494 results found

1. AIGPUSniffer quit unexpectedly every time I launch Indesign CC 14.0.1

   I am using Indesign CC14.0.1 on a MAC - OS Mojave V 10.14.1
   Whenever I launch Indesign I get a crash pop up saying AIGPU Sniffer has quit unexpectedly.
   Indesign is fine to work in however I am fed up with this AIGPU issue coming up all the time and don't know if it is effecting anything else?
   I've had loads of issues with the latest CC - really not impressed Adobe! Any suggestions on how to stop this happening?

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   Under Review  ·  Abhinav Kaushik responded

   Thanks for reporting the issue to us. We are currently investigating the issue.

   Adobe InDesign Team

2. Spanning columns crashes program

   Working with span columns with large documents creates a bug invested document. I'm working on a document now that crashes everytime I make any change to it. So much for professional program.

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   FIXED  ·  Abhinav Kaushik responded

   Hello All,
   Thank you for reporting the issue to us.
   We have fixed the issue in the latest version of InDesign, Id 15.0

   Please upgrade your InDesign application to the latest version to try out the fix.

   If you face any problems with the new update, do let us know in the comments.

   You may also follow the below given link for the list of all fixed issues in Id 15.0
   https://helpx.adobe.com/indesign/kb/fixed-issues.html

   -InDesign Team

3. Anchored text box in a table cell with text threads crashes when cutting

   As the title says. It sounds similar to past bugs.

   First, create a text box and add a table.
   Create a separate, new text box and add a single character in it.
   Anchor the text box to any cell in the table.
   Enable "Show Text Threads" from the View > Extras menu.
   Selecting and attempting to cut the table will lead to a long hang and crash.

   This is on the latest version of InDesign at the moment, 17.0. I am on Windows 10 20H2 19042.1288. I can verify this occurring on two separate systems.
   I've included a video walking through the steps to reproduce the crash.

   As the title says. It sounds similar to past bugs.

   First, create a text box and add a table.
   Create a separate, new text box and add a single character in it.
   Anchor the text box to any cell in the table.
   Enable "Show Text Threads" from the View > Extras menu.
   Selecting and attempting to cut the table will lead to a long hang and crash.

   This is on the latest version of InDesign at the moment, 17.0. I am on Windows 10 20H2 19042.1288. I can verify this occurring on two separate systems.
   I've included a video walking… more

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   Under Review  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Hi,
   We have been able to reproduce the issue and it is currently under investigation.

   —
   Adobe InDesign Team

4. Indesign 2021, there were never more crashes. Please quickly update with bug fix! Thanks!!!

   Indesign 2021, there were never more crashes. Please quickly update with bug fix! Thanks!!!

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5. Script | Selection on merged row makes indesign crash

   Hi everyone,

   I'm facing a new problem with a script I was working on, it is supposed to read every cells I selected and let me apply a cell and paragraph style. It works fine unless my first selection is a merge row and the second one a row without any merge.

   so selecting this two rows with this code makes indesign crash (see: rows.png):

   try {
   var mySelection = app.selection[0];
   alert(app.selection[0].contents)
   } catch (e) {
   alert("error\n" + e.number + ": " + e.message)
   }

   Thanks for your help,
   Nicolas

   here's an example of my selection that crashes (error.png)

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6. Crash when "fitting frame to content" on an inline-anchored textframe (inline or above line)

   Hi,
   Last week i noticed that InDesign crashes when I fit the textframe to its contents, when that textframe is anchored as "text" inside another textframe (anchor-option: incline or above line) when it is not separated by paragraph breaks or whitespaces.

   I have a file that has one textframe for the main column. In it I placed several smaller textframes with more than one column as textelements.
   I didn't separate them by a space or linebreak. When fitting one of the smaller frames to its content by double clicking the lower reference point in the middle to get rid of whitespace inbetween the smaller frames, indesign crashes immediatly.

   When adding linebreaks inbetween the anchored textframes inside the main one, the "fitting frame to content"-action works fine.

   Attached is a video of the problem.
   If you have any questions feel free to ask.

   Please fix the problem.
   My company is using this textframe-in-textframe solution as templates to automatically populate the frames with text using a script. When executing that script Indesign crashed and we had to go look for the issue. Fixed the templates by adding linebreaks.

   I added my bugreport on another Bug that seemed similar but after reviewing it it seems like it's a separate bug: https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/39398323-anchored-textframe-with-auto-sizing-auto-adjusting
   Maybe it's still helpful...

   Hi,
   Last week i noticed that InDesign crashes when I fit the textframe to its contents, when that textframe is anchored as "text" inside another textframe (anchor-option: incline or above line) when it is not separated by paragraph breaks or whitespaces.

   I have a file that has one textframe for the main column. In it I placed several smaller textframes with more than one column as textelements.
   I didn't separate them by a space or linebreak. When fitting one of the smaller frames to its content by double clicking the lower reference point in the middle to get rid of… more

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   Under Review  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Thank you for reporting this issue.
   We’re reviewing this shortly.

   —
   Adobe InDesign team

7. InDesign crashes when changing paragraph style

   Every time I change the paragraph style on my document, indesign crashes.

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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   We have released InDesign 2021(v16.0.0.77) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

   If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

   Also, please send the following information to santalwa@adobe.com :
   • Reproducible Steps – What were you doing when InDesign crashed?
   • Video recording of the crash?
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

   —
   Adobe InDesign Team

8. InDesign freezes while Adding New/Editing Cross-References

   1. InDesign 13.1 x64 2a. Select the text, go to Insert Cross References either via Type > Hyperlinks & Cross References or via the Cross References Panel. 2b. Select text that already has a cross reference, go to Cross-Reference Options either via Type > Hyperlinks and Cross References of the Cross References panel.
   2. The New Cross-Reference or Edit Cross-Reference dialog box should open and function.
   3. InDesign freezes and has to be force quit. I've waited as long as 20 minutes for the system to function properly before having to force it to quit.

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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   We have released InDesign 2021(v16.0.0.77) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

   One of the customers has confirmed that the issue is fixed in the latest version.

   If you still face this issue even after updating, please send the following information to santalwa@adobe.com :
   • Reproducible Steps – What were you doing when InDesign froze?
   • Video recording of the issue?
   • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

   —
   Adobe InDesign Team

9. InDesign crashes on launch in "PlugPlugOwl.dll"

   InDesign 2019 doesn't open after the first loading box on startup. I downloaded 2018, 2017 and 2015. 2015 is the only one that works at the moment but the others have the same issue.
   My computers processor is Intel Pentium 1.5 GHz
   I've attached the crash report.

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   Closed: Fixed  ·  Abhinav Kaushik responded

   Edit: This thread addresses the specific case of crash on launch due to issues with PlugPlugOwl.dll.
   If you are facing crash on launch please reach out to us on sharewithid@adobe.com
   Closing this thread.

   The fix for this issue is now available in the latest update 14.0.2 of InDesign 2019.
   If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
   Once the update button is shown against InDesign, click on the button to update to Id 14.0.2.

   If you face any problems with the new update, do let us know in the comments.
   https://helpx.adobe.com/indesign/kb/fixed-issues.html

10. adobe freezing and getting beach ball spin constantly

    Everytime I upload, save, place etc I get beach ball after beach ball...

    It's not my computer...I have the 10k Imac Pro...

    It mainly started when I installed OS Mojave. Adress this asap please as it is affecting work flow.

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

11. Crashes when Placing Docs from Microsoft Word

    Since updating to CC2019 I am having constant crashes when placing from Microsoft Word.
    The same documents were not an issue last week when using CC2018, both the same InDesign doc and word doc worked perfectly together.
    Any suggestions as to how I can fix this critical issue - I'm on a business critical deadline, failing to meet it quite literally means the closure of our business.

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    FIXED  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your patience all this while.
    This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

    Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
    Do let us know in the comments, if you face any problem with the new update.

    List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

    Regards,
    InDesign Team

12. InDesign crashes on Hyperlink panel open

    Latest version of InDesign 2018.

    Process video:
    https://cl.ly/0y1V3z190L0O

    I'm trying to add hyperlink to a text but it leads to a program crash. This happens only for 3 close lines of text in a one single file. The file has been sent to mr. Sushil's email.

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    Under Review  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Hi,
    We have been able to reproduce the issue and it is currently under investigation.

    Regards
    InDesign Team

13. Can not paste text in inDesign

    I am running InDesign CC 13.1 on osMac High Sierra, and am unable to COPY text from any web browser (Chrome, Safari, Firefox) and PASTE it into inDesign. It crashes every time. I AM able to paste the text into a Pages document and THEN copy/paste into inDesign — but all character information is gone (formatting, alignment, spacing, etc.)

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

14. InDesign crashing when exporting book to pdf

    Hi there. I just got updated InDesign through CC and am in the process of updating old files/documents created in CS5.5. Several of them are InDesign books including 6-10 separate documents (there are a couple books which share similar documents). I'm able to export the individual documents as a pdf just fine, but when I try to export the book it crashes. I've tried recreating the book with the same documents, but no luck. Other ideas?

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

15. Delete page crashes InDesign and closes

    I am using 2017.1 Release 12.1.0.56
    When I click to delete a page from my document, ID crashes. It is only happening on one particular file. I tried creating a duplicate copy, adding additional pages and deleting multiple pages and still is crashes.

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

16. InDesign Crashes when Scrolling the document

    My file continually crashes whenever I attempt to scroll down on the document.

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    Closed: Fixed  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We’ve fixed the issue with InDesign’s latest Mar’18 update.
    Please download the latest InDesign version (InDesign CC 13.1) for the fix.

    List of crashes and other issues that have been fixed with the update can be found at the below provided link:
    https://helpx.adobe.com/indesign/release-note/indesign-cc-march-2018-13-1-release-notes.html

    If you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

    Thanks,
    InDesign Team

17. Crashes on launch, menus not working, can't switch between apps

    I just updated to 2022 17.1 in the hope that crashes would cease, but not so.

    1. Version 2022 17.1
    2. OS Mac 12.1
    3. a. Crashes/freezes on launch OR displays spinning beach ball for long periods when in use.

    b. Clicking on menus does nothing -- no dropdown. Clicking precisely and holding down the mouse button does reveal menu, but menu disappears when mouse button is released, but this is lso inconsistent

    c. When Command-Tab-ing between open apps on the MacBook, InDesign disappears. You can only return to InDesign by clicking on an open window, but you cannot switch back to InDesign using Command-Tab.

    I just updated to 2022 17.1 in the hope that crashes would cease, but not so.

    1. Version 2022 17.1
    2. OS Mac 12.1
    3. a. Crashes/freezes on launch OR displays spinning beach ball for long periods when in use.

    b. Clicking on menus does nothing -- no dropdown. Clicking precisely and holding down the mouse button does reveal menu, but menu disappears when mouse button is released, but this is lso inconsistent

    c. When Command-Tab-ing between open apps on the MacBook, InDesign disappears. You can only return to InDesign by clicking on an open window, but you cannot switch back to InDesign… more

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18. Adobe InDesign Server 2021 has stopped working

    With some documents to be (automatically) processed by Indesign Server, InDesign Server stops working - and we get the Windows message "Adobe InDesign Server 2021 has stopped working. A problem caused the program to stop working correctly. Please close the program".

    As after a while our automatic system is picking up the same (possibly questionable) document again, we end up with a system where all InDesign Server instances are hanging, and no further processing happens (until a human being goes to the server and clicks the messages away).

    The issue here is not that the possibly questionable document cannot be processed properly - the issue is that a server process is showing a dialog, as opposed to just aborting execution or even crashing fully (which we could then handle programmatically).

    Long story short: why is InDesign Server, launched from the command line, ever showing a dialog?

    With some documents to be (automatically) processed by Indesign Server, InDesign Server stops working - and we get the Windows message "Adobe InDesign Server 2021 has stopped working. A problem caused the program to stop working correctly. Please close the program".

    As after a while our automatic system is picking up the same (possibly questionable) document again, we end up with a system where all InDesign Server instances are hanging, and no further processing happens (until a human being goes to the server and clicks the messages away).

    The issue here is not that the possibly questionable document cannot be… more

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19. voice dictation

    Macos Big sur 11.1: when using voice dictation in combination with Indesign, in a new simple document, nothing else open in ID: when starting voice dictation , text cursor blinking and already inputting text, after a few words ID crashes. Tried it 3 times, ID crashes each time.

    4 votes

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    2 comments  ·  Crash  ·  Delete…  ·  Admin →
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20. Indesign 2021, 2020, CC 2019 crashes on Mac, both on Catalina and on BigSur.

    Hello,
    I keep having issues with Indesign (2019 and 2021 version, respectively on Mac Catalina and Mac BigSur) that continuously closes and will not reopen all files. I have reset the preferences of indesign through the commands listed on the help center and I have also cleared the caches in the recovery folder of Indesign.I have been in contact yesterday with the live support (where the operator had the control over my computer) in the chat, but also the operator could not fix this issue. This problem however does not occur on a windows computer. This is quite an urgent problem, as I have my entire thesis on this particular file, and I'm due to graduate in a month's time.

    Hello,
    I keep having issues with Indesign (2019 and 2021 version, respectively on Mac Catalina and Mac BigSur) that continuously closes and will not reopen all files. I have reset the preferences of indesign through the commands listed on the help center and I have also cleared the caches in the recovery folder of Indesign.I have been in contact yesterday with the live support (where the operator had the control over my computer) in the chat, but also the operator could not fix this issue. This problem however does not occur on a windows computer. This is quite an urgent… more

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    5 comments  ·  Crash  ·  Delete…  ·  Admin →
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