I'm not sure why the program crashes every time I try to export. I've tried to go around the issue by packaging the file, exporting directly to PDF, or getting a PDF from a "print" operation, but nothing seems to work. It crashes every time.

    4 votes
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    4 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  13. AIGPUSniffer quit unexpectedly every time I launch Indesign CC 14.0.1

    I am using Indesign CC14.0.1 on a MAC - OS Mojave V 10.14.1
    Whenever I launch Indesign I get a crash pop up saying AIGPU Sniffer has quit unexpectedly.
    Indesign is fine to work in however I am fed up with this AIGPU issue coming up all the time and don't know if it is effecting anything else?
    I've had loads of issues with the latest CC - really not impressed Adobe! Any suggestions on how to stop this happening?

    3 votes
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    7 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  14. InDesign 14.0.1 is crashing hourly

    For three days my InDesign 14.0.1 has been crashing almost exactly hourly. It just freezes and I get the spinning beachball. Only recourse is to re-start my Mac. I've uninstalled and reinstalled multiple times. Prior to this, I had downloaded Lightroom... I thought this might have been the initial cause. I uninstalled Lightroom and all my Adobe products. Any ideas?

    3 votes
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    8 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  15. CC 2019 Repeated Crashing when switching to the text tool from the move tool

    Experiencing repeated crashes when selecting the Text tool. Does not happen every time, but has happened at least 5 times in the last 10 minutes. Windows 10, newest version of CC2019.

    3 votes
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    3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    We have fixed a number of crashes with InDesign’s latest Nov’18 update.
    Please download the latest InDesign version (InDesign CC 14.0.1) for the fix.

    List of crashes and other issues that have been fixed with the update can be found at the below provided link:
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    If you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

    Regards,
    InDesign Team

  16. adobe freezing and getting beach ball spin constantly

    Everytime I upload, save, place etc I get beach ball after beach ball...

    It's not my computer...I have the 10k Imac Pro...

    It mainly started when I installed OS Mojave. Adress this asap please as it is affecting work flow.

    3 votes
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  17. Crashing Indesign - Google Team Drive

    We are working with Google Team Drive and all Adobe programs.
    But lately we experience some trouble.

    The screenshots say that Indesign closed itself because of error.

    Hopefully someone can help us with this problem.

    3 votes
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  18. pasting crash

    InDesign CC 13.1 — EVERY time I copy text from another program (PDF, email, Word, ANYTHING other text within InDesign), InDesign crashes immediately upon pasting into a text box within InDesign. No spinning beach ball. Just shuts down and closes. This is untenable and needs to be fixed. Productivity and my job depend on it. Can anyone please help solve this issue? Thank you.

    3 votes
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  19. Can not paste text in inDesign

    I am running InDesign CC 13.1 on osMac High Sierra, and am unable to COPY text from any web browser (Chrome, Safari, Firefox) and PASTE it into inDesign. It crashes every time. I AM able to paste the text into a Pages document and THEN copy/paste into inDesign — but all character information is gone (formatting, alignment, spacing, etc.)

    3 votes
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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  20. InDesign crashing when exporting book to pdf

    Hi there. I just got updated InDesign through CC and am in the process of updating old files/documents created in CS5.5. Several of them are InDesign books including 6-10 separate documents (there are a couple books which share similar documents). I'm able to export the individual documents as a pdf just fine, but when I try to export the book it crashes. I've tried recreating the book with the same documents, but no luck. Other ideas?

    3 votes
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    4 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
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