Adobe InDesign: Bugs
When filing a new bug, please provide:
- Version of Adobe InDesign, InCopy or InDesign Server
- Steps to reproduce the issues
- Expected result
- Actual result
- Test file, screenshot, video or GIF capturing the issue (optional)
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Script | Selection on merged row makes indesign crash
Hi everyone,
I'm facing a new problem with a script I was working on, it is supposed to read every cells I selected and let me apply a cell and paragraph style. It works fine unless my first selection is a merge row and the second one a row without any merge.
so selecting this two rows with this code makes indesign crash (see: rows.png):
try {
var mySelection = app.selection[0];
alert(app.selection[0].contents)
} catch (e) {
alert("error\n" + e.number + ": " + e.message)
}Thanks for your help,
Nicolashere's an example of my selection that crashes (error.png)
5 votes -
Crash when "fitting frame to content" on an inline-anchored textframe (inline or above line)
Hi,
Last week i noticed that InDesign crashes when I fit the textframe to its contents, when that textframe is anchored as "text" inside another textframe (anchor-option: incline or above line) when it is not separated by paragraph breaks or whitespaces.I have a file that has one textframe for the main column. In it I placed several smaller textframes with more than one column as textelements.
I didn't separate them by a space or linebreak. When fitting one of the smaller frames to its content by double clicking the lower reference point in the middle to get rid of…5 votesThank you for reporting this issue.
We’re reviewing this shortly.—
Adobe InDesign team -
Indesign crashes when i copy or cut (shortcut and menu). 'reopen' crashes immediately too.
Indesign crashes when i copy or cut (shortcut and menu). 'reopen' crashes immediately too.
5 votesTo identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2021(v16.0.0.77) as it is more robust and contains a lot of bug fixes.
We seek your support in our continual effort to improve InDesign.
—
Adobe InDesign Team -
InDesign freezes while Adding New/Editing Cross-References
- InDesign 13.1 x64 2a. Select the text, go to Insert Cross References either via Type > Hyperlinks & Cross References or via the Cross References Panel. 2b. Select text that already has a cross reference, go to Cross-Reference Options either via Type > Hyperlinks and Cross References of the Cross References panel.
- The New Cross-Reference or Edit Cross-Reference dialog box should open and function.
- InDesign freezes and has to be force quit. I've waited as long as 20 minutes for the system to function properly before having to force it to quit.
5 votesWe have released InDesign 2021(v16.0.0.77) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.
One of the customers has confirmed that the issue is fixed in the latest version.
If you still face this issue even after updating, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign froze?
• Video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)—
Adobe InDesign Team -
InDesign crashes on launch in "PlugPlugOwl.dll"
InDesign 2019 doesn't open after the first loading box on startup. I downloaded 2018, 2017 and 2015. 2015 is the only one that works at the moment but the others have the same issue.
My computers processor is Intel Pentium 1.5 GHz
I've attached the crash report.5 votesEdit: This thread addresses the specific case of crash on launch due to issues with PlugPlugOwl.dll.
If you are facing crash on launch please reach out to us on sharewithid@adobe.com
Closing this thread.The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.If you face any problems with the new update, do let us know in the comments.
https://helpx.adobe.com/indesign/kb/fixed-issues.html -
adobe freezing and getting beach ball spin constantly
Everytime I upload, save, place etc I get beach ball after beach ball...
It's not my computer...I have the 10k Imac Pro...
It mainly started when I installed OS Mojave. Adress this asap please as it is affecting work flow.
5 votesTo identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.
—
Adobe InDesign Team -
Crashes when Placing Docs from Microsoft Word
Since updating to CC2019 I am having constant crashes when placing from Microsoft Word.
The same documents were not an issue last week when using CC2018, both the same InDesign doc and word doc worked perfectly together.
Any suggestions as to how I can fix this critical issue - I'm on a business critical deadline, failing to meet it quite literally means the closure of our business.5 votesHello All,
Thank you for your patience all this while.
This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
Do let us know in the comments, if you face any problem with the new update.List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html
Regards,
InDesign Team -
InDesign Crashes when Scrolling the document
My file continually crashes whenever I attempt to scroll down on the document.
5 votesWe’ve fixed the issue with InDesign’s latest Mar’18 update.
Please download the latest InDesign version (InDesign CC 13.1) for the fix.List of crashes and other issues that have been fixed with the update can be found at the below provided link:
https://helpx.adobe.com/indesign/release-note/indesign-cc-march-2018-13-1-release-notes.htmlIf you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.
Thanks,
InDesign Team -
Anchored text box in a table cell with text threads crashes when cutting
As the title says. It sounds similar to past bugs.
First, create a text box and add a table.
Create a separate, new text box and add a single character in it.
Anchor the text box to any cell in the table.
Enable "Show Text Threads" from the View > Extras menu.
Selecting and attempting to cut the table will lead to a long hang and crash.This is on the latest version of InDesign at the moment, 17.0. I am on Windows 10 20H2 19042.1288. I can verify this occurring on two separate systems.
I've included a video walking…4 votesHi,
We have been able to reproduce the issue and it is currently under investigation.—
Adobe InDesign Team -
Indesign 2022 closes randomly
Since the application updated to version 17, I rarely get to work. After a few seconds open, it simply closes.
4 votes -
Adobe InDesign Server 2021 has stopped working
With some documents to be (automatically) processed by Indesign Server, InDesign Server stops working - and we get the Windows message "Adobe InDesign Server 2021 has stopped working. A problem caused the program to stop working correctly. Please close the program".
As after a while our automatic system is picking up the same (possibly questionable) document again, we end up with a system where all InDesign Server instances are hanging, and no further processing happens (until a human being goes to the server and clicks the messages away).
The issue here is not that the possibly questionable document cannot be…
4 votes -
Indesign 2021, 2020, CC 2019 crashes on Mac, both on Catalina and on BigSur.
Hello,
I keep having issues with Indesign (2019 and 2021 version, respectively on Mac Catalina and Mac BigSur) that continuously closes and will not reopen all files. I have reset the preferences of indesign through the commands listed on the help center and I have also cleared the caches in the recovery folder of Indesign.I have been in contact yesterday with the live support (where the operator had the control over my computer) in the chat, but also the operator could not fix this issue. This problem however does not occur on a windows computer. This is quite an urgent…4 votes -
The character sequence -xx'-x crashes InDesign 2021 (v 16.0) on Mac
The sequence of letters -xx'-x crashes InDesign 2021 (v 16.0) as soon as you write this sequence yourself, copy or mark a letter from it (e.g. to change the text size) or do a search for this string, in a normal text field.
To reproduce the issue, simply write -xx'-x into a text field in InDesign 2021 or copy it into the text field. The X'x can be replaced here by other normal letters, upper and lower case doesn't seem to matter. The crash seems not to happen if the last X is a special character like ";" or "!…
4 votesThe fix for this issue is available in the latest InDesign release 16.2.1
Please update to this latest version to get the fix.—
Adobe InDesign team -
InDesign 2021 crashes when opening some panels
For example, I select some text and click to open the Hyperlinks panel. ID crashes straight away.
Or I select an anchored object, right click to select Anchored Object > Options. The panel comes up with 'Inline' selected and then I click on 'Above Line'. It crashes straight away.
I've had a similar problem working in tables, when I right click to delete a row, it crashes immediately.
I've had to go back to 2020 to be able to work on some of my documents.
4 votesPlease submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )
Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Video recording of the crash?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)—
Adobe InDesign Team -
InDesign 2020: crashing, undo doesn't work, missing fonts, text wrap is broken, so many bugs
The Undo bug is back. I tried to undo some text (in a table) and it reverted the document back to the previous save and then crashed.
On re-opening, ID complains that it can't find my installed fonts that I used in the document. They show up in the document, it just complains that they are not there. These are fonts that I bought and installed, so I know they are available.
I have also been having problems with text wrap not working half the time. I set a box (I've tried both image and text boxes) to text wrap…
4 votesAs per the customer, the issue got resolved by uninstall and re installation of InDesign 2020.
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InDesign crashes when changing paragraph style
Every time I change the paragraph style on my document, indesign crashes.
4 votesWe have released InDesign 2021(v16.0.0.77) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.
If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )
Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Video recording of the crash?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)—
Adobe InDesign Team -
14.0.3 Crashes and wipes all preferences (17th October 2019)
On closing a document on a mac (using the red dot) inDesign suddenly crashes. When I re-open it, all my preferences have been reset to default - including the animated tool tips returning.
4 votesWe have released InDesign 2021(v16.0.0.77) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.
If you still face this issue even after updating, please send the following information to santalwa@adobe.com:
• Quit InDesign and create a backup of Preference and cache. Relaunch InDesign to observe if the preferences have been reset.
• Next time when you encounter a crash, create a backup of Preference and cache prior to InDesign launch. If the issue is encountered, send the back up of preference and cache to the above mail ID—
Adobe InDesign Team -
Extendscript hangs CC2019 (14.0.2) on macOS
Code below works fine on Windows and CC 2018 on Mac. But CC 2019 Mac it hangs the app once clicking the OK button in window 2. I've tried three different Macs including Mojave and High Sierra. All the same result. Pretty sure it's not just me. This bug has broken a number of my scripts that present a secondary window for saving settings.
var w1 = new Window("dialog", "Window 1");
var btnOpenWindow2 = w1.add("button", undefined, "Open Window 2");
var btnOk1 = w1.add("button", undefined, "OK");
btnOpenWindow2.onClick = function () {
openWindow2();
};
btnOk1 = function () {
w1.close();
};
w1.show();…
4 votesHi,
Thanks for reporting the issue, we are reviewing it-InDesign Team
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indesign 2019 crashing upon being opened
as soon as i open indesign 2019, it freezes before i can do anything. i have to force quit, but it it doesn't fix it. it still happens every time. i've resorted back to using indesign 2018.
4 votesTo identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.—
Adobe InDesign Team -
InDesign crashes while closing the application
Nine times out of ten, Mac generates a crash report when closing InDesign CC 2019. InDesign closes fine, but Mac believes it crashed.
Mac Mojave 10.14
4 votesThanks for reporting the issue to us. We are currently investigating the issue.
Adobe InDesign Team
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