548 results found

1. glyphs

   InDesign V20.3.1. (Windows) crashes when opening (or attempting to open) the Glyphs panel. The crash is consistently reproducible and definitely impacting production. The panel opens but remains blank (nothing displayed), then a few seconds later, InDesign crashes.

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2. Auto Style not working

   For the last week or so the auto style feature hasn't been working for me. I keep getting error messages.

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3. InDesign newer than 20.3 and newer freezes on some documents from 19.X.X

   InDesign 20.3 and 20.3.1 hang and close with an error reporting dialog when opening some documents from InDesign 19.X.X. This issue does not occur in version 20.2.

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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Please send the following information to santalwa@adobe.com :

   • Reproducible Steps – What were you doing when InDesign froze?
   • Video recording of the issue
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)
   • Please provide spindump report, follow these steps:

   1. Open Activity Monitor: Go to Finder > Applications > Utilities > Activity Monitor.
   2. Select the Process: Locate the frozen or lagging application and click on it.
   3. Generate the Report: Click the gear icon in the Activity Monitor window and choose Spindump
   4. Save the Report: Click "Save" to store the spindump file on your system.

   —

   Adobe InDesign Team

4. Creating a new cross reference instance and/or changing the para style of existing X-ref hangs Indesign

   1. INDESIGN 2025 V. 20.3.1.73

   2. STEPS TO REPRODUCE THE X_REF BUG WHICH HANGS INDESIGN

      2.1 Show the Cross-References panel (choose Window > Type & Tables > Cross-References)

      2.2 Either a) double click on an exisiting Cross-reference in the Cross Reference Palette to edit it in the (modal) "Edit Cross-Reference" dialogue panel.

      2.3 OR b) Click the Create New Cross-Reference button in the panel.

      2.4 Click on the Reference Format drop down menu .

   3. EXPECTED RESULT
      Show the Cross Reference Format drop down menu, allowing user to select of one of the items in the list of current Formatting styles. This new format will then be invoked in the document layout view. (See screen shot with filename "HANG BUG when x-ref style menu is invoked.png").
      Clicking the "Ok" button confirms the choices made in this dialogue and ends the model window session (which prevents other editing of document(s) to take place during the generation of a new/edited X-ref in the text.

   4. ACTUAL RESULT
      Frequently these steps results in a hang.

   5. ADDITIONAL LEVELS OF DETAIL, TESTING & LOGICAL ANALYSIS

   Seem like clicking on the Cross Reference Format Style menu is always trigger for the Hanging, not any of the previous steps, Though this does not mean that clicking on this menu ALWAYS results in a Hang. Changes to the X-Ref format style are sometimes possible (even on a X-ref that previously hung InDesign) and the operation will in this case always succeed when "ok" button is clicked.

   In trying to determine the subtle cause of intermittent hanging during these operations, it would sometimes appear that this seems to be related to generating a text for the reference that is longer the the remaining white space on the line where the cross reference is being inserted.

   Under normal circumstances, changing a X-ref style is may cause the line of text with the new or previewed edit to X-ref to be overset (the screenshot file called "red dot for overset text.png")

   But in many cases the existing style is not causing overset text, but even clicking on the menu (rather than clicking then releasing on a new formatting Style item in the list) results in the hang. And at other times it's only after a different formatting style is selected the hang occurs.

   .6. CONCLUSIONS

   So its seems to be that the Hang bug trigger is orthogonal to the actual variations in the formatting style settings themselves, and more likely to be the code which executes the menu or the screen redraws for menu changes that is at fault. But given Adobe's woefully buggy code for InDesign and Illustrator, who rightly knows at this point after 15 years of the codebase seeming becoming repeatedly refactored with bad design choices that only make a buggy application worse with each release in terms of application stability with respect to existing Indesign features and functions (many of which have been in the app for over a decade, although possibly enhanced, reworked for the cross-platform JS based UI framework refactored or rewritten entirely).

   .7. FURTHER NOTES FOR ADOBE TO READ AND TO PLEASE TAKE SERIOUSLY

   I demonstrated this hanging behaviour during a live screen-sharing session with an Adobe support worker using their Adobe's in-house screen sharing application. I asked this person to log this as a bug. The poor technical support employee of Adobe was unable to confirm or deny if this bug is known or new to their developers and obvious no idea if a fix was in the works. He suggested opening the files in Adobe InDesign 2024. I have not attempted this at this point, if there is feature parity with the new cloud based InDesign Review system (which new feature logs seem to indicate is the case) and all the other INDD features I'm using then I'll consider doing so and report back on success or failure of this.

   I note that bugs on User Voice forums in relation to previous iterations of InDesign and it's Cross Referencing set of functions seem to litter this forum. So any linkages with these might be worth investigating.

   Might I add that i resent wasting hours of time on buggy INDESIGN applications for over a decades now and then getting so frustrated I have to spend an hour or more of my time documenting the bug as precisely as possible in the (vain) hope of the bug being fixed before the current project I'm working on is completed. I've laboured under this bug for a couple of months now for a project I dont work on every day, it's a long multi-document report using the InDesign Book to combine the Indesign files for TOC, X-refs and page numbering functions with a total number of pages which will be in the 100s.

   1. INDESIGN 2025 V. 20.3.1.73

   2. STEPS TO REPRODUCE THE X_REF BUG WHICH HANGS INDESIGN

      2.1 Show the Cross-References panel (choose Window > Type & Tables > Cross-References)

      2.2 Either a) double click on an exisiting Cross-reference in the Cross Reference Palette to edit it in the (modal) "Edit Cross-Reference" dialogue panel.

      2.3 OR b) Click the Create New Cross-Reference button in the panel.

      2.4 Click on the Reference Format drop down menu .

   3. EXPECTED RESULT
      Show the Cross Reference Format drop down menu, allowing user to select of one of the items in the list of current Formatting styles. This new… more

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5. Adobe InDesign 2024 hangs on startup. Blocking a few Adobe services works around the issue.

   I have a fresh install of Adobe InDesign 2024 19.5.3.144 on Mac OS.

   When launching InDesign 2024, it starts up, but then locks up after a few seconds with a spinning beach ball. I tried to let it sit for a long time, but it never recovers and I needed to force-quit. Resetting preferences does not help.

   I experimented a bit and found that by adding the following entries to /etc/hosts I can block a few Adobe servers which then allows InDesign 2024 to launch normally and work properly.

   127.0.0.1 p13n.adobe.io
   127.0.0.1 crs.cr.adobe.com
   127.0.0.1 lcs-cops.adobe.io

   With these entries in /etc/hosts, InDesign cannot reach these services and does not 'hang' on startup.

   I have a fresh install of Adobe InDesign 2024 19.5.3.144 on Mac OS.

   When launching InDesign 2024, it starts up, but then locks up after a few seconds with a spinning beach ball. I tried to let it sit for a long time, but it never recovers and I needed to force-quit. Resetting preferences does not help.

   I experimented a bit and found that by adding the following entries to /etc/hosts I can block a few Adobe servers which then allows InDesign 2024 to launch normally and work properly.

   127.0.0.1 p13n.adobe.io
   127.0.0.1 crs.cr.adobe.com
   127.0.0.1 lcs-cops.adobe.io

   With these entries in /etc/hosts,… more

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6. Crash of InDesign CC25 resetting the settings to default

   Hi There,
   I experienced several crashes the last days, that is one thing, but I had to make all the settings made in the Workspace, the shortcuts, the general settings again after each crash. this is so annoying.
   Well I know you can export your usersettings, but it does not work properly as it seems, the scaling of the UI does not apply as exported.
   It is frustating that such things make errors within a half year of CC25…

   System: macOS 15.4.1 (2020, M1-Chip)
   INDD: V 20.3

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7. Help > Search Crashes InDesign Every Time

   I am using InDesign 2025 on a 2023 MBP with M3 Pro chip on the latest macOS. Whenever I try to use the search function within InDesign, as soon as I click on the search bar, InDesign crashes every single time.

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8. No me permite ver la previsualizacion al crear un nuevo lienzo.

   Quiero crear un nuevo proyecto y al configurar tamaños, márgenes, etc, acepto ver la previsualización y no me la muestra.
   Además, al terminar de crear la configuración del proyecto, me quedo esperando a que aparezca el lienzo para trabajar, y nunca aparece. No entiendo que pasa.

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9. Adobe crash processor doesn't close

   Adobe Crash Processor prevents files from being moved or deleted even after InDesign or Photoshop applications are closed. User is force to manually "end process" to effect release.

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10. [ID-4261684] Hang when "How likely are you to recommend INDESIGN" dialog appears at startup

    Twice now, I have started InDesign, opened a book, opened a file from the book, and pressed command-F to open the Find dialog. The Find dialog opens, and I begin to type. Then, the "How likely are you to recommend INDESIGN" dialog appears over it, and the cursor (and my typing) goes to that dialog instead. The spinning beach-ball appears, and InDesign is unresponsive; to recover, I have to force-quit the application.
    InDesign 20.2
    macOS Sonoma 14.7.1 (23H222)
    Apple M1 Ultra

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    Under Review  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Hi,

    Thank you for reporting the issue. We have been able to reproduce the issue and it is currently under investigation. 

    —

    Adobe InDesign Team

11. Stuck on adding font, other background task get stuck in queue that never clears

    Occasionally I open a document that tries to add fronts in background, it fails then the task is added to Background Tasks and hangs indefinitely. Then if I try to export a PDF, it is added to background tasks but will not progress until the fonts are added, which they never finish loading.

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12. Text wrap - select subject - cancelling progress causes crash

    Clicking an image/object, choosing wrap around object shape and then type: Select subject will bring up the progress bar whilst it thinks about it. If you choose to cancel the progress then indesign crashes without an error code or crash dialogue.

    Have tried on 2024/2025 windows 10 and 11 and bug persists.

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13. I got error while working on my project of business plan!

    Hey there in design community, I faced an issue of glitching related when I arranged all my work for the project business plan consultant service you can check the link but when tried to post the unknown glitch occur!

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14. Serious Error when Importing Paragraph Styles

    InDesign 20.2 crashes with a "serious error" every single time I try to import paragraph styles from another document. I'm using macOS 14.6.1. No problems when using the previous version of InDesign. Boy, you guys really messed this one up.

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15. InDesign 2025 Crashing Constantly

    Indesign 2025 has been crashing consistently since I updated it. The main trigger seems to be when you Option-drag any element. Text, image, shape. It immediately crashes. Any designer knows option-drag is a standard move for design work. This is very problematic. I have restarted, reinstalled, updated OS but still the same thing happens. Sometimes it now crashes when you PDF anything. Update has some serious glitches. Needs fixing asap.

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

16. [ID-4260604] InDesign with Typeface app is going in Protective Shutdown on document close

    Customer Scenario1

    Brand new Indesign 20.2: open any document, change nothing in it and close it. Indesign gives a warning and then crashes.
    MacOS 15.3.1 (24D70), Macstudio M2, I have reset all personal prefs, I am using Typeface app. This didn't happen with 20.1

    Customer Scenario2

    Doing a data merging of a .CSV file.

    Result

    InDesign is going in Protective Shutdown for few scenarios

    Workaround

    • Deactivate the Typeface app and continue to work with InDesign v20.2.0.36
    • Rolling back to InDesign 20.1.0.71 to continue to work with the Typeface app

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    26 votes

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    Closed: Fixed  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    The fix of the issue is now available in the latest InDesign 2025(v20.3.0.060). We recommend you upgrade to the latest version for the fix.

    If you are unable to see the update, go to the Creative Cloud application click on the context menu on the top right, and click on Check for App Updates.

    —

    Adobe InDesign Team

17. drag and drop + option key (for objects and pages) crashes ID

    since the update 20.1, drag and drop + option key crashes InDesign. sometimes, while duplicating a box. sometimes, trygin to duplicate a page (as seen in the attachment).

    version: 20.1

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

18. InDesign crashes while trying to Print via File > Print Booklet

    Indesign Beta 20.1
    MS Surface Pro 11 64-bit operating system, ARM-based processor
    Windows 11 Enterprise

    File > Print Booklet
    INDESIGN CRASHES

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Many internal as well as external factors can cause the InDesign application to crash/freeze/hang. A few workarounds are listed at Fix crash issues with InDesign.

    Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

19. object anchored in text frame disappears after editing the original text file

    object anchored in text frame disappears after editing the original text file

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many bug fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when the issue occurred?
    • Video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

20. Shift option drag crashes InDesign

    I have used Shift Option Drag for a million years. Roughly a month ago it started crashing InDesign. I removed Plug-Ins, I uninstalled and reinstalled InDesign. I ran maleware, all good. App was up to date. How does that happen out of nowhere???????

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team