Adobe InDesign: Bugs
When filing a new bug, please provide:
- Version of Adobe InDesign, InCopy or InDesign Server
- Steps to reproduce the issues
- Expected result
- Actual result
- Test file, screenshot, video or GIF capturing the issue (optional)
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InCopy Assignments Updates Crash InDesign
I have an InDesign book file housing several InDesign files that are news page documents with InCopy assignments. When I open the .indd files from the .indb file and a story has been updated (update links dialogue) when I click on "update links" InDesign crashes. I've clicked "don't update links" and it doesn't crash. However, when I go to the page that needs updating and I click update in the assignments panel, InDesign crashes.
This all happened before and after I reset my InDesign preferences.3 votesHi,
As confirmed by the user, The issue is resolved with the latest InDesign CC 2018(13.1.0.76).Regards
InDesign Team -
InDesign crashes when mounting/updating another InDesign document with overset text
InDesign Version: Adobe InDesign CC 13.0.1
Operating System: macOS High Sierra version 10.13.2
Computer: MacBook Pro (Retina, 15-inch, Mid 2015)Steps to reproduce the issue:
1. Create a new document in InDesign with at least 3 pages.
2. Make a textbox on one of the pages (e.g. page 1) and fill it with some text.
3. Resize the textbox so that some text overset and preflight shows 1 error - overflowing text.
4. Save and close the document
5. Create a new InDesign document
6. Place the InDesign file with the overflowing textbox in the new InDesign document (NOTE: You…3 votesHello All,
Thank you for your support. The issue is now fixed in the latest update of InDesign.
Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.
Let us know if the issue is resolved for you in InDesign 14.0.
Thanks,
Abhinav Kaushik
InDesign Team -
Cannot open file due to deleting hyperlinks in Indesign CC 2018
I was deleting the list of hyperlinks in my file and it crashed. So I kept saving the file after every hyperlink I had deleted so that I can find out which one was the root problem, but now I cannot even open the file as it just crashes immediately it opens. At this moment in time I have to do the whole job again.
3 votesWe have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
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Indesign crashing on startup 2017 / 2018 (cloud) - Please Help!!
InDesign crashes the computer on startup. Not just the program, but restarts the PC. Sometimes it crashes with blue screen sometimes with plain and simple restart without any messages. Program does not even open.
I'm running Intel I7 8720X, Nvidia 1080 TI, 11 GB, 32 GB ram DDR4, 512 SSD + 3 TB Storage, Windows 10 Home - all updates.
I'm not sure what is going on. I tried to reinstall it, several times, after I uninstall removing preferences / settings, formatted the drives to kill any existing settings, still same issues. Photoshop, Illustrator and Adobe Acrobat work fine, not…
3 votesWe have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
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Editing font in table and it crashes
Selecting multiple cells and changing font, Indesign keeps crashing
3 votesWe have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
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InDesign 2018 still crashing when updating in links panel after 13.0.1 update
InDesign 2018 still crashing when updating in links panel after 13.0.1 update. Running Mac OS High Sierra. It's one thing after another since updating to 2018.
3 votesOn being contacted via email, the user confirmed that the issue is no longer reproducible.
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3 votes
We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
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Trying to copy any item or group of items crashes InDesign
Attempting to copy any item or group of items to the pasteboard in InDesign crashes the application.
3 votesHi,
A fix for some issues have been made available at https://helpx.adobe.com/indesign/kb/crash-fixes-october-2017-release.html
Can you try the same and let us know if it fixes your crash too?-Aman
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Resize text box crashes InDesign
Resizing a text box crashes InDesign CC 2018.
I need a text box to be larger to (accommodate more text) and every method I've tried to enlarge it crashes InDesign.
- Drag corner (any corner); crash.
- Manually input larger width or height; crash.
- Change text box properties to auto-size based on amount of text...add text; crash.I NEED to add text to this file TODAY.
3 votesWe have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
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2018 crashes
I am able to get to the point of "do you want to start automatic recovery..i'll hit yes and no...crashes right after that
3 votesWe have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
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Crashing
Updated to High Sierra and Indesign 2017 is crashes on start up of large files?
3 votesAs confirmed by the user, the issue is resolved after deleting all fonts with warnings.
Thanks,
InDesign Team -
InDesign 2017 file on file server with High Sierra
We have Panzura file servers here and anytime we try to open an InDesign file with CC 2017 it completely crashes any mac that tries to open it, immediate kernel panic with both InDesign and Finder being the cause. So we tried to copy the files to the desktop and open them from there, no dice.
How on earth did Adobe not catch this bug? You guys had 3 months access at least to the dev prereleases like the rest of the software vendors, this is pretty unacceptable.
3 votesWe have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
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Cell Style override crash
Crashes when applying and overriding a cell style to a table that has previous overrides. Tried it multiple times on multiple files, all with the same crash result.
3 votesWe have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
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Spanning columns crashes program
Working with span columns with large documents creates a bug invested document. I'm working on a document now that crashes everytime I make any change to it. So much for professional program.
3 votesThanks for reporting the issue to us. We are currently investigating the issue.
Adobe InDesign Team
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Data Merge causes crash/lock-up when displaying panels on second screen
When displaying my panels on a second monitor using InDesign and then trying to begin a data merge the application crashes and becomes unresponsive.
If I change the layout of the panels to one screen (the default layout) it works fine.
I've uninstalled InDesign and reinstalled, also deleting my preferences folders/files.
I can select the data source and insert one field, but then clicking on anything else after the first field has been inserted causes the application to stop responding.
I've attached a screenshot of the panels on the second screen for your reference - there are no panels on…
3 votesWe have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
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Indesign CC 2014 build 10.2.0.69 crashes when closing Mac OSX 10.14.5 Mojave
Every single time app is closed Indesign CC 2014 build 10.2.0.69 crashes.
2 votes -
Indesign wont open on double click
Whenever i open indesign via double click ont he file the system fails to open, and i get a crash report) the only way is to open indesign program then drag the indesign file into that window for it to open
2 votesWe have released an update for InDesign 2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), we recommend that you update to this latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to sharewithID@adobe.com :
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, could you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? (Please take a backup of the same before trashing them).—
Adobe InDesign team -
Shortkeys causing program to freeze
Hi, I'm using the latest Indesign CC on my windows 10 laptop
Indesign keeping freezing and doesn't recover when i use any shortcut keys.
E.g ctrl E to export a PDF will crash the program, so i need to go the long way of file - export etc2 votesWe have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)Also, please send the following information to santalwa@adobe.com :
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?Adobe InDesign team
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CC Libraries panel crashes on right-click
Whenever right-clicking on any item in the CC Libraries panel, the panel crashes. Rebooting computer, restarting InDesign, and resetting preferences did not fix the issue.
2 votesWe have released an update for InDesign 2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), we recommend you to update to this version.
If you still face this issue even after updating, please submit the crash report to us.
—
Adobe InDesign team -
crash
For several days we've had crashes while Indesign CC 2019 (14.0.01) being idle. Might be because links (*.psp and/or *.indd) are breaking due to network issues, but should not crash even so, just say links are broken. This has resulted in several files corrupted and cannot be restored even if those documents themselves are not affected by the broken links. The Indesign temp-files also seem to become corrupt (often showing 0 byte size).
I've sent several crash reports and heard nothing.
2 votesPlease submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to santalwa@adobe.com :
• Error snapshot or video recording of the issue.
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
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