Adobe InDesign: Bugs

When filing a new bug, please provide:

  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)
If you are facing a crash in InDesign, please submit the crash report as well. How to Submit Crash Report
Join the InDesign Prerelease Program to try out the new features and the bug fixes that are available in beta builds.

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  1. InDesign CC 2018 stalls to a spinning beachball right after opening for a brief time

    On first opening InDesign in Sierra 10.2.4, after a couple of seconds of not taking any action, InDesign stalls briefly—about 3 to 4 seconds—not allowing any new action during that time. There is just a spinning beachball. I can postpone the beachball by immediately opening a menu; but after mousing away from the menu the beachball comes back. Not sure if it is trying to load something, but I currently don't have any extra extensions installed. I tried resetting preferences and removing all user install scripts, but it still did it. It's consistent every time I open the new version.…

    13 votes

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    41 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
    CLOSED  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for reporting the issue and allowing us some time to complete our investigation into the issue.
    As the part of our investigation, we had reached out to many of you personally over email and we could come up with the below mentioned findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For the majority of the users the issue was intermittent and is no longer reproducible.
    3. We also found few cases where the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

    Please note that we have created separate threads for these issues and we are now working towards resolving them.

    However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created…

  2. InDesign CC Server 2018.1 crashes when applying masterSpread to a page

    InDesign CC Server 2018.1 crashes when applying masterSpread to a page.
    The code attached in file "Script.txt" crashes when executing "item.appliedMaster = masterSpread;".
    The file "File.indd" is on which I execute the script.
    I works properly in InDesign CS6 and InDesign CC 2018.1.
    I've been searching on Internet and I couldn't find any issue similar to mine.
    I think it is a bug but maybe I'm missing something prior to execute that sentence.
    Thanks.

    10 votes

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    FIXED  ·  1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  3. InDesign Corrupt files

    InDesign users all have to deal with corrupt files sometime during their career using this program. Usually meaning lost time and, more importantly, money. It would be nice if there was a way to have InDesign or another program scan and fix corrupt files (Adobe FirstAid). Dumping this corrupt file into this program would scan the file, find the cause of the error, and isolate it--almost like a virus scanner. Even if this means a page is lost or margins are messed up. It would be nice to at least get some work saved. For example, I throw in a…

    10 votes

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    16 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
    CLOSED  ·  Abhinav Kaushik responded

    With the release of InDesign 2020(15.0.1), we have enhanced our recovery workflow which fixes multiple scenarios of document corruption.

    If your file is still not getting repaired in InDesign CC2020, can you please share the document with Grp-idfile@adobe.com.

    Thanks,
    Adobe InDesign team"

  4. 9 votes

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    19 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
    CLOSED  ·  amaarora responded

    With the release of InDesign 2020(15.1.1), we have enhanced our recovery workflow which fixes multiple scenarios of document corruption.

    If your file is still not getting repaired in InDesign CC2020, can you please share the document with Grp-idfile@adobe.com.


    Adobe InDesign Team

  5. InDesign crashes while accessing printer setup or printing on Windows

    I've had no issues in writing documents, but printing an existing one crashed InDesign2018. A crash report was automatically generated and sent to you &/ or Apple.

    8 votes

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    11 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    The fix of the issue is now available in the latest InDesign 2021(v16.0.0.77). We recommend you upgrade to the latest version for the fix.

    If you are unable to see the update, go to the Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.


    Adobe InDesign Team

  6. Resizing table cell causes InDesign to crash

    1. Adobe InDesign 17.0 x64 (2022).
    2. Resize the single-cell table so that the content overflows.
    3. Content should disappear and overflow symbol should appear.
    4. InDesign crashes.
    5. Uservoice doesn't allow .idml attachments, so the document is available here: https://www.dropbox.com/s/8ui8zrhk5ibm1kt/overflowCrash.idml?dl=0
    7 votes

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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  7. spellchecker causes InDesign to crash

    I've had this occur across multiple files; some new, some old.
    I cannot stop the behaviour from happening despite cache and com. dumps, prefernence resets, etc. - whenever I run Spellchecker InDesign disappears/crashes. I'm losing money constantly as I'm a designer who outputs a lot of multi page brochures, books, magazines, etc. and my efficiency has ground to a halt.

    7 votes

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    17 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  8. Exporting to ePub (reflowable) when document has endnotes containing hyperlinks causes InDesign to hang

    Version of Adobe InDesign: 15.1.2 / macOS 10.15.6

    Steps to reproduce the issues: When exporting a document with endnotes containing hyperlinks to ePub (reflowable), InDesign hangs and needs to be force quit. Have tested removing all hyperlinks to tests, and document exports correctly. Have tested putting hyperlinks outside of endnotes and document exports correctly. The bug is specific to hyperlinks which are part of the endnote text.

    Expected result: Successful export with endnotes reciprocally linked to text, and hyperlinks in endnote text active to respective URLs.

    Actual result: InDesign hangs and needs to be force quit.

    7 votes

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    5 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  9. Type library is not automatically created by CC2020 installation. Error 104705: Unable to load Adobe InDesign Type Library (Version 1.0)

    Extensions and scripts halting or crashing after installing CC2020, due to a missing type library.
    Our customers report errors after updating to CC2020, and I got the same error when I tried. Our script make a halt at a DoScript call, with this error: 104705: Unable to load Adobe InDesign Type Library (Version 1.0)
    After starting InDesign CC2020 "AS ADMINISTRATOR", a missing type library is obviously created: the message and error disappears after doing that once.
    It was not enough for my user just to have administrator privileges on my computer and in the domain, I had to explicitly start…

    7 votes

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    6 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  10. Indesign Crashes Every time I Attempt to Change the Font With Arrow Keys

    This just started happening this week. Every time I highlight my text, click on the font box, and attempt to cycle through fonts with my up and down arrow keys, Indesign freezes until I have to force it to quit.

    7 votes

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    23 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.


    Adobe InDesign Team

  11. InDesign CC 2018 crashes when copying a text box

    I just downloaded ID CC 2018 and every time I copy and paste a text box, whether inside the same document or a different one, the entire program crashes.

    7 votes

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    7 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Hello All,

    We have fixed a number of crashes with InDesign’s latest Nov’17 update.
    Please download the latest InDesign version (InDesign CC 13.0.1) for the fix.

    List of crashes and other issues that have been fixed with the update can be found at the below provided link:
    https://helpx.adobe.com/indesign/release-note/indesign-cc-13-0-1.html

    If you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

  12. Indesign 2022 closes randomly

    Since the application updated to version 17, I rarely get to work. After a few seconds open, it simply closes.

    6 votes

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    4 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  13. InDesign 2021 goes into non-responding state when trying to close the application

    Version of Adobe InDesign: 16.0
    Steps to reproduce the issues: Unable to quit normally since 16.0 install
    Expected result: Quit normally
    Actual result: App hangs

    6 votes

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    3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  14. Extensions isn't working on the last Indesign versions

    Using Indesign 2019 or 2020 on the MacOS, trying to install any extension, opening the menu Window > Extensions > Selecting an extension: nothing happens.

    6 votes

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    3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
    Under Review  ·  amaarora responded

    Thanks for reporting the issue. We are reviewing it.

    -InDesign Team

  15. I can't open any file after upgrading to Catalina 15.10.1

    Yesterday I switched from Mojave to the new version of MacOS Catalina (15.10.1), and InDesign CC 2019 (updated to version 14.0.3) immediately after switching to the new operating system started to no longer open the files, either from the "Open file" both by double clicking on the file (I also tried to open the files as a copy, but InDesign also crashes in that case).
    Point out that I also tried uninstalling InDesign and erasing all preferences, but the situation is not solved.
    I kindly ask you to resolve the situation (which is not the downgrade to the old Mojave…

    6 votes

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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Fix for this issue is now available in the latest update of InDesign 2020 – that is, InDesign 15.0.2

    In the Creative Cloud Desktop application, click on the Updates section on the left. You should be able to see the Update available for InDesign. Please update your InDesign application to this version to try out the fix.

    Let us know in the comments section if you face any problem with the update process.


    Adobe InDesign Team

  16. Export PDF crashes InDesign

    Tried to export a PDF (smallest file size) with links & bookmarks active. Once I click the Export button, InDesign crashes.

    InDesign 14.0.3 running on Catalina OS.

    6 votes

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    3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  17. can't export tagged pdf

    Much time has been spent setting up accessible document in InDesign - added export tagging instructions to paragraph styles, added alt text to all images and figures, anchored images and objects to text, set up reading order using articles. The document will not export to PDF when "create tagged pdf" is selected. Program crashes every time before exporting is complete. Have tried on different computers. Applications are up to date. Have tried exporting from .indd and .idml file types.

    6 votes

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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
    FIXED  ·  Abhinav Kaushik responded

    Hello All,
    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 15.0

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 15.0
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    -InDesign Team

  18. AIGPUSniffer quit unexpectedly every time I launch Indesign CC 14.0.1

    I am using Indesign CC14.0.1 on a MAC - OS Mojave V 10.14.1
    Whenever I launch Indesign I get a crash pop up saying AIGPU Sniffer has quit unexpectedly.
    Indesign is fine to work in however I am fed up with this AIGPU issue coming up all the time and don't know if it is effecting anything else?
    I've had loads of issues with the latest CC - really not impressed Adobe! Any suggestions on how to stop this happening?

    6 votes

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    13 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
    Under Review  ·  Abhinav Kaushik responded

    Thanks for reporting the issue to us. We are currently investigating the issue.

    Adobe InDesign Team

  19. Crashing Indesign - Google Team Drive

    We are working with Google Team Drive and all Adobe programs.
    But lately we experience some trouble.

    The screenshots say that Indesign closed itself because of error.

    Hopefully someone can help us with this problem.

    6 votes

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    3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.


    Adobe InDesign Team

  20. Spanning columns crashes program

    Working with span columns with large documents creates a bug invested document. I'm working on a document now that crashes everytime I make any change to it. So much for professional program.

    6 votes

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    4 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
    FIXED  ·  Abhinav Kaushik responded

    Hello All,
    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 15.0

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 15.0
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    -InDesign Team

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