InDesign Corrupt files
InDesign users all have to deal with corrupt files sometime during their career using this program. Usually meaning lost time and, more importantly, money. It would be nice if there was a way to have InDesign or another program scan and fix corrupt files (Adobe FirstAid). Dumping this corrupt file into this program would scan the file, find the cause of the error, and isolate it--almost like a virus scanner. Even if this means a page is lost or margins are messed up. It would be nice to at least get some work saved. For example, I throw in a file that keeps causing InDesign to crash. It scans the file. It finds that their is some markup code in a text box on page 23 out of 122 that is throwing an error. This text box is removed, maybe even a red box is put in its place so I know what has been taken out.
With the release of InDesign 2020(15.0.1), we have enhanced our recovery workflow which fixes multiple scenarios of document corruption.
If your file is still not getting repaired in InDesign CC2020, can you please share the document with Grp-idfile@adobe.com.
Thanks,
Adobe InDesign team"
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Diego Ciria Hernández commented
Indesign 2022 v. 17.4 x64
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Diego Ciria Hernández commented
Corrupt pages of a document
Goodnight,
I have spent several months trying to solve a problem that I have only in 4 pages (pp. 226-229) of a 400-page doctoral thesis.
The problem is that these 4 pages are not printed, nor can they be exported to pdf, nor can I touch anything within the pages themselves, as if these pages were corrupted.
When you search for those 4 pages, the text is not visible, EVEN THOUGH IT EXISTS. If you click inside the frame, if you can write.
I have tried absolutely everything: I have updated to the latest version (17.4 x64). I have saved in other versions (which change many presentation formats for me). I have tried to delete those pages, but nothing works.
As soon as anything is altered, like changing the dimension of a text frame, I get a fatal crash and I have to close the program.I don't know what to do with these pages, I'm desperate.
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Pamela commented
This has been happening to me as well. We have the latest version of InDesign (17.1) and we are running Catalina 10.15.7. I send the report when prompted, but this does not fix the issue. I get an error that the file is damaged and cannot be saved. Then it "recovers" the file and I can access it again. However this is every time I go to save it.
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Bogdan Trach commented
As of yesterday I can no longer open half of my indesign files. I get the following message: Cannot open "document.indd". The file "document.indd" is incompatible with Adobe InDesign (Error code: 14).
Sometimes I get a prompt telling me the file is damaged and Adobe can run it temporarily through its servers to repair it, but it doesn't work. I have the same issue when attempting to open Adobe Illustrator files.
I've never had this type of issue and nothing changed in the past few days that would warrant this to arise. I always run the most up-to-date version of Adobe InDesign 17.0.1 on Windows 11 Pro (21H2). The files have always been stored on Google Drive 54.0.3.0 in file streaming mode.
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Maik commented
How can you not have backups? You didn't mention what OS you use, but even Windows 10 has an implemented feature that would regularly save versions of files (usually daily) so you restore on their original storage location, if there is no better solution. Macs have time machine.
The recovery feature of ID is not a guarantee. -
paje commented
I hope someone can help me with my problem, its very urgent regarding a file containing two weeks of work:
My indesign crashed with a file open that i havn't saved for a while, but which i thought ha been autosaved, I have tried this a lot of times before and thought i could just selected reopen of the program and it would start the recovery of the file. In the meantime i moved the original file from the desktop to my documents folder and when indesign reopened it had the message:
[File name] could not be found. Do you want to postpone its recovery?
Click yes to recover this document later.
Click no to delete recovery data for this document.
Click cancel to postpone all document recovery until laterI have tried to move the file back to the desktop and open indesign once again, but i get the same message.
In my library recoverydata map i cant find any recovery/back up files at all, are all of these just deleted beacuse of the move?..Can it really be, that since i moved the file, all recovery options are deleted? and why then does the message say that i can postponed the recovery? If there is no way for me to fix it and then restart the recovery, then why the postpone option?
Hope some of you guys have tried this and have a solution..
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misfitdesigner commented
Over the weekend, I was working on a newsletter in InDesign. I had been saving regularly and backing up to Google Drive automatically. As I was wrapping up for the day, InDesign suddenly gave me a fatal error and shut down. When I restarted, I was informed that my document was unrecoverable and the file was damaged. I followed every piece of instruction on Adobe's troubleshooting and I was never able to recover the work I had done that entire day. Even on Google, the last usable file larger than 0 bytes was from the day before.
This was what I found in the file report:
CJKLayout.InDesignPlugin 0x5101 14 0 Load FailedI finally realized it was taking me more time to troubleshoot and wound up uninstalling and reinstalling InDesign and recreated the portion of the file that I lost. So frustrating! Has anyone else experienced this recently? Solution?
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Meenu Madhok commented
I can not open old indesign files. Actually lot of files.
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Meenu Madhok commented
I can not open this file. Actually lot of files.
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Meenu Madhok commented
I can not open this file. Actually lot of files.
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Meenu Madhok commented
I can not open this file. Actually lot of files.
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Meenu Madhok commented
I can not open this file. Actually lot of files.
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Meenu Madhok commented
I can not open this file. Actually lot of files.
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Meenu Madhok commented
I can not open this file. Actually lot of files.
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Meenu Madhok commented
I can not open this file. Actually lot of files.
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Meenu Madhok commented
I can not open this file. Actually lot of files.
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Meenu Madhok commented
I can not open this file. Actually lot of files.
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Meenu Madhok commented
I can not open this file. Actually lot of files.
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Meenu Madhok commented
I can not open this file. Actually lot of files.
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Meenu Madhok commented
I can not open this file. Actually lot of files.