Bug details

InDesign Corrupt files

InDesign users all have to deal with corrupt files sometime during their career using this program. Usually meaning lost time and, more importantly, money. It would be nice if there was a way to have InDesign or another program scan and fix corrupt files (Adobe FirstAid). Dumping this corrupt file into this program would scan the file, find the cause of the error, and isolate it--almost like a virus scanner. Even if this means a page is lost or margins are messed up. It would be nice to at least get some work saved. For example, I throw in a file that keeps causing InDesign to crash. It scans the file. It finds that their is some markup code in a text box on page 23 out of 122 that is throwing an error. This text box is removed, maybe even a red box is put in its place so I know what has been taken out.

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Mark Lalumondier shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


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  • misfitdesigner commented  ·   ·  Flag as inappropriate

    Over the weekend, I was working on a newsletter in InDesign. I had been saving regularly and backing up to Google Drive automatically. As I was wrapping up for the day, InDesign suddenly gave me a fatal error and shut down. When I restarted, I was informed that my document was unrecoverable and the file was damaged. I followed every piece of instruction on Adobe's troubleshooting and I was never able to recover the work I had done that entire day. Even on Google, the last usable file larger than 0 bytes was from the day before.

    This was what I found in the file report:
    CJKLayout.InDesignPlugin 0x5101 14 0 Load Failed

    I finally realized it was taking me more time to troubleshoot and wound up uninstalling and reinstalling InDesign and recreated the portion of the file that I lost. So frustrating! Has anyone else experienced this recently? Solution?

  • Anonymous commented  ·   ·  Flag as inappropriate

    Seems crazy to me that a file created in in an older version of ID (CC v4.0.5) will not open in v13.1. For the amount of money Adobe is extorting out of it's community with the subscription based service, it would seem something so basic would not be an issue.

  • Sara commented  ·   ·  Flag as inappropriate

    I'm on a Late 2015 iMac and on Adobe CC 2019. I upgraded to Mojave this morning and have been having issues opening .indd files. I get the error:

    "Cannot open the file '___.indd'. Adobe InDesign may not support the file format, a plug-in that supports the file format may be missing, or the file may be open in another application."

    It's definitely not open in any other programs. I access these files via dropbox. I also ran the Identify script (https://forums.adobe.com/message/4071567#4071567) and the same file gets a "this is not a valid indd file" message. Not sure what the issue is here because I opened these files with no issues on High Sierra.

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